# South Block — user reviews > 116 indexed App Store user reviews of South Block by South Block Holding LLC, rated 4.72/5 from 2,812 ratings. - Source: https://appshunter.io/ios/app/south-block/id1289447690/reviews - App overview in markdown: https://appshunter.io/ios/app/south-block/id1289447690.md - Rating breakdown: 5★ 1,996 · 4★ 70 · 3★ 42 · 2★ 27 · 1★ 120 ## What do users think of South Block? Overall sentiment: negative **Pros** - 🚀 Smooth ordering process - 💡 Great rewards program - 👍 Sleek and intuitive app design - 🚀 Fast and reliable **Cons** - 🐛 Buggy and unreliable app - 🔑 Account and login issues - 💳 Payment and rewards problems - 🔍 Lack of customization options - 🚫 Inability to use gift cards **Commonly reported bugs** - App crashes frequently - Payment processing failures - Rewards not working as expected - Account creation and login issues **Most requested features** - Allow customization of orders - Integrate with Apple Pay - Improve rewards system usability - Provide better customer support ## Newest reviews (10 of 116) ### 4/5 — yum *2026-07-07, version 5.1.7* I absolutely love south block and I am so happy one finally came near my job. ### 3/5 — Annoying auto play video on front page of app *2026-05-27, version 5.1.7* Does a decent job at placing mobile orders and redeeming coupons. However, the May 2026 update added a super distracting and annoying auto play video on the front screen. Please remove that or add an option so that users can disable it. ### 4/5 — Kewl *2026-03-16, version 5.1.6* Free bowl ### 3/5 — App Needs More Efficiency *2025-12-21, version 5.1.5* Too many steps to create an order. Drop down menu in payment details should start with United States for country especially since the app is tracking the person’s location while using the app and South Block is not available in any other country. Also in the payment details, for the expiration date of the credit card, that too should have a scroll down with the month and year instead of having to type the information in. Once signed in, the name should auto-populate for the name field in the payment information. Eliminate all the extra pop-ups for add-ons and remove the automatic tip selection. ### 5/5 — Free stuff *2025-01-20, version 5.0.5* They gave me a bunch of free stuff ### 3/5 — Apple Pay Integration *2025-01-03, version 5.0.2* Does not show my apple play cards appropriately. ### 1/5 — Terrible App, Great Company *2024-12-15, version 5.0.2* This app has constantly had problems and I’ve been unable to order anything without it getting stuck on the location page. Upsetting considering there was a whole push to a new app. ### 2/5 — Account *2024-12-15, version 5.0.2* I’ve had an account for over 7 years and accumulated all these points and now it’s saying I need to create new account & I lost all of my points ### 3/5 — Past Orders *2024-12-12, version 5.0.2* I hope they can fix this next time they update. The new app makes it much harder to order the same thing each time if you’re a regular. Clicking “Past Orders” is just the beginning of the saga. Takes 7 clicks total to just reorder the same thing you ordered the day before. Previous app was more optimized for reorders. ### 2/5 — Great place. Terrible app *2024-12-07, version 5.0.2* The app makes it so hard to order anything. Easier to do it in person. ## Most critical reviews (10 lowest-rated) ### 1/5 — Poor UX *2026-06-17, version 5.1.7* Too many taps/clicks to complete an order. It feels like a high-schooler designed developed the checkout workflow. ### 1/5 — Buggy App *2026-03-29, version 5.1.6* App logs me out every day and forces me to change the password. I stopped going to South Block because of how ineffective the app is. ### 1/5 — The app is a poor representation *2025-10-06, version 5.0.9* I’m new to South Block and while I like the concept very little has worked in the app from day 1. With an average price point of $15 - $18 this is not acceptable. The promo discounts ($5 new app sign up and $2 off next purchase) don’t work in app. An employee had to ring me up in store to apply the $5 new app sign up. My time was wasted and I left frustrated after several attempts to apply the promo on a kiosk. App activities take too long to reflect in the app. An app ingredient audit needs to be performed so items like Agave can be added to orders. It is apparent corporate seeks to have customers self service but the app isn’t up to par for a full self-service experience. I live close to the Union Market location and on busy days (practically everyday) the kiosk order process is chaotic at best, and the staff are not proactive or helpful in sorting out customer confusion. ### 1/5 — Why does this app have high reviews? *2025-07-29, version 5.0.9* It’s mind boggling. As someone who also works on app dev - what the heck are you guys all doing? Points don’t work, fine print says bowl rewards are up to $15 but in store it’s $12.99. Don’t even show the bowl reward option in check out. Can’t sub or replace any toppings (like no bananas, strawberries etc). Make it so that I can order what I actually order in person with those options. I showed the store employee what was going on with the app and all they had to say was “don’t use the app”. A joke for company this size. ### 1/5 — Payment System Does Not Work *2025-06-21, version 5.0.8* Attempted across multiple devices and multiple payment methods - app fails to process payments or throws security errors. Do not use. ### 1/5 — Doesn’t work *2025-05-02, version 5.0.7* I already had an account at South Block and used to go very regularly. Banked a lot of points. Once they switched their points system, there’s ZERO way for me to log in. I can no longer get points, use the app to order, nada. It’s frustrating and prevents me from going there because it’s such a disaster. I’ve tried entering my email but it won’t take my password. I try to reset and it says I don’t have an account. I log I with Apple and it says I have an account. It’s a circle of unending errors and not worth my time. ### 1/5 — App is inconsistent *2025-03-09, version 5.0.6* Every version of south block’s app has had problems.It sometimes was not recording rewards after you order or not allowing you to order. It never works consistently. It’s very frustrating. ### 1/5 — New update doesn’t work *2025-03-04, version 5.0.6* This recent update won’t work. The app is super slow even to log in. Must fix asap ### 1/5 — No support *2025-02-17, version 5.0.6* The app often does not work. When something goes wrong, as it often does, there is no way to get help. No phone number. No answered text. You have to email and wait 24 hours for response. ### 1/5 — Bad experience *2025-01-12, version 5.0.2* Bad experience. The of app design was fine. They reduced the rewards and now apply the tip to the amount inclusive of tax. That’s wrong. Stop ripping people off. ## Most praised reviews (10 highest-rated) ### 5/5 — Delicious, rejuvenating smoothies and bowls *2026-08-01, version 5.1.7* Welcoming employees, amazing selection with the opportunity to add additional options for optimal pre or post workout training and or gains ### 5/5 — Delicious & Nutritious *2026-07-15, version 5.1.7* Fast, nutrient dense food that leaves you feeling good! ### 5/5 — In love *2026-04-06, version 5.1.6* I am in love with the health nut smoothie from south block, it is just so delicious, has the right ingredients and flavors. I also love the PBJ Bowl it is a better try! ### 5/5 — The best *2026-01-02, version 5.1.5* Obsessed with everything from south block! ### 5/5 — Hospitality *2025-12-18, version 5.1.5* Kekaaa ### 5/5 — app *2025-08-27, version 5.0.9* Amazing app! i love south block. ### 5/5 — Awesome App *2025-08-27, version 5.0.9* This app is smooth and great! ### 5/5 — Block of the south *2025-05-23, version 5.0.8* Yum ### 5/5 — App *2025-03-03, version 5.0.6* Great app! ### 5/5 — Pretty good app *2025-02-27, version 5.0.6* Smooth and works fast, lets me get my points. I like it --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-09.*