# Sonder: Wellbeing & safety — 24/7 confidential support

> 24/7 confidential mental health, medical, and safety support from accredited professionals. (iPhone/iPad app by Sonder Australia Pty Ltd.)

- Source: https://appshunter.io/ios/app/sonder-wellbeing-and-safety/id1178892371 (this page in markdown: same URL + `.md`)
- Developer: [Sonder Australia Pty Ltd](https://appshunter.io/developer/1213257227)
- Category: Lifestyle, Health & Fitness
- Price: Free
- Rating: 2.10/5 from 7 App Store ratings · 33 written reviews indexed
- Age rating: 12+
- Requires: iOS 17.6 · 101 MB
- Languages: American English, Bangla, Chinese (Simplified, China), Thai, Chinese (Traditional, Hong Kong SAR China)
- Released: 2017-01-13
- Data updated: 2026-09-01
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/sonder-wellbeing-and-safety/id1178892371/reviews.md

## What is Sonder?

With Sonder, your care is in your hands.

From burns to burnout and everything in between, we’re here to help. With 24/7 access to free and confidential mental health care, medical advice, and safety support, Sonder connects you to the right care at the right time.


MORE THAN AN APP

We’re a medically-accredited wellbeing and safety service with registered healthcare professionals ready to support you in seconds, not hours, any time of the day or night.
Connect with Sonder’s expert team of registered nurses, mental health clinicians, and safety specialists, in any language you prefer, for any issue, big or small.


HOW SONDER CAN HELP YOU?

• Feeling unsafe or anxious about a situation? Whether you're meeting someone new, travelling somewhere alone or want to avoid disruptions to your day - try our safety services for peace of mind.

• Need urgent medical advice? Say goodbye to sleepless nights and time wasted in waiting rooms. Let your thumbs do the talking with our expert 24/7 clinical team of nurses and doctors.

• Stressed, alone, or need someone to talk to? Speak to our expert mental health team any time of the day or night. Real people who have dedicated their lives to helping others. They’re here to support your mental health and can help you understand what options are available to you.

• Want to stay well and boost your wellbeing? Practice healthy wellbeing habits in just a few minutes a day with Sonder’s range of personal wellbeing articles, interactive tools and guides.


WHY PEOPLE LOVE SONDER?

IT’S FREE: Thanks to your organisation choosing Sonder, you pay nothing.
NO WAIT TIMES: Immediate, personal support from our professional care team, day or night.
100% CONFIDENTIAL: Your private information stays private. We’re an independent, medically accredited company.
ALWAYS OPEN: If you’re awake, we’re awake. Get support and advice 24/7.


SONDER FEATURES

Proactive alerts about safety threats and practical health tips to inspire good habits.
Clinically-backed self-assessments across the wellbeing spectrum of mental, social and physical health.
Professionally-curated advice on a range of common wellbeing and safety challenges.
Immediate access to a team of registered health professionals, day or night.
Face-to-face support for traumatic or distressing events


HOW DO I JOIN AND ACCESS SONDER?

Visit this link for support with getting started, we’re here to help.
https://sonder.io/member-support/

## Key features

- 24/7 confidential support
- Mental health care
- Medical advice
- Safety support
- Proactive alerts
- Wellbeing articles and tools

## Recent user reviews (10 of 33)

All indexed reviews: https://appshunter.io/ios/app/sonder-wellbeing-and-safety/id1178892371/reviews.md

### 1/5 — Grossly misleading and EXTREMELY DANGEROUS

*2026-07-23, version 7.5.0*

Trigger warning: if you are suicidal or struggling SONDER is the last thing you need!!!
This is NOT a mental health support service; it’s quite the opposite. They record all calls, give your sensitive data and personal information to 3rd parties and do not have qualified psychologists on call for mental health support.
They will lie to you and call emergency services even when not needed. They will lie supervisor isn’t even a qualified nurse. The nurses are not trained adequately in mental health and will only call 000 on you for a welfare check.
If they tell you a psychologist will call you don’t hold your breath because they don’t follow up; not even in a crisis. They just refer you to the standard free call lines like lifeline and 1800RESPECT etc and tell you to go to your GP for a mental health plan because they DO NOT have psychologists or councillors.

COMPANIES USING SONDER AS AN EAP:
Please note - this is not an adequate EAP service!!

Very dodgy, questionable legalities and imo a gross omission of duty of care.

### 1/5 — cannot login my account

*2026-04-29, version 7.0.1*

the app keeps turning back to login page after I enter the password to login

### 1/5 — It’s horrible!

*2026-04-08, version 7.0.1*

I really needed to get some advice but the counselor named Sophie in the chat really let me down and even send me harmful messages. Do they even have the literacy to read and comprehend the message? They interpret it completely wrong and it is lowkey racist and harmful to wellbeing instead of helping or supporting. Horrible and shady service.

