# Softworks Self Service App — user reviews > 38 indexed App Store user reviews of Softworks Self Service App by Softworks LTD, rated 3.67/5 from 3 ratings. - Source: https://appshunter.io/ios/app/softworks-self-service-app/id1122026641/reviews - App overview in markdown: https://appshunter.io/ios/app/softworks-self-service-app/id1122026641.md - Rating breakdown: 5★ 1 · 4★ 0 · 3★ 0 · 2★ 0 · 1★ 0 ## Newest reviews (13 of 38) ### 1/5 — Broken app *2025-06-29, version 7.6.8* This app has so many issues, I can barely clock in for work without it going wrong. The app itself is so outdated and useless. If your company is using this app they must be desperate for a cheap service because this is awful. ### 1/5 — Awful, barely works *2025-06-29, version 7.6.8* This app is horrible and we are forced to use it at work. Won’t even open up at all now and just throws errors at me. ### 1/5 — Just the worst *2025-06-27, version 7.6.8* Rarely works, a lot of loading issues, will randomly log you out or forget your details. Terrible customer experience. People rely on this to be paid. This is a real issue with human consequences. Do it better. ### 1/5 — What a joke *2025-03-23, version 7.5.6* Since an unreliable app, I can only imagine companies are using it because its the cheapest option on the market. ### 1/5 — Poor *2024-11-26, version 7.5.6* the worst app there is. you can't log in if you log out, you can't reset your password because you don't exist as a customer. I hope companies stop using this app. pathetic app 0 stars ### 1/5 — The worst software I’ve ever used *2024-11-15, version 7.5.6* Absolutely diabolically awful beyond comprehension. On the rare occasion it actually lets you log in, it probably won’t let you clock in or out. Whole sections of the app randomly disappear for days at a time, which keeps things interesting I guess? Don’t even bother trying to check your holiday balance or book a day off on it. ### 1/5 — It’s rubbish *2024-10-08, version 7.5.4* We were promised it could do things that it can’t. It keeps buffering all the time so I have to delete the app and re-install it every flipping week! I only use it cos of work. Don’t get it it’s a ripoff! ### 1/5 — Poor *2024-07-30, version 7.5.4* Frustratingly unreliable I can’t believe we consider this acceptable. Fails to load, kicks you out and doesn’t work. ### 1/5 — If you logged out that's it,you can't log in again *2023-12-03, version 7.4.0* Terrible. If you can't make a proper app why don't you sell ice-cream instead ### 1/5 — The worse *2023-05-15, version 7.2.4* You only see your clocks and holiday balance! You can’t book holiday or even see your roster. Every time you’ve to call IT to reset your password and it still wouldn’t work. It’s a complete waste! I wouldn’t use this crap if it wasn’t for work ### 1/5 — Worst *2023-01-26, version 7.2.2* Very worst 😡 ### 1/5 — The apps a joke *2023-01-01, version 7.2.2* The apps a joke, barely loads and signs me out quite often, definitely needs to be reworked. ### 1/5 — Never works *2022-07-01, version 7.0.11* Never works. Always just the start screen showing softworks. App is an absolute joke. ## Most critical reviews (10 lowest-rated) ### 1/5 — Awful app *2026-02-13, version 7.6.15* Kicks you out every time and errors without explanation. Good luck if you’re using this app. ### 1/5 — Frustrating *2025-12-12, version 7.6.15* Keeps buffering so have to delete app and download again ### 1/5 — Worst work app possible *2025-12-11, version 7.6.15* This has to be the worst work app ever created. Constantly crashing, kicking you out, always having to constantly log in when using the app and takes forever to load work roster. My work choose this app making this the worst user unfriendly, frustrating app I’ve ever used. 1 star rating because 0 is unavailable ### 1/5 — Good luck *2025-12-01, version 7.6.15* Had this thrust upon me through work. Even though we were using ultipro and was working fine. Couldn’t access Pto from my desktop or iOS. Then I couldn’t access time off request. Now at work, we can’t even open the app. Absolute garbage. Oh, also, this has been going on for close to 2 months now. I’ll give this app a super aggressive 👍 ### 1/5 — 👎🏼 *2025-11-28, version 7.6.15* Terrible app never works , always says login incorrect when it’s correct ### 1/5 — Awful *2025-11-16, version 7.6.15* This app is garbage. It constantly crashes and takes forever to load if it bothers to actually work. When it does work, you get kicked out. It’s not helpful whatsoever. ### 1/5 — Automatic sign out *2025-09-16, version 7.6.15* The last 3 days I have been experiencing the app signing me out and i’d have to resign in each time i want to use it. The same happened on other occasions. There were also times where i didnt need to sign in for a long time which is great. Theres just too many inconsistencies; please fix this because I dont mind using the app, however it could be better. ### 1/5 — Horrible app keeps crashing *2025-09-14, version 7.6.15* It’s very hard to login and most of the time the app itself will log you out and then when you try to login again they fail and say server issue or API problem. Constantly! ### 1/5 — Worst app *2025-08-20, version 7.6.15* Worst app no wonder, you can’t really use it, the user interference is incredibly low, I bet 2nd year students could make a better application than this ### 1/5 — Unstable *2025-08-03, version 7.6.8* Ineffective ## Most praised reviews (10 highest-rated) ### 5/5 — Great App *2026-02-09, version 7.6.15* Softworks is clean, fast, and genuinely easy to use. It does exactly what you need without getting in the way—reliable, intuitive, and polished. Highly recommended. ### 5/5 — Easy to use *2026-01-26, version 7.6.15* Very easy to use app. Only takes a few clicks to complete tasks like clocking in/out, submitting PTO requests, viewing my schedule etc. would highly recommend for any organization who wants to make it easy for the staff to manage schedules, leave and timekeeping. ### 5/5 — Rob *2026-01-26, version 7.6.15* Super easy to use! ### 5/5 — Head of HR *2026-01-26, version 7.6.15* This is a really convenient app for our team. They’re able to view schedules, pick-up shifts, request vacations and action other key day to day tasks. This has saved our supervisors considerable amounts of admin time. We also like the clocking in feature, as we have staff that work across different locations ### 5/5 — Blue screen *2025-06-20, version 7.6.8* Opens with a blue screen today unable to log on for work!! ### 5/5 — Great holiday app *2019-08-13, version 4.15.7* App enables me to check my holiday balance whenever I wish and send requests for holiday to my manager with just a couple of clicks. Really impressed. ### 4/5 — Good *2026-01-13, version 7.6.15* The app is very okay. Can you add notifications to the app so that whenever shift are been uploaded, we can get notifications on our phones. Most time I have to manually check to know if new shifts have been added or removed. Also can the colour code be improved or change to a different colour than Bold ### 3/5 — Help *2022-05-27, version 7.0.11* Can’t seem to get on it … I’ve had a new phone and can’t seem to be able to get back on it ### 3/5 — Some things work, some things don’t. *2020-02-08, version 4.18.3* Great for checking holiday balance. Doesn’t always register if I use to clock in or out. Can’t view my roster or timesheet - as I mainly downloaded to keep an eye on my flexi balance I think I’ll probably be deleting 🤷🏼‍♀️ ### 2/5 — Not very good *2025-04-07, version 7.5.6* Fails to add time taken off in lieu, thus showing a deficit. Fortunately no one seems to check my figures. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*