# Sony LIV — user reviews > 521 indexed App Store user reviews of Sony LIV by SONY PICTURES NETWORKS INDIA PVT LTD, rated 4.20/5 from 759 ratings. - Source: https://appshunter.io/ios/app/sony-liv/id587794258/reviews - App overview in markdown: https://appshunter.io/ios/app/sony-liv/id587794258.md - Rating breakdown: 5★ 574 · 4★ 35 · 3★ 14 · 2★ 11 · 1★ 125 ## What do users think of Sony LIV? Overall sentiment: negative **Pros** - 👍 Good channel - 👍 Excellent app - 👍 Awesome content - 👍 Great for watching sports - 👍 Nice print **Cons** - 🐛 Misinformation about content - 🐛 Poor streaming quality - 🐛 Frequent crashes and login issues - 🐛 Lack of casting/TV support - 🐛 Subscription issues - 🐛 Outdated and delayed content - 🐛 Terrible user experience - 🐛 Supports terrorism and anti-India content **Commonly reported bugs** - Automatic volume increase issue - Incomplete episode uploads - Inability to unsubscribe - Login and account management problems **Most requested features** - Eligibility criteria for KBC hot seat - Playback speed controls - 4K video support - Improved casting and TV integration - User profiles ## Newest reviews (13 of 521) ### 2/5 — Good but… *2026-08-30* No option to add a second profile..just subscribed on an annual subscription and was informed from looking online no issues with adding second or multiple profile for family member in my household. But can’t see any option to add a second profile? **Developer response:** Hello! We regret the inconvenience, please contact us via WhatsApp on 8591975331, along with registered email ID/phone number, device details and the issue you are facing so that we can assist you at the earliest. ### 3/5 — Buggy app *2026-05-23, version 8.9.0* Terms & Conditions Checkbox on login page is not working. Unable to select it on iPad ### 1/5 — Love Sony LIV but absolutely horrible app *2026-05-09, version 8.8.0* Sony LIV content is great but the app team needs to be fired today! What a horrible experience… the buttons don’t register the checkboxes don’t work… ### 1/5 — Worse App and customer service *2026-05-07* Recently, I tried to log in using my mobile number, but I was unable to proceed because the Terms and Conditions checkbox is not functioning properly. As a result, I cannot click “Next” to complete the login process. I contacted customer service regarding this issue, but I have only been receiving automated responses without any actual solution or assistance. I would appreciate it if they could look into this matter and resolve it as soon as possible. **Developer response:** Hello! We regret the inconvenience, please contact us via WhatsApp on 8591975331, along with registered email ID/phone number, device details and the issue you are facing so that we can assist you at the earliest. ### 1/5 — Log in problem *2026-05-03, version 8.8.0* I try to log in with my email which I used for my Apple ID but it not restore my account which is connect with Apple ID also not give me the option to log in with Apple ID id I log out any log in again ### 3/5 — Sign in *2026-04-22* I wanted to sign in but could not. But after efforts, it was completed. **Developer response:** Hello, we regret the inconvenience caused. Please write back to us on WhatsApp at +91-8591975331 along with your registered email ID/phone number, device details with error screenshot and we will get back to you at the earliest. ### 3/5 — Casting - Subtitle Issues *2026-04-21* Love this app and all its content but I’m completely over having to reset the casting to tv on each episode I’m watching because tv subtitles are played from the first episode that was cast. The subtitles do not match the episodes when casting. Please fix this. **Developer response:** Hello, we regret the inconvenience caused. Please write back to us on WhatsApp at +91-8591975331 along with your registered email ID/phone number, device details with the content name, and we will get back to you at the earliest. ### 1/5 — Just stealing money *2026-04-08, version 8.7.3* The subscription is not monthly, you have to pay for whole year then, after buying the whole year subscription then I can’t login to my account, it’s just westing time and money. ### 1/5 — Not working even though having subscriptions *2026-04-02, version 8.7.3* Help— even though I have subscriptions, I cannot use the app iPhone 17 pro max. ### 1/5 — Adds *2026-03-14, version 8.6.11* Just too many ads which occur frequently and his four ads at a time in one add segment, which is absolutely irritating ### 2/5 — Advertisement Junkyard *2026-03-11* The experience on this app has always been average at best, but lately