# SoundWise — user reviews > 62 indexed App Store user reviews of SoundWise by Hal Leonard Europe Ltd, rated 2.20/5 from 10 ratings. - Source: https://appshunter.io/ios/app/soundwise/id1210322560/reviews - App overview in markdown: https://appshunter.io/ios/app/soundwise/id1210322560.md - Rating breakdown: 5★ 3 · 4★ 0 · 3★ 0 · 2★ 0 · 1★ 7 ## Newest reviews (15 of 62) ### 2/5 — Problem with app *2023-01-07, version 1.6* I have great signal, but problem is with app. When I play some sounds after 3 or 4 replies I need switch off app and open again. Always have problem with turnings and loading. ### 1/5 — Why, why, why *2021-11-12, version 1.6* The website doesn't work, making it impossible to access any songs ### 1/5 — Utterly useless *2021-10-15, version 1.6* No idea how to input the code to download the music at the back of my drumming book ### 1/5 — SoundWise *2021-10-11, version 1.6* Very frustrating- bought the books to be able to use the digital versions but they wouldn’t download to the library. ### 1/5 — It’s no longer working *2021-08-31, version 1.6* It’s rubbish i got logged out and I tried logging in but it won’t let me back in so I tried making a new account but it wont let me ### 1/5 — So disappointing. *2021-08-30, version 1.6* I downloaded my codes from my Trinity Rock and Pop books and it worked perfectly for one week. Then the music stopped playing. The tracks were just buffering. I tried everything to get it to restart. I contacted the SoundWise support and had no response. I can’t even log in now. It is absolutely rubbish and I’m struggling to find the tracks on YouTube so that I can practice for my exam. ### 1/5 — Can’t login *2021-08-28* Every time I try to login it won’t let me it says failed to get token ### 1/5 — Doesn’t work currently *2021-03-21, version 1.6* Certificate for server is invalid so won’t open Soundcheck feature. Would be useful if could just play the exercises as well as the full pieces in the audio section, as that section currently works, whereas Soundcheck doesn’t with this SSL error. It all worked the other day!?! ### 1/5 — Useless *2021-02-02, version 1.6* There is nowhere to put the code. The SoundWise FAQs page says you don’t need the app to apply the code - truth is that it doesn’t give you the option on the website either. So many 1 star reviews, no response, and music teachers across the land using and recommending these books and app. Terrible. ### 1/5 — If I could give this zero I would *2021-01-11, version 1.6* Bought Trinity songbook, set up Soundwise account to download free tracks, Soundwise wants me to verify my account but doesn’t send the email (yes I looked in junk and the email is definitely right). Tried to get it resent. It says it’s resent it but it’s lying. Won’t accept free code in the meantime and I’m waiting for a response from Soundwise. Expect I will end up buying a CD I’ve already paid for. Complete rubbish. ### 1/5 — Not yet fit for purpose *2021-01-08, version 1.6* Good idea for an app but recording of playing and feedback is useable. Other apps are much better for this. ### 1/5 — It won’t load *2020-11-21, version 1.6* It will not load so I can’t do anything which is very annoying as I am doing the virtual exam so I need to be able to play the music from home. ### 1/5 — Incorrect code *2020-10-22, version 1.6* The app is showing me that my code is incorrect. I bought Trinity College London book of Grade 1 rock & pop guitar from Amazon.in in India. Please help me out with it. ### 1/5 — Oh dear *2020-10-19, version 1.6* 2 years of overwhelmingly 1* reviews and no action. Deserves to fail ### 1/5 — Absolute rubbish!!! *2020-08-30, version 1.6* Read the reviews but thought I’d give it a go. There is nowhere to put your code. Once I did manage to get on the app, it had a trial for violin, the book I bought is piano. It won’t let me listen to any of it. I don’t think Ludovico Einaudi would be pleased to have his name associated with this rubbish, and Hal Leonard should be ashamed and prosecuted for mis selling. People are not getting what they paid for, but are clearly taking no notice of the reviews. ## Most critical reviews (10 lowest-rated) ### 1/5 — Improve Opening Beat Clarity in Digital Exams *2026-03-22, version 1.6* I am writing this review on behalf of RK International School of Music regarding an issue we are consistently facing during digital mode recording exams. During the start of every recording, the first four opening beats do not sound clear or proper. This creates confusion for our young students, as they depend heavily on those initial beats to catch the correct tempo and timing. When the opening count is unclear or distorted, students lose synchronization and become nervous, which directly affects their