# SONIC Drive-In - Order Online — user reviews > 2,094 indexed App Store user reviews of SONIC Drive by Sonic, rated 4.90/5 from 2,630,071 ratings. - Source: https://appshunter.io/ios/app/sonic-drive-in-order-online/id867827909/reviews - App overview in markdown: https://appshunter.io/ios/app/sonic-drive-in-order-online/id867827909.md - Rating breakdown: 5★ 2,369,800 · 4★ 193,778 · 3★ 38,703 · 2★ 7,408 · 1★ 20,382 ## What do users think of SONIC Drive? Overall sentiment: negative **Pros** - 🚀 Fast service - 💡 Convenient ordering ahead - 👍 Rewards and discounts **Cons** - 🐛 App issues and bugs - 🔍 Limited customization options - 💳 Payment problems - ⏱️ Long wait times - 🤔 Unclear communication with stores **Commonly reported bugs** - App crashing and freezing - Location detection issues - Payment processing failures - Order status not updating properly **Most requested features** - Combine gift cards - Order ahead for drive-thru - Show item prices before checkout - Tip option in app - Loyalty rewards program ## Newest reviews (11 of 2,094) ### 3/5 — Great app, but if something goes wrong… *2026-08-17, version 8.12.8* If something goes wrong, like the app decides to send your order to a Sonic a hundred miles away, there is no easy fix. You’ll have to call the corporate help line and wait on hold to get anything done. I work all over and the app likes to default to somewhere I’ve been, not where I am. No, I’m not trying to order food for a Sonic a hundred miles away. ### 3/5 — Another update, a new issue *2026-08-15, version 8.12.8* There are actually several things that are finally really good in the app (location finder) but it’s actually pretty funny how every time one thing gets fixed something else breaks. When trying to apply the half off drink deal, and you are trying to choose your drink, you now literally have to scroll through every single drink Sonic offers to find the one you want. And there is no rhyme or reason to how it is sorted. It’s not by size, it’s not by size of drink, it’s almost like someone said make it the most random sore order you can think of. there have been several times that I’ve just skipped the deal because I was scrolling for so long looking for my drink. ### 4/5 — Hard to order drinks *2026-08-15, version 8.12.8* I dislike the current app experience. My daughter really likes the lemonade slush but I can’t order it on the app even though my local sonic makes it. I also dislike that I have to scroll through the entire drink menu to choose the drink I want when redeeming the 1/2 price drink/slush reward. The app makes drink ordering far less customizable than ordering in person ### 3/5 — Fix the Rewards *2026-08-14, version 8.12.8* When redeeming a reward the item should be added to the bag. Who tf opens the app to redeem a reward and not add it to their meal >:( ### 1/5 — Worst app for ordering food ever *2026-08-14, version 8.12.8* One of the worst apps ever created for ordering food. You can’t stack gift cards it doesn’t properly explain what you need to do to fully redeem points and it deleted 90% of my points due to an in app error. If I could give zero stars I would as this app is just absolutely garbage. 0 stars ### 1/5 — Horrible Customer Service *2026-08-14, version 8.12.8* I ordered using the Sonic app as I normally do, I have ordered corn dough and explored honey mustard but today they gave me a corn dough that was burnt and when I asked for honey mustard was told that because I use the app I wasn’t charged and I could not have it. But in depends and the Wichman had a horrible disposition. ### 1/5 — 25 minute wait for 2 drinks *2026-08-13, version 8.12.8* Left without my drinks. Went to another sonic. ### 3/5 — Lacks a lot compared to McDonald’s *2026-08-13, version 8.12.8* I have several complaints. First, no pricing until you get ready to pay for your order. Second, if you are preordering your food before the restaurant opens at 6 am, it will not let you order. Third, there’s not a lot you can change on the menu; if you order a chicken strip dinner, you can’t substitute fries for the tater tots, just to give an example. The “deals” offered at only offered once a month, not daily like your competitors. A positive for the app is that you get happy hour prices on drinks all day through the app, although the drinks need to be in order, not randomly generated. ### 4/5 — Changes *2026-08-12, version 8.12.8* I really miss the 1/2 price drinks in the afternoons. ### 2/5 — Slow service *2026-08-12, version 8.12.8* I was 5 minutes late for my order pick up and now have been waiting for 20 minutes. I tried calling the store 4 times no answer. Then tried