# SoundLink 3 — user reviews

> 7 indexed App Store user reviews of SoundLink 3 by Sonic Innovations, Inc., rated 3.25/5 from 4 ratings.

- Source: https://appshunter.io/ios/app/soundlink-3/id1597063068/reviews
- App overview in markdown: https://appshunter.io/ios/app/soundlink-3/id1597063068.md
- Rating breakdown: 5★ 2 · 4★ 0 · 3★ 0 · 2★ 1 · 1★ 1

## Most critical reviews (7 lowest-rated)

### 1/5 — App keeps disconnecting

*2024-12-12*

Hearing aids keep disconnecting from app… like the old app before updated 
This is very inconvenient 😞

**Developer response:** Dear dotog, thank you for your feedback. We will need additional information to provide support. Please, reach out to the support team at appsupport@sonici.com mentioning the model of your hearing aids and the model of the phone. They will be glad to help. Kind Regards, Sonic

### 1/5 — Fed up

*2024-08-30*

Horrible keeps disconnecting sonic fix this problem!!!

**Developer response:** Dear Ash256uoeo, thank you for your feedback. We are sorry to hear about the inconvenience. If you are still experiencing issues with the app, please reach out to appsupport@sonici.com describing the behavior you are experiencing, and they will be glad to help you as soon as possible. Kind Regards, Sonic

### 1/5 — App is terrible.

*2024-06-04*

Wil not stay connected to my hearing aids. Wish I could go back to Soundlink2 which worked extremely well

**Developer response:** Dear user, thank you for your feedback. We are sorry to hear about the inconvenience. If you are still experiencing issues with the app, please reach out to appsupport@sonici.com describing the behavior you are experiencing, and they will be glad to help you as soon as possible. Kind Regards, Sonic

### 1/5 — Connection to hearing aid

*2023-10-24*

Responded by email and stated that they would get back to me it’s been two weeks no reply. I have a new iPhone after using iPhone 7 upgraded thinking it would fixed the problem no this app has a connection problem and so tired of having to turn off my hearing aids to reconnect and sometimes that doesn’t work. Having to turn off iPhone to try to keep a connection so done with this app.

**Developer response:** Dear FAH4379, I am very sorry to hear that the disconnections in the new app persist. I will be sure to forward your information to our developers for further troubleshooting.
Could I please ask you if you are able to control your hearing aids from your iPhone quicker and more reliably from the native iOS hearing devices shortcut? Kind regards, Sonic

### 1/5 — Complete failure

*2023-09-16*

They rolled this upgrade out to fast. I wasted a good couple of hours trying to get my aids to pair, never did. Bigger gripe is how inaccessible the company is. I’ve tried to call them before, can’t get an answer, if they answer you’re on hold forever. I wish I’d gotten a different brand of aids.

**Developer response:** Dear Morgang48, 
thank you for reaching out. If you need support, do not hesitate to contact the app support team at appsupport@sonici.com. Kind Regards, Sonic

### 2/5 — Does not work well with iPhone 16.

*2025-04-13*

I enjoyed this app with my iPhone 11. However it is absolutely more trouble than it is worth to follow troubleshooting tips, which work 1 out of ten tries if you’re lucky, after 30 minutes of frustration following the apps troublesome “troubleshooting tips.”  Support is even less help!!  Fix this please!!!!!

**Developer response:** Dear user, thank you for your feedback, and we're really sorry for the frustration. We will need additional information to provide support. Please, reach out to the support team at appsupport@sonici.com mentioning the model of your hearing aids and the model of the phone. They will be glad to help. Thanks for sticking with us. We truly appreciate it! Kind Regards, Sonic

### 2/5 — Worked until it didn’t

*2024-09-03*

First it was fine. Then it took ages to pair. Now, when it finally pairs, it won’t connect and let me adjust volume.  Waiting, twirling, waiting, twirling, ….. , waiting. Not Ready for Prime Time.

**Developer response:** Dear user, thank you for your feedback. If you are experiencing connectivity issues, please reach out to the App Support team at appsupport@sonici.com. They will be glad to help you! Best Regards, Sonic

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*