it has gone from bad to worse. The number of advertisements has increased to an unreasonable level. For instance, a 15-minute football match highlights video now contains three ad breaks, and each break shows 6–8 advertisements. That means viewers are forced to sit through an excessive number of ads just to watch a short highlights clip. The constant interruptions completely break the flow of the video and make it difficult to stay engaged. What makes this even more frustrating is that subscription prices have been steadily increasing, yet the ad experience keeps getting worse. Normally, when users pay more, they expect a better and smoother experience — not more interruptions. The frequent ad breaks cause viewers to lose the rhythm and context of the highlights, turning what should be an exciting recap of the match into a tedious viewing experience. Advertisements are understandable on a platform, but the current volume and frequency feel excessive and poorly thought out from a user experience perspective. If this trend continues, many users may start looking for alternative platforms. The platform seriously needs to reconsider this approach and focus on improving the user experience rather than overwhelming viewers with ads. **Developer response:** Hello! All our subscription packs have the same ad policy. Premium members won't see ads except for Sports, LIV Exclusives, Reality Shows & Interactivity. Sony LIV may display ads within content or on Sony LIV in general & policies are subject to change; https://www.sonyliv.com/terms-of-use. ### 1/5 — Honest Review *2026-03-01* Sony LIV is the worst OTT app out there, because this app has literally more ads than any other OTT app, my mind is baffled to see how many ads they show, and it’s not just on ad it’s three ads at the same time after every five minutes of watching, that’s literally so cheap of you Sony LIV team, plus the viewing experience is so bad that video quality suddenly drops from 1080p to 360p without any issues, i have a yearly subscription mainly for UFC fights, during MMA fights nobody wants the quality of the stream to decrease for no reason, but when it comes to pushing ads they don’t hesitate, if you guys only care about the money and not the quality of your product, you might as well start betting platforms or casinos cause house always wins, here we purchase something from you and we expect quality which isn’t the case in reality, If team Sony LIV have any shred of integrity kindly stop pushing so many ads and work on the quality of your product!!! and this is not just me saying it, 10’s of thousands of people have the same opinion and yet still no improvement, check on internet what people have to say about this app, Again work on the problems and start by showing less ads and work on the consistent quality of stream!!! **Developer response:** Hello! All our subscription packs have the same ad policy. Premium members won't see ads except for Sports, LIV Exclusives, Reality Shows & Interactivity. Sony LIV may display ads within content or on Sony LIV in general & policies are subject to change; https://www.sonyliv.com/terms-of-use. ### 1/5 — Won’t even let me sign in and customer service is terrible *2026-02-28* The app keeps giving me an error when I try to log in and when I have contacted them on whatsapp in the past, they’ve been zero help. I think I’ll just stick with youtube **Developer response:** Hello! We regret the inconvenience, please contact us via WhatsApp on 8591975331, along with registered email ID/phone number, device details and the issue you are facing so that we can assist you at the earliest. ## Most critical reviews (10 lowest-rated) ### 1/5 — Not able to watch live sports *2026-08-16, version 9.1.3* I’m currently running a premium subscription of Sony liv and everything is running but live cricket and live football is not working even if I have subscription to that. ### 1/5 — You are selling Us the movies, so why are you controlling how we ate watching it? *2026-08-15* As a paying subscriber, I expect to have control over what I watch. One major issue is that the app automatically starts another movie immediately after the content ends, without giving enough opportunity to watch the complete end credits. I may skip the intro at the beginning because I don't yet know whether I will enjoy the movie. But if I end up loving it, I should have the right to watch the end credits and know who worked behind the movie-music, cinematography, editing, action, VFX, and other technical departments. The end credits are part of the movie, and the artists and technicians deserve