# Soothe for Providers — user reviews > 56 indexed App Store user reviews of Soothe for Providers by Soothe LLC, rated 3.60/5 from 165 ratings. - Source: https://appshunter.io/ios/app/soothe-for-providers/id989668503/reviews - App overview in markdown: https://appshunter.io/ios/app/soothe-for-providers/id989668503.md - Rating breakdown: 5★ 91 · 4★ 11 · 3★ 8 · 2★ 18 · 1★ 37 ## Newest reviews (15 of 56) ### 2/5 — No appointments! *2025-11-04, version 6.0.2* They never send any appointments to you. Instant confirm doesn’t work. I think I have gotten one appointment in the last 6 months ### 3/5 — They charge three times more than what they pay the therapist. *2025-08-15, version 5.18.1* Therapists put energy, table or chair massages, sheets, creams, gasoline, miles and necessary equipment. ### 2/5 — Verbal warning *2025-04-07, version 5.15.0* Ask me first before you did ### 2/5 — The company does not care about you. *2024-10-31, version 5.13.0* I’ve been with Soothe since 2017 and they do not care if I get injured or if I’m sick. I provided excellent work for them - they moved their call centers to the Philippines. It’s just an app now you’re better off working somewhere else or for yourself. ### 3/5 — Glitchy app *2023-07-17* I had to reset all the settings in my phone for the new upgraded version of the Soothe app to work. Every. Single. Setting. the thing you do right before you completely erase your phone and start over, I had to do that and then the app stated to work for me again after I updated the app. **Developer response:** Hi Avano, we appreciate your feedback and are sorry to hear you we're having issues. Glad you were able to get your app up and running, if you have any issues in the future please do not hesitate to reach out to support at support@soothe.com. ### 2/5 — Glitches *2023-06-24, version 5.3.0* The app has a lot of glitches. I’ve talked to tech and they don’t seem to care. Management does but it’s almost as if the app is getting worse. Now it’s starting to kick me out where I have to log in missing opportunities or it stalls constantly or the same note pops up repeatedly making me miss opportunities because I can’t click on it fast enough and yes I’ve done all of the upgrades, turn my phone off and restarted things, etc. Soothe has made a lot of changes and there’s no support after 5pm if therapist needs them. So you’re on your own. The chat box seems to be disabled and kicks you to an email that doesn’t work half of the time. Which it was never like this before. There are constant changes of rules and no notification. ### 2/5 — Glitchy *2023-05-31* The app is very glitchy. There’s continuous pop ups making it hard to grab shifts because it freezes sometimes with the pop ups. When it comes to event shifts, shifts tend to drop off with out notice, therapist show up to shifts with out notification of it being cancelled and not all shifts show up that you accepted on your end but it will on Soothes end. There are some great qualities to the app but it’s been a battle trying to get the issues fixed unfortunately. **Developer response:** Hi Twinkle, we apologize for these issues you have experienced. We would like the opportunity to assist you further to ensure you do not continue to have these types of issues, please contact us at support@soothe.com with attention to leadership. Thank you. ### 3/5 — New Pro App glitch *2022-08-11, version 4.0.0* The new Pro App is easier to navigate and understand which I highly appreciate but when I receive notifications on my phone and I click on them they don’t take me anywhere. I’m clueless on what the notification was for. A lot of work has gone into the app but it has a huge glitch not making it easy for me. Also there is no option for clients to select hot stones as a service. Please fix these problems for the app to be great. ### 4/5 — New update recently *2022-08-07, version 4.0.0* Whoever did the update forgot to add the contact for the therapist to see who they are doing couples massages with. It’s annoying please fix this so we know who we are working with in case they are late or don’t show up. ### 2/5 — Got much worse *2021-01-01, version 3.0.1* I don’t know about “lots of bugs squashed”, it worked much better pre-3.0x. The app doesn’t make notification sound anymore, does not update “Check Out” status (3 hours after the end of the appointment it still shows active), does not sync past activity stats (one of my appointments from Oct just disappeared from the history like I’ve never done it), there are glitches trying to connect to your partner when doing couples’... just to name a few. Given, the Android version of app is even worse, but that’s not much consolation. :( ### 1/5 — A lot worse *2020-12-11, version 3.0.0* As of right now the much touted upgrade is a huge flop. For the first time in four years, I actually had to contact the client to get clarification on an appointment. It had two names on top but the payout reflected a single massage. The appointments also didn’t show up in my calendar, which could’ve clarified things a