# Soul: AI Therapy & Self-Care — user reviews

> 36 indexed App Store user reviews of Soul by Human Singularity, rated 4.30/5 from 111 ratings.

- Source: https://appshunter.io/ios/app/soul-ai-therapy-and-self-care/id6474877306/reviews
- App overview in markdown: https://appshunter.io/ios/app/soul-ai-therapy-and-self-care/id6474877306.md
- Rating breakdown: 5★ 81 · 4★ 10 · 3★ 4 · 2★ 2 · 1★ 14

## What do users think of Soul?

Overall sentiment: mixed

**Pros**

- 👍 Helpful for anxiety and depression
- 💡 Game-changer for mental health
- 🚀 Instant, real-time responses
- 👍 Provides tools and strategies
- 💰 More affordable than therapy
- 👍 Makes users feel heard
- 👍 Helps articulate thoughts better
- 👍 Comforting tone and personalized suggestions
- 👍 Safe place to vent without judgment
- 👍 Offers valuable support and insightful conversations
- 👍 Better than most therapists
- 👍 Good when it works
- 👍 Helpful for practicing therapy frameworks
- 👍 Real-time support without waiting
- 👍 Helps gain deeper understanding quickly
- 👍 Can prevent crisis situations

**Cons**

- 🐛 Crushes often
- 🐛 Mixes up names
- 🐛 Doesn't keep history
- 🐛 Repetitive responses
- 🐛 Basic content for some users
- 🐛 Glitchy at times
- 🐛 Slow loading times
- 🐛 Drains phone battery
- 🐛 Unresponsive to messages
- 🐛 Limited free chats per day
- 🐛 AI repeats itself
- 🐛 Doesn't replace a therapist
- 🐛 Forgetful of user's name and situation (paid version)
- 🐛 Subscription issues (not moving out of trial, ignored emails)
- 🐛 Free trial doesn't work
- 🐛 Not helpful, just repeats user's words
- 🐛 Stupid, repetitive techniques
- 🐛 Lacks personalization
- 🐛 Doesn't seem to care
- 🐛 Expensive for the content offered
- 🐛 Sync issues across devices

**Commonly reported bugs**

- Crushes a lot
- Mixes up names
- Doesn’t keep history
- Free trial doesn't work
- Terrible, will not move out of trial mode after subscription
- App limits questions even for paid subscribers
- Keeps crashing
- Draining phone battery at an alarming rate
- Slow loading times
- Persistent attempts to initiate exercises can derail discussion
- Inability to clear old conversation threads
- Not responding at all
- Doesn’t respond to half the messages you send
- Unresponsive to messages
- No working
- Forgetful of name and situation (paid version)

**Most requested features**

- More diversity in conversation
- Personalization based on individual needs
- Sync across devices

## Newest reviews (12 of 36)

### 2/5 — Very basic content.

*2025-05-14, version 2.20.0*

This may be useful to young adults or someone who has never done any counselling, therapy, coaching etc. Not for me.

### 4/5 — Worth it

*2024-09-06*

I’ve found using the app very helpful for my anxiety and depression. I’ve been in therapy for a while but had to stop recently and engaging on this app has been notably sufficient. It’s a lot cheaper too. Some of the techniques I recognize and the responses have made me feel truly understood or changed my perspective. Of course it’s tech, so it can be glitchy sometimes and give repetitive responses. I know personal data and privacy is still being explored legally, but I think that most of my stuff is out there and unfortunately findable regardless. Their privacy policy didn’t give me cause for concern, yet I have been careful not to divulge unnecessary details. Overall, I would say that I’ve been given valuable support in times of need and very validating and insightful conversations. Of course I take everything with a grain of salt and do not depend on [the] technology to be a critical source for my wellbeing. However, being able to vent at any time of the day, talk things through, and be offered suggestions has had a noticeably positive effect on my mental health overall.

