# SolarWinds Service Desk — user reviews > 36 indexed App Store user reviews of SolarWinds Service Desk by SolarWinds Worldwide, LLC, rated 4.60/5 from 317 ratings. - Source: https://appshunter.io/ios/app/solarwinds-service-desk/id1451698030/reviews - App overview in markdown: https://appshunter.io/ios/app/solarwinds-service-desk/id1451698030.md - Rating breakdown: 5★ 241 · 4★ 49 · 3★ 8 · 2★ 6 · 1★ 13 ## What do users think of SolarWinds Service Desk? Overall sentiment: mixed **Pros** - 👍 Easy to manage on the go - 🚀 Quick and handy for IT tickets - 👍 User interface easy to use - 🚀 Runs super smooth - 👍 Works well and listens to feedback - 👍 Friendly and dummy proofed - 🚀 Huge improvements over older app - 👍 Great productivity tool - 👍 Excellent for service desk - 👍 QR reader for assets - 👍 Stability and ease of use - 👍 Responsive and well laid out - 👍 Fantastic when it works - 👍 Great app **Cons** - 🐛 Blank white screen on open - 🐛 App crashes/closes automatically - 🐛 Notifications delayed - 🐛 Attachment issues - 🐛 Search is unreliable - 🐛 Can't upload pictures - 🐛 Issues with reassignment/tasks - 🐛 App operates like a website - 🐛 Scrolling issues when typing - 🐛 Login issues - 🐛 No customer support **Commonly reported bugs** - Unable to get out of attachments without closing app - Blank white screen on opening app - App closes automatically after updating incident - Notifications are delayed - Incident searching is unreliable - Cannot upload pictures from phone - Cannot reassign or check off tasks not assigned to user - App opens and operates like a website - Post button for notes doesn't show up - Giant 'x' button in a bad spot - Scrolling doesn't work correctly when typing long messages - App won't let some users sign in - Tapping notification only opens app, doesn't go to ticket - Notifications are delayed by days and hours - Used to work great, now no longer connects to server **Most requested features** - Dark mode option - Read-only dashboard - Open links to incidents in app - View 'Problems' section - Add tasks to incidents - Don't default current user as requester - Copy title of last incident - Add configuration item to tickets - Notification for new tickets received - Add ticket number to banner notifications - Integrate CMDB and inventory - Time tracking entry - Ability to add tasks - Open various attachment types - Export to other apps - Toggle between agent and user app modes - iOS notifications for incidents - Notification for specific ticket categories ## Newest reviews (12 of 36) ### 4/5 — Bug *2026-03-18* Every time I click into an attachment, I can’t get out of it unless I close the app and re-open. Unable to click on the back arrow in the top left corner, on iPhone 16. Otherwise the app is laid out well and easy to manage on the go. ### 4/5 — Perfect but one little glitch *2025-09-22* Sometimes when opening the app (if I had it open before or I’m clicking on a notification) it goes to a blank white screen that never loads and freezes, need to close out and re-open the app ### 4/5 — Responsive, well laid out *2023-11-10, version 2.6.1* The mobile app is very quick to respond even on older hardware, and is easy to navigate. Only issue is that when a notification is received for a ticket, tapping the notification only opens the app… doesn’t lead to the actual ticket on question, so you need to remember what ticket it was and manually find it. ### 4/5 — Problems section. *2023-07-19* I’d like to be able to view the Problems section from the mobile app, as that’s what a large part of my job entails. Not sure why we can see just about every other section besides Problems from the app. ### 4/5 — ServiceDesk mobile app provides real-time, frontline support *2022-11-07* The ServiceDesk mobile App is an outstanding product providing significant productivity improvements for our HELPDESK front-line services. There are only a couple things you cannot do from the app, otherwise Id give it five stars. ### 3/5 — Search is awful *2022-07-29* It’s Incident searching engine is gravely unreliable. Giving your results of everything BUT what you are searching for. ### 3/5 — Solid but … *2022-03-31* The app is solid and reliable. It needs more functionality such as being able to add tasks to an incident. It also should include preferences, such as not defaulting the current user as the requester when adding a new incident within the app, and copying the title of the last incident. Take care of these things and I’ll update the rating. ### 4/5 — Great App Easy to Use *2022-02-07, version 2.5.9* I Love this App we use for our organization for tickets Management. User interface is very easy to use and understand not a lot of training needed. The only reason why I didn’t give it a 5 star is because of the notifications. You only receive notification when a ticket is assigned to you, I’d like to receive notification when a new ticket is received. ### 3/5 — Enhancements needed *2021-06-15* Add ticket number to banner notifications, fix it where if you tap and the is open in the background , go to that ticket, don’t just bring up the app ### 4/5 — Huge improvements over the old Samanage app with a couple drawbacks *2021-03-24* The solar winds version of this app is leaps and bounds ahead of the old samanage version in terms of both features and performance, but one of the recent updates has caused some weird issues that I can only assume are permission based. I have full admin access as a technician on the site, but I can not even reassign or check off a task if it’s not directly assigned to me or a group I’m in. This is only an issue on the app, but honestly it’s still so much better than it was previously so it still gets 4 stars. ### 3/5 — Need more notification