# Sonesta — Tailored-to-You Travel

> Hotel booking platform for diverse travel needs, offering rewards and event services. (iPhone/iPad app by Sonesta International Hotels Corporation.)

- Source: https://appshunter.io/ios/app/sonesta/id1605980384 (this page in markdown: same URL + `.md`)
- Developer: [Sonesta International Hotels Corporation](https://appshunter.io/developer/1628586599)
- Category: Travel, Entertainment
- Price: Free
- Rating: 4.81/5 from 3,181 App Store ratings · 46 written reviews indexed
- Age rating: 4+
- Requires: iOS 15.6 · 71 MB
- Languages: English
- Released: 2022-03-17
- Data updated: 2026-08-28
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/sonesta/id1605980384/reviews.md

## What is Sonesta?

Welcome to Tailored-to-You Travel
Distinct hotels and resorts. Spacious rooms ideal for extended-stay travel. Across the U.S. and in exciting destinations around the world, Sonesta has hotel rooms and suites for all the ways you travel.  Book hotel rooms and suites for business trips, family vacations and extended stay travel at Sonesta, the go-to family of hotel brands that welcomes the world.
Whether you’re looking for family vacation hotels, the best resorts for girlfriend getaways, hotels with meeting rooms—or simply a friendly face to welcome you after a long day—you’ll find what you need at Sonesta, one of the fastest growing hotel companies in the U.S.

Stay Safe with Sonesta
Guest health and safety is our number one priority. That’s why Sonesta’s new health and cleanliness program is Sharecare Health Security VERIFIED with Forbes Travel Guide.

Tripadvisor Awards
We win—you win. The 2021 Tripadvisor Travelers’ Choice Awards recognizes hotels with the best reviews—and 58 of those awards went to Sonesta hotels.

Earn Free Nights & Member Perks
Savings and special benefits—they’re all yours. Join Sonesta Travel Pass, our guest rewards program, for free today. You’ll travel with the best rates and all the little extras that make a stay amazing. Sonesta Travel Pass members enjoy a 5% discount when booking direct. Always. No strings attached. Not a member? Join today and start saving.

Meetings & Events
Work meetings. Custom events. Weddings, reunions, and friends getaways. At Sonesta, we’re all about bringing your vision to life—and taking care of all those little details that make an event unforgettable. Let’s start planning.

Earn More with the Sonesta World Mastercard
The Sonesta World Mastercard gives you the chance to earn up to 95,000 bonus points—that’s 6 free nights—along with upgrades, dining discounts and more. Apply now and start earning points towards your travel. (Conditions apply)

## Key features

- Book hotel rooms and suites
- Extended-stay options
- Health and safety verified
- Tripadvisor award-winning hotels
- Guest rewards program
- Meetings and events planning
- Direct booking discounts

## What do users think of Sonesta?

Overall sentiment: neutral

**Pros**

- 🤑 Great Prices
- 👍 Clean Hotels
- 👍 Friendly and Helpful Staff
- 👍 Comfortable Rooms
- 👍 Convenient Locations
- 👍 Great Breakfast

**Cons**

- 🐛 Buggy App
- 🐛 Glitches and Crashes
- 🚫 Poor Customer Service
- 🚫 Lack of Functionality
- 🚫 Difficult to Book Rooms
- 🚫 Points System Not Clear

**Commonly reported bugs**

- App Freezes and Crashes
- Blank Screens When Booking
- Issues Accessing Past Reservations
- Problems Redeeming Points

**Most requested features**

- Option to Book Adjoining Rooms
- Better Room Photos
- Improved Synchronization Across Devices

## Recent user reviews (10 of 46)

All indexed reviews: https://appshunter.io/ios/app/sonesta/id1605980384/reviews.md

### 1/5 — Terrible app

*2026-07-29, version 1.4.0*

This app is not user friendly

### 5/5 — Hospitality +💯!!!You’re Gonna Love It!

*2026-03-23, version 1.3.9*

I Love Traveling! Looking forward to know more about Sonesta Travel Pass because it is something special when you feel welcomed and assisted like the VIP in you is recognized to the upmost. Thank You,Carlos for sharing what it means to “Sonestalize Your Staycay!” You reassured being a guest here is indeed a RSVP Blessing of Hospitality In Action. Thank you for being dedicated to serving with confidence. It is truly a highlight to the Sonesta brand. I’m intrigued to know more. This is the best place to experience special vacay while away from home. It was just what I needed since there was a lot going on while rushing in from a very long drive and then literally had to run right back out to a meeting. Carlos didn’t miss the assignment and had me laughing while choosing to be reassuring with impeccable attitude, “All is Well… We Got You!” Thank You, another Best and Must See!!!

### 1/5 — the worst hotel to stay in

*2026-01-18, version 1.3.9*

I booked this hotel expecting a peaceful and uneventful stay, but my experience ended up being frustrating and expensive.

