# SolarWinds Service Desk

> Mobile IT service desk for incident management and employee support. (iPhone/iPad app by SolarWinds Worldwide, LLC.)

- Source: https://appshunter.io/ios/app/solarwinds-service-desk/id1451698030 (this page in markdown: same URL + `.md`)
- Developer: [SolarWinds Worldwide, LLC](https://appshunter.io/developer/642971872)
- Category: Business, Productivity
- Price: Free
- Rating: 4.60/5 from 317 App Store ratings · 36 written reviews indexed
- Age rating: 4+
- Requires: iOS 13.0 · 38 MB
- Languages: American English
- Released: 2019-07-02
- Data updated: 2026-08-13
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/solarwinds-service-desk/id1451698030/reviews.md

## What is SolarWinds Service Desk?

The SolarWinds® Service Desk app for iOS gives your technicians and employees instant access to core service desk capabilities directly from their mobile device. Your technicians can work on incidents and provide services from anywhere. With the newly included version for requesters, your service desk is available anytime from anywhere, ensuring your employees have access to the support and resources they need to stay productive.

For Technicians:
- Receive real-time notifications
- Track open and incoming tickets
- Assign or reassign active incidents
- Update and resolve issues
- Reference historical data for troubleshooting

For Employees:
- Submit a ticket (such as a broken device)
- Request services (such as access to an application)
- Access self-service articles
- Check request status 
- Add comments to open tickets

© SolarWinds Worldwide, LLC. All rights reserved.

## Key features

- Real-time notifications for technicians
- Ticket tracking and assignment
- Remote incident resolution
- Service request submission
- Self-service article access
- Request status checking

## What do users think of SolarWinds Service Desk?

Overall sentiment: mixed

**Pros**

- 👍 Easy to manage on the go
- 🚀 Quick and handy for IT tickets
- 👍 User interface easy to use
- 🚀 Runs super smooth
- 👍 Works well and listens to feedback
- 👍 Friendly and dummy proofed
- 🚀 Huge improvements over older app
- 👍 Great productivity tool
- 👍 Excellent for service desk
- 👍 QR reader for assets
- 👍 Stability and ease of use
- 👍 Responsive and well laid out
- 👍 Fantastic when it works
- 👍 Great app

**Cons**

- 🐛 Blank white screen on open
- 🐛 App crashes/closes automatically
- 🐛 Notifications delayed
- 🐛 Attachment issues
- 🐛 Search is unreliable
- 🐛 Can't upload pictures
- 🐛 Issues with reassignment/tasks
- 🐛 App operates like a website
- 🐛 Scrolling issues when typing
- 🐛 Login issues
- 🐛 No customer support

**Commonly reported bugs**

- Unable to get out of attachments without closing app
- Blank white screen on opening app
- App closes automatically after updating incident
- Notifications are delayed
- Incident searching is unreliable
- Cannot upload pictures from phone
- Cannot reassign or check off tasks not assigned to user
- App opens and operates like a website
- Post button for notes doesn't show up
- Giant 'x' button in a bad spot
- Scrolling doesn't work correctly when typing long messages
- App won't let some users sign in
- Tapping notification only opens app, doesn't go to ticket
- Notifications are delayed by days and hours
- Used to work great, now no longer connects to server

**Most requested features**

- Dark mode option
- Read-only dashboard
- Open links to incidents in app
- View 'Problems' section
- Add tasks to incidents
- Don't default current user as requester
- Copy title of last incident
- Add configuration item to tickets
- Notification for new tickets received
- Add ticket number to banner notifications
- Integrate CMDB and inventory
- Time tracking entry
- Ability to add tasks
- Open various attachment types
- Export to other apps
- Toggle between agent and user app modes
- iOS notifications for incidents
- Notification for specific ticket categories

## Recent user reviews (10 of 36)

All indexed reviews: https://appshunter.io/ios/app/solarwinds-service-desk/id1451698030/reviews.md

### 4/5 — Bug

*2026-03-18*

Every time I click into an attachment, I can’t get out of it unless I close the app and re-open. Unable to click on the back arrow in the top left corner, on iPhone 16. Otherwise the app is laid out well and easy to manage on the go.

### 3/5 — Could be a really good app

*2026-02-09, version 3.3.3*

Really useful, could definitely use a dark mode.