little, as it should show either a one or a two appointment blocks. But nothing. Putting your availability on is more cumbersome too, the old system worked beautifully! Stop “fixing” things that work!!!! ### 2/5 — No knowledge of the client you’re dealing with *2019-06-26, version 2.12.10* Clients used to provide first and last name but now they are able to get away with only a first name or a fake name. It should be the name on the credit card they are using. Troublesome clients try using an alias to trick therapists into accepting the offer. Although clients have access to your own personal profile and reviews, soothe thinks it’s better for business to keep Soothe LMT’s completely oblivious to the customer and ratings and reviews about that customer from other massage therapists. What’s the point in rating and reviewing the client if none of the other therapists can see it?! The result is, LMT’s are hesitant to accept offers because they don’t know what they might be getting themselves into such as a situation where the client is extremely needy, doesn’t tip or pay for parking, the environment might be hot and miserable, or maybe the client prefers you to listen to political radio for two hours. These are all things that the LMT should be aware of before accepting an assignment. The App needs to include a more transparent system regarding the ratings and reviews of clients and other massage therapist you might have to work with during a couples massage. The other pitfall is that the contact us option mostly leads to being put on hold forever listening to godawful elevator music instead of being able to get assistance from soothe when you need it. This company had and still had great potential but the problem is the corporate office doesn’t listen to its workers when it comes to upgrading this app ### 4/5 — It’s getting better *2019-06-04, version 2.12.8* The app has improved over the last few years, there are a few bugs that I’ve called in about, and they’re working on them. I would like to see SOAP notes for clients, at least the ones that I write for my returning clients. Sometimes you don’t see them for months and it would be a nice reminder if you could read your notes on a client. ### 1/5 — Cannot Register *2019-06-02, version 2.12.8* Soothe for Therapists only has login option. No option to register. Using iPhone 8, 12.3 update. What’s the problem? ### 3/5 — Better lay out. *2019-04-15* The app is ok. I like that it improved since last I stop for awhile. But now the issue are minor but can be bothersome. Right now I am not seeing the instant confirming booking availability. Only seeing general offers availability. I really like the features of instant booking because you don’t have to bid or respond to an offer. ## Most critical reviews (10 lowest-rated) ### 1/5 — Discrimination!!! *2026-03-22, version 6.1.2* I am a blind LMT and was trying to sign up for this service but the app was not accessible enough with voiceover so I was not able to. I wrote customer service and they told me just to get someone to help me with it. I told them that I don't have anyone to help me with it and it is their job and they did not write me back. Either they fix this or they will be facing a massive lawsuit due to not being compliant with federal regulations! Promise! ### 1/5 — App will not let me log in *2026-03-19, version 6.1.2* It is terrible ### 1/5 — Fake app! *2025-10-29* The app is NOT real! I used to work for this app since 2016… it used to work very well. Then I bought a car from Coggin GMC in Jacksonville where they gave me a credit report that told me that the company ended my employment and yet my app was still doing background checks on me… and taking my massage license credentials and professional licensure information! All of the massages coming in would disappear within 2 minutes… just long enough to get my location information…. When you sign into the account with a computer it states that NOONE picked up the massage! But on the app it would say that another therapist took the massage! Then one day the app disappeared from my phone and when I went to reinstall it would only open in the App Store! Now I have just gone thru a bad divorce to a man who’s girlfriend keeps hitting on my son and his lawyer has done more illegal things then I can count! DCF cases going nowhere… Malpractice (a 6yr old who has been double vaccinated and deprived his medication) 3 of my jobs messed with at the same company! And a massage app! But this is all against HIPPAA and OSHA it puts patients and clients lives in danger when their information and addresses are compromised!!! Our government does nothing to protect anyone of yall who utilize apps like this! Please be advised ### 1/5 — Can’t sign up *2025-09-01, version 5.18.1* There’s no way to make an account on the app, all it says is to sign in ### 1/5 — Worth app *2025-08-06, version 5.18.0* Worth app ever. Clients are sexually sick people. They ask providers for crazy things, that most people don’t talk about. ### 1/5 — Has no button to sign up for a new account on