# Softbase Service

> Mobile application for technicians to manage work orders and related tasks. (iPhone/iPad app by Adam Madsen.)

- Source: https://appshunter.io/ios/app/softbase-service/id1621319297 (this page in markdown: same URL + `.md`)
- Developer: [Adam Madsen](https://appshunter.io/developer/1621319299)
- Category: Business
- Price: Free
- Rating: 3.40/5 from 10 App Store ratings · 1 written reviews indexed
- Age rating: 4+
- Requires: iOS 15.0 · 56 MB
- Languages: American English, Canadian French
- Released: 2022-06-17
- Data updated: 2026-08-02
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/softbase-service/id1621319297/reviews.md

## What is Softbase Service?

We are pleased to offer the Softbase Mobile Service free of charge to all Softbase users! 

When you first launch the application, tap Preferences and fill out your api details before attempting to login. For information on how to get up and running, contact your companies IT staff for api and login details.

Softbase Service is a mobile application that allows technicians to perform their day-to-day work on Work Orders that are dispatched to them via Softbase 3.0 Desktop.  

The mobile application works in an online or offline mode and 
allows technicians to perform the following functions and many more.
- Clock in and out of Work Orders
- Enter comments about the Work Order
- Get customer signature for approval of work
- Add Parts used on Work Orders
- Populate Inspection Sheets
- Look up Equipment History

## Key features

- Clock in/out of work orders
- Enter work order comments
- Collect customer signatures
- Add parts used
- Populate inspection sheets
- Look up equipment history
- Online and offline modes

## Recent user reviews (1 of 1)

All indexed reviews: https://appshunter.io/ios/app/softbase-service/id1621319297/reviews.md

### 1/5 — Soft base

*2025-05-12*

This app is one I have no choice but to use it 
It is so user unfriendly. 
Customization is nearly nil.
The font is very small hard to see. Especially in the inspection reports..
With no apparent way to enlarge it.
If there are several pages of work orders open, there is only a few ways to sort them.
My employer chose this app and almost everyone has to use it, hates it even the history is hard to navigate. And that’s more then 60 employees, 
Find another one this one is terrible.

**Developer response:** dwightdm - We would love to hear more about your concerns. We notice you are using an older version upgrading may help but if at all possible if you could email our support team at evosupport@softbasedev.com and refence this review we would love to hear more!

## Frequently asked questions about Softbase Service

### How do I set up Softbase Service?

Upon first launching Softbase Service, navigate to Preferences and fill out your API details. For specific API and login information, please contact your company's IT staff.

### What devices does Softbase Service support?

Softbase Service is available for iPhone, iPad, and iPod devices, offering flexibility for technicians across Apple's mobile ecosystem.

### Is Softbase Service available offline?

Yes, Softbase Service operates in both online and offline modes, allowing technicians to manage work orders even without an internet connection.

### What is the age rating for Softbase Service?

Softbase Service has an age rating of 4+, making it suitable for a wide range of users and ensuring basic usability for most individuals.

### How often is Softbase Service updated?

The latest version of Softbase Service is 3.15.2, and it was last updated on January 6, 2026. This indicates a commitment to ongoing development and improvements.

### What is the user sentiment for Softbase Service?

Softbase Service currently holds a rating of 3.2 stars from 9 ratings. This suggests a mixed user reception, with room for improvement in user satisfaction.

### Does Softbase Service have ads?

No, Softbase Service does not contain advertisements. As a free application, it provides an uninterrupted user experience without the distraction of ads.

### Can I purchase additional features within Softbase Service?

Softbase Service is offered free of charge and does not include any in-app purchases. All functionalities are available without additional cost to the user.

## Version history (last 5 releases)

### 3.17.1 — 2026-07-29

- Document Control Number Updates when Changing Equipment for WO
- Fixing Customer AR Terms Assignment on WO Creation
- Quotes can now be created from the Mobile App for Equipment records containing a forward slash in the equipment number.
- Improvements to the Work Order Recap Document
- Taxable Status and Tax Calculation fixes for WO Creation

### 3.16.17 — 2026-06-06

- Fixing Missing Page Titles and Offline Banner on Some Devices
- Fixing Issues with Signatures Panel Unintended Navigation when backswiping
- Fixing Various Page Navigation Crashes on Android Devices
- Adjusting Work Order Creation Bill To/Ship To customer assignments
- Fixing issues with Customer Search Page Results not being viewable on Some Devices

### 3.16.12 — 2026-05-19

- Bugfix for Page Titles and Online/Offline Mode Banner missing on some devices

### 3.16.11 — 2026-05-15

- Added AutoSave for inspections when leaving the page
- Added inspections by equipment model support
- Added Create Work Order page and support search pages for creating Open Work orders and Quotes for Evolution Users
- Created Open Work Orders are dispatched to the technician upon creation
- The equipment selection page now has a Create Equipment Request Button for Evolution users to create an activity based on configured activity triggers in the Evolution system from which a new equipment record can be created
- Refactored Home Page for Evolution Users
-- Clock On, Time Management, and Time Card pages now have links from the Home Page
-- Clock On/Off allows users to select a WO to clock on or travel to or to select Unallocated labor time that is not tied to a Work Order
-- The Home Page now also displays a dispatch summary panel for a quick count of the WO groups dispatched to the technician
- For Evolution users Unallocated Labor Time support has been added
- When leaving the WO page, comments are now automatically updated with the entered text
- Search Open Work Orders Page allows Evolution users to search open and undispatched work orders in the evolution system
- Additional Bugfixes

### 3.15.2 — 2026-01-06

- Inspection Pdf Improvements
- Microsoft Entra SSO Login Support
- Additional Logging for Work Order Completions
- Fixed an issue where work orders were displayed in the wrong group on the dispatch page when the backordered parts have been received (requires Connect v2.20.X or greater)
- Fixed an issue with Offline Labor Tracking where older versions of a single labor record were not being cleaned up properly causing duplicate displays on the labor tab of the WO
- Fixed an issue where images added to work order created while in offline mode were not properly being assigned to the work order.
- Fixed an issue where the next button on the inspection page could cause an app crash if pressed at the end of the list

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## More apps by Adam Madsen

- [Softbase Equipment](https://appshunter.io/ios/app/softbase-equipment/id6444051495)

All apps by Adam Madsen: https://appshunter.io/developer/1621319299

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-02.*