### 4/5 — Perfect but one little glitch

*2025-09-22*

Sometimes when opening the app (if I had it open before or I’m clicking on a notification) it goes to a blank white screen that never loads and freezes, need to close out and re-open the app

### 3/5 — Great when it works

*2025-09-17, version 3.2.2*

When it works it’s fantastic. It allows me to offer IT support when I’m away from my desk for one reason or another.

However myself and my colleagues regularly open the app to be confronted with an all white screen, and the only way to get rid of this screen is to force close the app. It has been this way for a couple of years now.

As with the desktop version of the Service Desk, it feels like there is an extremely small team working on this product, so there are often rough edges that never get fixed.

### 2/5 — Broken

*2025-06-05, version 3.2.1*

Used to work great now no longer connects to server.

### 5/5 — Easy to access

*2024-11-20, version 3.1.0*

Quick and handy to assign IT tickets

### 3/5 — White screen crash

*2024-11-07*

I am constantly having to force close the app. If I leave the app to move to another one when I come back, it just loads a white screen. Recently, I have even experienced the app blinking out to a white screen while I am using it. When it is working and I can access the futures it’s fantastic! It has everything I need to address and my helpdesk on the go.

Enhancement request: 
-Read only dashboard in the app.
-an option to open links to incidents in the app instead of the browser version.

### 2/5 — Blank Screens Often

*2024-10-08*

My team and I often see a blank white screen when you open the app from a notification or just opening it.  The app has to be closed and reopen constantly in order to refresh information.  Please resolve!

### 5/5 — Great program

*2024-09-30*

Works well and they listen to feedback

### 3/5 — Worked better before the latest IOS update

*2024-01-09*

Notifications are delayed by days and hours. App works while it’s open but still seems broken compared to how good it worked before IOS17

## Frequently asked questions about SolarWinds Service Desk

### What does the SolarWinds Service Desk app do?

This app provides mobile access to core IT service desk functionalities. Technicians can manage incidents and provide support remotely, while employees can submit tickets, request services, and check the status of their requests.

### What are the key features for technicians?

Technicians receive real-time notifications, can track and assign open tickets, update and resolve issues, and reference historical data for troubleshooting. This allows them to work efficiently from anywhere.

### What can employees do with the app?

Employees can easily submit a ticket for issues like a broken device or request services such as application access. They can also access self-service articles, check the status of their requests, and add comments to open tickets.

### Is this app free to use?

The app itself is free to download and use. However, it is designed to integrate with the SolarWinds Service Desk platform, which may have associated costs or require a subscription.

### What devices is the SolarWinds Service Desk app compatible with?

The application is available for iOS devices. It is designed to provide instant access to service desk capabilities directly from your mobile device.

## Version history (last 5 releases)

### 3.5.3 — 2026-08-11

Bug fixes and improvements

### 3.5.2 — 2026-06-16

Bug fixes and improvements

### 3.5.1 — 2026-06-01

Enabled cross-platform sharing of tickets, changes, tasks, and solutions via links

### 3.5.0 — 2026-05-12

Added support for shareable links

### 3.4.0 — 2026-04-14

Support for Group Assignment

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## More apps by SolarWinds Worldwide, LLC

- [Web Help Desk Mobile](https://appshunter.io/ios/app/web-help-desk-mobile/id385247187)
- [DameWare Mobile](https://appshunter.io/ios/app/dameware-mobile/id642971869)
- [Dameware Remote Everywhere](https://appshunter.io/ios/app/dameware-remote-everywhere/id1459496874)
- [DRE Support Applet](https://appshunter.io/ios/app/dre-support-applet/id1464183365)
- [Incident Response (Squadcast)](https://appshunter.io/ios/app/incident-response-squadcast/id1501689101)

All apps by SolarWinds Worldwide, LLC: https://appshunter.io/developer/642971872

## Related topics

[service desk](https://appshunter.io/ios/topics/service-desk) · [solarwinds service desk](https://appshunter.io/ios/topics/solarwinds-service-desk) · [spiceworks help desk](https://appshunter.io/ios/topics/spiceworks-help-desk) · [ag service desk client](https://appshunter.io/ios/topics/ag-service-desk-client) · [meraki systems manager](https://appshunter.io/ios/topics/meraki-systems-manager) · [service desk plus](https://appshunter.io/ios/topics/service-desk-plus) · [ag service desk admin](https://appshunter.io/ios/topics/ag-service-desk-admin) · [service desk plus cloud](https://appshunter.io/ios/topics/service-desk-plus-cloud)

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-13.*