# South Western Railway — user reviews > 278 indexed App Store user reviews of South Western Railway by First MTR South Western Trains Limited, rated 4.60/5 from 1,246 ratings. - Source: https://appshunter.io/ios/app/south-western-railway/id1104215511/reviews - App overview in markdown: https://appshunter.io/ios/app/south-western-railway/id1104215511.md - Rating breakdown: 5★ 973 · 4★ 188 · 3★ 38 · 2★ 14 · 1★ 33 ## What do users think of South Western Railway? Overall sentiment: negative **Pros** - 🚀 Easy to use - 📱 Convenient for storing and buying tickets - 🗺️ Provides live departure boards **Cons** - 🐛 Frequent crashes and bugs - 🔒 Unreliable login and account management - ⏳ Slow and unresponsive at times - 🚫 Fails to load or sync tickets - 💰 Expensive ticket prices **Commonly reported bugs** - Constant log-outs and inability to stay signed in - Tickets not appearing in app after purchase - Technical errors when trying to buy tickets - App crashing on launch after updates **Most requested features** - Add tickets to Apple Wallet - Improve communication during service disruptions - Introduce a favorites/frequent journeys feature - Allow saving of payment and railcard details ## Newest reviews (16 of 278) ### 4/5 — Much better than previously *2026-08-13, version 5.0.8* Updated Aug 26. This used to be a good app but then changes made it hopeless. But now greatly improved. Remembering login and payment details are the major pluses. Also reducing the number of steps/screens to go through just to buy a ticket. Still got things to learn from Amazon app/payment etc but much better than previously. ### 4/5 — Much better *2026-07-29, version 5.0.8* Much better now I don’t have to log in every single time. Would be good to add an expiry to tickets added to Apple wallet so they disappear when they become invalid. I now have hundreds of tickets in my wallet and it’s a pain to delete each one. ### 4/5 — Good app *2026-07-28, version 5.0.8* Intuitive app, easy to use. Just some glitches because it signs me out every time. That gets frustrating! ### 3/5 — Daily sign in *2026-07-05, version 5.0.7* Having to sign in everytime you want to purchase a ticket now is very frustrating. I’m considering finding another way to buy online. ### 1/5 — Log out *2026-07-02, version 5.0.4* Need to fix the app urgently. I can’t be logging into the app with my username and password every day of the week. INSTALL FACEID URGENTLY!!! ### 1/5 — Worse since ticketing login update *2026-07-01, version 5.0.4* Constantly requires additional button presses and confirmation, along with separate login step with seemingly no setting to remain logged in. Similarly, when you know the type of ticket you want, having to select specific trains is tortuous. Overall takes way, way too long and too many steps to complete what should be a simple, 30 second transaction. ### 1/5 — Appalling app *2026-07-01, version 5.0.4* Why should I have to register? I don’t when I buy a ticket at a station. I Spent ages trying to reregister because app update doesn’t recognise existing password. It was supposed to send email to verify but it never arrived and travel details timed out. Next time I’ll use Trainline app. ### 3/5 — Matthew *2026-06-29, version 5.0.4* I like the app but don’t like having to sign in each time as it’s takes along time ### 1/5 — Logged out *2026-06-25, version 5.0.4* SWR App constantly keeps logging me out every time I use it. Het this fixed ASAP. ### 1/5 — Unreliable *2026-06-24, version 5.0.4* App keeps signing out and then unable to log back in. ### 1/5 — Ripped me off *2026-06-24, version 5.0.4* Charged me for 4 tickets when I was trying to order 2… no option to cancel or refund… very badly designed and misleading. Sadly it’s the only option available even though it is defective. ### 1/5 — Not possible to log in *2026-06-23, version 5.0.4* I tap sign in, an auth modal pops up for 1 second and disappears. I tap “contact app support” and get a message saying “message center is not available”. I guess this is why Trainline gets away with charging a fee just for not being a train operator. ### 1/5 — So bad *2026-06-22, version 5.0.4* Difficult to know where to start… 1. You can’t add a railcard to your booking 2. App is always hanging 3. Is roughly 500 clicks to buy a ticket (which gives plenty of opportunity for point 2 above) 4. Have to keep logging back in (via the website, so what’s the point of the app??) Totally useless. Everyone involved should be fired. ### 1/5 — Almost unusable *2026-06-20* The old app had a few hiccups but largely worked. Since March this app has been almost unusable. On top of all the problems listed by other reviewers (having to log in again via a browser every time you open the app, randomly disappearing railcard details etc), it now won’t allow any changes to eligible tickets. If you complain, they tell you the process for changing a ticket now is to go to a person at the station before the time of the train but that is ridiculous, especially when you want to move your ticket because you find out at 6am that you’re not able to travel that day! And if you try to get a refund on the ticket they tell you that you can’t have one as the only allowed reason for a refund