options *2020-11-19, version 2.3.9* I need to be able to get a notification for every time a new ticket comes in as category “IT Support” ### 5/5 — A much needed improvement vs the older app *2020-04-30* Better look and feel, more functionality, better performance = nicely done guys. ## Most critical reviews (10 lowest-rated) ### 1/5 — No customer support *2023-04-29, version 2.6.1* No support whatsoever ### 1/5 — App issues *2020-01-03* A few days ago everything in the app changed. Where it opened and looked like an app designed for a smart device, now it opens and operates like a website being viewed in desktop compatibility mode. When adding a note I have to select a box type my note then click the box again, but the post button doesn’t show up. I have to click somewhere else on the screen so that the button shows up again. Also the giant x right above the menu button is in a horrible spot since it is easy to hit and logout. **Developer response:** Thanks for your feedback. This is probably related to SSO redirection rather than the mobile app. Please contact us at support@samanage.com. ### 1/5 — Pictures don’t upload *2019-11-25, version 2.2.4* Ever since this changed to Solarwinds, I can no longer upload pictures from my cell phone into the ticket. This functionality helped us tremendously and worked when it was Samanage. ### 2/5 — Broken *2025-06-05, version 3.2.1* Used to work great now no longer connects to server. ### 2/5 — Blank Screens Often *2024-10-08* My team and I often see a blank white screen when you open the app from a notification or just opening it. The app has to be closed and reopen constantly in order to refresh information. Please resolve! ### 2/5 — App Keeps Closing Automatically *2021-12-26, version 2.5.7* On the current version as of 12/26/2021, the application with automatically close after every incident I update (add details, assignee, etc.) an incident. I wish we had the ability to add a configuration item to tickets through the app as well. Other than this and the constant closing after every note entry, it’s solid. I think this has potential to really help IT departments being able to update incidents/tickets on the fly without needing to bust out their laptop. ### 3/5 — Could be a really good app *2026-02-09, version 3.3.3* Really useful, could definitely use a dark mode. ### 3/5 — Great when it works *2025-09-17, version 3.2.2* When it works it’s fantastic. It allows me to offer IT support when I’m away from my desk for one reason or another. However myself and my colleagues regularly open the app to be confronted with an all white screen, and the only way to get rid of this screen is to force close the app. It has been this way for a couple of years now. As with the desktop version of the Service Desk, it feels like there is an extremely small team working on this product, so there are often rough edges that never get fixed. ### 3/5 — White screen crash *2024-11-07* I am constantly having to force close the app. If I leave the app to move to another one when I come back, it just loads a white screen. Recently, I have even experienced the app blinking out to a white screen while I am using it. When it is working and I can access the futures it’s fantastic! It has everything I need to address and my helpdesk on the go. Enhancement request: -Read only dashboard in the app. -an option to open links to incidents in the app instead of the browser version. ### 3/5 — Worked better before the latest IOS update *2024-01-09* Notifications are delayed by days and hours. App works while it’s open but still seems broken compared to how good it worked before IOS17 ## Most praised reviews (10 highest-rated) ### 5/5 — Easy to access *2024-11-20, version 3.1.0* Quick and handy to assign IT tickets ### 5/5 — Great program *2024-09-30* Works well and they listen to feedback ### 5/5 — It’s a very useful app *2023-10-30* I appreciate the stability and ease of use of the app. Allows me to track my and my team’s work items and progress and update tasks quickly and efficiently ### 5/5 — Works better than web app sometimes. *2023-09-28* This app works flawlessly for me. Makes it easy to make tickets on the run and runs super smooth. Feel like it runs better than the web app at times. If you use Solarwinds as a ticketing system, this app immensely betters the experience for resolving tickets and making tickets on the move. ### 5/5 — Great app *2023-04-01, version 2.6.1* Very useful, I wish however I could see the audit trail from the app. ### 5/5 — Add “Problems” section please *2022-06-21, version 2.5.13* Great app, but I’d love to be able to pull up the “Problems” section from the mobile app. ### 5/5 — Excellent application for service desk *2022-04-13* SW service desk mobile application is really useful to respond quickly for incidents. I also love the fact that they have a QR reader for the computers/ asset management. Easy to get the computer info with one quick scan even if the computer is off. In overall, it is ideal for any IT department. ### 5/5 — App won’t let me sign in *2022-01-24* Our agency uses service Desk portal, but the app only works for other staff but not me. I have a new iPhone12 and app still won’t let me sign in with my work credentials. Not even Single-signon. Please help. Sharon Mayher ### 5/5 — Awesome *2021-10-06, version 2.5.4* Friendly to use and dummy proofed ### 5/5 — Great productivity tool + keeps getting better *2020-06-08, version 2.2.29* I was one of the users who used the previous app which was outdated and needed serious TLC. The new app is great and new features are constantly being added. Recommendation - integrate the CMDB and inventory into the app --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-13.*