# Sorted — user reviews > 34 indexed App Store user reviews of Sorted by Sorted Lab Pty Ltd, rated 3.71/5 from 7 ratings. - Source: https://appshunter.io/ios/app/sorted/id1232960956/reviews - App overview in markdown: https://appshunter.io/ios/app/sorted/id1232960956.md - Rating breakdown: 5★ 4 · 4★ 1 · 3★ 0 · 2★ 0 · 1★ 2 ## Newest reviews (10 of 34) ### 4/5 — Give it a try! Easy. *2023-08-01, version 7.0.6* I like that you can pay your rent through the platform and also it makes it all so easy as can do everything from move home, to booking a clean or connecting all your services like electricity, gas and broadband ### 2/5 — Australia only *2023-07-13, version 7.0.6* Looks like a handy app to have. I’m from New Zealand so I can’t use the app. It should say Australia only.. ### 2/5 — Aussie Only *2022-07-06, version 4.0.2* Be awesome if it was mentioned somewhere that this is for Australia only. ### 1/5 — One star is too generous *2021-07-23, version 2.4.11* The worst app/platform I’ve ever experienced. It must be designed for Real Estate Agent efficiency. As a tenant trying to set up an account to apply for a property - it is an absolute nightmare. To delete an account - you need to request via online chat. Which I did months ago. There’s no way to delete your account that holds ID, bank statements etc. Why?? Unfortunately, I needed to set up a new account as it’s the only way to apply for a property with Nelson Alexander. What a nightmare. I’ve had to request reset password link 3 times because it won’t let me login. Also has no option to view the application as the agent would receive it. No option for a cover letter either. I’m not a fan of 1form, but I’ve had ZERO issues with using it. I’ve wasted a whole week trying to “sort” out setting up a new account so I can apply for a property, but continually doesn’t recognise my password. What even is that?????! I GIVE UP ### 1/5 — Oh wow! So much terrible. *2021-07-13, version 2.4.11* Sign up failed x 2 Help Chat service Failed x 2 When you dealing in the world of peoples housing, there is a minimum duty of care which this app pukes all over. ### 2/5 — Don’t trust *2021-02-27, version 2.4.7* There’s no contact information and the chat never works. ### 2/5 — The worst *2021-02-24, version 2.4.7* Server is so bad and work as it wishes and sometimes you have re do you details multiple time. Absolutely ridiculous. Am surprised all agent want to use this trash!!! ### 1/5 — Log in issue *2021-01-29, version 2.4.5* Hi there I am having trouble logging in with the app. I put the correct username and password in, but then the screen just refreshes and doesn’t take me anywhere. ### 1/5 — Extra charge *2021-01-20, version 2.4.3* Our agency recommended us to use this app. But after 6 months we noticed they have deducted money from our account due to electricity without any explanation and notice. Unless, we have contract with electricity company. While we noticed we asked them to refund the money unfortunately, they just accepted to refund us less than half of the money. I will recommend you never use this app. ### 1/5 — Electricity rip off *2020-03-29, version 2.0.8* MUCH cheaper to just connect your own electricity. Perhaps this is a Canberra-specific situation as we have a gov owned electricity retailer, but based on our old bills it’s hundreds of dollars per year cheaper to do it yourself and no more difficult. Overall the ap is a bit clunky as well, although the staff do reply to chats promptly and helpfully. ## Most critical reviews (10 lowest-rated) ### 1/5 — Barely functional *2025-09-24, version 7.5.9* This app is atrocious. Received a notification saying a reference has not replied… which reference, which application?? No contact details, impossible to use. ### 1/5 — Appalling- not safe for DV experiencers *2024-10-04, version 7.5.5* I accidentally found that if you’re not the “primary tenant” (what ever that means in the modern post 1950s world- you DONT get access to the documents you signed to be on the lease in the ap… as far as I can recal- we did not receive a printed lease- it was all online… so it’s beyond fair to expect I can access the lease- any time- day or night- instantly, online. But I’m told to look in “documents” but since I’m not the “primary tenant” I don’t have a documents folder in either the sorted ap or the REA ap. Insane!! How about DV victims trying to quietly flee a situation… with out letting others know?! All adults signed on to the lease REQUIRE this privacy. . . If I wasn’t forced to use this ap by my REA I would abandon it immediately FIX IT fix it fast. Also I would like to ad- in Australia it’s VERY very common to have a toilet in a standalone separate room. And in some city’s even an outside Loo.. yet… there is NO toilet option to select when reporting a maintenance request. Our toilet is no where near the bathroom- being closer to the laundry I selected laundry- also incorrect. This ap is obviously made by Americans, and ill adapted for the Australian market. It’s an easy fix. Just add it. Add toilet as a room!!!! You can’t check if any rent is missing/our outstanding in the ap You can’t pay rent in ap You can’t see if any maintenance that was requested is