is disruption not their own digital incompetence. I’ve now lost hundreds of pounds because of this and will no longer use this app. ### 1/5 — Hopeless *2026-06-20, version 5.0.4* This app is abysmal. Keeps logging you out, an issue which SWR seem incapable of fixing despite knowing about the issue for months. Changing bookings now means having to go to go to the main website - an improvement, as previously they managed to get rid of that function altogether in the app - but still much more of a faff than it used to be. ### 1/5 — Terrible *2026-06-18, version 5.0.4* Whoever works in the dev team should hang their heads in shame. What a horrendous app this is, you have to login every time to use it even from the day before. Latest thing is it doesn’t immediately show you your ticket to add to wallet so you have to wait for email to arrive. Backward step and everyone should be fired ## Most critical reviews (10 lowest-rated) ### 1/5 — App stinks *2026-08-25, version 5.0.8* I can’t login, I did the password reset and am stuck in a perpetual sign in, sign in , sign in. What’s worse is this is preventing me view my already purchased tickets. What’s worse a shambles. ### 1/5 — Awful *2026-08-17, version 5.0.8* Simply terrible. Logged out constantly meaning purchasing tickets is so painful. The UX is poorly thought through. A central Function must surely be disruption on my journey but that avenue takes you off app to a clunky web site. ### 1/5 — Useless *2026-08-15* Can’t logon! App is stuck and suggests changing your password which is ridiculous. Hope they can run a train system better than develop software. ### 1/5 — Just the worst app *2026-08-15, version 5.0.8* the worst app update I've ever seen - logs you out multiple times a day, no Face ID, doesn't tell me about train delays, no templated ticket types when buying (like regular journeys at set times - you know, like a commute), so many clicks just to get a damn ticket. Absolute tosh ### 1/5 — Logon caught in a loop *2026-07-15* I have tried everything from reinstalling the app, rebooting phone, and clearing cache. The app won’t allow you to log on. It’s caught in a loop. You submit your credentials and it sends you right back to the logon page. Not useable. ### 1/5 — Worst app I have ever used *2026-07-14, version 5.0.7* This app does not even deserve one star. This is an app that is supposed to be used for daily transport, but using it is easily the worst part of my day. ### 1/5 — Updated but still somehow broken *2026-07-13, version 5.0.7* Saw they had updated the app but still can’t actually buy a ticket, you’d think that would be the priority. ### 1/5 — Rubbish *2026-07-06, version 5.0.7* Appalling. Logs you out all the time and won’t allow IOS facial ID sign in, and the browser based login doesn’t even have the password field set up to be recognised as a password field, so I have to externally go to the iOS password app, find and copy the password and go back and put it in. Which then when you have no or low signal at a random station when you’ve been logged out and need to log back in can be a huge problem. There is no excuse for such poor design in 2026. Sort it out. ### 1/5 — Terrible *2026-07-06, version 5.0.7* Never stays logged in, no memory of my preferences, defaults to a single ticket for search every time, doesn’t remember that I use a smart card even though I have one on my account. And it’s about 50/50 whether it works at all after taking my money. Needs significant improvement. ### 1/5 — Still broken *2026-07-02, version 5.0.7* 6 months since the revamped app and multiple “updates”. Still logs out multiple times in a day. App rating doesn’t reflect reality today where most reviews mention this issue. Repeated “app surveys” have this as an option, but still not fixed. App is utterly unfit for purpose when a ticket can’t be retrieved at the gate resulting in missed trains that I have and will continue to claim delay repay for. ## Most praised reviews (10 highest-rated) ### 5/5 — The navigation *2026-07-23, version 5.0.7* The navigation on the app is bit difficult , it logs out and need to log out n every time to buy a ticket . ### 5/5 — Nice app *2026-07-14, version 5.0.7* Good app, but add a swr map to it ### 5/5 — Sal *2026-07-05, version 5.0.7* Quick, useful and accurate train times at the touch of an app - have used it several times now and not been let down yet - works for me! ### 5/5 — Thanks *2026-07-02, version 5.0.7* Thanks ### 5/5 — Review *2026-05-18, version 5.0.3* Good prices and tells what is going on ### 5/5 — Very good *2026-05-16, version 5.0.3* Excellent ### 5/5 — SWR *2026-04-10, version 5.0.0* Simple,easy, ### 5/5 — Reliable and faster than browser *2026-01-10, version 4.74.0* Regardless of the benefits it comes with, sometimes, when you get to the stage where you need to pay by card, once you hit *pay by card* the next screen keeps loading for minutes then crashes. I had to use the browser when that occurred. Other than that it’s perfect and easy to use. ### 5/5 — Awesome *2025-11-26, version 4.64.0* Easy to navigate and keeps me on track with train times. ### 5/5 — Xxx *2025-10-04, version 4.64.0* Easy to use --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-03.*