### 1/5 — Inefficient

*2026-03-17, version 7.0.1*

Spent 1 hour and 25 minutes attempting to book a counselling session. I now have a referral and still no booking. First triage, person got my name wrong, it happens, not too worried but then referred to nurse where we went through 20 question -
(Ask and respond) that took an hour. Literally q, a-no, 2 minutes later, q. My mental health and stress levels were must better before I used this service

### 1/5 — The Yap App

*2025-12-20, version 6.8.1*

This app’s core concept is built around yapping and providing very shallow advice and info, most of which I believe is not backed by research. Spamming notifs, vague unactionable advice, I’d get better results staring at a brick wall.

### 1/5 — In a bad way it’s exactly what you’d expect

*2025-12-17, version 6.8.1*

If you want a kid to ask you a couple of questions and then send you some self help articles they found on the internet then this is for you!
Honestly terrible, I don’t know why I thought I’d get connected with a competent practitioner. Oh wait, yes I do, they cost too much.
This is a compliance checklist item in app form.

### 1/5 — Not what it seems

*2025-11-27*

This app is designed so your employer can collect data about your health and location/movements that can be used against you in the event of a workers compensation claim. They want you to disclose any ailments or mental health issues so the employer can say that you had pre-existing issues. They want data about your family, ability to track their movements and medical history. If you have an injury at work the company will make you call Sonder for advice and prioritise this over sending you straight to a doctor. Be very careful on the phone calls as they put words in your mouth to potentially build a case against you if you claim workers comp. This is why you will see other reviews saying they don’t treat you very well on the phone, they are trying to mitigate workers comp claims. It also enables employers to track your journey. They say this is optional by the user but it’s not if your employer owns the phone. They say it is to help your employer fulfil their duty of care obligations and to keep you safe and healthy, which in some sense is true (if only for their own best interests) but anything can be used against you when you have a legitimate injury/illness claim. I learned of how it’s used from an employer who uses it, and confirmed through Sonders own fine print and how they market their service to employers.

**Developer response:** Thank you for taking the time to share your concerns. We’re sorry to hear that you’ve had this impression of our service, and we appreciate the opportunity to clarify how Sonder works.

Sonder is designed to support the wellbeing and safety of its users. We do not share personal health information, family details, or location data with employers without the user’s explicit consent. Any information you choose to provide is used solely to help our team offer appropriate support and guidance. Location services are optional and can be turned off at any time.

Our role during any incident is to help users access the right support—whether that’s medical care, emergency services, or workplace assistance. You will never be prevented from seeking medical attention, and you are always free to speak directly with a healthcare professional.

We understand the importance of trust and transparency. Our privacy policy clearly outlines what data we collect, how it is used, and the strict safeguards in place to protect it.

If you’d like to discuss your concerns privately, we’d welcome the chance to help. Please reach out to us at hello@sonder.io so we can address your experience directly.

### 1/5 — No real help

*2025-08-14, version 6.7.0*

Just a don’t lose hope bucko

### 1/5 — Not working

*2025-03-29, version 6.5.1*

tried downloading twice both did not work. no codes sent to me email waited days and days and nothing

### 2/5 — Great app but doesn’t with my old iOS

*2025-03-16, version 6.2.0*

I use this app regularly, the counselling is great when you need it, plus articles on mental health, and the safety feature is my go to. I was disappointed to find out today that I can’t use the app because of my older iOS. Seems like a bit ironic and negligent that a safety app only works with the latest upgrade. As a safety app, you be developing for ALL user accessibility rather than the majority?

## Frequently asked questions about Sonder

### What does Sonder do?

Sonder provides 24/7 confidential support for mental health, medical advice, and safety concerns. It connects users with registered healthcare professionals, including nurses, mental health clinicians, and safety specialists, for immediate assistance.

### What are the key features of Sonder?

Key features include 24/7 access to confidential mental health care, medical advice, and safety support. The app also offers proactive alerts about safety threats, practical health tips, clinically-backed self-assessments, and professionally-curated advice.

### How much does Sonder cost?

Sonder is free to use. This is made possible because your organization has chosen to provide Sonder as a benefit to you, meaning you pay nothing to access its services.

### Is Sonder available on all devices?

The provided description does not specify compatibility with different operating systems or devices. However, it is presented as a mobile application, suggesting it is designed for smartphones and tablets.

### When would I use Sonder?

You can use Sonder when feeling unsafe or anxious, needing urgent medical advice, feeling stressed or alone and needing someone to talk to, or wanting to practice healthy wellbeing habits. It's designed for any issue, big or small, at any time of day or night.

## Version history (last 5 releases)

### 7.7.0 — 2026-08-24

Chat history is back in the app, you can find it in the Get Support tab.

### 7.6.0 — 2026-08-02

Enhanced analytics and bug fixes

### 7.5.1 — 2026-07-27

Minor bug fixes.

### 7.5.0 — 2026-07-13

Getting started with Sonder is now faster. Eligible members can now activate their account in just a few taps.

### 7.4.0 — 2026-07-07

Get support for a workplace injury, right in the app. If your organisation has injury management with Sonder, you can report an injury and connect with a registered nurse in a few taps. Open the Get Support tab and tap "Get support for a workplace injury" to start.

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-01.*