performance in exams. This issue is especially challenging for kids, who require a clear and steady introduction to begin confidently. A proper and audible four-beat count-in is essential for maintaining rhythm accuracy and ensuring a fair assessment environment. We kindly request that this technical issue be reviewed and fixed at the earliest. A clear and consistent opening beat will greatly improve the recording experience and help students perform to the best of their ability. Thank you for your support and prompt attention to this matter. ### 1/5 — No updates and constantly crashes. *2024-12-02, version 1.6* As mentioned above the app has no support, hasn’t been updated in the last 5 years and it doesn’t track or record your progress. Basically I do not recommend this app to anyone as it is a waste of money. ### 1/5 — bad *2024-06-15, version 1.6* Terrible app ### 1/5 — Bad app *2024-05-06, version 1.6* The app is bad ### 1/5 — App Doesn’t work and the book is poor quality *2024-04-24, version 1.6* The app doesn’t work and the book (Novello Guide to Sight Singing) has pages in upside down. Very disappointed. ### 1/5 — Needs a good WiFi or 5G signal *2024-03-21, version 1.6* Works fine at home but tracks won’t play if you don’t have a signal. Why can’t they be downloaded onto the device to avoid this problem? ### 1/5 — Music app or a joke? *2023-12-28, version 1.6* This must have been written by 5th graders trying out coding. ### 1/5 — Can I give negative stars? *2023-05-14, version 1.6* This stupid app keeps resetting itself. It will work fine for a hot minute and then it loses my purchases and I have to start over. Excessively frustrating. DO NOT recommend. ### 1/5 — Can’t play full song *2022-08-31, version 1.6* Phone screen will turn off automatically during a song and playback will stop. This makes it fundamentally unusable for its intended usage ### 1/5 — Won’t let me log in without Facebook. *2021-11-22, version 1.6* Facebook doesn’t seem to work with the app I’m absolutely fuming right now I need to access these files that I’ve paid for for my job!!! Not good enough ## Most praised reviews (10 highest-rated) ### 5/5 — I love it *2022-12-02, version 1.6* I love using this app for my trinity audios ### 5/5 — Awesome app *2020-01-26, version 1.6* I use it everyday for my band which is taking place ### 5/5 — Amazing *2019-11-23, version 1.6* Really good app. I recommend it for music players as it isn’t similar to Spotify. Plays music and is easy to navigate. 👍 ### 5/5 — Nice app *2019-10-23, version 1.6* Nice app . Easy to use. ### 5/5 — Great. *2019-03-30, version 1.6* Very good app for any instrument to play along to I’m an amateur drummer and this app brought me to the top! ### 4/5 — Using with grade 1/2 Ludvico Einaudi piano pieces book from Amazon *2024-01-11, version 1.6* The app logged in easily and had my book there as per web page. The exercises work well and allowing me for the first time to check my tempo of play and keep it even throughout the playing. Other apps I have used don’t do this as I have no teacher I find this useful as it demonstrates how well I follow the metronome on playing with a nice clear graphical line which I need to make flat. Tempo can then be upped and try again at faster speed. The number of music books are limited and not sure app is still being supported in terms of new material. The app does hang up on multiple plays of same exercise but come out and back in and it’s all go again. No wait mode available like in other apps such as flowkey or piano adventures app but they don’t do the tempo part as well as this one. ### 3/5 — Glitchy *2021-06-03, version 1.6* Fine, apart from having to go to the website to enter a code, which then insists that you use the app... where you can’t enter a book code. Come on, Trinity; this is a basic functionality issue. ### 3/5 — Not quite there *2018-10-09, version 1.5.2* Very useful for listening to the tunes, but I couldn’t get it to do anything more than that. Possibly my playing is so bad it couldn’t recognise it, but at the point where I am very good I won’t want a practice app. ### 2/5 — No,feedback *2024-02-18, version 1.6* The app only intermittently will give feedback when I play/record. Microphone switched on, connected to internet. When I googled this problem it said if too many users are using the app this can happen. Useless function and therefore mainly useless app. No help function ### 2/5 — App unstable *2024-02-17, version 1.6* I see from a review over a year ago that the same problem of the app not working for very long has not been resolved. This is potentially a great app for those learning an instrument, with a helpful reward system. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-28.*