# Soothe: Wellness On Demand — user reviews > 130 indexed App Store user reviews of Soothe by Soothe LLC, rated 4.70/5 from 13,554 ratings. - Source: https://appshunter.io/ios/app/soothe-wellness-on-demand/id811054908/reviews - App overview in markdown: https://appshunter.io/ios/app/soothe-wellness-on-demand/id811054908.md - Rating breakdown: 5★ 11,934 · 4★ 523 · 3★ 230 · 2★ 138 · 1★ 729 ## What do users think of Soothe? Overall sentiment: negative **Pros** - 🚀 On-demand service - 🏠 Convenient in-home massages - 💆‍♀️ Skilled and professional therapists - 🤝 Responsive customer service in some cases **Cons** - 🕰️ Unreliable appointment scheduling and cancellations - 💰 Overpriced services and hidden fees - 🤖 Poor communication and lack of transparency from the company - 🔍 Difficulty rebooking preferred therapists - 🤔 Questionable business practices and lack of accountability **Commonly reported bugs** - Glitches in the app and booking process - Inconsistent or missing appointment history and records **Most requested features** - Option to block or avoid specific therapists - Improved communication and notification system for appointment changes - More flexible and transparent pricing structure ## Newest reviews (14 of 130) ### 3/5 — Glitchy and not intuitive *2026-03-01, version 7.21.1* The app is fine, but the glitches make for a very sour experience. First, a particular therapist may appear to have wide open availability. In reality, they have much more limited spots open and you have to wait minutes or hours to see if your appointment will actually be accepted. Then after your session is complete, often the next day, you get a prompt to leave a review and a tip. Problem is that you’ve already submitted a review and provided a tip. So you have to send yourself a receipt and ensure the tip was actually given. It’s just very confusing and unnecessary. ### 1/5 — Scam avoid at all costs *2025-12-28, version 7.21.1* It’s a scam guys. You pay your monthly membership and providers don’t arrive, support is poor, avoid at all costs. You’ll do better with many other services. Not what it used to be ….trust me I’ve spent over 20k with this app …back when it was decent. ### 1/5 — Therapist cancels last minute *2025-12-23, version 7.21.1* Therapist cancelled last minute after I arranged my whole day around the massage. They call me and tell me “sorry and I’ll get a refund and that’s all they can do”. Ridiculous service. Clearly you need to reimburse me for wasting my time. ### 1/5 — A service scheduling app that doesn’t… *2025-10-05, version 7.19.2* Send email confirmation Set calendar event Send *any* push notifications They happily take your money and hope you forget. Fail. ### 1/5 — Bad management and extremely unprofessional providers- no shows and last minute cancellation *2025-09-25, version 7.19.2* Find massage somewhere else please. The first massage I booked, she canceled last minute. Yes, provider can cancel without any consequence and if patient cancel last minute we need to pay full amount; The second time I book massage, she never even show up! How ridiculous. I’ve talked to support on both issues. The support team can’t do anything about it. Very frustrated and angry on the time I spent on these booking and waiting for bookings. ### 1/5 — No refund *2025-08-08, version 7.18.0* I booked a massage for August 5, but no provider was assigned. I rescheduled for August 6, and the same thing happened again. I had to change my booking to a Swedish massage instead of my original choice. I emailed the company requesting a refund due to the repeated inconvenience, but no one replied to my email, and I never received my money back. Very disappointing experience, and I hope the company improves its scheduling and customer service. ### 1/5 — Spam Push Notifications STILL? *2025-06-16, version 7.17.3* I just downloaded this app again after previously deleting it when I wasn’t able to book through it and all I was getting with Spam… Downloaded it again got a massage. Great now I’m getting spam push notifications again, and don’t see any option to customize the notifications I receive. So I can either turn off all notifications and never know when my massage therapist is showing up or needs help, or get spammed with useless Father’s Day deals… I thought Apple required app developers to give us an option to opt out of the marketing messages… but it’s been at least a year since I tried to sign up for this last time so I think that would’ve been implemented by now… I might have to just delete this app