# SoftBCom Service Desk Mobile — IT services and tickets

> IT services and tickets (iPhone/iPad app by SoftBCom Berlin GmbH.)

- Source: https://appshunter.io/ios/app/softbcom-service-desk-mobile/id6444895649 (this page in markdown: same URL + `.md`)
- Developer: [SoftBCom Berlin GmbH](https://appshunter.io/developer/1657707872)
- Category: Business
- Price: Free
- Age rating: 4+
- Requires: iOS 15.0 · 55 MB
- Languages: American English, German (Germany), Russian
- Released: 2023-02-09
- Data updated: 2026-08-22
- User reviews in markdown: https://appshunter.io/ios/app/softbcom-service-desk-mobile/id6444895649/reviews.md

## What is SoftBCom Service Desk Mobile?

Automated business processes of your company going mobile. All objects are now available to users their mobiles or tablets: tasks, requests, inquiries, approvals, letters, comments, files.
– No-code
– Drag and drop
– Comments
– Phone and address recognition
– Offline mode
– Push notifications 
– Geolocation

One app for different user roles:

MOBILE SOLUTION FOR DISTRIBUTED TEAMS
Brings together all the colleagues within a business process:
– Support experts working from out of the office 
– Engineers in the field
– People in multi-office structures
– Service teams 

Open requests can be processed and monitored from anywhere:
– Prompt registration of new requests
– Change of status, of the person in charge, etc.
– Notification of any changes and activities
– Context search 
– Receiving and updating of key information
– Creating tasks within the request solution

MOBILE CLIENT FOR TEAM LEADERS AND TOP MANAGERS
A full-fledged leader’s workplace
– Provides access to corporate info
– Participation in multi-step approvals
– Initiation and approval of applications and tasks
– Comments on decisions
– Monitoring 
– Performance control
– Escalation

MOBILE CLIENT FOR CUSTOMERS
A supporting communication channel
– Registration of new requests
– Additional info from service divisions through comments
– Access to knowledge base
– Tracking of request processing progress
– Confirmation and resumption of request processing
– Feedback upon request completion


## Version history (last 5 releases)

### 16.0.1 — 2026-08-19

Made the app work more stable

### 16.0 — 2026-08-04

Meet the 16.0 release!

- Respond to comments without losing the context
- Quote parts of the comments for accurate answers
- The link for third-party applications now contains the name of the object.
- Support screen

### 15.3.1 — 2026-04-23

We made app work faster and more stable.

### 15.2.0 — 2025-12-17

We made app work faster and more stable.

### 15.1.0 — 2025-09-15

We made app work faster and more stable.

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## Related topics

[service desk plus cloud](https://appshunter.io/ios/topics/service-desk-plus-cloud)

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-22.*