# Soul Spa: Hot Aura — user reviews > 48 indexed App Store user reviews of Soul Spa by Game Garden LLC, rated 4.85/5 from 1,119 ratings. - Source: https://appshunter.io/ios/app/soul-spa-hot-aura/id1665673486/reviews - App overview in markdown: https://appshunter.io/ios/app/soul-spa-hot-aura/id1665673486.md - Rating breakdown: 5★ 1,034 · 4★ 46 · 3★ 12 · 2★ 7 · 1★ 20 ## What do users think of Soul Spa? Overall sentiment: negative **Pros** - 🎨 Good game design - 🎵 Enjoyable music - 👍 Fun and relaxing gameplay **Cons** - 🐛 Frequent glitches and bugs - 💰 Expensive in-app purchases - 🔍 Lack of transparency in purchase fulfillment - ⏱️ Slow progression and repetitive gameplay **Commonly reported bugs** - Customers getting stuck in the spa - Receptionist getting stuck and not performing tasks - Purchased items not being delivered - Inconsistent ad functionality **Most requested features** - More diverse character representation - Ability to progress to new spa locations - Better save/load functionality - Improved customer feedback visibility ## Newest reviews (14 of 48) ### 3/5 — Fun, but where are my gems? *2025-12-31, version 0.54* I bought 10 gems and didn’t receive them ### 3/5 — Purchased but didn’t receive any of the items *2025-11-30, version 0.54* I keep trying to purchase gems… took my money and I never received anything ### 3/5 — Great game can’t buy help *2025-09-14, version 0.54* I really liked this game but each time I try to buy some gems it doesn’t give them to me so I have to request a refund. Can’t get any further without help! ### 4/5 — Good game *2025-07-12, version 0.54* The game is good but it’s slow in the game.. the pace of play is really slow ### 2/5 — 2/5 *2025-04-28, version 0.54* really fun game but i tried to purchase gems three times and still have t received them.. i hope i am not charged three times whenever the game catches up.. ### 3/5 — Fun *2024-11-11, version 0.54* I love these time management type of games. This game is fun and a bit different from this genre of games. Only issues I have is the ad option doesn’t work and u can only do 4 actions at a time. I would like the opportunity to speed up the wait time for upgrades purchased and to get fengsui items but the ads don’t play when I hit the button for either. You should also not limit the number of actions that can be set in motion during play. What’s the purpose? Other than these issues I really enjoy playing this game. ### 3/5 — Super mais *2024-09-29* Jeu super mais c’est vraiment dommage qu’on ne puisse pas passer de niveaux supérieurs dans les anciens spa ou alors expliquez moi ce qu’il faut faire ? ### 3/5 — why *2024-08-14, version 0.54* Hello, I'm a Chinese player. May I ask why there are many garbled codes in the simplified Chinese mode? The game is very fun, and I hope this problem can be fixed. Thank you. ### 2/5 — Jeu bloqué *2024-04-18* Le jeu est sympa mais on reste bloqué au niveau 9 dans tous les spa alors que je suis à 150 dans les spa c est dommage on a l impression qu on avance pour rien ### 3/5 — Potential *2023-12-08, version 0.54* This game is fun at the very beginning. Love the graphics and music. Game play is fun. But after the first spa location, this game is really targeted for two kinds of players: 1. Someone will will pay a bunch of money. 2. Someone who doesn’t mind waiting and waiting and waiting and playing the same repetitive levels over and over. The upgrades cost coins AND gems, which I really think is lame. And gems are not given out often, so you are stuck at the same spa location for a very long time. Ten gems costs $5, and at only the second spa location, each upgrade is anywhere from 2-6 gems (in addition to coins). You end up with a ton of coins bc you just keep playing until you get enough gems for your next upgrade. Plus, the upgrades take a long time!!! You can watch a limited amount of ads to shorten the time. But I’ve even had bad luck with that. I’ll watch the ads, get my wait time down from 3 hours to 10 mins, and when I watch the next ad all of a sudden the timer resets back to 3 hours. To skip that 3 hour wait would be 32 gems, so one upgrade would cost me around $25-30. No way!!! Just a lot here that takes away from the fun of the game. Also asking a steep price for little reward when the game can be glitchy. When you’re trying to move the receptionist around she often gets stuck and your customers lose patience. In some levels this could cost you a life. 1 life loads every 30 minutes. A lot