# South Downs Leisure — user reviews > 54 indexed App Store user reviews of South Downs Leisure by South Downs Leisure, rated 4.90/5 from 10 ratings. - Source: https://appshunter.io/ios/app/south-downs-leisure/id1455827981/reviews - App overview in markdown: https://appshunter.io/ios/app/south-downs-leisure/id1455827981.md - Rating breakdown: 5★ 9 · 4★ 1 · 3★ 0 · 2★ 0 · 1★ 0 ## Newest reviews (19 of 54) ### 2/5 — Fiddly site *2025-09-22, version 109.22* Personally I don’t think this is the easiest app to use ### 2/5 — Poor user experience *2025-01-31, version 107.106.1* It takes 13 taps to book a swim session and reverse out of the booking screens to the access control screen to open the gate at the pool… Frustratingly and unnecessarily fiddly… needs rethinking from the ground up. ### 2/5 — Poor user journey… *2024-10-29, version 107.106.1* Even when you have the correct default sports facility already selected, it still takes 9 further clicks to book and then enter the gates at the venue… doing this every morning with bleary eyes is tiresome. Seems little thought has been paid to the user journey. ### 2/5 — Clunky but usable *2024-08-15* Feels dated and is clunky to use - lots of unnecessary taps to complete what should be a simple process… A tab bar with frequently needed buttons accessible from anywhere in the app would be useful (eg: access control - which currently requires 5 taps to get to from the swim reservation screen…). Alerts are glitchy - often shows a large number next to the app icon (randomly showed 57 today), so have turned these off… ### 1/5 — Awful! *2024-02-25, version 107.17* The app experience is the must clunky thing I have EVER experienced!!!! Working in digital media myself - I can tell you now this whole experience needs redesigning & redeveloping! I literally tear my hair out every time I try to book a swim session! ### 1/5 — Clunky and why the age limit? *2024-02-16, version 107.17* You sell family memberships, but my 11 year old cannot use the app to book swimming? The app is fundimentally not fit for purpose, and yet you have geared your buseness around booking through the app? ### 1/5 — Not good for a family! *2024-01-23, version 107.17* Trying to use this for a family with 2 children is not good! They’ve recently updated the app which has resulted in me not being able to book swimming anymore - previously I only had to put their membership numbers in! You can’t book the roller disco for the family! It’s sooo frustrating 😩 ### 1/5 — Payment never works *2023-11-19, version 107.9* Payment never seems to work on the app ### 1/5 — Terrible, non-functional app *2023-10-29, version 107.1* This app is supposed to facilitate bookings, but is clearly designed to work only on specific platforms. It simply does not work on mobile safari, which is pretty poor for an iPhone app! It asks you to select a ‘club’ (aka venue), then does not allow any further function, refusing to acknowledge a club has been selected and not allowing any progress. Pointless even having the useless thing. Of course, no chance of phone assistance either. ### 1/5 — Useless app *2023-09-25, version 106.77* What a waste of time this app is! Totally useless ### 1/5 — Doesn’t work *2023-09-10, version 106.51* Try to book, but when I press an option it’s not taking me to the next page. Option to book on the website has been taken away now and seems to be app only… ### 2/5 — Please simplify! *2023-08-31, version 106.51* Way too complex to book swimming for my kids who are members. App is slow to process, but the timer keeps rolling. App doesn’t allow my phone to auto fill, adding to its cumbersome usage. I can’t personalise the app so details ie membership numbers are conveniently stored. I have to start all over again to add multiple bookings as the option offered to do this -following a long and patient successful booking - reverts to a page that offers me classes I’m not looking for. It reflects badly on the company. The Southdown leisure IT Dept could check out the hop pod app for some inspiration. ### 2/5 — Baffling app *2023-07-20, version 106.51* Vaguely managing to book swims, but can’t find my tickets though it seems to open the barriers at Sealanes. Generally pretty frustrating. ### 1/5 — Awful app *2023-06-14, version 106.51* This app is terrible, and makes booking anything unnecessarily hard and frustrating. ### 1/5 — Fundamentally broken *2023-05-29, version 106.51* Been trying to book a session at Sea Lanes, but the app is fundamentally broken so have been unable to complete the booking. ### 1/5 — Not a great app *2023-05-15, version 106.51* This app is terrible to navigate, it’s clunky in its UI and is in all reality a web app within an app. Why do we need to login in every time to book a session. Today after I logged in and booked the gym, I wanted to book another session for the same day and had to login again, please at least program it to remember our passwords and logins so we are not wasting time every day ### 1/5 — Can’t book a session as a member *2023-02-27, version 106.31* Probably the worst app I’ve ever used ### 1/5 — Awful app *2023-02-26, version 106.31* This App is awful to use. Can’t navigate around the different options. Just wanted to book a toddler session for my son and it doesn’t allow me to book it, even though I added him when I signed