needing to be paid (by the Tennent)… None of my previous pleas to improve this ap have been acted on- not even the ones that would support domestic violence concerns Appalling ### 1/5 — Atrocious *2024-04-18, version 7.5.2* The app doesn’t let you cancel your rental payments at the end of the lease - just keeps taking payments until the property manager finishes the agreement with Sorted, if they are organised enough to do that. Doesn’t let you alter profile details or remove old rental properties. Avoid at all costs. ### 1/5 — Appalling- not safe for DV experiencers *2024-03-14* I accidentally found that if you’re not the “primary tenant” (what ever that means in the modern post 1950s world- you DONT get access to the documents you signed to be on the lease in the ap… as far as I can recal- we did not receive a printed lease- it was all online… so it’s beyond fair to expect I can access the lease- any time- day or night- instantly, online. But I’m told to look in “documents” but since I’m not the “primary tenant” I don’t have a documents folder in either the sorted ap or the REA ap. Insane!! How about DV victims trying to quietly flee a situation… with out letting others know?! All adults signed on to the lease REQUIRE this privacy. If I wasn’t forced to use this ap by my REA I would abandon it immediately FIX IT fix it fast. Also I would like to ad- in Australia it’s VERY very common to have a toilet in a standalone separate room. And in some city’s even an outside Loo.. yet… there is NO toilet option to select when reporting a maintenance request. Our toilet is no where near the bathroom- being closer to the laundry I selected laundry- also incorrect. This ap is obviously made by Americans, and ill adapted for the Australian market. It’s an easy fix. Just add it. Add toilet as a room!!!! ### 1/5 — Electricity *2024-03-01, version 7.4.0* Please don’t fall into victim of this company. They are simply charging you exorbitant price for your electricity. Please do compare other provider before you choose Sorted. ☹️☹️☹️👎👎👎 ### 1/5 — Login Error *2024-01-25, version 7.4.0* Can’t login, keep saying “Unauthorized 500” ### 1/5 — Minor bug fixes? The app is broken. *2023-03-17, version 6.0.1* The app makes things extremely difficult to see contracts and doesn’t provide any useful support. You do not need this app as a tenant. When I signed a new rental agreement the app would then numerous notifications every day suggesting I use it to set up utilities despite already having utility accounts. This did not stop until I complained. Now the app is completely broken and impossible to log in. Whenever I open it the app refreshes saying I’ve logged out with no ability to stop this and actually log in. If your agent wants you to use this. Refuse. ### 1/5 — Horrible app and poor UI *2022-07-23, version 4.0.2* The app crashes multiple times, it doesn’t have functions that the user needs. The chat function is broken, and the option to send rental applications doesn’t work. Don’t waste your time with this one. ### 1/5 — Needs work *2022-07-14, version 4.0.2* Can’t alter my personal info. ### 1/5 — What services??? *2021-10-24, version 3.1.2* There are no services to add other than signing up to Sorted or Energy Australia? I have several properties and was looking for central location to store strata fees, council rates, water, etc?? None of that on here. Dont waste your time its not what it states it is! I’m not planning to switch any of my providers!! ## Most praised reviews (10 highest-rated) ### 5/5 — Great app! *2023-06-05, version 7.0.0* Great tool to manage all utilities in one place. ### 5/5 — Great app *2023-06-01, version 7.0.0* Customer service team is very responsive and diligent. I recommend sorted to anyone looking to take the stress out of settlements. ### 5/5 — Making my life easy! *2022-11-25, version 5.0.2* Sorted is such an easy way to get everything in my home setup, and I’m loving the new app update! ### 5/5 — Warren Nicholls *2021-08-19, version 3.1.0* Great new app, allow my to adjust my account and have all my properties and utilities accounts at my finger tips on one app. ### 5/5 — Very happy *2020-11-19, version 2.3.0* Easy to use, great functionality. Live chat is very helpful. It’s great to have all my accounts in one place. Very happy!! ### 5/5 — So convenient. Super happy. *2020-11-19, version 2.3.0* I use Sorted to manage my home and investment property accounts. Having all my accounts in the one place makes managing everything so much easier & less likely to miss anything! Great functionality, responsive live chat, easy to use. Highly recommend. ### 5/5 — Easy To Use & Great Live Chat *2020-11-19, version 2.3.0* I love having all my accounts in one place! The live chat option is a bonus. ### 5/5 — Highly Reccomend *2020-11-19, version 2.3.0* Very easy to use! Great live chat. All accounts in the one spot makes my life simpler. ### 5/5 — Fantastic app *2020-11-19, version 2.3.0* Been using this app and just love having all my bills in one spot ! Soooo easy to use ! It’s genius ! ### 5/5 — So Easy *2020-11-19, version 2.3.0* Super easy to use and such a time saver. Love it! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-25.*