# Soul Origin — Soulmates

> Coffee shop app for store locator, loyalty program, and mobile ordering. (iPhone/iPad app by SO Trading Pty Ltd.)

- Source: https://appshunter.io/ios/app/soul-origin/id1536086153 (this page in markdown: same URL + `.md`)
- Developer: [SO Trading Pty Ltd](https://appshunter.io/developer/1536086155)
- Category: Food & Drink
- Price: Free
- Rating: 2.67/5 from 228 App Store ratings · 77 written reviews indexed
- Age rating: 17+
- Requires: iOS 16.6 · 38 MB
- Languages: English
- Released: 2020-10-22
- Data updated: 2026-09-05
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/soul-origin/id1536086153/reviews.md

## What is Soul Origin?

Oh hey there! Welcome to the Soul Origin Family.
 
While you are here we would like to introduce you to our fancy little App! The Soul Origin App features loads of great functions that aim to make your life…well… a little easier!
 
LOCATE A STORE
 
With an interactive map – search your location to find your nearest store. Perfect for those on the go that need a reliable caffeine hit! Just don’t ghost us – make sure you enable location services on your device.
 
SOULMATES REWARDS
 
Not only can you use it to sign-up to our Soulmates Loyalty Program, you can also access your account information, track your points, view your recent orders, and keep on top of your rewards.
 
It will also dig-ify your membership card so your wallet will be happy. We highly encourage all our Soulmates to go plastic/paper free where they can to help our marine & forest friends, so if you sign up directly through this App you can save a tree…or two!
 
ORDER AHEAD
 
Save time and order online! Order your morning coffee through our order ahead functionality and skip the queue when you get to store!
 
HEALTH & WELLBEING
 
You will find all sorts of interesting information on health, wellbeing, and of course our Soul stories. We aim to please and provide articles that are both good for your body and good for your soul!
 
Remember, this is just the start of our journey and we have some exciting plans to share with you – so make sure you update the App regularly so you can be the trendsetters and not the trend… sheep?

## Key features

- Locate nearest store
- Interactive map
- Loyalty program access
- Track points and rewards
- Order ahead functionality
- Health and wellbeing articles

## What do users think of Soul Origin?

Overall sentiment: negative

**Pros**

- 👍 Friendly and knowledgeable staff
- ☕ Excellent coffee quality
- 🌟 Easy to use design (older reviews)
- 💰 Rewards are easy to get (older reviews)

**Cons**

- 🐛 App frequently doesn't record purchases
- 🐛 Login issues and blank screens
- 🐛 App crashes or freezes
- 🐛 Cannot connect to server/internet errors
- 🐛 Rewards expire too quickly
- 🐛 Rewards not showing or are empty
- 🐛 Incompatible with older iOS versions
- 🐛 Menu not fully displayed
- 🐛 Cannot add card to Apple Wallet
- 🐛 Order ahead functionality issues
- 🐛 Poorly designed reward system
- 🐛 Misleading reward offers

**Commonly reported bugs**

- App doesn't record purchases
- Login issues (blank screen)
- App crashes when accessing rewards
- Cannot connect to server/internet
- Rewards tab shows empty or expired
- Error code 401
- Home tab says 'No content available'
- Valid Rewards tab says 'Can't connect to server'
- App won't show complete food menu
- App shows turning circle/hung
- App won't work on iPhone after update
- Cannot add loyalty card to Apple Wallet
- App says 'no content available'
- App says 'no internet connection'
- Unable to order on app
- App requires iOS 16+ update, incompatible with older devices
- App says 'update now' but cannot update
- Free coffee voucher disappeared after update
- App shuts down when accessing rewards
- Order feature freezes when selecting store
- Purchases not linking to account
- App crashes when trying to view rewards
- Cannot finalize Christmas order on app
- App requires iOS 16 or better, not compatible with iOS 15.8
- Cannot see rewards or rewards history
- App requires iOS upgrade to function

**Most requested features**

- Overhaul notification systems
- Improve reward program
- Allow ordering of salads and sandwiches
- Add Apple Pay option
- Add Apple Watch support
- Show nutrition info in cart
- Fix 'Add to Wallet' functionality
- Make rewards last longer
- Allow upgrades on free coffee
- Make app compatible with older iOS versions

## Recent user reviews (10 of 77)

All indexed reviews: https://appshunter.io/ios/app/soul-origin/id1536086153/reviews.md

### 1/5 — Don’t bother

*2026-05-25, version 46.1*

I’ve tried contacting them to try and sort out the number of times it didn’t record my purchases and was told they were able to fix everything but still doesn’t show anything on my app. They’re not helpful at the shops or via contacting them via email.

