# Sony \| Hearing Control

> App for Sony self-fitting hearing aids: setup, control, and audio streaming. (iPhone/iPad app by Sony Corporation.)

- Source: https://appshunter.io/ios/app/sony-hearing-control/id1633950748 (this page in markdown: same URL + `.md`)
- Developer: [Sony Corporation](https://appshunter.io/developer/1315534741)
- Category: Medical
- Price: Free
- Rating: 2.50/5 from 439 App Store ratings · 179 written reviews indexed
- Age rating: 12+
- Requires: iOS 17.0 · 109 MB
- Languages: American English
- Released: 2022-10-23
- Data updated: 2026-08-31
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/sony-hearing-control/id1633950748/reviews.md

## What is Sony | Hearing Control?

This app* is for Sony's CRE-C10, CRE-E10, and CRE-C20 self-fitting hearing aids. 
Easy and quick initial setup and remote control with kind instructions. 

Main Features
 - Personalized to your hearing: The hearing aid can easily be customized to your hearing through the self-fitting test on the Sony | Hearing control app, so you don’t miss out on a thing.
 - Easily controlled with your smartphone: Easy to set up yourself, control volume, sharpness (tone), and directional focus** with the app. The device communicates to your smartphone by acoustic link and Bluetooth***.
 - Bluetooth connectivity for audio streaming

* Sony | Hearing control app – Use app on smartphone to personalize settings. Network services, content, and operating system and software subject to terms and conditions and may be changed, interrupted or discontinued at any time and may require registration.
** Directional focus is available on CRE-E10
*** Bluetooth is available on CRE-E10

Note:
 - Some features may not be supported by certain devices.
 - Please visit https://www.sony.co.jp/en/hearing-control-info for details.

## Key features

- Personalized hearing customization
- Remote control of volume and sound
- Directionality adjustment
- Easy initial setup
- Audio streaming via Bluetooth

## What do users think of Sony | Hearing Control?

Overall sentiment: negative

**Pros**

- 👍 Good sound quality
- 🚀 Easy setup
- 💡 Affordable price point

**Cons**

- 🐛 Frequent app crashes
- 🔒 Poor app security and account management
- 🔋 Battery life issues
- 👎 Unreliable Bluetooth connectivity
- 👎 Lack of customization options

**Commonly reported bugs**

- App frequently logs users out
- App resets hearing aid settings after each use
- Hearing aid status not accurately reported

**Most requested features**

- Separate left/right volume control
- Ability to save custom settings
- Improved app UI and responsiveness
- Tinnitus masking feature

## Recent user reviews (10 of 179)

All indexed reviews: https://appshunter.io/ios/app/sony-hearing-control/id1633950748/reviews.md

### 5/5 — I wish I could give the new app zero stars

*2026-08-29, version 3.3*

They changed the app and it is now horrendous! I have the C-10s and I cannot find the speaker adjustment anywhere even though the video guide says it should be there. The only thing I can do on the app now is adjust the volume

### 1/5 — Don’t make me log in every time!

*2026-08-29, version 3.3*

I have mild hearing loss, so I only use this every so often. Each time I go out to eat with friends, it makes me log in and fiddle with the phone for 5 or 10 minutes before I can engage in conversation. The app has gotten much worse. I shouldn’t have to log in to adjust my hearing aids. 

And now they’ve deleted the directionality function that used to let you aim the amplification toward the front! That was the best feature. I regret buying these hearing aids.

### 2/5 — Terrible app

*2026-08-29, version 3.3*

Was hopeful that the tab based improvement would help make adjustments easier, but the update now says I have a version of hearing aids that I do not own and crashes when I’m trying to make adjustments

### 1/5 — Update crashes

*2026-08-28, version 3.3*

The latest update crashes and is utterly useless. Why the change?

### 1/5 — Aug 2026 update disaster

*2026-08-27, version 3.3*

The app with controls for CRE20 updated with no warning. It’s terrible - and faulty. It seems to have lost prior settings. Worse, it now says I have CRE10 (I don’t) with no way to correct. 
A prior problem is now worse. The app signs out (probably a timing out) and when it does I cannot use the app to adjust settings without logging in to account. Often? Only if I go through full-blown settings up (impossible without case). Going to an environment where I need to tweak reception (lower volume around noisy equipment of higher volume in classroom, etc), it has too often been signed out of account at inconvenient times. 
This newest update is a disaster.