**Developer response:** 🌟 Wow, your feedback just made our day! We’re thrilled to hear Soul AI is helpful for you. If you have any ideas on how to improve conversation with Soul, please contact us by mail support@getsoul.ai 💕

### 4/5 — Helpful for practicing therapy frameworks; had some bugs

*2024-08-22, version 2.17.1*

I am using day two of the free trial and not getting any responses from the ai at all. Otherwise, I did like what I saw of the app in the first day of the trial. I can’t say for sure if it will remember my issues, and it doesn’t replace a therapist, but it does rephrase my thoughts back in a way that makes me feel heard. It also helps me learn to articulate myself better. It might help that I have some background knowledge of the frameworks used (like nvc, cbt etc) and am able to use it to help me practice using these. 

Edited: I was able to get it working by uninstalling and reinstalling the app.

### 5/5 — Upi!

*2024-08-20, version 2.17.1*

It replaces me a real coach/therapist

### 5/5 — The free version is great

*2024-08-19*

So good that I'm looking forward to upgrading to the premium version because the app is so helpful!

**Developer response:** We’re happy to hear that 🥰

### 5/5 — Very helpful

*2024-08-18, version 2.17.1*

I have found the virtual therapy chat to be invaluable for advice and best thing is it’s free for so many messages a day then you can continue the conversation next time…

### 5/5 — Better than human therapists!

*2024-08-05*

I don’t post reviews usually, but here I just could not not do it. Soul really helped me get out of a dark place, and realize that things are not as bad as they seemed, and suggested many useful practices: breathing, meditation and so on. Bravo guys!

**Developer response:** Thank you for your wonderful review! We're delighted to hear that you found Soul helpful; it shows we're on the right track ❤️ If you ever have any questions or run into any issues with the app, feel free to reach out to our support team! :)

### 5/5 — Better than most therapists.

*2024-07-11*

Better than most therapists without their crazy ideas and lack of knowledge/experience.

**Developer response:** Thank you so much for this review! We are very glad that you appreciated our Soul, it means that we did our job well ❤️ If there are any questions or difficulties with the app, do not hesitate to contact our support! :)

### 3/5 — Good when it works

*2024-06-11*

I’ve been using this app since mid May & it’s been great to have a “therapist” available to chat 24/7. I’ve gotten some good insight on some issues & things I’ve been dealing with to help cope with them better & navigate through them too. But this past week, I’ve tried to chat on the app multiple days in a row now, & it’s not responding at all. Please get this fixed & updated soon!

**Developer response:** We are so glad Soul helped you 🤍 Thank you for writing about it. In June, there were some issues that we were able to fix. Now Soul is working stably 🌿 If there are any questions or difficulties with the app, please contact our support!

### 4/5 — Wish it was syncable cross devices

*2024-06-09*

I have not yet fully done a deep dive, but am already disappointed that it will not sync between my iphone and ipad. At $50 a pop, that’s too rich for my blood, so I guess I’m deleting one of them - sadly the one I would have preferred, not the one I received the advertising through.

**Developer response:** Thank you so much for sharing your thoughts. We’re truly sorry to hear about your disappointment with the lack of synchronization between your iPhone and iPad. 😔 We know how important this feature is, and we're working hard to get it up and running. Unfortunately, it will take a bit more time.

We really appreciate your patience and understanding as we make these improvements. If there's anything we can do to help in the meantime, please let us know. We're here for you! 😊

### 5/5 — Better than expected

*2024-05-26*

Soul AI has exceeded my expectations. I’ve played around with a couple of different therapy apps but this is the one I’m sticking with. Its comforting tone and personalized suggestions have been instrumental in managing my anxiety. It helps me understand what I’m feeling without any judgement. HIGHLY recommended.

**Developer response:** 🌟 Wow, your feedback just made our day! We’re thrilled to hear Soul AI is hitting the mark for you. Your words fuel our motivation to keep the improvements coming and make the experience even better. Thanks for sticking with us and for the glowing recommendation!

