# Soluna: Mental Health Care — user reviews > 176 indexed App Store user reviews of Soluna by Kooth Group Limited, rated 4.70/5 from 3,233 ratings. - Source: https://appshunter.io/ios/app/soluna-mental-health-care/id6463154935/reviews - App overview in markdown: https://appshunter.io/ios/app/soluna-mental-health-care/id6463154935.md - Rating breakdown: 5★ 2,721 · 4★ 323 · 3★ 83 · 2★ 31 · 1★ 75 ## What do users think of Soluna? Overall sentiment: positive **Pros** - ✨ Calming and relaxing features - 👥 Supportive community - 🆓 Completely free to use - 🤗 Helpful and understanding staff - 🧠 Useful tools for mental health - 🧭 Convenient access to help **Cons** - 🕰️ Long wait times for drop-in sessions - 🚫 Age limit restrictions - 💻 Lack of desktop/web version - 🤖 Buggy and glitchy app experience - 🔒 Privacy and security concerns **Commonly reported bugs** - Notification settings not working properly - Frequent app crashes and freezes - Booking system issues and unreliable scheduling **Most requested features** - Expand age range to serve more users - Add more content and resources - Improve scheduling and availability of coaches - Enhance customization and personalization options - Provide desktop/web access for better experience ## Newest reviews (13 of 176) ### 3/5 — No ai please *2026-09-08* I love the app but can you not use ai to generate the usernames? It harms the environment. I feel so guilty for using generated usernames just for the sake of my mental health ### 4/5 — Uhm I might just be stupid and cant see it or maybe you can add this feature back *2026-09-05* I used to use kooth a lot and I would frequently use the feature where you could leave a message and wait a few days for a reply Im not a huge fan of talking to people like an actual convo when I don’t have to and just leaving a message was a lot better and it didn’t mean I had to have an entire conversation for one issue but recently you guys switched to this app so I downloaded it and it didn’t seem to have that feature and I looked for a bit but it only ket me schedule a time for an hour long chat or join a queue for a long chat and that honestly sounds really draining when I just want to vent about something and it turns into this huge convo anyway what im saying is can you add that feature back if it already isnt and if it is there where is it thanks for reading my long message ### 4/5 — great app overall *2026-08-16* i dont think people mention just how great this app is, although i wish you could play the sounds outside of the app. i think this app came when we needed it most, i LOVE the little “write it out” feature where you can just type all your feelings. and the coaches are also great people from my overall experience. it’s great how we get coaches, especially for teens/pre-teens who don’t have access to therapists **Developer response:** Thank you for taking the time to write such a thoughtful review! We built Soluna specifically to bridge that gap and give young adults a safe, accessible space to vent, reset, and connect with caring coaches when traditional support isn't an option. So knowing that the "write it out" tool and our 1:1 coaching have been such a solid source of comfort for you is so great to hear. Also, your suggestion about letting the ambient sounds play outside of the app is a fantastic feature idea! We've passed that feedback directly to our product team so they can look into it for future updates. Thank you for being such an awesome part of our community. If you ever have more thoughts, ideas, or feedback on how we can make Soluna even better for you, please feel free to reach out anytime at appsupport@kooth.com. We're here for your wellbeing! ### 4/5 — It should be available in other states *2026-06-21, version 1.11.25* I like the app, I think it’s very helpful but I wish it was available in other states. I have a friend that lives in NC who struggles with her mental health and I tried to recommend her this app but I just learned it’s only for people in California so I think that’s unfair to people that don’t live in California. I hope you’ll make it available to all states soon. ### 5/5 — It’s freereeee *2026-06-09, version 1.11.24* It’s free and fun come join ### 5/5 — Umm woww *2026-06-04, version 1.11.24* Ok so I’m not the type to ever write reviews but for this app I just wanted to say that it was honestly a big help and I don’t even know how to express how I feel but this app helps reduce any stress and anxiety u may have with all the cute features included as well as the free chat schedules!!! ### 5/5 — Good *2026-06-03, version 1.11.24* It’s really helping me but it kinda confuses me but so far so good ### 5/5 — I thoroughly enjoyed it. *2026-05-31, version 1.11.23* Soluna definitely opened my mindfulness and kept me in touch with emotions. It’s amazing for winding down when life goes fast and I would definitely recommend it for students struggling! 🫶 ### 5/5 — I love this app *2026-05-30, version 1.11.23* It helps me so much thank you for making it ### 5/5 — It’s great *2026-05-29, version 1.11.23* It’s helping me get through each day with things like journaling and logging my mood each day ### 5/5 — Emily *2026-05-21, version 1.11.22* Best app ever ### 4/5 — I thoroughly enjoyed it. *2026-05-21, version 1.11.22* Soluna definitely opened my mindfulness and kept me in touch with emotions. It’s amazing for winding down when life goes fats and I would definitely recommend it for students struggling! 