### 1/5 — Bad app and bad rewards program

*2026-04-23, version 41.2*

The app didn’t register some of the purchases I did, also the reward program is really bad, once you finally get a free coffee, you have only one week to redeem it otherwise it will expire.
Any other merchant will have much better programs.

### 1/5 — App broken

*2026-04-07, version 41.2*

I used a $5 voucher for my visit a while ago and i have been back to stores making sire to scan my card since that visit at least 4 times and i only have 1 stamp on my card whats wrong with the app please fix im not getting rewards

### 5/5 — Majura Park

*2026-04-04, version 41.2*

Have been going to this location for many years. Excellent coffee as always, and the staff are very friendly and more importantly know what they are doing.

### 5/5 — Nice coffee and good service

*2026-03-24, version 41.2*

Nice coffee nice service

### 1/5 — Broken app

*2026-03-03, version 41.2*

Soul Origin needs to overhaul their notifications systems. Despite making sure I should receive any and all app notifications, I haven’t received any which means I’ve missed out on at least three Rewards that I can see have since expired. I did receive an SMS about one of the Rewards but the SMS contents doesn’t match the Reward shown in the app.

### 1/5 — Loyalty app with no rewards

*2026-02-08, version 41.2*

I’ve been several times since I was asked to get this app. I’ve purchased food each time and this app does not add to my visits. 
What a waste of my time downloading it.

### 2/5 — Bad UX

*2026-01-13, version 41.2*

You need to scroll through 12 other categories of items before you reach coffee. Just stupid design.

Other issues 
- slow store selection process every time you make an order
- music/podcast stops while using the app
- current order status hidden away in menu

Sad thing is I know these guys would have paid tens of thousands of dollars for this trash to be developed because App developers take advtantage of non tech savvy business people

### 2/5 — Unable to order on app

*2025-10-30, version 37.1*

Choose correct location, place order and go to checkout. Then every single time it errors - “ERROR - Can’t contact the server. Please try again later.”

### 1/5 — Login issues

*2025-06-28, version 35.10*

It’s not the login I can’t login to the stupid app I get a blank screen.

## Frequently asked questions about Soul Origin

### What does the Soul Origin app do?

The app helps you locate the nearest store using an interactive map, manage your loyalty program, track points, view past orders, and order ahead to skip queues. It also provides access to health, wellbeing, and 'Soul stories' articles.

### How do I use the Soulmates Rewards program?

You can sign up for the Soulmates Loyalty Program directly through the app. Once signed up, you can access your account information, track your points, view recent orders, and keep track of your available rewards. Your digital membership card will also be stored in the app.

### Can I order coffee and food through the app?

Yes, the app features an 'Order Ahead' functionality. This allows you to order your coffee and other items online, saving you time by letting you skip the queue when you arrive at the store.

### Is the app free to download and use?

Based on the provided information, the app is free to download and use. There is no mention of in-app purchases or a subscription model for its core functionalities.

### What kind of content can I find in the Health & Wellbeing section?

The Health & Wellbeing section offers interesting information related to health and wellbeing. It also includes 'Soul stories' and articles designed to be beneficial for both your body and your soul.

## Version history (last 5 releases)

### 46.1 — 2026-05-19

General improvements and performance enhancements

### 23.1 — 2024-01-16

New year new version!

Starting the new year fresh with some improvements and fixes.

### 21.4 — 2023-08-16

Background updates and enhancements.

### 21.2 — 2023-06-19

Minor enhancements and bug fixes.

### 21.1 — 2023-05-17

Minor bug fixes and enhancements

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-05.*