# SoFloGO — user reviews > 99 indexed App Store user reviews of SoFloGO by South Florida Regional Transportation Authority, rated 2.65/5 from 20 ratings. - Source: https://appshunter.io/ios/app/soflogo/id6503294583/reviews - App overview in markdown: https://appshunter.io/ios/app/soflogo/id6503294583.md - Rating breakdown: 5★ 7 · 4★ 0 · 3★ 2 · 2★ 1 · 1★ 10 ## What do users think of SoFloGO? Overall sentiment: negative **Pros** - 👍 Convenient app - 🚀 Great new app **Cons** - 🐛 Not user-friendly when signing up - 🔒 Multiple web accounts required - 🔒 Questionable credit card entry screen - 🐛 Difficult to create an account - 🐛 Senior discount not applied - 🐛 Can't view balances on multiple platforms - 🔒 Excessive banking data collection - 🐛 Antiquated payment options **Commonly reported bugs** - Weekend day pass has 4-hour expiration - Lack of field definitions causing issues **Most requested features** - Add reduced rate fares - Integrate Apple Pay or similar payment options ## Newest reviews (18 of 99) ### 1/5 — From Bad to Worse *2026-06-27, version 5.168.0* Today, World Cup 2026 in Miami. The App is down. Cannot buy Weekend (Discount) pass or ANY ticket on Tri-Rail. Total Failure. Ticket Machines do NOT sell discount tickets, even tapping a Tri-Rail Discount Fare Easy Card. Still No Transfer (cash balance) Capabilities. Designed & Operated by folks who never rode public transit. ### 1/5 — Worst app I have ever used *2026-06-25, version 5.168.0* Unable to add payment method, I get a blank white page; called customer care; after you press 1 for English, line gets cut automatically ### 1/5 — App doesn’t take payment *2026-06-24, version 5.168.0* I didn’t want to download this app I wanted to buy a physical ticket but of course the stations ticket machines are down and they won’t fix them because they want you to use this stupid app! I’m so tired of having to download apps to do simple things like ride a train or a damn bus! I entered my card info twice and it declined my transaction not to mention the ticket machine took $10 from my Venmo account even though I cancelled the transaction. You guys need to fix the machines and this stupid app. Until then I’m not paying to ride the train! ### 1/5 — Awful app *2026-06-17, version 5.168.0* It’s actually a consolidation app for several other travel apps. Doesn’t look legit so not keen to put my credit card in there and can’t find where you can use Apple Pay. This whole system seems to be set up to be difficult to use, to discourage public transport ! Once again, awful app ! ### 2/5 — Confusing *2026-06-17, version 5.168.0* This app is difficult to navigate and confusing to use. ### 1/5 — Horrible customer service *2026-06-17, version 5.168.0* I received a horrible customer service from your West Palm Beach station. ### 1/5 — Tracking *2026-06-09, version 5.168.0* Bus drivers don’t logon the app so that we the patrons can track their location on the routes. This is especially true in the afternoon. Afternoon supervisors need to fix this issue. ### 1/5 — A *2026-06-06, version 5.168.0* Most successful rage baiting app it won’t let me sign up via email how do I even pay ### 1/5 — Never able to buy a ticket online *2026-06-05, version 5.168.0* I have tried two different email accounts. Why is something so simple made to be so difficult with your app. ### 1/5 — Making a account *2026-06-05, version 5.168.0* Not letting me sign in to my account even when I made one ### 1/5 — Accounts *2026-06-02, version 5.168.0* You can’t even create an account. They’ll send the verify code email. But then the app doesn’t take you to input your code. I can’t even buy a ticket without an account ### 1/5 — App does not work *2026-05-28, version 5.168.0* Spent 45 minutes on this app which doesn't let me signup. ### 2/5 — Payment methods *2026-05-27, version 5.168.0* There is only one option as payment method. ### 2/5 — Sign in *2026-05-13, version 5.168.0* I believe I’ve already have n account, can’t find how to sign back in…very challenging to move round this app. ### 1/5 — Cannot buy one way ticket *2026-05-02, version 5.168.0* There’s no option to buy single pass from Mongolia Park to MIA. ### 1/5 — Unable to but single day tickets for trirail *2026-05-01, version 5.168.0* Incredibly negative customer experience, spent a ton of time downloading and manually adding fields since your technology doesn’t compute auto fill from phone, to get to a place where it only allows to buy a monthly pass or a 12 ticket package ### 1/5 — App *2026-04-24, version 5.168.0* This app is a downgrade from previous. What’s the point if I can’t see when the bus is coming ### 2/5 — Couldn’t Buy One-Way Tri-Rail *2026-04-14, version 5.168.0* I was not able to purchase a one-way ticket to go north on the Tri rail. It offered weekend passes(even though today is Tuesday) and monthly passes. ## Most critical reviews (10 lowest-rated) ### 1/5 — Doesn’t Work *2026-07-12, version 5.168.0* Hopped on the train last minute so I didn’t have a chance to buy a physical ticket. Of course the app doesn’t work so I got a formal warning when they checked for tickets and I wasn’t able to buy one. Thanks for not working. ### 1/5 — Payment doesn’t work *2026-07-10, version 5.168.0* App just goes blank when trying to add a payment method. There is no point in using this app. ### 1/5 — Can’t pay for tickets through the app *2026-07-07, version 5.168.0* Wok let you add nor remove your card info. SMH rlly liked