🫶 ### 4/5 — Changed my mind *2026-05-18, version 1.11.22* Bruh if this is gonna ask for my location then I’m not using it I feel like a victim ## Most critical reviews (10 lowest-rated) ### 1/5 — Gallo *2026-09-05, version 1.12.3* 1030 ### 1/5 — No longer useful *2026-09-03* Like many other reviews, this app is now pointless. It’s not anonymous since it asks for your PERSONAL email and it doesn’t let you link up your old Kooth account. The reason so many teens used Kooth was because it was anonymous and now it’s anything but that. ### 1/5 — Silly *2026-09-02* Not anonymous anymore as they require email not usernames. **Developer response:** Hey, thanks for sharing your concern with us. We completely understand why remaining anonymous is so important when seeking mental health support, and we want to clear up how account setup works. To comply with our safety and security policies, we do require an email address to create an account. However, right after entering your email, you select a unique username. That username is the only name visible to anyone else in the app, meaning your identity remains completely anonymous and confidential in community spaces and forums. Additionally, direct 1:1 messaging between users is prohibited, so other users cannot message you directly. Your email address is kept strictly private, is never shown to other users, and is only ever used by our safety team when there is a concern of a crisis. You can read more about our guidelines at https://solunaapp.com/trust-and-safety. We appreciate you checking Soluna out and want to make sure you feel completely safe in our space. If you have any questions about privacy and security, please don't hesitate to reach out to us at appsupport@kooth.com! ### 1/5 — Doesn’t let you send message and no instructions on how to link Kooth account *2026-09-01* I’ve been trying for hours to link my Kooth account and it just wants me to sign up with Google or my email address, which is my personal information I don’t want to share. Also there’s no messaging option. **Developer response:** Hey, we're so sorry for the tech issues you've experienced with linking your account. We can imagine how frustrating that can be when you're trying to access support. To clarify: in order to comply with our privacy and security policies, we do need an email address to create or link an account, but please know that your privacy and trust are crucial to us. Your personal details are strictly confidential, never sold, and never shared with other users in the app — you remain completely anonymous to the community. You can learn more about how we protect your data at https://solunaapp.com/trust-and-safety. And while Soluna does not offer asynchronous delay-and-reply messaging, you can connect directly with our mental health practitioners by dropping into a live chat session or scheduling a 1:1 chat at a time that works best for you! That said, if you're still having trouble linking your Kooth account after logging in, please reach out to us at appsupport@kooth.com so our team can help you get sorted! We appreciate you checking Soluna out and want to make sure you have access to the support you deserve. 💜 ### 1/5 — Doesn't let you send messages *2026-08-31* You can't even send messages it's practically useless, there's now no website/app for minors about mental health where you can send messages and get replies later **Developer response:** Thanks so much for sharing this feedback with us. We completely understand how shifting from Kooth to Soluna can feel frustrating, especially if you were used to a specific messaging style or platform setup. While Soluna does not offer asynchronous delay-and-reply messaging, you can connect directly with our mental health practitioners by dropping into a live chat session or scheduling a 1:1 chat at a time that works best for you. We appreciate you exploring Soluna, and we want to make sure you have easy access to the support you deserve. If you have any questions about the app, the features we offer, or need help navigating everything during this transition, please don't hesitate to reach out to us directly at appsupport@kooth.com. We're always here for your wellbeing! 💜 ### 1/5 — Soluna Just Doesn’t Care *2026-08-29* I’ve had my experience with the coaches. They aren’t as helpful as you may think. Sure, you can rant and dissect about your day with them but at the end of all of it, their only goal is to just figure out an answer (by pulling it out of you from their useless questions) rather than just listen. I understand all coaches are different and are the right ones for certain people but most of the time it feels like they couldn’t care less about actually wanting to listen. Some coaches rush you through your problems, digging to find a solution and advice instead of just being there to understand. I’m a teenager who struggles and resorts to Soluna when life gets bad mentally. But after realizing this, I’ve decided to look away due to their lack of interest. **Developer response:** Hi, thank you for being so honest about your experience with our coaches. 