again.. waste of time. PREVIOUS- i tried to give it a shot, even though I had to turn off all app notifications to avoid them spamming me (it’s only on or off, no opt out of marketing… nice..), and the “book now” button did nothing. No error message, no fields highlighted, just nothing. Quit the app and tried again and nothing… so I guess this app is not for me! Lol good luck! ### 1/5 — No Shows, No Customer Support, Money Gone *2025-05-20, version 7.17.3* Purchased a gift card for my mother, booked through the app twice and both times a therapist failed to arrive at all with zero communication. Have made multiple attempts to contact Support via chat and email (no phone number exists we’ve found) and they fail to respond. So the money for the gift card is gone with no idea how to get it back. Update: The Developer Response pointed me back to the non-responsive email address. Money still gone. ### 1/5 — Bad therapists *2025-04-01, version 7.17.0* I tried them a few time all their therapists were bad,i am not sure how their hiring process is but these therapists dont know what they are doing.I been finding good therapists on thervo ### 1/5 — $144 isn’t enough for these vultures *2025-03-25, version 7.17.0* I’m shocked they’ve added a five dollar booking fee on top of an already expensive monthly price… Vultures, absolute vultures! ### 1/5 — Trash app waste of time *2025-02-26, version 7.16.0* Please bring back thumbtack ### 1/5 — Hard to find providers *2025-01-01, version 7.12.0* Hard to find providers ### 1/5 — Instant book is terrible *2024-11-11, version 7.12.0* I used to be able to request different therapists in the area. Now I can only do “instant book” I only see two therapists on instant book when I used to see over 80+ in my area. Huge disappointment and the service reps via chat were not helpful. They just talk in circles. ### 1/5 — Change It Back *2024-10-24, version 7.11.2* Really enjoyed this app up until you could no longer see the therapists available in your area. Please change it back to where you can see who the providers are! Until then I refuse to use this anymore. ## Most critical reviews (10 lowest-rated) ### 1/5 — No show *2026-08-04, version 7.21.2* I was in LA for a red carpet event and booked a makeup appointment with “Jennifer” (5 star reviews). I contacted her the day before so she knew where to park and to let her know what I wanted. She said she would need 1 1/2 hours. Jennifer did not show up for my appointment the next day. I went to leave a 1 star review but was told I couldn’t because the appointment never happened! No wonder she sits at 5 stars if you can’t report her no shows! Soothe said she called in sick. I was never informed. ### 1/5 — It’s a scam *2026-07-20, version 7.21.2* Do not sign up for the subscription! You can never book, every appointment is cancelled at the last second and you just accumulate points you can’t use, Soothe won’t refund and you lose when you cancel. Total scam. ### 1/5 — Bad app and customer service experience *2026-06-21, version 7.21.1* Today i tried for 35 minutes on the website and app while both crashed over and over. Just go on Google Maps and find a good place and drive there. YOUll get your massage faster with less headache. ### 1/5 — Scam. Refusing to refund after making impossible to book for months *2026-05-22, version 7.21.1* Scam. This place used to work for me, but there’s been a technical issue that's prevented me from booking anything for months, and customer service refuses to refund my membership because of their T&Cs. I've emailed support for months about this, and they keep saying they'll escalate to leadership, then the same person replies with "no because our T&Cs." Meanwhile, I've been charged hundreds and the system continues to show zero availability in my area for the foreseeable months. Cancel while you can. ### 1/5 — Garbage customer service *2026-04-03, version 7.21.1* The app mis-represents how easy is it to book providers, then their customer service ghosts you when you get locked out on every first login attempt. ### 1/5 — Tech support; unreliable, massage therapists *2026-03-11, version 7.21.1* Contacting support has been a very difficult experience and very stressful. They respond, but give advice that is were either incorrect or unrelated to what you asked for. Also, the massage therapists are constantly canceling on you with very little notice, making it extremely difficult to book a reliable massage. ### 1/5 — Tech support *2026-02-25, version 7.21.1* Contacting support has been a very