up. There is no trace of him now and won’t let me book anything because it’s “age restricted”!!!!!!!!!!!!!!!! ### 2/5 — Please sort out family membership! *2022-11-10, version 5.129* Recently got Fit4 for entire family. Choice of activities is brilliant and clubs are brilliant but as a mother, I need to be able to book for my two small children using the app. I have to call up which is hopeless if lines are busy. Please, please invest in your tech the way you invest in your clubs. ## Most critical reviews (10 lowest-rated) ### 1/5 — Does not work *2026-08-19, version 110.46* Painfully painful to use ### 1/5 — Not fit for purpose *2026-08-13, version 110.46* Using this app is painful. It’s overly complex, clunky, not intuitive and very frustrating to use. It should be binned. ### 1/5 — How to I book a swim ??! *2026-06-23, version 110.46* Looking to join and would like a try nowhere on website to book phoned no one answering phone . Please help ### 1/5 — CT *2026-06-21, version 110.46* Making an account is so painful. They ask for your life story and then once you get to the end if the app glitches out you have to start again. ### 1/5 — Worst app I have ever used *2026-04-17, version 109.40* Avoid at all costs. Can't use as a guest. Have to give every single part of my life history to sign up. Can't look up address using postcode. Can't use applepay, PayPal, Google Wallet. None of the fields work for autofill. Doesn't have autofill for credit card. ### 1/5 — Register *2025-07-16, version 108.41* I cannot register it does not accept my psssword it says it’s used by someone else which is impossible ### 1/5 — Worst Designed App I have ever encountered! *2025-05-30, version 108.41* Absolutely Rubbish! ### 1/5 — Frustrating *2025-05-28, version 108.41* I’ve been trying to register & login as SDL now taking over Hampton Pool. If registered initially but now doesn’t recognise my credentials. Resetting says doesn’t recognise email. Trying to register says email already in use. Utter waste of time. ### 1/5 — Not fit for purpose *2025-04-09, version 108.22* It cannot cope when lots of people are trying to book at the same time. It has been getting steadily worse as the months go on. ### 1/5 — This App appears to have been built in 2010 *2024-03-08, version 107.36* I am unsure why any leisure provider would use this product. Registration: No Autofills. Forces Country as part of address. Terrible interface Selection of class: no ability to move forward having selected club. Terrible registration flow which has poor ux and bad descriptions of input. I could go on but you only need to see the providers website that they should not be publishing apps. Who floats in text on a website? ## Most praised reviews (10 highest-rated) ### 5/5 — Easy to use and access *2023-06-15, version 106.51* Clear easy to use and amend swim times. Also very clear how many spaces, waitlist and when waitlist space available. Easy to change. All good. 🐬 ### 5/5 — New app *2022-04-26, version 5.94* My interests are in the gym and weights room. I am now able to choose the date in the same fashion as you would aerobic classes. I'm pleased that the app is developing, but am worried about the need to buy a newer Apple tablet, I have no need for a mobile phone, as it would be expensive for me as my only income is a small pension. Thank you ### 5/5 — Great staff *2022-03-09, version 5.69* I joined Southwick Leisure in January and have found all the staff so lovely, welcoming and helpful. The facilities are great and I’m really enjoying getting fitter and more flexible than I’ve been in a long time. ### 5/5 — Works well *2022-01-14, version 5.50* Friendly to use :-) ### 5/5 — Great app, great business *2021-06-17, version 5.11* Really easy to navigate and use the app. User friendly and very simple to use. Great access to catch up and demand classes. Sky High and above any other leisure industry application for members! 👍🏽 ### 5/5 — It’s an awkward app *2020-09-22, version 4.61* I signed in using my existing membership details but despite that the app says that I am not a member when I clearly am. It seems that it sends you to webpages instead of it being an app and the layout is quite a pain to use. ### 5/5 — Nice app *2019-07-12, version 4.11* The app does exactly what it should and does it easily too. It’s simple to use and really helpful, even if the booking system it links to isn’t! App gets 5 stars, booking system gets minus stars! ### 5/5 — Brilliant *2019-04-07, version 3.56* So easy to set up & use. Intuitive & simple to book classes & see what you’ve already booked. Thank you. ### 4/5 — Re joined *2022-03-04, version 5.69* Back after lockdown but disappointed that there is no longer a weight loss boot camp. I ### 3/5 — Good but needs some tinkering. *2022-09-19, version 5.116* It’s really frustrating when you’re trying to book a class or session that you have to enter your member number (my brain is already full of PIN numbers, codes and passwords). If I’ve already logged into the app, why should I then have to enter my member number? Also, once booked, you have to enter your email address TWICE. Why? I’m already logged in, you know my email address. A bit more time and effort should be put into the app to make it run smoother and be more efficient. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-15.*