# Soulmates: Relationship Growth — user reviews

> 59 indexed App Store user reviews of Soulmates by Basenji Apps Limited, rated 3.90/5 from 344 ratings.

- Source: https://appshunter.io/ios/app/soulmates-relationship-growth/id1592685995/reviews
- App overview in markdown: https://appshunter.io/ios/app/soulmates-relationship-growth/id1592685995.md
- Rating breakdown: 5★ 233 · 4★ 17 · 3★ 1 · 2★ 11 · 1★ 82

## What do users think of Soulmates?

Overall sentiment: negative

**Pros**

- 💛 Helpful app
- 🤗 Really fun to use

**Cons**

- 💰 Expensive subscription
- 🔒 Difficult to cancel subscription
- 🚫 Many features locked behind paywall
- 🐛 Buggy and unstable
- 🤔 Inaccurate test results

**Commonly reported bugs**

- App crashes on opening
- Subscription charges continue even after cancellation
- Duplicate answers recorded in quizzes

**Most requested features**

- Add more questions and tests
- Provide a way to easily cancel subscription
- Make more features available for free users

## Newest reviews (17 of 59)

### 1/5 — Unauthorized charges

*2024-11-05, version 1.17.0*

I downloaded this app and tried a free trial that I’m unable to cancel. The subscription does not show up on the App Store or in the app, but my credit card is getting charged $29.99/month for an app I do not use! This is unacceptable. This app should be removed from the App Store.

### 1/5 — SCAM!! Don’t download

*2024-10-29*

Don’t download 

The app is poorly designed and even with a free subscription not impressive. 

There is no way to see your subscription level nor renewal date. Have to email with a low quality AI response.

**Developer response:** Hi there! Thanks for sharing your feedback with us 🙏. We’d love to understand more about what didn’t work for you. Please note that we don’t use AI for our responses, but you may have received an initial automated reply. If you respond to it, a human agent will be here to assist you directly 😊. Looking forward to helping however we can!

### 1/5 — This app charged me twice

*2024-10-29, version 1.17.0*

I cancelled by subscription well before the trial ended. I was charged $1… and a few days later charged 29.99. I will report if I’m unable to get a refund soon. This is insane for a “free” app. Mental health worse, thanks.

### 1/5 — Horrible

*2024-09-25, version 1.17.0*

I cannot get in contact with anyone to delete subscription I’ve been charged and I can’t stop it

### 1/5 — Scammy as there is no cancellation button.

*2024-08-31, version 1.17.0*

I looked at this app but it wasn’t what I wanted but no way to cancel…seems like a scam.

### 1/5 — Scam/Unauthorized Payments!

*2024-08-01, version 1.17.0*

Just like many others have stated, this App is a scam! They automatically had access to my Apple Wallet and decided to give themselves a payment of $29.99. I didn’t sign up for the free 7-day trial or anything! They make it IMPOSSIBLE to cancel a subscription that you never even made. Their support team is useless. Luckily, I was able to dispute this with Apple Support and they were able to help me. This app needs to be removed!

### 1/5 — How to use it free

*2024-06-09, version 1.16.0*

Is there any way to use it for free?

### 1/5 — Will not let me cancel but continuing to charge

*2024-06-03, version 1.16.0*

I canceled the subscription during the free trial period but my card keeps getting charged 19.99 monthly. I’ve made sure to check on the apple subscription page, I’ve gone into the app and deleted my account. There’s no other option to cancel so I’m not losing $20 every month. It’s not worth the risk or headache

### 1/5 — ?

*2024-05-23, version 1.15.0*

The app wouldn’t even open

### 1/5 — crashes on opening

*2024-05-16, version 1.15.0*

it barely works

### 1/5 — Scam. 0 stars.

*2024-05-05, version 1.15.0*

Impossible to cancel your subscription! DO NOT GIVE THESE FOOLS YOUR MONEY!!! Subpar service. Self help app?? More like helped me right into more anxiety at the rate of $19.99 a month!

### 1/5 — FRAUD - DO NOT DOWNLOAD

*2024-05-04*

WARNING!!!!!!  Unauthorized charges!!!!  Basenji refuses to refund!!!!!  Buyer beware!!!  They say I created 2 accounts and was charged a recurring charge to my cc for 4 months. Showed me a screenshot that proved I only had 1 that I canceled within the trial period. Will not refund charges even though it shows cancelation.

