# Sound Community Bank Mobile — user reviews > 29 indexed App Store user reviews of Sound Community Bank Mobile by Sound Community Bank, rated 4.80/5 from 1,211 ratings. - Source: https://appshunter.io/ios/app/sound-community-bank-mobile/id465065997/reviews - App overview in markdown: https://appshunter.io/ios/app/sound-community-bank-mobile/id465065997.md - Rating breakdown: 5★ 1,035 · 4★ 134 · 3★ 33 · 2★ 3 · 1★ 6 ## What do users think of Sound Community Bank Mobile? Overall sentiment: positive **Pros** - 🚀 Fast, mobile deposit is great - 🔒 Protected, with utmost assurance - 👍 User-friendly, well-organized app - 👍 Fantastic app, works great and so fast - 👍 Easy to check balances and recent activity - 👍 Remote deposits are fantastic, easy and quick **Cons** - 🐛 App won't let me log in, invalid credentials - 🐛 Doesn't load all transactions, need to sign out and back in - 🐛 Biometrics never works, have to type password - 🐛 Pulls up web browser login, why not just use the app? - 🐛 Dropped accounts, lost scheduled transfers, locked me out **Commonly reported bugs** - App won't let me log in, invalid credentials - Doesn't load all transactions, need to sign out and back in - Biometrics never works, have to type password - Pulls up web browser login, why not just use the app? - Dropped accounts, lost scheduled transfers, locked me out **Most requested features** - Increase Zelle transfer limit - Add option to opt out of biometrics login ## Newest reviews (9 of 29) ### 4/5 — Deborah Kirk *2025-12-26* I totally love everyone who works in PA they are so kind professional and loving I am a banking snob and they go above and beyond From the Manager on down LADIES I LOVE YOU HAPPY NEW YEAR GOD BLESS ❤️🙏🏻🙌😘🙏🏻✝️❤️ ### 3/5 — Apple Pay ? *2024-08-29* Is Apple Pay still available on the new app? ### 3/5 — Where is this new app you keep saying that is coming? *2024-03-05* Last year you advertised that a new app was forthcoming before the end of the year. In January you said it was just around the corner. What’s the holdup? ### 4/5 — Works well. Face ID got turned off *2022-09-28* And on the iPhone 14 I am only offered Touch ID. Face ID used to work but no more. I love that I can deposit checks with the app and see balance and transactions. Breaking Face ID is very sad, however ### 3/5 — Face ID issue *2021-04-15, version 4.6.5.112* The facial identification is all of a sudden not working. Displays invalid credentials and asks me to type in password all the time. ### 4/5 — Would change one thing *2020-12-05* I’m a fan of this app it is user friendly and does everything I could wish a bank app todo. But if I could ask please make it so you can opt out of face/fingerprint. It’s annoying to have to un click it every time cause I don’t want that. ### 5/5 — Deposit checks w/ PICTURES!! *2013-04-04* It's the the best feature I've seen from ANY app in a long time!!! Makes my life soooo much easier. SOUND Community Bank is First Class! ### 5/5 — I love this App! *2012-03-01, version 2.5.1.8* This makes my life so easy. Banking on the go! ### 5/5 — 5 stars *2011-10-07, version 2.2.2.4* Great app! ## Most critical reviews (10 lowest-rated) ### 1/5 — such trash *2024-09-03* old app was absolutely garbage, new app won’t let me sign in. “you’ll need to change your password since updating the app”. wont let me change the password anyway. ### 1/5 — Less than stellar rollout *2024-09-01* Dropped accounts, lost scheduled transfers, locked me out my account and generally a disappointment for very little benefit. Long waits for customer service because of the many problems I’m sure. ### 1/5 — Disappointed *2024-08-29* I used to be able to make external transfers and had scheduled several before this software change. No external transfer tool available that I can find and my scheduled transfers were just dropped off the face of the earth. The entire transitions been poorly executed. I am seriously considering changing banks. ### 1/5 — This APP is disappointing. *2024-08-26, version 5.0.30.359* This APP is disappointing. New updates never provided on time. Lack of support. And there is no accountability. ### 1/5 — App no longer works for me *2024-05-14* I had to reset my phone, and now the app will not let me log in. When I try log in, it says I need to enter a phone number, and then tells me phone number in use. I spent an hour on the phone with a support person, and they couldn’t fix it. It’s very frustrating not being able to use mobile banking anymore. I’ve been waiting for the new app, hoping it would solve the problem, but I’ve been waiting more than six months now. ### 1/5 — still waiting for