### 2/5 — Almost good

*2026-08-24, version 3.1*

I should not need the internet to use these; since they don’t connect to the phone for music or calls, they should be independent of net use. I also don’t like that the data has to be continually refed into the system. Friends sign onto games and it remembers multiple things; why can’t this app? Bring back world beater Sony; this new one must fight to get the crown back!

### 1/5 — App loses settings constantly requiring old people to log back in who don’t remember password

*2026-08-17, version 3.1*

Seniors have to log back in to constantly re calibrate this app which always loses their settings

### 1/5 — Love the hearing aids hate the app

*2026-08-14, version 3.1*

The Hearing aids are the best thing I ever purchased. I continue to have an issue over and over again when I go into the app to make adjustments, all my setting are gone and I need to setup my hearing aids again. It will save them for awhile and poof, gone again.

### 5/5 — Needed Sonys help

*2026-08-06, version 3.1*

After taking to customer service, I was finally able to get my aids working. I’d tried several times before to get them working but was unable to get them to work. They told me to use a separate phone from the one the app is on. Never did that before, hopefully this will work! I’d lost the hearing aids because they didn’t work. I’ve asked for a new trail since this is the first time they’ve working. Hopefully they will and I won’t need it because they will continue to work satisfactory. So far so good. Nice quality sound.

### 1/5 — Another 15 minutes wasted logging in

*2026-08-06, version 3.1*

The app automatically logs you out every month or so, and unless you are an experienced hacker, you will not be able to log back in, even on an iPhone that usually recognizes your face, and automatically logs you in. This app should not be publishable on the iPhone App Store, so some of the responsibility lies with Apple. I propose a class action lawsuit!

## Frequently asked questions about Sony | Hearing Control

### What does the Sony | Hearing Control app do?

This app allows you to set up, customize, and control compatible Sony self-fitting hearing aids. You can personalize the hearing aid to your specific hearing needs through a self-fitting test, adjust volume, sound balance, and directionality, and stream audio directly to your smartphone.

### What Sony hearing aids are compatible with this app?

The app is designed for Sony's CRE-C10, CRE-E10, and CRE-C20 self-fitting hearing aids. Compatibility may vary depending on your specific condition, so it's recommended to check the product packaging or safety information.

### How do I control my hearing aids with the app?

You can easily control your hearing aids using the app on your smartphone. The app allows you to adjust volume, sound balance (tone), and directionality. The device communicates with your smartphone via acoustic link and Bluetooth.

### Can I stream audio with this app?

Yes, the app supports Bluetooth connectivity for audio streaming. This feature is available for iPhones running iOS 15 or higher when paired with the CRE-E10 hearing aid.

### Is this app free to use?

Yes, the Sony | Hearing Control app is available for free. There are no in-app purchases or advertisements mentioned in the provided description.

## Version history (last 5 releases)

### 3.3 — 2026-08-26

- Updated the app design with tab-based navigation
- Improved usability about Fine tuning, Initial setup and Phone setting

### 3.1 — 2024-08-28

- Compatible with CRE-C20
- Usability improvement

### 1.3 — 2023-07-14

- Usability improvement
- Battery notification feature added
- Link to Sony OTC Hearing Aids community site added
    (https://us.community.sony.com/s/topic/0TO4O000000gUU7WAM/otc-hearing-aids?language=en_US)

### 1.1 — 2022-12-12

* Bug fix
  - Link error during sign-in/sign-up has been addressed
  - Fixed a bug for CRE-E10
  - Improved explanation during pairing

### 1.0 — 2022-10-24

No release notes.

## Apps similar to Sony | Hearing Control

| App | Rating | Price | Category |
| --- | --- | --- | --- |
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| [Jabra Enhance Select](https://appshunter.io/ios/app/jabra-enhance-select/id1502033340) | 4.7 (6,971) | Free | Medical |

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All apps by Sony Corporation: https://appshunter.io/developer/1315534741

## Related topics

[sony cre-e10](https://appshunter.io/ios/topics/sony-cre-e10) · [sony headphones connect](https://appshunter.io/ios/topics/sony-headphones-connect) · [trulink hearing control](https://appshunter.io/ios/topics/trulink-hearing-control)

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-31.*