# Soocas — user reviews > 40 indexed App Store user reviews of Soocas by Shenzhen Soocas Technology Co., Ltd, rated 1.20/5 from 31 ratings. - Source: https://appshunter.io/ios/app/soocas/id1187777725/reviews - App overview in markdown: https://appshunter.io/ios/app/soocas/id1187777725.md - Rating breakdown: 5★ 0 · 4★ 1 · 3★ 0 · 2★ 2 · 1★ 28 ## Newest reviews (13 of 40) ### 1/5 — No data synchronised *2019-05-26, version 1.1.4* I can change settings via Bluetooth, but after 1 month of use the cleaning data has managed to synchronise only 1 time. It simply doesn’t start. ### 1/5 — Data never syncs *2019-03-29* Works for setting up, and then the data never syncs after that so this app doesn’t really add any value. ### 1/5 — Time to update the app!!! *2019-03-25, version 1.1.4* It does register in my case but when bundling happen it just stuck and I can customize the brush as it have to be.Please read the feedbacks and fix it. ### 1/5 — Sign up function not working *2019-01-28, version 1.1.3* Well nothing to say here... I can’t sign up to the app. It says “Operation Failed” for both cellphone and email. ### 1/5 — cannot sign up *2019-01-26, version 1.1.3* cannot sign up via phone or email. nothing sent to email or phone. useless app ### 1/5 — A let down *2019-01-02* No Australia option in country list and fails when trying to send verification email to signup. ### 1/5 — Not usable *2018-11-29, version 1.1.2* Unable even to register an account. Every time it says that there is an error with sending of confirmation code. ### 1/5 — not working *2018-11-27, version 1.1.2* so long time... ### 1/5 — Needed update *2018-11-27, version 1.1.2* Bad application. I can not log in with my account on iPhone X. When will you update this app? Everything works well on Android. ### 1/5 — Doesnt work *2018-11-24* It did work with my old brush but now fails to sync, network issues etc. Have just bought new for my wife, but we cannot even go through sign up stage. “Operation failed” massage keeps appearing. Very disappointed and there no customer support either. ### 1/5 — Constant network issues *2018-11-22, version 1.1.2* Can’t sync toothbrush, can’t update it’s firmware, track the cleaning quality etc. I see that Chinese version of the app is constantly updated, it may be that international version of the app should be updated too ### 1/5 — Useless after upgrade *2018-11-11* There is no Australia in the list anymore. When I logged in, it said Account is not existing but when I registered for a new account, it said Account existed. Useless app ### 1/5 — Terrible *2018-08-06, version 1.1.2* The App is terrible. It doesn’t connect and they never update. ## Most critical reviews (10 lowest-rated) ### 1/5 — Why they list this app? *2023-01-10, version 1.1.6* Totally useless as you cannot even create account in this app. Wonder why they bother to upload this app at the beginning? ### 1/5 — Does not connected! *2022-07-23, version 1.1.6* toothbrush x5 won't connect to app on iphone 12. very disappointed with purchase! ### 1/5 — Ужас *2021-08-17* Я с таким не сталкивался года с 2010, когда вводишь данные, а код подтверждения не приходит и после 3его раза говорит - попробуйте через 2 часа, якобы попыток слишком много, даже зарегестрироваться не получается ### 1/5 — Won’t Send Signup Code *2021-08-05, version 1.1.6* I don’t think there is support for this app anymore. It does not deliver an email verification code. Checked spam folder too. Tried twice. ### 1/5 — What’s the point of this app? *2021-07-12* It doesn’t bring any value. The data doesn’t come through, so what’s then? To see the battery level? Complete garbage. ### 1/5 — No connection *2020-10-08* 👎 It doesn’t connect to the toothbrush ((( ### 1/5 — Experience X5 *2020-10-02, version 1.1.5* I can’t register a new toothbrush X5. After delete and install the app I can’t enter in the app, however I have actual an account. ### 1/5 — The application is very bad *2020-01-31, version 1.1.5* I am trying to register a new account that is refusing, I have registered a new account MI from the laptop. So, login from the application refused again, I hope to fix the problem soon Thank you ### 1/5 — Fantastic toothbrush, abysmal app *2020-01-22* Bluetooth sync is broken, unable to change any settings and no contact information to let the app developer / Soocas know this. It’s a real shame as the toothbrush itself is great. Please can you fix these issues. ### 1/5 — Still no Australia *2019-06-30* Add Australia to the country list ## Most praised reviews (10 highest-rated) ### 5/5 — Bugs fixed *2018-12-12* Can log into app again. Works well. Thankyou ### 4/5 — Useful app but room for improvement. *2019-08-05* Most features seem to work, however the brushing time is 1.7minutes. I tried changing it to 2.5minutes but that hasn’t changed anything. Tried adding the teeth whitening feature but again that hasn’t extended the brush run time. I’m sure this could easily be fixed with an update considering the last one was 6 months ago. The Chinese version seem to have more features. ### 4/5 — Need some improvement *2017-11-21, version 1.1.1* Work perfectly in Iran without any problem Just please update the interface ### 4/5 — Working again now *2017-10-11* EDIT: Take back my statement about developer support, the developers promptly fixed the network issue. One thing that I can see wrong is the times I use the toothbrush in the history tab, they seem to be set using a different time zone, it would be good to have an option to change the time zone in the app, which would also update previous historic entries times accordingly too. Original Review --- Can't use the toothbrush properly because the app always says network issue, reboot the device or something. This means you cannot change the customisation features of the toothbrush either, such as the time of brushing or the 30 second gum massage after brushing etc. When I first got the toothbrush the app appeared to work well, it has gradually deteriorated, firstly the data stopped working, it just always said no data. Now it's just completely broken and unusable. A shame really because I wouldn't hesitate to recommend the toothbrush but the app and developer support let's the product down. ### 3/5 — I cannot sign up *2018-12-03* The error code after I press sign up is, “sending 4-digit verification code to email” and then “operation failed”. ### 2/5 — App 🤦🏻‍♂️ *2020-01-02* App is terrible ### 2/5 — Great Toothbrush, Bad App *2019-12-27* Love the tooth brush, great quality and functions. But the app needs work. It will not let me save any settings to the toothbrush, comes up with setup error and the other faulty is no real information about my brushing? Would be a perfect combo if the app was as good as the toothbrush. ### 2/5 — Does not show history *2019-12-08* Even though app syncs the last activity, it does not show history at all. Plese update. Toothbrush ir amazing product, but app needs to work as expected. At least. ### 2/5 — Please add more Features *2019-11-25, version 1.1.4* Please update the app and add more features to the English version same as the chines version. ### 2/5 — Tuphr *2017-12-12, version 1.1.1* PLEASE update this app so it’ll be equal to the Chinese version! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*