difficult experience and very stressful. They respond, but give advice that is were either incorrect or unrelated to what you asked for. ### 1/5 — Horrible Scammers Do Not Book *2026-02-18, version 7.21.1* I was recommended this ap from a friend and it had been a entire horrible experience! I booked for 4 days straight and each one was canceled and not met for the booking, they don’t have any providers to do the work but will collect your money and won’t refund you. I been trying to get refunded and they insist on keeping my money and not being able to complete the reservation. Stay far away from this ap unless you want to be scammed out of your money find a real massage office that you can walk in and pay don’t trust this ap ### 1/5 — DO NOT USE THIS SERVICE *2026-02-13, version 7.21.1* I tried to book an appointment for my husband for Valentine’s Day and for some reason, although booking the appointment at a specific time, they gave me the appointment at the wrong time, but since I had booked it within the four hour timeframe from the appt, they would charge me 100% of the reschedule and 100% of the cancellation eve though this wasn’t even my fault. Their system sucks the chat box sucks. It’s hard to get ahold of anybody directly. They’ll communicate with you by email and they’re the only ones that will call you but if you call them you won’t get through to them. The masseuses don’t even have a way to release the appointment and pass it on to someone else. If that masseuse can’t work with you then you’re pretty much stuck. I am extremely disappointed and I do not recommend using this application and the service provider. ### 1/5 — Beware *2026-01-02, version 7.21.1* With the subscription- if you decide to stop paying and have unused credits those credits expire which in my case would have been a waste of over $2k so now I’m stuck paying to not lose these credits. Also the providers are unreliable- just had one cancel 40 minutes before the service. If you cancel last minute on them, you pay. If they cancel? You get nothing. ## Most praised reviews (10 highest-rated) ### 5/5 — Thank you. Bill *2026-06-07, version 7.21.1* Not good with computers but I did I. Hopefully it works ### 5/5 — Please read *2025-12-14, version 7.21.1* I put in my preferences that I prefer female masseuse and you’re sending a mail that’s wrong ### 5/5 — Wonderful non-spa, cozy alternative! *2025-09-21, version 7.19.2* If case you can’t make it to a spa or simply want a massage, facial, nail, or hair services done in-home, in-hotel, or any other location than a spa, this is the place to order these services from! : -) Some states have limited services, based on availability of service type people, but massages are always available in every state I’ve tried so far (CA, MA, DC, VA, NC, NY, FL). All employees have a background check and are safe to have in your home (thinking of women in particular). I have never felt uncomfortable or unsafe. What a great, cozy alternative to a spa! Love this app service! You should enjoy it too! ### 5/5 — So Awesome *2025-09-01, version 7.19.1* You know the experience is great when you fall asleep! I get the Swedish massage and almost every time I fall asleep on the table. The music, the techniques…yup knocked out ! ### 5/5 — Great app, great people! *2025-03-18, version 7.17.0* I have always had great success connecting to excellent therapists. The app is easy to use! ### 5/5 — Great fast easy. *2025-01-04, version 7.12.0* Very smooth process. ### 5/5 — A great travel experience! *2024-09-19, version 7.11.0* I recently booked my first Soothe massage while traveling and it was honestly SO nice to not have to scramble to find a spa in the middle of my itinerary in an unfamiliar city. My provider was prompt, professional, and so attentive and responsive to my requests. The convenience and service really just couldn’t be beat. ### 5/5 — Spectacular Service *2024-08-12, version 7.10.3* I recently booked Soothe for our girl’s trip and had a wonderful experience with the massage therapist. She was very attentive and professional. The ladies in the group felt so comfortable and relaxed after their chair massage. I will highly recommend them to all of my friends and family! ### 5/5 — PARFAIT *2023-10-27, version 7.5.0* Le masseur est super sympa et fait de bons massages ### 5/5 — Massage with Kelly Orr *2023-08-16, version 7.3.2* Kelly was excellent, I highly recommend her from last time. She is truly. Professional massage therapist --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-01.*