going in doors are locked. Did just get my food and the employee said stalls are closed until 4 pm the app does not say that. And he said the phone do not work because someone ripped them out of the wall. ### 3/5 — RIP cherry limeade slush *2026-08-12, version 8.12.8* I do not understand why I can order a cherry limeade slush at every store I’ve been to but it’s been taken off the app menu. Would love to be able to use/earn rewards on it, but instead I just don’t want to go to Sonic if I can’t conveniently pre order it ## Most critical reviews (10 lowest-rated) ### 1/5 — Worst App *2026-08-16, version 8.12.8* This app never works and it sucks because I never can get my discount on drinks. This app used to be good but what is an app if you cannot pay on there. I am about to stop going to Sonic because of this. ### 1/5 — Bad service *2026-08-16, version 8.12.8* I had over 2000 points and could never use them overtime I would try to use them it would tell me I had to purchase something so I never got to use them and now there gone so I deleted the app and as far as I’m concerned I’ll never eat from sonic again ### 1/5 — Impossible to get refund *2026-08-16, version 8.12.8* Ice cream machine seems to always be broken. It doesn’t notify you anywhere that the store you are ordering at doesn’t have ice cream. Then It’s impossible to get any refund of any sort neither in the app or in person. I got jipped 2 times on my birthday ordering on the app. Thinking that the only other sonic in town probably has ice cream and then…. no. Of course not. I lost 40$ on ice cream I never got on my birthday. ### 1/5 — Unable to use *2026-08-15, version 8.12.8* This app worked 8 times and now will not process an order. We have deleted payment methods and put them back in as well as deleted the app and redownloaded it. Have reached out to customer support 2x with no response. ### 1/5 — Horrible app *2026-08-15, version 8.12.8* Absolutely horrible app I don’t even know why they would approve an app like this this is completely unacceptable and horrible for a company to make an app that barely works .. ### 1/5 — Error2424 *2026-08-15, version 8.12.8* I keep receiving an error when trying to make a mobile order which I've successfully done weekly for a while now. Now Apple Pay or any of my linked cards won't work. ### 1/5 — App rarely works *2026-08-15, version 8.12.8* This app gets on my last nerve. It rarely works EVER ### 1/5 — App issues *2026-08-14, version 8.12.8* The app is always having technical difficulties ### 1/5 — Broken app *2026-08-14, version 8.12.8* The app doesn’t work over half the time. Don’t waste your time with it ### 1/5 — App won’t work *2026-08-14, version 8.12.8* Error code APP4241 for the past couple weeks, literally cannot use the app to place orders. I don’t want to spend $15 for this food man that’s just a scam. ## Most praised reviews (10 highest-rated) ### 5/5 — First time online order *2026-08-14, version 8.12.8* Very impressed on how easy it was ### 5/5 — Endless Flavors *2026-08-14, version 8.12.8* I dont think that in a full year of ordering everyday that there would not be a new flavor combo to come up with on slushes!!! ### 5/5 — Great food *2026-08-14, version 8.12.8* Fast service ### 5/5 — Works good *2026-08-13, version 8.12.8* They really improved it a lot in recent months. Picking your sonic use to be much harder. They still need to work on how to more easily select your rewards however. ### 5/5 — I love food *2026-08-13, version 8.12.8* The best restaurant ever ### 5/5 — Sonic *2026-08-12, version 8.12.8* I am absolutely loving the fact that you can order your food online and then pull into a stall and it’s ready to go with no weight absolutely excellent ### 5/5 — Really great! *2026-08-12, version 8.12.8* A perfect app, flawless, easy, simple, but packed with features and rewards! ### 5/5 — Shout Out *2026-08-12, version 8.12.8* The Sonic is Krum is the store of the universe. The people, the management is fire. They really know how to treat their customers. Their food is so much better. It’s always fresh, and its tastes like they made it. Keep it up Guys. You’re Always #1 in my Book. 💙 ### 5/5 — AMAZING!! *2026-08-12, version 8.12.8* They’re customer service is Always GREAT!! Service is always super fast(whether it’s drive thru, mobile order or order there it don’t matter) always fast and gets the orders RIGHT! Luv the huge drink selections! Def a 10/10 imo! And recommend!! ### 5/5 — Adds *2026-08-12, version 8.12.8* I don’t like the pop ups that come after I pay. You guys need to remove that it’s offensive. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-03.*