of frustration points for what could have been a really fun game. ### 2/5 — Too many glitches *2023-11-15, version 0.54* Too many glitches. Gets stuck mid task. ### 1/5 — Please update other ways to save progress *2023-10-25, version 0.54* Sorry, I do not see the option of saving progress in the settings, but I am a Chinese player, I can not log into Facebook to save progress, can you update a login method using QQ or NetEase email? I really like this game, please think about it, thank you very much. ### 2/5 — Stuck on the same level for months…. *2023-10-16, version 0.54* I have played this game for months, and enjoyed it until I discovered there is no way to advance except for paying or ads that yield not enough gems for upgrades. ### 4/5 — Bugs *2023-08-05* Le jeu bug dans La Brise Marine : les clients restent coincés dans le spa et ne partent pas (et s’énervent tout seul). La réceptionniste bug aussi : elle met du temps à faire la tâche demandée et reste debout en mode droguée. ## Most critical reviews (10 lowest-rated) ### 1/5 — Stealing money *2026-06-07, version 0.54* They do not give what you pay for DO NOT MAKE A PURCHASE ### 1/5 — DON’T SPEND MINEY IN THIS GAME *2025-09-17, version 0.54* This game is great fun, but if I’ve made 10 in-game transactions to no avail. Nothing is given to me once it says my purchase was successful. Either this is a really terrible glitch, or the devs are scamming us. ### 1/5 — Second Spa Steal Gems *2025-08-06, version 0.54* This has been a recurring problem here. I bought a $4.99 package x2’s, why? Because I thought the purchase didn’t go through. It did but I got nothing. I can’t get a hold of customer support. Please help. ### 1/5 — Stole money *2025-06-25, version 0.54* I bought gems twice & it never was added to my acct‼️‼️‼️😡😡😡 ### 1/5 — Diamonds *2025-03-30, version 0.54* Bought diamonds and never got them. Tried three different times to purchase them. Would like my money back or the diamonds! ### 1/5 — give me my money or my crystals. *2025-02-28, version 0.54* loved the game. got i. the second spa and it was impossible to upgrade my spa because i had no crystals and wasn’t getting any so i went to buy some and never got them ($10) and then the next day they had a sale for the same price but 3x the amount of crystals so i tried again. thought maybe the first one just didn’t go through. but now ive paid 20$ and no crystals. i should have 165 crystals but i have 0. I emailed the support email and it bounced back saying it’s not an email. please fix this. thanks. ### 1/5 — Receiving Purchases *2025-02-16, version 0.54* I purchased gems several times and never received them even though my bank account was charged. I had no way to rectify this situation. ### 1/5 — Purchased gems and didn’t receive them *2025-02-02, version 0.54* I purchased 10 gems for $2.99, and never received them. Tried again, same thing. I double checked and was charged the $5.98 in total with no gems to show for it. What a scam?! ### 1/5 — Too many bugs *2024-08-31, version 0.54* Just so annoying to be affected by bugs in the middle of the game…kept pressing the cashier to move and she just stood there doing nothing omg ### 1/5 — Purchases not going through *2024-01-20, version 0.54* I’m being charged for purchases but not getting the purchase within the game. There’s no contact within the game for this. ## Most praised reviews (10 highest-rated) ### 5/5 — Love it! *2026-05-27, version 0.54* Enjoying this game so much and no annoying ads like some games ### 5/5 — Soul spa: hot aura *2026-04-18, version 0.54* Like the game Do you have interested similar one 😃 ### 5/5 — Good game *2025-02-23, version 0.54* Good game. What’s best is no ads. ### 5/5 — 汉化乱码 *2024-04-10, version 0.54* 画风很好，就是汉化是乱码，啥时候能更新呀～ ### 5/5 — 文字 *2023-12-10* 中午翻译出来是乱码 ### 5/5 — love *2023-11-09, version 0.54* love this game so much good work ### 5/5 — Bon jeu *2023-08-02* Le jeu est super, le design est sympa mais quand est ce qu’il est possible de changer de niveau d’établissement ? Niveau 40 et c’est toujours le même lieu ça devient ennuyant ### 5/5 — Next level *2023-07-06, version 0.54* How I get to the second spa or the game glitches ? ### 5/5 — So Fun *2023-04-05, version 0.51* I really need reviews, this game is seriously so fun to play, relaxing, and challenging. ### 5/5 — Great game *2023-03-24, version 0.50* It is so nice not to have another hotel themed time management game. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-03.*