the app so I could pre-purchase my train ticket. Pretty useless now ### 1/5 — Don’t waste your time on this!! *2026-07-06, version 5.168.0* Worst app ever!!! ### 1/5 — The payments page is broken *2026-07-05, version 5.168.0* There seems to be a bug where once you get to the payments section after selecting your ticket options for Tri rail, the page goes blank and just displays a white screen. I was relying on this app and got written a warning because I was unable to complete my purchase. Maybe they will fix it, but I don’t know how else to tell the app team that this feature is broken. ### 1/5 — Horrible app *2026-07-05, version 5.168.0* I brought my ridebct bus pass through the app and everything went smoothly. I then purchased my train pass and it was processed on my end. It showed that I had a 4 hour time limit until it expired. I even screenshotted my pass (the QR code didn’t show up). While on the train, the guy who checks the pass came to me and to my surprise I cannot find my ticket nor did it showed up in my recent purchases. This was embarrassing as a first time train goer who’s relying on this app to ensure my safety and smooth transportation but this was not the case. I even went to get ahead and buy a new ticket but then the app started glitching. Every time I went to add my card on file it just had a white blank screen. This was a very stressful situation to me and I do not wish it on anyone. The train guy asked for my id instead and said I’ll be getting a warning. This is ridiculous. I called the transit contact support and said the ticket was not processed???? Fix this app. you’re making it seem like people are getting a free ride without purchasing. ### 1/5 — Zero stars *2026-07-04, version 5.168.0* Doesn’t work as advertised ### 1/5 — Operation *2026-07-02, version 5.168.0* The app is always running into problems, I can’t add a payment method and I have no funds physically with me, let alone a card, I was expecting to take care of it digitally and I’m having nonstop problems, do better smh! ### 1/5 — App Doesn’t Work *2026-07-02, version 5.168.0* The app doesn’t work. Takes a lot of effort to set up an account, and when you get to the payment screen it just turns white—nothing ever loads or appears. It’s literally a bricked app. ### 1/5 — Virtually Useless *2026-07-01, version 5.168.0* All seemed fine until trying to add a payment method to a connected account or trying to purchase a ticket. White screen and no ability to do anything further. Seems like a common complaint. If the kiosks on the station platforms don’t work, not sure how TriRail expects anyone to buy a ticket. ## Most praised reviews (10 highest-rated) ### 5/5 — App that works !! *2026-04-15, version 5.168.0* App that works !! ### 5/5 — Easy Peasy *2026-02-07, version 5.168.0* New System works great ### 5/5 — Helpful for out of towners *2026-01-16, version 5.168.0* I found this app to be really helpful. I was arriving at the airport and needed to navigate by public transportation to my hotel and this app gave me routes and directions and showed me where I was and where I needed to walk to get on the next bus. What could’ve been more helpful is if I knew how to pay for the different things you have to buy a ticket or a card for the train. Ticket or card does not work on the bus. The bus required cash or coins only and you had to have small change. Thankfully, some staff at kiosks were helpful and I was able to trade out my $20 bill for small change to pay for that bus rides. ### 5/5 — Independence *2025-11-18, version 5.168.0* Thank you to all the tri-rail team making this transportation method so reliable and comfortable. Making commute accesible ### 5/5 — Why you make so difficult to buy a ticket??? *2025-10-08, version 5.168.0* I couldn’t buy a ticket from Tri-Rail’s app directly , I had to download SoFloGO app, now I have two app - that cannot synchronize with each other - and still I am unable to complete simple transactions such a purchase of 1 ticket. Words of advice - learn from the Big Dogs (Amazon, Google, Walmart, etc.) how to make easier instead of complicating and confusing potential customers. So sad. ### 5/5 — Test *2025-08-16, version 5.168.0* Test ### 4/5 — Regional Monthly Pass *2026-02-12, version 5.168.0* The app seems to work fine however there is no option to purchase the regional monthly pass. ### 4/5 — Love the new app *2025-08-23, version 5.168.0* Great app and very convenient. Only suggestion would be to add in the reduced rate fares. ### 3/5 — No monthly pass *2026-07-01, version 5.168.0* The monthly pass for July 2026 is not available and called customer service. They tell me it’s a known issue but that I can buy it at one of two stations with an easy card. What is the point if the goal is to use this vs tapping on every day. I understand why so many bad ratings. The app does need an overhaul because it was made without any easy way to understand. ### 3/5 — Fix Categories *2026-03-22, version 5.168.0* The app is helpful. But please adjust the categories for the weekend single ride. The weekend rate of $5 is located in the PASS section. No one is going to look for the weekend single rate in the section to buy a fare pass. We were forced to buy two tickets at $7.50 and missed the weekend rate. Or better yet, how about having an app that knows what day it is especially when the tickets are only good for 4 hours? --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-01.*