# Sortly: Inventory Simplified — user reviews > 342 indexed App Store user reviews of Sortly by Sortly Inc., rated 4.70/5 from 9,437 ratings. - Source: https://appshunter.io/ios/app/sortly-inventory-simplified/id529353551/reviews - App overview in markdown: https://appshunter.io/ios/app/sortly-inventory-simplified/id529353551.md - Rating breakdown: 5★ 8,123 · 4★ 758 · 3★ 192 · 2★ 69 · 1★ 295 ## What do users think of Sortly? Overall sentiment: neutral **Pros** - 🚀 Powerful inventory management - 📷 Excellent photo organization - 🔍 Intuitive search and filtering - 🏷️ Useful QR code labels - 👍 Easy to use and set up **Cons** - 💰 Expensive subscription model - 🔒 Difficult to cancel subscription - 🔄 Sync and data loss issues - 🔍 Limited search functionality - 🙅‍♀️ Poor customer support **Commonly reported bugs** - Random quantity jumps on item updates - Inability to restore deleted data - Unreliable sync between mobile and web **Most requested features** - Offline mode for inventory access - Barcode scanning for item entry - Detailed reporting and analytics - Custom fields and tags - Improved folder and location management ## Newest reviews (10 of 342) ### 2/5 — Abusé le prix *2026-03-19* Appli correct mais le prix a l’année ou mensuel et totalement injustifié ! Vous pouvez proposer 14 jours de test ou gratuit, peu importe le prix à la fin qu’il faudra débourser reviendra de nouveau sur la toile. Actuellement j’utilise une autre appli faisant du stock également que je paye 2 euros par mois voir 17 euros à l’année donc je pense on peut pas comparer **Developer response:** Hi there, we're glad you like the app, but we understand the pricing is a concern. Did you know we offer a free version as well as 14-day trials for our paid plans? Please reach out to us at support@sortlyapp.com and mention this review so we can guide you toward the best option for your budget ### 3/5 — Perfect but expensive *2025-12-28, version 10.21.4* This is probably the only app where you can browse locations, sub locations and items in the same place (because some boxes contains other boxes that contain items) and it’s so useful, but subscription is way too expensive. You should create a mid advanced plan for private users who wants to do inventory of their garages or attic items and nothing else, willing to spend max £ 5 a month ### 5/5 — Absolute best system for organization and inventory *2025-10-05, version 10.20.5* I have gone through pretty much every single app and service out there and sortly has always done everything that I needed to in terms of organizing things I have for sale to personal collections to household inventory. I love their QR feature. It works excellent. I use it to sort all my shelves. I want to say a big thank you to the developer for staying loyal to customers who signed up for lifetime subscriptions. I have like I said, signed up for so many others that either went away or changed their app so they didn’t have to continue offering service to their legacy customers. ### 3/5 — Orientation on pictures *2025-08-25, version 10.20.3* The orientation of pictures is not quite good always need to select on multiples shots. 3 of 5 ### 5/5 — Great cost effective app *2025-07-25, version 10.20.0* Great app with handy add ons. As our business grew we chose to expand and did so seamlessly with Sortly. ### 1/5 — Bait and switch scam *2025-07-13, version 10.19.1* How are there so many good reviews??!? It’s a scam! I was checking using it for work so signed up for a free trial which ended up costing $1750- they have no way to contact them or cancel. They said they upgraded my service based on my usage which is none. ### 1/5 — Sortly Is Running a Digital Scam - Avoid at All Costs *2025-07-09, version 10.19.0* Sortly lured me in like many others with friendly pricing, slick marketing, and promises of “unlimited” Pro version. I invested years setting up my entire inventory system on their platform. Out of nowhere and with barely two weeks notice they hiked their prices by 300–400% forcing me to pay for features I never needed or used. No justification. No apology. Just “pay up or lose access” Sound familiar? It should this is classic bait and switch behavior. Worse still, I later found out I wasn’t alone. Hundreds of users across forums are reporting the same experience. Small businesses, home users - all targeted, all squeezed. This isn’t a misunderstanding. It’s a deliberate ramp-and-dump scheme. They bet you’ll be too invested to leave. That you’ll just accept the extortion to avoid losing your data. This is digital hostage taking, and it’s happening in plain sight. Sortly’s business model is a warning sign. If you’re thinking about trying them - don’t. If you’re already in - get out while you still can. And to Sortly: You know exactly what you’re doing. If you want this review taken down, make it right not just for me, but for every customer you ambushed. ### 1/5 — Scammers *2025-07-01, version 10.18.1* Signed up for what we thought was an $800 plan. Next thing we know we are getting charged $1,400 & it won’t allow me to change to the free plan so we don’t keep getting charged. I’ve sent multiple emails, absolutely no response. Can’t find a costumer service phone number. I hardly ever write reviews, but everyone deserves to know what a scam Sortly is. Very disappointed. ### 1/5 — Don’t get it *2025-06-22, version 10.18.1* They lie ### 1/5 — Great until you hit 100 items then have to pay $300 *2025-05-22, version 10.18.0* $50/month or $300/year is a crazy price for a household app. Wasted time loading in 100 items and would have probably paid if it was something reasonable but I’ve never seen an app with those prices. This is only for businesses. ## Most critical reviews (10 lowest-rated) ### 1/5 — Buggy *2026-03-09, version 10.23.0* I’m sorry I got on it. These are the biggest issues: It either doesn’t save or looses data. It freezes the entire iPad. Add a note, then a price before saving. I dare you. The camera assumes you’re using iPhone. ### 1/5 — Sync *2026-02-27, version 10.23.0* Every time I take items off it does not update so we keep thinking we got more items than we have. Desktop