# Sonetel 2.0 — user reviews > 770 indexed App Store user reviews of Sonetel 2.0 by Sonetel, rated 4.00/5 from 216 ratings. - Source: https://appshunter.io/ios/app/sonetel-20/id1316979268/reviews - App overview in markdown: https://appshunter.io/ios/app/sonetel-20/id1316979268.md - Rating breakdown: 5★ 149 · 4★ 12 · 3★ 7 · 2★ 5 · 1★ 43 ## What do users think of Sonetel 2.0? Overall sentiment: positive **Pros** - 🚀 Great service - 👍 Smooth setup - 👍 Friendly support - 🚀 Reliable call quality - 💡 Useful features (call forwarding, voicemail, SMS) - 🚀 Affordable pricing - 👍 Easy to use - 👍 Intuitive interface **Cons** - 🐛 Occasional login/app issues - 🐛 Slow performance on some devices - 🐛 Unreliable SMS delivery - 🐛 Difficulty managing account balance **Commonly reported bugs** - Cannot log in on certain devices - Blank screens and loading issues - Calls dropping or not connecting properly **Most requested features** - Ability to receive calls directly in the app - SMS messaging functionality within the app - Improved notification system for incoming calls - More detailed call logs and analytics ## Newest reviews (18 of 770) ### 4/5 — Cost effective with superior service *2026-06-18, version 1.10.2* I tried Sonetel because it is a cost effective solution. At $1.99 per month their basic plan which requires some small payments for talk and text serves my needs well. Their app in its current configuration is user friendly with future app iterations to include in-app messaging. Their customer support is excellent and very responsive. For the price and customer support, i recommend the Sonetel service. ### 5/5 — Support *2026-05-25, version 1.10.2* I had many problems setting app my account, the team was incredibly helpful with me ### 4/5 — Value for money *2026-05-25, version 1.10.2* I use this service for personal reasons and I love it as it enables my family in America to talk with me on a daily basis without breaking the bank. It is so simple for them to use. It is great value and I highly recommend it ### 5/5 — Very helpful support team *2026-05-20, version 1.10.2* Had some issues getting approved at first because I don’t have a passport, but the Sonetel support team was very helpful and worked with me to verify my identity using my California driver’s license since I’m in the military. The process ended up getting resolved successfully, and everything has been running smoothly since then. Great customer support and quick communication throughout the process. ### 5/5 — Great customer service! *2026-05-20, version 1.10.2* I’m a user for about over a year since Skype announced to stop its service so I found Sonetel to port my phone number over. The porting process and customer service is superb. Keep up the good work Sonetel! ### 5/5 — Great service and value for money *2026-05-18, version 1.10.2* My team has been using Sonetel for years. Whenever we have a technical issue, we get responses and help from the support team within 1 day. Highly recommend. ### 5/5 — Excellent customer service *2026-05-14, version 1.10.2* The App is great and very easy to use. What makes it really exceptional though is if you have any difficulties the customer service is exceptionally good. ### 4/5 — Easy to Use, Great Support & Affordable *2026-05-14, version 1.10.2* This app provides an incredibly easy-to-use and reliable way to manage client calls for my studio without tying up my personal number. The minimalist interface is straightforward, the pricing plans are very reasonable, and their customer support team offers excellent help whenever needed. It is a highly recommended, cost-effective tool for any independent professional. ### 5/5 — Great solution for portable number *2026-05-14, version 1.10.2* Great service and customer service ### 5/5 — Connecting our business *2026-05-12, version 1.10.2* Best service provider I’ve seen yet, helped us get our company phone service up and running in no time. ### 5/5 — Great APP! *2026-05-12, version 1.10.2* I’ve been using this app for a couple of months now and its a great app, i havent had any issues, and the costumer service its great!!! ### 5/5 — New number *2026-05-11, version 1.10.2* Bought a new number from them. Process is quick and efficient. ### 5/5 — excellent experience *2026-05-11, version 1.10.2* i had good experience with sonetel. onboarding was smooth, customer service is great. already setup my first phone number. overall, sonetel has provided a great user experience, and i would definitely recommend it. ### 5/5 — I love this app! *2026-05-05, version 1.10.2* This service allows me to call abroad! ### 5/5 — Abdul wahab *2026-04-28, version 1.10.2* Sonetel is a great mobile app for professionals who want a simple, cost-effective way to manage business communications on the go, with smart features that enhance productivity and keep everything organized. ### 5/5 — My experience so far *2026-04-26, version 1.10.2* Really good experience with Sonetel. I use the virtual phone number for my business and the setup was quick and straightforward. What stood out the most was the customer support responsive, helpful, and genuinely attentive throughout the process. Any small issues were handled quickly and professionally. Overall, a great service that I’d definitely recommend to anyone looking for a flexible and dependable business