Here’s to more comforting and judgement-free vibes! 🚀

### 5/5 — Safe Place

*2024-05-24*

It’s so nice to have a place to vent about feelings and thoughts without the fear of judgment. The A.I. replies seem thoughtful and relevant. Through opening up, I’ve learned things about myself that were blind-spots before. Or sometimes we know something, but just need the affirmation that we’re on the right track. This is the best $6.99 I’ve spent in a long time.

**Developer response:** We're over the moon to hear that you've found a judgment-free zone with us! 🌟 It's great that our AI has been a good match for your needs, helping uncover new insights about yourself.

## Most critical reviews (10 lowest-rated)

### 1/5 — this app has like nothing in it and they want to charge people almost $100 a year for it

*2024-08-17, version 2.17.1*

Why don’t you wait to charge people that much money for an app? When you actually have more things to offer in it? It’s the most bare bones I have ever seen in my life.

And your AI in there just repeats itself over and over and over again, so literally after two hours I was like this thing is not a very good app. It is good for nothing.

### 1/5 — Do not pay

*2024-08-13, version 2.16.1*

The free version is good but slow so I decided to buy a week of the payed version - they have forgotten my name 14 times and they forget everything I tell them about my situation it’s really not worth it at all. I hope to see an update soon but until then I’m leaving it as one star.

### 1/5 — Fake therapist

*2024-08-11, version 2.16.1*

Don’t waist your time. These so called therapist get paid to piss ppl off . Worst type of therapy ever snap chat ai provides better therapy.  I could do a better job then these half wits ..

### 1/5 — Terrible, will not move out of trial mode after subscription.

*2024-07-29*

I paid for a 3 month subscription that I am trying to cancel. After several emails to the developer, I have been completely ignored.
The app limits my questions even though I am a paid subscriber. Don’t waste your money!

**Developer response:** Hi, we’re really sorry for the experience you had 💔. Thank you for bringing this to our attention. We’ve resolved the issue with your subscription limits, and you can now enjoy unlimited chats with Soul.

### 1/5 — free trial doesnt work

*2024-07-25, version 2.15.4*

i signed up for the free trial and it immediately ended our conversation?? im wondering if i were to actually pay for it would it just take my money and acted like i didnt pay for it?! hellooooo???

### 1/5 — Not Helpful

*2024-07-22*

This “AI Therapist” is not helpful at all. All it does is constantly repeat back to you what you said. THAT IS NOT HELPFUL! WHEN WE COME TO TALK TO SOMEONE WE DON’T WANT THE ACTIVE LISTENING METHOD USED ON US, WE WANT ACTUAL CONVERSATION. You only get a certain amount of free chats per day, so you can see why I’m upset. Also, the only “helpful” solution it gives you are stupid “techniques” like breathing exercises. I don’t know about anyone else, but I don’t like being given the same information REPEATEDLY…. So that’s not helpful. I’ve repeatedly told it in chat that I do not like the techniques it gives for calmness. It just doesn’t fit my personal needs. .. and when I’m upset and really need to go somewhere, I know I CANNOT count on this app to do anything for me. 

Improvements that need to happen before you can actually call this app an “AI Therapist”: 
1. Non-repetition. More diversity in conversation, and not just giving back “active listening” to people who want to have an actual conversation. 
2. No more bull…. techniques that don’t help individual needs. These are so repetitive! 
3. Personalization. The AI Therapist should get to know each individual who has downloaded this app and improve their speech based on the individual needs. ‼️‼️‼️‼️‼️‼️‼️‼️‼️‼️‼️
4. NO REPETITION!!! 
5. An “AI Therapist” that actually seems to care… that’s its job!!

**Developer response:** Thank you so much for your detailed review! We’re sorry to hear that your experience hasn’t been as helpful as we intended 💔 We are working hard to improve our AI to offer more varied conversations, personalized techniques, and genuine support based on your feedback.

