# SonderMind - Mental Health — Therapy, Psychiatry, Wellness

> Mental health services including therapy, psychiatry, and self-care tools. (iPhone/iPad app by Sondermind lnc..)

- Source: https://appshunter.io/ios/app/sondermind-mental-health/id1475263597 (this page in markdown: same URL + `.md`)
- Developer: [Sondermind lnc.](https://appshunter.io/developer/1780638774)
- Category: Health & Fitness
- Price: Free
- Rating: 4.70/5 from 12,629 App Store ratings · 259 written reviews indexed
- Age rating: 17+
- Requires: iOS 17.0 · 205 MB
- Languages: American English
- Released: 2019-08-22
- Data updated: 2026-08-27
- Monetization: free with in-app purchases
- User reviews in markdown: https://appshunter.io/ios/app/sondermind-mental-health/id1475263597/reviews.md

## What is SonderMind?

SonderMind brings therapy, psychiatry, and daily self-care tools together in one app for comprehensive mental health support, wherever you are in your journey. And with Sonder, our AI companion, you have 24/7 support to help you reflect, process, and work through whatever’s on your mind.

For even more support, we help you build a self-care routine with tools like:

• Guided breathing exercises and meditations
• Brain training and cognitive exercises
• Goal setting and progress tracking
• Daily journaling and session prep
• A personalized wellness library with articles, resources, and more

When you're ready for therapy or psychiatry, we help you get matched with a licensed provider in just a few days. We handle billing and work directly with most major insurance plans, including HSA, FSA, EAP, Medicare, Medicare Advantage, and TRICARE West. Affordable self-pay rates are also available.

SonderMind serves ages 6 and up in all 50 states, with therapy, psychiatry, and self-care tools nationwide.

## Key features

- Virtual therapy and psychiatry
- Self-care tools (meditation, breathing exercises)
- Care concierge for personalized matching
- Progress tracking
- Insurance and self-pay options
- Available for ages 6+

## What do users think of SonderMind?

Overall sentiment: negative

**Pros**

- 🤗 Great therapists
- 👍 Easy to find and schedule appointments
- 💳 Simple insurance and billing process

**Cons**

- 🐛 Buggy app with connectivity issues
- 💸 Inaccurate cost estimates and billing problems
- 🕰️ Poor customer support and slow response times
- 🤯 Frustrating user experience and lack of features

**Commonly reported bugs**

- App constantly logging users out
- Video calls not working properly
- Inability to delete account or update payment information

**Most requested features**

- Improve iPad support and landscape mode
- Add push notifications and better in-app communication
- Streamline account management and make it easier to switch therapists

## Recent user reviews (10 of 259)

All indexed reviews: https://appshunter.io/ios/app/sondermind-mental-health/id1475263597/reviews.md

### 1/5 — Not IPad friendly

*2026-08-12, version 9.4.0*

Why can’t I use the this app on my iPad? The sound doesn’t work with headphones or the camera will set my video upright as I use the IPad

### 5/5 — Review

*2026-08-11, version 9.4.0*

Very useful; Great Resources

### 1/5 — Customer service

*2026-08-11, version 9.4.0*

I would like to speak to a human being now go through all these different gyrations

### 1/5 — Worst App Ever - Don’t Use!

*2026-08-10, version 9.4.0*

Never loads. Can’t login. Inconsistent. My mental health is worse now because of this app disfunction. I am disappointed in the entire platform.

### 1/5 — it’s ridiculous how I cannot get a hold of anyone in your system. not including my counselor. admini

*2026-08-07, version 9.4.0*

I can never get a hold of a person in an office to deal with my billing

### 2/5 — Therapy is great; SonderMind not so much

*2026-08-05, version 9.4.0*

When it works it’s great- good therapists and easy to find. The video/audio are OK, though not as good on mobile as on a pc. 

The problem will be: if you have issues with insurance, you’re left with no help from SonderMind. They don’t have a customer service number to assist. You can send an email and they will not respond. My daughter uses them as well and her therapist takes our insurance but can’t accept my daughter; the app and web have us in a loop of we must enter a payment card to move forward, which we have done several times, only for it not to move us forward. I have emailed SM and gotten 0 response as to why, how to solve, what the issue is, and who owns it.

### 3/5 — App needs help

*2026-08-04, version 9.4.0*

I love several features about SonderMind and my therapist that uses this app for us to connect: ease of scheduling, connection through video or phone, connection with the right therapist despite living remotely, being able to meet and prioritize my mental health when I’m traveling, and the access to the AI chat tool when I’m between appointments.  

