# Solutionreach

> Mobile patient communication and practice management tool for healthcare providers. (iPhone/iPad app by Solutionreach, Inc..)

- Source: https://appshunter.io/ios/app/solutionreach/id1369340669 (this page in markdown: same URL + `.md`)
- Developer: [Solutionreach, Inc.](https://appshunter.io/developer/649130852)
- Category: Medical, Business
- Price: Free
- Rating: 2.60/5 from 15 App Store ratings · 22 written reviews indexed
- Age rating: 12+
- Requires: iOS 17.1 · 57 MB
- Languages: American English
- Released: 2018-09-06
- Data updated: 2026-08-05
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/solutionreach/id1369340669/reviews.md

## What is Solutionreach?

Take Solutionreach with you—anytime, anywhere.

The Solutionreach mobile app brings powerful patient communication tools right to your phone, helping your team stay connected and responsive on the go.

The mobile app includes the key features you know and love from the desktop experience, with real-time syncing so you can seamlessly transition between platforms without missing a beat.

Key features include:
- Communicate with patients in real time via text to answer questions, confirm appointments, notify patients of office closures, collect images, and more.
- Review patient information quickly and securely.
- Use message templates to communicate faster, including sending Intake and Payment requests directly from your phone.
- Access patient message threads, including full message history and view attachments sent or received.
- View upcoming appointments for the day or week in the Appointments tab.
- Launch telehealth visits with patients directly from the app.

* An active Solutionreach account is required to use this app.

## Key features

- Real-time patient texting
- Appointment confirmation
- Telehealth visit initiation
- Patient information review
- Message templates
- Appointment status viewer

## Recent user reviews (10 of 22)

All indexed reviews: https://appshunter.io/ios/app/solutionreach/id1369340669/reviews.md

### 1/5 — App stopped working

*2026-03-13*

This used to work great!….until the app stopped working about a month ago. After I log in, all it does is spin. Really need it to work so that I communicate with patients when the office is closed.

### 1/5 — HAD great potential

*2025-08-15*

Started off perfect, sent texts and intakes without a problem.  more recently it does not load anything. Just an endless pinwheel.

### 1/5 — Useless now

*2025-03-09*

It can not show text messages any more, kept background loading without showing anything.

### 5/5 — Awesome!

*2024-04-23*

Super helpful to have the schedule and be able to text patients from the app.

### 5/5 — Lots of improvements

*2024-03-28*

Great to have the platform available on my phone. Ive noticed many improvements lately and the focus on customer feedback is felt!

### 5/5 — Great application for flexibility

*2024-03-28*

The updated version of the app is amazing! It makes life so much easier to have access to our office within our phone from anywhere on the go!

### 5/5 — Solid

*2023-12-08*

Solid info on the app and quick to send forms if needed. Nice to see the whole schedule at a quick glance.

### 1/5 — Schedule is confusing

*2023-10-12*

The schedule portion of the app doesn’t show columns/ ops and it doesn’t show as an actual schedule. If a patient texts and needs an appointment it’s impossible to see gaps in the schedule or what ops have open time. 
Also the huddle feature isn’t available on the app. 
No benefit to the app with this.

### 1/5 — User interface needs improvement.

*2022-09-14, version 2.0.2*

Is there a way to get the app open on IPhone/IOS with FACEID instead of typing username and password every single time ?

### 1/5 — Issues with flags and syncing messages

*2022-09-11*

My staff only has the windows desktop app. I have access to the iPhone app and at Time I would not share the iPhone app because I felt it has too many problems. For example, there are read messages in the inbox on this iPhone app that we have already dealt with and archived. It is like the iPhone app doesn’t sync with the desktop app.  I cannot tell if there are messages that need attention or were never dealt with.  

 Also they clear Flags before they archive messages on your windows desktop app yet on your phone app there are messages that are archived that are flagged. Why is this? 