the big update *2024-04-03* the app is so cheap. can’t do transfers from other bank accounts, can’t add bank accounts, can’t set up prorated payments. so lame i have to go online to do all this. ### 1/5 — Terrible *2020-11-05, version 4.6.5.112* Never works! Either won’t let me log in or when I do log in it acts like it’s my first time logging in and I have to do an 2fa. OR I log in and it want to tell me about it’s features like I’m new. I’ve deleted abs installed again doesn’t seem to help. ### 1/5 — Awful *2015-06-27* This app is awful. It takes so long to log in, because they make you answer a bunch of obscure security questions EVERY SINGLE TIME! When you do get into your account, there is barely any information available. And the information that is available is not the same as the information on the website accessed through the computer. So brutal. It's more confusing and frustrating than anything. ### 2/5 — Last app wasn’t great but…. *2024-10-13* The old app was quite basic and I couldn’t pull up my account number. This new app I can but…. Biometrics never works (I have it ON), and I don’t want to type my password if I have alternative login option. I guess it keeps me from forgetting my password since I use it all the time? That isn’t why I get frustrated with the new app. It never loads all transactions. If I go out of app and sign in again it will show all transactions. It also pulls up web browser login, which why would I do web browser if I have the app? When I go out of the app and try again it works. I don’t know why it is such a task to login and get simple information. Hope these bugs are fixed. I see many customers have multiple issues as well. I love this bank I love it has an app but all banks do now and I don’t have a problem with my accounts with other banks. These issues need to be fixed. Maybe get a new app designer next go around…. That would be nice. ### 2/5 — Worst Banking App I’ve the Displeasure of Using *2022-10-05, version 5.0.10.276* I’ve used this application for two years now (both iOS and Android versions) and it is, unfortunately, the worst banking app I’ve ever used. The website is bad, but the iOS App is horrible. Want to login to the app using the same credentials and password manager you use on your computer? Invalid username or password. Type them in manually? Invalid username or password. Utilize Face or Touch ID? Invalid username or password. Try to login 4 times and your account is locked for both the App and Website. Want to see funds from an account you are listed on, but are not the primary account holder? Not possible. Adjust the focus while taking pictures of checks to deposit? Nope. Great bank - but with a terrible website and mobile application. ## Most praised reviews (10 highest-rated) ### 5/5 — Integrity, Efficiency & Customer Service *2026-01-12* Is there a life story with SCB ? My son was still in grade school when i became a customer, that was when cell phones became a thing. Now he is an adult. We are in different places but still SCB still is our treasury. With SCB mobile, nothing is ever a problem be it remote deposits, transfers, loans, and all protected. It is with utmost assurance i can give our thanks. From customer we have become family. ### 5/5 — Customer for over 30 years! *2026-01-11* Good people - they take care of you right! ### 5/5 — Good app *2025-07-09* I can see my money and what I’ve bought, therefor it’s doing its job and is a good app 👍🐴 ### 5/5 — Great app! *2025-01-27* Fast, mobile deposit is great. They added Zelle. (Yay!) So much easier to add other accounts like BofA, chase and Wells Fargo. Keep up the great work! ### 5/5 — President of One Hemp LLC *2024-12-21* Best banking experience and customer service and I live in NY State ### 5/5 — Great service *2024-12-13* Always kind and helpful ### 5/5 — SCB APP ROCKS!!! *2024-11-05* There were some difficult times this year getting the app where it’s at; but the end result made it worth the short time pain. It’s well organized, user friendly and I feel it’s really safe in this banking world of corruption and compromise. Love the app !!! ### 5/5 — Zelle *2024-09-06* I wish the limit increase ### 5/5 — New app! *2024-08-27* Wow! New app is cool. ### 5/5 — Love this! *2013-04-22* Fantastic app. Works great and so fast. Easy to check balances and recent activity. And the remote deposits are fantastic. So easy and quick to show up in my account. Easy to travel out of the area and still stay current. Love this. Thanks Sound Community Bank. You guys are still the best bank I have ever had. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-25.*