**Developer response:** Hi! We're really sorry to hear about your frustrating experience. Your feedback is valuable to us and we get how important it is to approach mental health with care and understanding. Thanks for helping us understand what you're looking for and how we can do better!🌥️

### 1/5 — Terrible

*2024-04-18, version 1.15.0*

App won’t allow you to delete from your phone and will continue to bill your account for ALOT more than the monthly subscription amount. 

Do NOT GIVE THEM YOUR INFORMATION.

### 1/5 — SCAM. STAY FAR AWAY

*2024-03-27*

Thieves. They make it so it is difficult to cancel your subscription. I even cancelled my card to stop transactions just for them to magically get my new card number!?!? I guess they have access to my bank account?! Reported. Sickening to do that to people who are trying to heal

**Developer response:** We apologize for any inconvenience you've experienced regarding your subscription. To resolve this issue, we recommend reaching out to our support team directly at support@bsnj.co. Thank you for bringing this to our attention, and we're here to assist you in resolving this issue within 24 hours.

### 1/5 — Keeps taking money

*2024-03-22, version 1.14.0*

I keep trying to cancel this app and I keep getting charger 19.99/month DO NOT PURCHASE THIS APP

### 1/5 — Ripoff Steal your money

*2024-03-17, version 1.14.0*

Cancelled within the trial period. (One day) after downloading and was still charged a week later for the monthly $19.99 rate. Customer service won’t refund me after many emails back and forth. Don’t waste your time or money being charged even when cancelled.

### 1/5 — Need refund

*2024-03-13, version 1.14.0*

I have never even used the app I downloaded it the first day immediately canceled and you guys keep trying to charge me 1999 who do I need to get in contact with to make this stop immediately?

## Most critical reviews (10 lowest-rated)

### 1/5 — Doesn’t allow you to opt out

*2025-08-23, version 1.17.0*

And then does not allow you to delete your account. Talk about Stockholm syndrome users.

### 1/5 — Hard to cancel subscription

*2025-08-20*

I don’t use this app and canceling has to be through email.  No option to cancel through the app. Really annoying.  Spent $30 for a few months and haven’t even used it.

**Developer response:** Hi I miss TikTok! We’re truly sorry for falling short of your expectations. Your feedback is incredibly valuable to us—it helps guide our efforts to improve and ensure we provide meaningful support. Thank you for sharing your thoughts, and we’ll work to make things better for all users. ✨

### 1/5 — No way to cancel, can’t access with out subs

*2025-08-17*

This app is a good idea, but there is no way to cancel. I have been charged TWICE, and can’t even see the app subscription in my settings? Even though that’s where it tells you to go to cancel. This feels super scammy, and at $20 a month- that’s not a little bit of money.

**Developer response:** Hey Jasminу! We truly understand how concerning unexpected charges can be. Please know that we take this seriously and want to make things right for you. Reach out to us at support@bsnj.co, and our team will investigate and provide a clear solution. Together, we’ll ensure your experience is stress-free moving forward! 💌

### 1/5 — Cancelled but still charged

*2025-08-11*

The app is misleading in every way. First there was a test on love languages that prompted me to take a test, results were not available unless I bought the app, so I did. The test results were not there, I had to retake the test. Then I went to cancel and had to jump through so many hoops, finally just canceling payment with my card. Sketchy, don’t buy.

**Developer response:** Hi Dext34567! We're really sorry to hear this — your experience doesn’t reflect the clarity and care we aim for, and we truly want to make things right. Please reach out to us at support@bsnj.co so we can look into the charge and help resolve everything smoothly. 💛

### 1/5 — Charged without notice

*2025-06-30, version 1.17.0*

I took the online quiz, still don’t have results ( downloaded the app as instructed to get results) 
Charged $29.99 without notice. Unable to find a way to cancel this unused service. 
Lesson learned.. won’t repeat
@Developer
I contacted your customer support service. Finally service was cancelled however I never received/ utilized your service and I’ve received no refund. This scam shouldn’t be supported by Apple. It’s terrible

### 1/5 — Can not cancel

*2025-03-07*

I have tried to cancel so me I joined my 7 day trial is almost up and I don’t desire to be charged for a continued subscription. The email provided is incorrect and it’s starting to give Spam vibes. I never got the email so that I was given an option to cancel someone needs to give me correct contact information immediately

**Developer response:** Hi I love Panera! Thank you for your feedback—we’re sorry for any challenges you encountered while canceling. If you need assistance, please reach out to us at support@bsnj.co—we’d love the chance to make things right for you! You’re in good hands with us. 😊

### 1/5 — DO NOT DO IT!!!

*2025-02-14*

They just charge you with no way to cancel. I’ve tried reaching out to customer service and Apple service and nothing helps. We’ve been charged $20 for 3 months with it not on anyone’s device. It’s not under subscriptions to cancel and no way to find it. VERY FRUSTRATING.