communication solution. E.S ### 5/5 — wonderful phone service *2026-04-24, version 1.10.2* the app is terrific and their service is wonderful- I had a few issues and their support services are fantastic. They answer the phone in a few seconds and send you helpful emails. The phone lines are inexpensive- try it. ### 5/5 — Nice UI and reasonable pricing *2026-04-22, version 1.10.2* Very happy with the overall support provided by the Sonetel team. The UI for the mobile app is intuitive as well. ## Most critical reviews (10 lowest-rated) ### 1/5 — Awful app *2026-06-14, version 1.10.2* This app works horribly. I am forced to use it because I can’t find another one that i receive sms from banks and things like that. ### 1/5 — Mrwrinker *2026-05-05, version 1.10.2* The app sucks image being a big company and not able to make a real phone app it sucks each time I close and open the app I have to login again .. the balance not showing not responsive at all the service is good but the app sucks ### 1/5 — Warning: Possible Scam - No Refunds! *2026-02-26, version 1.10.2* Be very careful before adding money to this app. I explicitly requested an account cancellation and a full refund within 24 hours of my transaction, but they are refusing to return my money. Customer support just gives excuses and ignores direct requests. I strongly advise keeping your credit card away from them. ### 1/5 — A lot of bugs *2026-01-23, version 1.10.1* Terrible app. I needed a SIP telephony client and found this app based on a ChatGPT recommendation. The mobile app can’t sign in with a Google account (error: “cannot read property auth of null”), even though that’s the account where I purchased the phone number. I contacted support about this issue, but they suggested using the web version instead, which was completely useless for me. ### 1/5 — Not transparent with what is needed *2026-01-12, version 1.9.10* No information is given on ALL the ways you have to verify ID, address, needing utility bills(who travels with those), a working phone number for a text verification(but most probably dont have this exploring this app as an option). No refund was given to me despite not using the services. All of this was requested after payment. ### 1/5 — Doesn’t work with WA B *2026-01-08, version 1.9.10* Phone number doesn’t work as an SMS based eSIM with WhatsApp Business. ### 1/5 — Can’t login *2025-12-09, version 1.9.10* App sounded good until I wanted to create an account and I got an error message: Cannot read property 'LocationService' of null ### 1/5 — SCAM *2025-11-08, version 1.9.8* Service doesn’t even work. They’ll respond to your emails when you’re setting up but the moment you ask for a refund because the service isn’t working they won’t reply. Use ZOOM instead of this scam app. ### 1/5 — Piece of junk *2025-11-02, version 1.9.8* It doesn’t work. The website and the app are buggy. I just get error when trying to get a phone number. ### 1/5 — Not work *2025-10-30, version 1.9.8* App not working in Suramérica ## Most praised reviews (10 highest-rated) ### 5/5 — Italian phone *2026-07-03, version 1.10.2* Great app, I recommend. Great support and team. Very serious company. Really I recommend ### 5/5 — Seamless and smooth *2026-07-02, version 1.10.2* I’ve been using this for about 1 year. Everything works great. People call in to my number and I receive calls from around the world without issue. ### 5/5 — Fantastic application *2026-06-24, version 1.10.2* I’ve had a great experience with Sonetel. The platform is easy to use, offers affordable international phone numbers, and the call quality has been consistently reliable. The customer support team is knowledgeable, friendly, and quick to resolve any issues. It’s an excellent solution for anyone running a global business or working remotely. Highly recommended! ### 5/5 — Worldwide Local Numbers *2026-06-19, version 1.10.2* Needed local numbers in numerous countries for our business. Sonetel had the most complete list I could find. Getting approval locally was easier than I thought it would be. Great service highly recommended. ### 5/5 — Value for money, great customer support *2026-06-17, version 1.10.2* Value for money, great customer support, especially Sajita who helped me through the whole onboarding process ### 5/5 — Cool App *2026-06-12, version 1.10.2* Just started using Sonetel 2.0 app but my first impression is positive. The setup was quick and simple and everything worked as expected, so far so good. It’s too early for a full review but the onboarding experience has been smooth and promising. ### 5/5 — Good service *2026-06-11, version 1.10.2* I Really Recommend it ### 5/5 — Best App for Global Businesses!!! *2026-06-02, version 1.10.2* The customer service is lightning-fast (shoutout to the team for resolving my minor verification hiccup in record time 😉), and the app is SO EASY to use—even my non-tech-savvy partners love it! 10/10 for security, speed, and support ### 5/5 — Great Service *2026-05-26, version 1.10.2* I’ve been using the Sonetel service for several years now and I have to say that it just works. It does what it says it will do. Simple to use. ### 5/5 — Easy to use *2026-05-26, version 1.10.2* Good app, trustable company and friendly customer service. 5⭐️ --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-11.*