📍 Location and Check-in
The hotel is well-located, and the reception staff was friendly upon arrival, but we started having problems from the very beginning.

💳 Hidden Charges & Unclear Billing
Although the rate seemed reasonable when I booked, upon reviewing my statement, I found extra charges that were never mentioned:
	• A “service fee” that wasn't included in the confirmation.
	• A “security deposit” that was charged without warning.
	• Charges for “facility use” that I never used.

Even after asking for an explanation, the receptionist couldn't explain why I had been charged these amounts.

📞 Poor Customer Service
I tried contacting them several times to get a refund, but I received vague responses and, in some cases, no response at all.

🛏️ Room and Amenities
The room was clean, but that doesn't compensate for the unexpected charges and the overall negative experience. The Wi-Fi was slow, and the breakfast was average, nothing special.

❗️Important Warning
If you decide to book here, review every single item on the bill BEFORE paying and save all your emails/confirmations. I ended up paying more than I had budgeted, and I'm still disputing the charges with my bank.

🔚 Conclusion
A hotel with good potential that could have been pleasant, but the hidden charges and lack of transparency make it difficult to recommend.

### 1/5 — App often fails to open

*2026-01-04, version 1.3.8*

Consistently stalls when launching.   Unreliable.

### 1/5 — Won’t open app

*2025-12-04, version 1.3.8*

Consistently stalls when launching.   Unreliable.

### 1/5 — Not reliable.

*2025-09-06*

Often takes too long to launch. Often crashes. Sometimes shows wrong info, i.e., gives rates for 2 nights for a 1-night stay. Very annoying to use. Was there no beta testing for this? Disappointing.

### 5/5 — Peaceful And Quiet

*2025-07-30, version 1.3.5*

After a long day was nice to find something peaceful and quiet right off the exit.

### 5/5 — Fabulous

*2025-07-09, version 1.3.5*

I’ve been staying with Sonesta for a little bit an have to say by far the best I’ve stayed with recently!! If you haven’t stayed you really should!! the staff is wonderful,helpful make you feel welcome!! And the rooms are very clean beautiful outside for the family and kids it’s very nice😍

### 3/5 — Slow to take registration

*2025-04-07, version 1.3.3*

It took 3 attempts for my credit card information to go through

### 5/5 — 5 star

*2025-03-11, version 1.3.2*

Great place with many food options nearby- suite has all you need to cook or reheat. Free breakfast!

## Frequently asked questions about Sonesta

### What does the Sonesta app do?

The app allows users to discover and book hotel rooms and suites across a variety of Sonesta properties in the U.S. and internationally. It caters to different travel needs, including business trips, family vacations, and extended stays, emphasizing spacious accommodations and a welcoming environment.

### What are the key features of the Sonesta app?

Key features include the ability to book hotel rooms and suites, access to spacious rooms ideal for extended stays, and information on health and safety verification programs. Users can also learn about Tripadvisor award-winning hotels, join the Sonesta Travel Pass rewards program for discounts and perks, and explore options for meetings and events.

### Is the Sonesta app free to use?

Yes, the app itself is free to download and use for browsing and booking. While the app facilitates booking hotel stays, the primary monetization comes from the hotel bookings themselves. There are no in-app purchases or ads mentioned.

### Who is the target audience for the Sonesta app?

The app is designed for a broad range of travelers. This includes individuals and families planning vacations, business professionals requiring accommodation for work trips, and those needing longer-term stays. It also appeals to individuals looking for venues for meetings, events, weddings, and reunions.

### How can I save money when booking with Sonesta?

You can save money by joining the free Sonesta Travel Pass rewards program, which offers members a 5% discount on direct bookings. Additionally, the Sonesta World Mastercard offers opportunities to earn bonus points, which can be redeemed for free nights, upgrades, and dining discounts.

## Version history (last 5 releases)

### 1.4.0 — 2026-07-03

Gift Cards are here!

### 1.3.9 — 2026-01-14

Added support for new deep linking features to improve in-app navigation.

### 1.3.8 — 2025-11-26

Improvements to the UI.

### 1.3.7 — 2025-10-08

Plan a trip, manage your account, and book a room at any Sonesta hotel. The app makes it easy. Here’s what’s new in this version:

- Improved design
- Improved performance

### 1.3.6 — 2025-08-26

Plan a trip, manage your account, and book a room at any Sonesta hotel. The app makes it easy. Here’s what’s new in this version:

- Improved design
- Improved performance

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## More apps by Sonesta International Hotels Corporation

- [Hello Rewards](https://appshunter.io/ios/app/hello-rewards/id1574159763)
- [Sonesta Events](https://appshunter.io/ios/app/sonesta-events/id6499133416)

All apps by Sonesta International Hotels Corporation: https://appshunter.io/developer/1628586599

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-28.*