homescreen *2024-09-22, version 5.12.0* I downloaded this app to start working on it, & when you get to the sign in screen, it only has an option to ‘Sign In’ - there is no available link for making a new account, no create ‘account button’. Very poor app design. ### 1/5 — App not working, not receiving notifications *2024-06-02, version 5.10.0* I’m not sure how long this has been going on, weeks maybe a month or 2 but I am not receiving notifications for new appointments, I am only seeing them once I open the app and most of the time they are already taken. Can someone please assist ### 1/5 — Cannot register nor login *2024-02-24, version 5.8.2* Downloaded the app and it only gives me the option to login, not register. . I’ve never registered before. When I enter my email and address I just get a “Server Error wrong email or password”. Help. ### 1/5 — App still not working, unable to see appointments *2023-01-18, version 4.4.0* Update from 1/6 As of 1/18 and it’s been over 2 weeks and STILL I’m unable to see my upcoming appointments and I just get an error message. I already tried to delete the app and re install it as well as restarting my phone and still not working properly. The error says - Sorry No value associated with key Codingkeys(stringValue: "cart", int Value: nil) ("cart"). (data path: appointments:Index Can someone please reach out and let me know when the error will be fixed. **Developer response:** We're very sorry for all of the trouble that you've experienced with the app and would be happy to look into this further. Please send an email to prosupport@soothe.com (Attn Leadership) and we will look into this issue to ensure that it's properly escalated to our engineering team. Thank you. ### 1/5 — Up is down and vice versa *2022-10-13, version 4.2.0* This app has never really worked for me. I am a provider in the Las Vegas area and it always shows that my appointments are 126 miles away when in fact, they are only 4 miles away. Purportedly I receive 5 requests per day and I wonder where they go? I’ve had 4 appts in 6 weeks, my profile says it’s incomplete( I’ve been told to ignore that), and I have no reviews which is not accurate. I’m stumped at this point. ## Most praised reviews (10 highest-rated) ### 5/5 — A company that actually supports! *2025-05-29, version 5.15.1* The app is easy to navigate and any time I’ve had an issue the support team has been quick and helpful. And the way they give back through bonuses, spotlights and real recognition makes you feel appreciated and seen. It’s great to be a part of a platform that truly values the people behind the service! ### 5/5 — Solid company to work for *2025-05-12, version 5.15.1* I find jobs all of the time in my area. Most of them come from repeat customers. Wish tips were mandatory but all of my clients leave a tip even though not always done directly in the app. Overall, it’s been a good experience and they have much better support staff than Zeel. ### 5/5 — Soothe App *2023-04-18, version 5.1.2* Na ### 5/5 — Greatly Improved *2018-09-29, version 2.12.6* The app works smoothly now. ### 5/5 — Awesome app *2016-12-09, version 2.6.1* I love it ### 5/5 — Best update description ever *2016-08-10, version 2.0.0* I just had to say something about that description! ### 5/5 — Update Ok *2016-04-03, version 1.7.4* I think there is still more that needs done but for right now it's good. Thanks Soothe for all that you do for us therapists!!!! ### 5/5 — Crashes *2016-02-03, version 1.5.1* Update - Thanks for fixing the crashing. 1,000 times better now! It crashes every time I try to update my availability, what's the point of adding that feature if it can't save because of crashing?!? ### 4/5 — Good app *2025-09-25, version 5.18.2* It easy to use. the only thing I would like them to change is the availability when it comes to giving clients specific hrs. (Especially being requested from clients)I would like to give them exact time frame when can I take an appointment. Giving broad hrs isn’t helpful especially when you have other appointments from other places. Soothe isn’t the only app I use to get work. So when come to giving clients my availability it be helpful to give them exact hrs. Also what happened to being able to extend appointments on the app. I don’t see the function anymore. I like it when I was able ask the client if they would like to extend the time during the session. Now just have to work with the time the client requested. I’m not busy as I used to be with Soothe. I remember I would get a lot offers and request from the app. I don’t know how they use the areas I like to receive offers but that has change too. I liked when it was city to city we can choose from. Or county by that matter Now it just circling on a map to just your choice of place to work in. ### 4/5 — iOS gets no notifications *2023-04-04, version 5.1.1* Newest update I can’t receive any notifications. Android device will still show and I already tried deleting and reinstalling the app. Please fix thanks! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-30.*