**Developer response:** Hi Brookelynnlc! 🌞 Thank you for your feedback! We’re sorry to hear about the unexpected charges and any difficulties you experienced with cancellation. We want to ensure everything is resolved for you. Please reach out to our support team at support@bsnj.co, and we’ll be happy to assist you directly. Stay healthy and happy!

### 1/5 — Fraud Alert

*2025-02-06*

I want to give them negative stars. they are the most sneaky app owners, this app keeps charging me for a subscription when i only subscribed for the trial. i made sure to cancel the subscription on my app store and yet they keep charging me every month. i have disputed the charges with my bank. Please dont use them!

**Developer response:** Hi there shalsej! We’re really sorry to hear you’re having trouble canceling your subscription. 😔 We understand how frustrating this can be and want to make it simple for you. Please email us at support@bsnj.co with your account details, and we’ll sort this out quickly. Your peace of mind is our priority! 🎉

### 1/5 — Scam

*2025-01-30*

They take your information and don’t allow you to cancel to cancel subscription

They asked me to reach out, I did before they even told me and was told it’ll be canceled but then a day or two later I got charged another $30. Thank you :))

**Developer response:** Hello Bonny288347! Sorry for the frustration! 😞 Please reach out to our support team at support@bsnj.co, and we’ll make sure to help you with this. 💙

### 1/5 — $29.99 charge and not listed in my subscriptions.

*2024-12-30, version 1.17.0*

I was hopeful that this would be something fun for my wife and I to do together. It really just seems like scam. They get your $29.99 and let you not auto renew. Don’t sign up for the trial. They’ll get you!

## Most praised reviews (10 highest-rated)

### 5/5 — really fun!

*2022-05-11, version 1.0.1*

my girlfriend and i had so much fun using this app, rlly helps

### 5/5 — Helpful app

*2022-04-26*

It's very helpful app. It allows me and my gf know each other much better. Questionnaires about love and relationships are awesome. But can you please add more questions in it? I believe that we will bring our relationships on a new level. Thanks❤️❤️❤️💛💙

**Developer response:** Thank you! Enjoy! 😍

### 3/5 — This App seems amazing…

*2024-11-24*

…but $9.99 a week?!  I would most likely choose this app over any other similar apps, but this one is just too cost prohibitive. although, I might be tempted by $25/lifetime.

**Developer response:** Hello, Alikatu! We totally get that $9.99/week feels high. While our premium features require a subscription, we also offer free tools. A lifetime option isn’t available, but we’ve noted your suggestion! Feel free to reach out at support@bsnj.co with more feedback. 🌟

### 2/5 — No way to cancel

*2024-08-25, version 1.17.0*

How do you cancel the free trial/subscription? Why is there not an easy way to do this?

### 2/5 — Poor technical performance

*2024-06-01, version 1.16.0*

Either loads the quizzes & exits me out of the app or the app won’t load the home page at all. I like the quizzes although the app doesn’t function properly despite paying for the subscription

### 2/5 — Have Not Found a Way To Cancel

*2024-03-04*

I was starting to like the app, then saw I got charged after the free trial without the warning. I also cannot find a record of a subscription in my Settings or in the App Store so I have no idea how to cancel. Additionally, I do not have access to any premium features despite being charged $20 after the trial ended. Nice product, but need to offer other ways to cancel. Currently I am waiting for support to help me cancel or get a refund.

**Developer response:** We are truly sorry to hear about the stress and inconvenience you have been going through. We understand how frustrating it can be when things don't go as planned, and we want you to know that we are here to support you fully. Your mental well-being is our topmost concern, and we will do everything in our power to ensure that your issue is resolved as quickly and efficiently as possible. Please send us an email directly at support@bsnj.co with the subject "Urgent Subscription Concern" so that we can take swift action to address your concerns.

### 2/5 — Refund

*2023-09-07, version 1.7.0*

I tried to cancel my subscription and it said that I did but it still charged me and now I don’t know how to get a refund

### 2/5 — Don't ever download

*2023-04-23, version 1.2.0*

You can't even take one test without having to pay and start the trial trashy app.

### 2/5 — Have to pay for everything..

*2023-03-18, version 1.1.0*

Nothings free on it

### 2/5 — not working

*2023-03-03, version 1.0.9*

I just downloaded the app off of a tiktok ad and I started the free trial, but it won't let me continue past putting my name in.

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*