However, despite me checking and double checking my notification settings, I do not get any notifications when she’s replied or changed our scheduled appointments.  I also don’t get any emails or messages that we have an upcoming appointment like other apps I’ve used (like BetterHelp).  When you are weighed down by life events, having these reminders the day before and the hour before your appointment is so important.  I think SonderMind could improve this app so much if they could figure out how to do so.

### 4/5 — Great

*2026-07-30, version 9.3.1*

This has helped me significantly though I am noticing a bug with the AI feature, sometimes when I open the app or try and scroll up or out of the keyboard entirely the whole app will freeze, I’ll have to restart it 3-4 times just to get it working again and even then I have to be very careful not to leave the keyboard or move the screen too much or it will freeze again and I have to repeat the process. Other than that it’s been pretty useful

### 1/5 — Billing issues from hell

*2026-07-28, version 9.3.1*

This company seems like a great idea - quick, accessible therapy sessions virtually from your phone. It really helped me in my time of crisis - until I started getting billed unexpectedly, even though I have insurance. When signing up, they ask you for your insurance provider and immediately approve you for therapy sessions, only to find out that 7 months later, my insurance denied their coverage and now I’m paying thousands out of pocket. And don’t even get me started on trying to understand their billing system - it’s all over the place and makes no sense. 
My advise is: only start with SonderMind if you’re willing to pay out of pocket for every session. Don’t expect your insurance to cover it. Don’t be surprised when you start getting billed weekly.

### 3/5 — Notifications don’t work

*2026-07-23, version 9.3.1*

Notifications never work! Have them on in iPhone settings and app!

## Frequently asked questions about SonderMind

### What mental health services does SonderMind offer?

SonderMind provides virtual therapy and psychiatry appointments, with or without insurance. They also offer self-serve wellness tools such as breathing exercises, meditations, and brain training within the app.

### How does SonderMind help me find a therapist?

After answering a few questions, SonderMind uses insights to match you with a suitable therapist based on your needs and preferences. They aim to connect you with a provider who has the right expertise and is available quickly, often within a week.

### Does SonderMind accept insurance?

SonderMind providers are in-network with most major insurance plans, including HSA, FSA, and Medicare. They also offer affordable self-pay rates. However, they do not currently accept Medicaid or Tricare.

### Who can use SonderMind?

The app is available for all ages, starting from 6 years old, and caters to most mental health needs. Talk therapy is available in 45 states and Washington, D.C., while psychiatry services are offered in specific states.

### What are the self-care tools available on SonderMind?

SonderMind offers a variety of self-care tools to support your mental wellness journey. These include guided breathing exercises, meditation sessions, and brain training activities designed to help you manage stress and improve focus.

## Version history (last 5 releases)

### 9.4.1 — 2026-08-17

Bug fixes and performance improvements

### 9.4.0 — 2026-08-03

Bug fixes and performance improvements

### 9.3.1 — 2026-07-15

Bug fixes and performance improvements

### 9.3.0 — 2026-07-09

Bug fixes and performance improvements

### 9.2.2 — 2026-06-29

Minor updates to UX

## Apps similar to SonderMind

| App | Rating | Price | Category |
| --- | --- | --- | --- |
| [MindDoc: Mental Health Support](https://appshunter.io/ios/app/minddoc-mental-health-support/id1052216403) | 4.7 (29,484) | Free | Health & Fitness |
| [Smiling Mind: Mental Wellbeing](https://appshunter.io/ios/app/smiling-mind-mental-wellbeing/id560442518) | 4.8 (4,949) | Free | Health & Fitness |
| [Clearful - Journal & Diary](https://appshunter.io/ios/app/clearful-journal-and-diary/id1513257639) | 4.8 (2,992) | Free | Health & Fitness |
| [FitMind: Mental Fitness](https://appshunter.io/ios/app/fitmind-mental-fitness/id1474170096) | 4.8 (15,744) | Free | Health & Fitness |
| [Grow Therapy](https://appshunter.io/ios/app/grow-therapy/id6744416231) | 4.8 (8,367) | Free | Health & Fitness |
| [Talkspace: Virtual Therapy App](https://appshunter.io/ios/app/talkspace-virtual-therapy-app/id661829386) | 4.8 (45,676) | Free | Health & Fitness |

## More apps by Sondermind lnc.

- [Total Brain](https://appshunter.io/ios/app/total-brain/id1190144100)
- [Sondermind for Therapists](https://appshunter.io/ios/app/sondermind-for-therapists/id1279925357)

All apps by Sondermind lnc.: https://appshunter.io/developer/1780638774

## Related topics

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*