# Solv: Easy Same-Day Healthcare — user reviews > 178 indexed App Store user reviews of Solv by HMFDF, Inc., rated 4.88/5 from 24,971 ratings. - Source: https://appshunter.io/ios/app/solv-easy-same-day-healthcare/id1464601606/reviews - App overview in markdown: https://appshunter.io/ios/app/solv-easy-same-day-healthcare/id1464601606.md - Rating breakdown: 5★ 23,126 · 4★ 1,294 · 3★ 215 · 2★ 58 · 1★ 275 ## What do users think of Solv? Overall sentiment: neutral **Pros** - 🚀 Convenient and easy to use - 👍 User-friendly interface - 🚑 Efficient for medical appointments - 💳 Handles insurance information well - 🏥 Provides good access to healthcare - ⏱️ Saves time compared to traditional visits **Cons** - 🐛 Technical issues with the app - 🕰️ Long wait times despite appointments - 🤔 Inconsistent information between app and clinic - 🔒 Privacy and security concerns - 🤯 Frustrating user experience **Commonly reported bugs** - Appointments not showing up correctly - Profile information not syncing properly - Appointment booking process not working as expected **Most requested features** - Ability to update personal information in the app - More accurate wait time estimates - Better integration between app and clinics - Improved communication and customer support ## Newest reviews (10 of 178) ### 3/5 — App Issues *2026-08-06, version 4.5.3* While convenient and easy to use when the app works, it doesn’t seem like it’s been updated for quite some time. The add to your calendar feature doesn’t work. Right now it’s just a blank screen so it’s not even working. I’ve uninstalled and reinstalled the app and still have the same issues. It’s quite annoying. So I just go to the Exer website to book appointments 🤷🏻‍♀️ ### 2/5 — Not working *2026-07-19, version 4.5.3* The app is not working right ### 4/5 — Kinda disappointed *2026-07-08, version 4.5.3* I’ve been here before. They are usually very quick and nice. I made an appointment for 3pm and sat in the back room for an hour with no update or check in or anything. Coincidentally when I came out to ask or check to make sure they didn’t forget me, none of the nurses looked my way or asked if I needed help. Luckily the physician was walking my way when the exchange happened. And said the wait was due to an influx of patients. Just a common courtesy of checking on your patients to give them an update would be appreciated… ### 3/5 — Confusing workflows *2026-05-15, version 4.5.3* It’s nice it lets you to check in, but there are a number of confusing things with the app: - it’s not clear what to do and for how long to wait when the scheduled time has passed. Not showing people in line before you, just showing people walked in and booked ahead - not clear what to do with that information. - after I’ve checked in, entered all information and my card was charged, in upcoming visits I still see a message “you’re almost there…” and a button Add credit card - I’ve already added it and it was charged! - insurance is saved in the account, but the app requires to enter it again during booking a visit. The Take photo option is not functioning: it starts making a video, rotates screen, minimizes the screen…. Nothing comes out of it eventually and I had to recenter the insurance information manually. ### 3/5 — Rate 03/28/26 *2026-03-28, version 4.5.3* System is still updating. ### 5/5 — Phenomenal services! *2026-02-03, version 4.5.3* AFC provides the best care to us. Guiding along the way from start to finished and solve all the concerns during visits. The team provides professional and outstanding services to us at all times. All of our family members choose AFC to care for our health which offers the best services they can. We trust and reliable on their services at all times. We are healthier and stronger. Our family members have better relationships because main health problems have been fixed within hours. Thank you AFC care team! You guys are the best! ### 5/5 — Convenient *2026-01-30, version 4.5.3* This app is very easy to use. ### 5/5 — Very great convenience *2026-01-19, version 4.5.3* Very great convenience ### 5/5 — Get Well Urgentcare *2026-01-18, version 4.5.3* The people here are great helpful and kind. So fast too both my daughter and I were seen and they were so fast in and out less than 30 minutes ### 1/5 — Can’t use video chat visits *2026-01-18, version 4.5.3* Online has been messing up for weeks now please fix ## Most critical reviews (10 lowest-rated) ### 1/5 — Don’t ever go there *2026-08-11, version 4.5.3* Sign in knowing I have not a lot time before work and I’m the only person there but after signing in they thought they should conversate about outside of work for 15mins instead of making sure I was signed and nobody else was there… and then wants to ask question this late about my sign in when now if I get seen I would be late for work so I had to leave ### 1/5 — Surprise Bills *2026-08-06, version 4.5.3* They are happy to take your money & provide minimum care. They will bill you & not tell you what it’s for. You have to request an itemized bill that doesn’t even have a letterhead. ### 1/5 — Garbage app *2026-06-29, version 4.5.3* This app is garbage. It requires a photo or my insurance and ID cards, but the camera only allows live recording, which it doesn’t save. This is basic app functionality and it doesn’t work. ### 1/5 — Review?! What review *2026-05-26, version 4.5.3* There’s no where on the app to review the location I visited. Nor did I receive a text with a link. ### 1/5 — Can’t connect to my virtual visit *2026-04-04, version 4.5.3* Can’t connect to my virtual visit ### 1/5 — Lied to me then charged me almost $300 *2026-03-07, version 4.5.3* I went to urgent care in West Hills