to have their work properly acknowledged. Automatically pushing another movie feels like the platform is prioritizing engagement over the viewer's choice. Please provide a clear "Watch Credits" option before automatically starting another movie. Paying subscribers should have the choice to watch the complete content they paid for. **Developer response:** Hello! We appreciate your valuable feedback, and we will certainly pass it on to the appropriate team. Thank you for taking the time to share your thoughts with us! ### 1/5 — Pathetic app *2026-07-29* Have had a subscription through apple and now the sign in with apple feature is not appearing while the subscription is still active! Update: The “so-called” helpline number they are sharing is even worse than the app itself!!! Its a stupid interactive menu designed to ensure you never get your issue resolved! Dont fall for this! DO NOT TAKE THIS SCAM SUBSCRIPTION! **Developer response:** Hello! We request you to share your registered email ID/phone number via WhatsApp – 8591975331 for better assistance. ### 1/5 — Pathetic app *2026-07-28, version 9.0.1* Have had a subscription through apple and now the sign in with apple feature is not appearing while the subscription is still active! ### 1/5 — No value for subscription *2026-07-06, version 8.9.5* Subscribe for cricket. No live telecast. No response from customer care. ### 1/5 — Poor experience in casting to chromecast *2026-06-29, version 8.9.4* Someone in dev team really need to test casting from app to Chromecast. Can’t believe it is so inconsistent in this day and age. ### 1/5 — Can’t cancel subscription *2026-06-26, version 8.9.4* Absolutely trash app, cannot proceed to cancel subcontracts as I can’t even login to my account. All it says is error . I better get a chance to cancel before my next plan ### 1/5 — Unable to sign-in *2026-06-24, version 8.9.4* Can’t login using phone number on iPad Air… The mandatory field to accept Terms and Condition does not work ### 1/5 — Worst app ever *2026-06-11, version 8.9.3* No option to contact customer service. Payments gets charged but shows subscription as inactive. ### 1/5 — No help cannot access subscriptions *2026-06-09, version 8.9.3* I have an existing subscription which o cannot access.Very frustrated with the AI answering the customer help on whatsapp and asking same question to and from.We even paid for new subscription for still no access and no help. ## Most praised reviews (10 highest-rated) ### 5/5 — Live cricket *2026-08-25, version 9.1.4* Excellent ### 5/5 — Phone Heating up and Battery Drain *2026-06-27* Dear Developers I am using SonyLIV app now from past few years and phone is IPhone 12 Pro Max updated to latest OS. I don’t have Phone heating up and battery drain issue while using other streaming app or even other app. Only when I use this SonyLIV app in around 90 minutes battery will reduce from 100% to around 25 to 30%. It’s connected to Home WiFi and not mobile data. While using other Streaming app or other app battery from 100 to 25 or 30 % reduction will take place only after 8 to 9 hours of usage and NO Heating issues. Please can you look into this issue. **Developer response:** Hello! We regret the inconvenience, please contact us via WhatsApp on 8591975331, along with registered email ID/phone number, device details and the issue you are facing so that we can assist you at the earliest. ### 5/5 — Good *2026-06-21* Well **Developer response:** Hello! Thank you for acknowledging our efforts. We are glad you liked it. Keep binging! You can also chat with us at 8591975331 ### 5/5 — Serials *2026-04-10* Very good **Developer response:** Hello Sagar! Thank you for acknowledging our efforts. We are glad you liked it. Keep binging! You can also chat with us at 8591975331. ### 5/5 — Freedom at midnight *2026-03-21* It’s an excellent attempt. Equal importance has been given to the selected leaders and their portfolio's. The selection of story line and screenplay both are very good. And I think it is the need of the day to open the eyes of people who wants to propagate pseudo messages and fake informant among social media. **Developer response:** Hello! Thank you for acknowledging our efforts. We are glad you liked it. Keep Binging. ### 5/5 — Great app *2026-02-28, version 8.6.9* Love to watch movies on Sony Liv ### 5/5 — Good *2026-02-21, version 8.6.9* Yah nice series and movies ### 5/5 — Sports *2026-02-17, version 8.6.8* 5stars ### 5/5 — Hersh *2026-02-14, version 8.6.7* Good channel ### 5/5 — DJ *2026-02-08, version 8.6.3* Dm Nj on B --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-13.*