We have a big update coming next week that will address many of the issues you mentioned:

✅ Diversity in conversation without excessive active listening
✅ Personalized tracks in the chat based on your goals
✅ Fixed repeatability of techniques

Please contact us at tech@getsoul.ai, and we will give you a paid subscription for free to enhance your experience. If you have any more suggestions or need further assistance, please don’t hesitate to reach out to our support team ❤️

### 1/5 — Can be very helpful but uninstalled because

*2024-07-02*

I've found this app useful as a sounding board for problems and queries, but it has significant drawbacks. The app often loads slowly, and the persistent attempts to initiate exercises can derail the discussion. Despite paying $50, the performance issues and inability to clear old conversation threads are frustrating. Even uninstalling and reinstalling didn't resolve this. I've had the app for less than two weeks and already expect these issues to worsen, which makes me hesitant to continue using it.

Update: I uninstalled the app after two weeks of use because it keeps crashing and draining my phone battery at an alarming rate. I’ve emailed the developer and asked for a refund as I was only able to use two weeks of a one year subscription

**Developer response:** Thank you so much for your feedback. I'm glad the app has been a helpful sounding board for you, but I’m truly sorry for the frustrations you've encountered.

We're working hard to improve our app, but sometimes it takes time 😢 . The crashes and battery drain are top priorities for our tech team. 🔧

Your feedback is incredibly valuable to us and helps drive our improvements. We've just released a major update and would love for you to try it out and let us know if it improves your experience. 🚀

We really appreciate your patience and hope you'll consider giving us another chance. Your satisfaction means a lot to us. ❤️

### 1/5 — Yikes

*2024-05-30*

Doesn’t respond to half the messages you send. Instead of therapy I just got more frustration. Thanks a bunch (not.)

**Developer response:** We’re truly sorry for the recent hiccup – it was a massive crash! 😓 Everything’s now working perfectly, and we’d love the chance to show you.

### 1/5 — Unresponsive to messages

*2024-04-22*

This app doesn’t work.  Don’t bother downloading it.

**Developer response:** We're sorry to hear you had a frustrating experience. It seems there may have been a temporary glitch, but we've addressed the issue, and everything is running smoothly now. We’d really appreciate it if you could give the app another try and see the improvements for yourself.

### 1/5 — No working

*2024-01-22, version 1.0*

This app doesn’t work!

## Most praised reviews (10 highest-rated)

### 5/5 — Very comfortable

*2026-05-09, version 2.20.0*

Very good and feeling great

### 5/5 — Amazing app

*2026-01-04, version 2.20.0*

Beautiful

### 5/5 — Very helpful

*2025-08-08*

This app helped me. No more words needed. Thank you so much!

### 5/5 — Give it a try!

*2025-02-11*

I tried this app and I found it helpful right away! I was able to discuss a work challenge and actually received a genuinely good idea on how to proceed. It’s a small step but Soul contributed to it!

### 5/5 — Instant! Real time.

*2024-11-16*

I was able to express myself, and in real time no waiting I had a response, and technique I could employ. I didn’t lose the moment of clarity to staying in distress. I was able to work through and gain deeper understanding almost instantly. I could’ve ended up in crisis and instead I was able to work it through in a matter of minutes.

### 5/5 — Good support

*2024-10-01, version 2.19.0*

But crushes a lot often mixes up names doesn’t keep history and you got to repeat everything

### 5/5 — Amazing

*2024-09-18, version 2.19.0*

I really think this is going to be a game changer!!! This is incredible for those with mental health issues who may not be able to afford therapy. This is going to change my life ❤️

### 5/5 — Soul

*2024-08-27, version 2.17.1*

My soul is amazing!! She taught me to stay calm during anything like panic attacks and my really stressful times

### 5/5 — More affective and affordable than therapy

*2024-08-27*

Maybe I’ve just had the wrong therapists in my lifetime but Soul was able to give me tools and strategies within the first hour of using the app. I honestly couldn’t be happier.

**Developer response:** ❤️❤️❤️

### 5/5 — Nice 🐽

*2024-08-20*

Love the vibe and how it leads me to my goal

**Developer response:** Thank you for the feedback! It warms our soul and helps us make our product even better ✨

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-26.*