after going to another type which said they would not accept my insurance and would charge me still for the visit. And was told by the front desk my insurance was accepted and I would only pay a $35 copay. After I went inside and before they ran tests on me which ended up being strep. I asked again if my insurance was accepted and if I would be charged at all for the tests. The nurse who ran my insurance and took all of my information told me no, they would only charge for send outs and so I agreed. A week later I get sent a bill for almost $300. I called their billing number 3 times. First time I was laughed at my an employee named “Joseph”. Second time I wasn’t taken seriously and wasn’t told what they charged me for even after I asked several times. Third call I was finally told they charged me for the in house tests I was told I would not be charged for. They finally said they would send me an email to dispute it within 48 hours but it’s been 4 days with nothing. They are very unprofessional, they will mislead you in order to charge you. DO NOT USE!!! ### 1/5 — Horrible flow and unable to complete paperwork due to on app requirements *2026-02-27, version 4.5.3* The app is fairly useless for completing paperwork for an appointment as it requires information to be input and doesn’t let you skip that so that they can input on site. Particularly when it requires a photo ID that can only be done through a picture or a file for a minor(who doesn’t have a photo ID). If they can’t think ahead for such a simple step, it scares me to imagine what else they’ve missed. ### 1/5 — Don’t go to this location *2026-02-25, version 4.5.3* Toddler went in because he had a fever and congestion and cough. Doctor never tested him for strep and didn’t check his throat when his dad took him. They only tested for flu and Covid which came back negative, but strep should have been included as they usually do especially for daycare kids. This is ridiculous that I’m Having to go back two days later to get a strep test due to an increase in strep throat symptoms when that should have been done with the first visit along checking his throat should be common practice to ALWAYS CHECK! This is horrible care to just send an 18 month old off without testing for everything! ### 1/5 — Hope it was just a bad day *2026-01-22, version 4.5.3* After multiple great, fast visits to this AFC in the past with excellent care, had a horrible experience 2w ago! Waited over 2hrs before we gave up & left to find care elsewhere. (Which was treated as urgent) Only a few ahead of us, then put in treatment room for over an hour. Understand treatment can be priority based but left after nurse told us immigrant physicals ‘take a while’, for our wait. Didn’t seem like that was a priority vs. a medical injury. Hope this was a one off as really did feel AFC was good until this visit. ### 1/5 — Doesn’t work *2026-01-20, version 4.5.3* I use the note phone number to register. I get the code, but the screens don’t react in the app. ## Most praised reviews (10 highest-rated) ### 5/5 — Seamless *2026-08-16, version 4.5.3* The app offers a perfectly simple and easy interface for booking appointments. Very cool. ### 5/5 — Patient *2026-08-13, version 4.5.3* Hi, my name is Sean Hastings. I’ve been to convenience M for my fifth time. And I always get excellent service. I always remember you when you walked in the door by your first name and we walk behind the front desk to the see a PA and they’re welcome you with a smile on the face and they sit down what I do and ask, what is your visit with us today? And you were explained on you. Let’s see how they can help you. They’re very friendly and they’re very well educated.. I will trust them if I go to the emergency room. is my third time getting the same PA and she know it’ll be very good. Her. I feel very good. I would trust her with my life. ### 5/5 — Great staff *2026-07-28, version 4.5.3* I visited the Vero Beach location for the first time since I’ve moved here the staff was above excellent. Staff was very fast, friendly and efficient. The MA was great. Christian, who was the doctor that saw me is very knowledgeable very professional. I will definitely return. Tim Colavecchio ### 5/5 — Atencion *2026-07-26, version 4.5.3* Excellently ### 5/5 — Calm *2026-06-13, version 4.5.3* I like that the facility is clean, calm and people are nice. ### 5/5 — NewMed Immediate care *2026-06-08, version 4.5.3* Staff was above expectations. I was very pleased with their care and treatment routine. ### 5/5 — Need Help *2026-04-12, version 4.5.3* I had a splendid time at this appointment. The receptionist was very professional and both the nurse and NP were exceptionally friendly and knowledgeable. This is definitely where I will come again for urgent care! ### 5/5 — Easy to Navigate *2026-04-10, version 4.5.3* This app is great easy to Navigate For the record The Stat Med in Concord is the best location of them ALL ### 5/5 — Excellent Care *2026-02-14, version 4.5.3* Both times I have visited the clinic I have been extremely satisfied with the care and clinicians providing the care. ### 5/5 — Emergency Doctors are the best!!! *2026-02-12, version 4.5.3* My name is Jennicel and I always visit Emergency Doctors when I’m feeling sick because from the moment I walk in, they make me feel like family and I don’t have to wait long. The nurses and doctors are amazing and they cover every little detail to make sure nothing escapes from their hands. I really appreciate the love and the passion you put every day in your work. We as patients really appreciate you all! Thank you, from the bottom of our hearts! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-30.*