updates straight away app does not ### 1/5 — Sortly *2026-02-26, version 10.23.0* I just don’t like it ### 1/5 — Super expensive *2026-01-20, version 10.21.5* Extremely overpriced with almost nothing to justify the cost. The free tier feels useless and core features are missing or locked behind expensive plans. Not worth the money — 0 real value for what you pay. ### 1/5 — This has to stop *2025-12-15, version 10.21.4* $450 for a yearly advanced plan? That's nuts. $45 isn't ideal for a basic plan. By the way, I got emails every day from Sortly until I yelled at them and they deleted my account ### 1/5 — 900% price increase in two years! AVOID! *2025-09-11, version 10.20.3* Like many other reviewers, I started with a low cost of about $600. Now, two years later, they’re asking for nearly $6,000, that’s a 900% increase! They are unhelpful and don’t seem to care. They are hard to work with, and I regret my choice. Now I have to redo two years of work with another company. We are already working to create an alternative system with other frustrated clients like us so we don't get caught up again like this. Any more info please feel free to contact me. ### 1/5 — Bait and switch *2025-09-08, version 10.20.3* Despite a tremendous investment of time to get this software dialed in for my needs, I was satisfied with the overall capabilities. Three years into the subscription they sent an email notification that the annual rate would increase by over 300% in 30 days (from $468 to $1428). Needless to say the subscription has been cancelled and I am looking for another solution. ### 1/5 — Unethical Price Hike After Years of Loyalty. Overnight, Sortly More Than Doubled My Subscription $ *2025-08-31, version 10.20.3* I’ve been a Sortly customer for 5–6 years, paying $1,180 a year for their Ultra plan. Last year, without my permission, they increased my payment and moved me to a higher rate. After multiple emails, they admitted the mistake, apologized, and moved me back. Now, I’ve received a 30-day notice that my plan will jump to about $2,800 a year — more than double overnight — with no real choice other than cutting off many of my items to qualify for a cheaper tier, or paying the inflated price. When I went to cancel by subscription, I was suddenly offered 40% off. This just confirms their strategy: wait until customers have built up large inventories (I have about 3,600 items) and then force them into paying drastically higher rates, knowing it will be a big inconvenience to switch. Thankfully, I already have all my data zipped, exported to PDF, and my IT team is moving me to a new system. I’d rather spend time and money transitioning than give Sortly another penny. This company is greedy and unethical. They care more about squeezing customers than offering fair value. I barely used most of their features, just inventory tracking and adding a few items a month lately. I don’t recommend Sortly to anyone — and I wouldn’t be surprised if more negative reviews keep rolling in. ### 1/5 — Excessive Price Hikes *2025-07-27, version 10.20.0* I have been using Sortly for about 5 years. It is not perfect for my business needs and the development team is slow to implement ideas to help improve. Still, they have no problem increasing the price X 4 almost overnight. I received 2 weeks notice that the annual payment of $2K was going to increase X10. Highly unethical and I am looking for a replacement. ### 1/5 — Scam Product - Do Not Use *2025-07-23, version 10.20.0* As many others have experienced, my company was forced out after they raised our “Enterprise” package contract price from around $2000/yr. to almost $9000/yr. As a small business, this is a cost we just couldn’t suffer. The sales rep negotiating our contract had to be about the worst guy on their sales team. Luckily we found an alternative. Thank you, Aaron, for pushing us away toward greener pastures. Sortly was fine but it became bloated with features we didn’t want or use. There was no negotiating, though. It was $9000 or nothing. Heed my advice and never use Sortly. There are better products from more veteran companies out there that know a bait-and-switch model isn’t right. ## Most praised reviews (10 highest-rated) ### 5/5 — The best *2026-08-19, version 10.26.0* Helping me keep track of my business inventory ### 5/5 — Love it *2026-08-12, version 10.25.2* Love it ### 5/5 — Love it . *2026-07-30, version 10.25.1* It works ! If you are moving, this is must. ### 5/5 — Great app and outstanding customer service *2026-07-20, version 10.25.0* Sortly has been a game changer for my business. The app is extremely user‑friendly, reliable, and makes organizing inventory simple. Their customer service is top‑tier — Dara shared excellent tips, tricks, and guidance that helped me get even more out of the software. Five stars all the way. Highly recommend. Eric’s Traders Den ### 5/5 — Nice app *2026-02-12* Vraiement utile de dingue **Developer response:** We’re so glad to hear you're finding Sortly so useful! Thanks for taking the time to share the love. If there’s ever anything we can do to make your experience even better, feel free to reach out at support@sortlyapp.com. ### 5/5 — Fantastic app *2025-12-26, version 10.21.4* Fantastic app ### 5/5 — Love it *2025-11-19, version 10.21.0* This app is just great for keeping track of where you keep things. I like the fact that you can add photos and notes and create your own locations and sub locations. ### 5/5 — My sortly *2025-11-17, version 10.21.0* I was very new to inventory and sorting boxes, sortly made it easy to learn use the sortly app. 1750 units inventoried ### 5/5 — atende *2025-10-26* muito bom **Developer response:** Thank you so much! 😊 We’re really glad you’re enjoying Sortly and appreciate you taking the time to share your feedback. ### 5/5 — Not Recommend *2025-10-17, version 10.20.6* For something to track inventory and nothing else, paying for subscription that jumps to over $1,000 is crazy. I’d rather redo my whole inventory (almost 2,000 items) than signup for their service again after using this app for almost two years! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-26.*