💜 What you described matters. When you come to Soluna during a hard moment, you shouldn’t feel rushed through what you’re sharing or like every conversation has to immediately lead to an answer or solution. Our coaches may use questions to help you explore what you’re going through and what might help, but listening and taking the time to understand you should be part of that experience too. Your feedback is an important reminder that sometimes what someone needs most in the moment is space to talk and feel heard before figuring out what comes next. We’re taking what you shared seriously and will use it to help us continue improving the coaching experience. If you’re open to sharing more about your experience, you can reach us anytime at appsupport@kooth.com so we can make sure your feedback gets to the right team. Thank you again for telling us what this felt like for you. ### 1/5 — Nah *2026-07-07, version 1.11.26* The Ada I hate it Its nd good at all Its botty ### 1/5 — I feel offended and bothered *2026-04-22* I downloaded this app because I’m genuinely a very upset, sad, and furious person and I wanted help and at least make friends. I typed out a whole post describing my feels and how I genuinely feel. It took a while because they were checking it. After like numerous hours, I get some stupid notification that my post is considered graphic and censored some stuff meanwhile the post wasn’t even bad at all. I’m very offended that my post was not approved. Isn’t the app meant to help you get through your mental health? You don’t just decline messages. It’s ridiculous how others typed out stuff like this meanwhile I get censored and flagged. It isn’t fair and I’m very disappointed in the Soluna app. Do a better job. I’m not using this app again. What a scam **Developer response:** We understand how frustrating it is to have a post declined, especially when you've put so much effort into sharing how you feel. 💜 Our community is moderated to ensure it remains a safe space for all users, which means posts containing graphic content is filtered to protect the wider community. For clarity on what may have triggered the flag, you can always check out our community guidelines by clicking the settings button in your profile. While the public forums have these safety guardrails, our 1:1 Coaching is a private space designed for exactly this — a place where you can speak more freely and get the support you need without community filters. If you’re open to giving us another try, we’d love to have you connect with a coach directly. We appreciate you sharing your feedback with us and hope you can understand the need for our restrictions. ### 1/5 — Too old for your mental health help? *2026-04-09, version 1.11.19* App was recommended to me via Google searches, but I’m told by the app I’m too old for your help? I understand wanting to focus on a specific age group but wow this is disheartening to be told because of my age (35) I’m too old to utilize your app’s assistance. ### 1/5 — Report *2026-04-04, version 1.11.18* When i was speaking in one of my chats, they constantly kept asking me what my state was when i already told them i hadn’t ever stated my state in any chat before. “rafanny” was the specific name and when i told them a fake address they ended my chat, without me getting my help i needed. “ Buh Bye. ” Very disrespectful. ## Most praised reviews (10 highest-rated) ### 5/5 — Tool in the Toolkit *2026-09-02, version 1.12.3* Soluna’s activities are a very helpful resource for settling anxiety, and there’s lots of good info in the articles. Not a comprehensive fix for mental health, but a valuable asset to have in the pocket. ### 5/5 — Soluna by kooth *2026-09-02* Really good and helpfull app does the job **Developer response:** 🥹 You're making us cry. Thank you so much for taking the time to share your review! Hearing that Soluna is helpful and getting the job done for you means the absolute world to our team. We created Soluna to give young people a safe, calm, and accessible space to check in with themselves, explore self-guided wellness activities, and find support whenever things feel overwhelming. So knowing that the app is bringing real value to your daily routine inspires us to keep making it better every day. As you continue on your personal wellness journey, keep honoring those moments you take for yourself — you're doing fantastic work! If you ever have thoughts, ideas, or feedback on how we can make your experience even better, please feel free to reach out to us directly at appsupport@kooth.com. We're always here cheering you on! 💫 ### 5/5 — Love it *2026-09-02, version 1.12.3* This helps me to open up and ease to talk to the therapist about my trauma and how I feel when I feel down ### 5/5 — Perfect *2026-08-21, version 1.12.2* Use it if you need mental support or distraction. This app is absolutely free and wonderful, thanks 🫶🏻 ### 5/5 — AMAZE BALLZ *2026-08-21, version 1.12.2* Frack I j’ADORE ### 5/5 — Mental health class, alcohol, and drug domestic violence Mental counseling *2026-08-18, version 1.12.1* Yes, I have to say that I am the highest person, gang intervention on paper, alcohol and drug domestic violence. I have all everything you need. ### 5/5 — w peeps *2026-08-14, version 1.12.0* the ppl r nice and the advice is great 😌✌️ ### 5/5 — Great app *2026-07-24, version 1.11.27* Really great app especially if you just want someone to listen to you when you’re going through stress and anxiety! Love that everything is free and anonymous ### 5/5 — How helpful is it? *2026-07-03, version 1.11.26* Soluna is very helpful, there’s people who will help you if needed and you can also help people too! The experience is worth it and I can tell it’ll help with your struggles and health :) ### 5/5 — Hey I like it. It’s was great thank your app help to get rid of my anxiety in my mind and thank you *2026-06-12, version 1.11.24* 👍 --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-10.*