I have been using the app about 4-5 months now. I notice the most recent update was 2 days ago. Are these issues going to be fixed? 

Your windows app has a beta mode which has these exact same issues (archived messages show in inbox and flagged messages do not behave right) and a non-beta mode. WE DO NOT WANT TO BE BETA TESTERS. WE ARE NOT PAYING TO BE BETA TESTERS. Can you please make a non beta version of this app or have an option to opt out of this beta version?

**Developer response:** We'd love to talk to you more about the issues you are seeing so that we can fix them. Would you mind messaging us at srcmobile.feedback@solutionreach.com with your practice information so that we can troubleshoot and correct these issues?

## Frequently asked questions about Solutionreach

### What is Solutionreach used for?

Solutionreach is a mobile application designed to provide healthcare professionals with powerful patient communication tools. It allows for real-time texting, appointment confirmations, telehealth visits, and access to patient information and message history.

### Is Solutionreach free to use?

Yes, the Solutionreach mobile app is free to download and use. However, an active account with Solutionreach is required to access its features.

### What devices does Solutionreach support?

Solutionreach is available for iPhone and iPad devices.

### How often is Solutionreach updated?

The latest version of Solutionreach was released on May 25, 2024, indicating regular updates to improve functionality and address any issues.

### What is the age rating for Solutionreach?

Solutionreach has an age rating of 12+, suggesting it is suitable for users aged 12 and older.

### Can I send payment requests with Solutionreach?

Yes, Solutionreach allows you to leverage message templates for faster communication, including sending Intake or Payment requests directly from your phone.

### What is the user sentiment for Solutionreach based on ratings?

Solutionreach has an average rating of 2.7 stars from 12 ratings, which suggests that user satisfaction may be mixed.

### Does Solutionreach sync with the desktop version?

Yes, the Solutionreach mobile app syncs instantly with the desktop version, allowing for seamless transitions and consistent access to patient communication tools.

## Version history (last 5 releases)

### 2.3.4 — 2026-08-04

Addressed issues with message display after app minimizations in addition to other minor fixes.

### 2.3.3 — 2026-07-03

Enhancements to address the following issues: 
- Conversation thread ordering now matches the experience on the web platform.
- Message threads not loading consistently.
- Message states it is still "sending" after message has been transmitted successfully.

Additional updates to dependent code libraries to their latest supported versions were also included in this release.

### 2.3.0 — 2026-04-16

We’ve expanded Single Sign-On support to our iOS app. Users who previously could only sign in via the web can now securely access their accounts directly from mobile.

### 2.0.18 — 2024-05-25

In this release, we have improved the user experience by..
- Allowing the phone number to easily be copied
- Fixing the login password flow when biometrics are enabled
- Improving the performance, security and backend of the app

### 2.0.17 — 2024-04-02

In this release, we’ve focused on improving the user experience by…
• Saving any typed text on a thread so it's still there when the user leaves the thread and comes back
• Displaying the phone number on the message thread and patient panel
• Improving the experiencewhen a user clicks into an appointment and then clicks back to view the full schedule listing, bring them back to their original place in the schedule
• Including the time for each appointment on the Appointment Calendar
• Adding a setting toggle for muting message notifications
• Updating the Appointment Calendar user experience and interface
• Fixing the orderings of message actions and the menu navigation
• Changing the appointments time drop-down range to a time picker
• Allowing editing of the name and DOB for unknown numbers
• Fixing the Intake request short URLs
• Backend updates and security enhancements

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## More apps by Solutionreach, Inc.

- [SR Smart Reviews](https://appshunter.io/ios/app/sr-smart-reviews/id1218432933)
- [SR WorkSpace](https://appshunter.io/ios/app/sr-workspace/id1559970352)

All apps by Solutionreach, Inc.: https://appshunter.io/developer/649130852

## Related topics

[solution reach](https://appshunter.io/ios/topics/solution-reach)

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-05.*