# Southeastern: Train tickets — No booking fees!

> UK train ticket booking with no fees, real-time updates, and delay compensation. (iPhone/iPad app by The Go-Ahead Group plc.)

- Source: https://appshunter.io/ios/app/southeastern-train-tickets/id1544126349 (this page in markdown: same URL + `.md`)
- Developer: [The Go-Ahead Group plc](https://appshunter.io/developer/566501475)
- Category: Travel
- Price: Free
- Rating: 4.66/5 from 70 App Store ratings · 188 written reviews indexed
- Age rating: 4+
- Requires: iOS 15.1 · 85 MB
- Languages: American English
- Released: 2021-03-11
- Data updated: 2026-08-27
- Monetization: free with in-app purchases
- User reviews in markdown: https://appshunter.io/ios/app/southeastern-train-tickets/id1544126349/reviews.md

## What is Southeastern?

Travel anywhere: buy train tickets to and from any UK railway station, getting you where you need to go.

eTickets and Key Smartcard tickets: offer more sustainable alternatives to paper tickets.

Common Journeys: personalise your home screen and receive real-time updates on journeys you regularly make.

One Click Delay Repay: making delays easier! We’ll automatically generate a delay replay claim and tell you about the compensation you’re entitled to if your train is delayed by 15 minutes or more.

Journey alerts: get real-time notifications for journeys you are about to make straight to your phone.

Digital Railcards: save money with the convenience of a Digital Railcard on your phone.

Check how busy your train will be with SeatFinder information.

Powered by data from Southeastern, National Rail Enquiries and Transport for London.


Built with accessibility in mind: the user-friendly interface helps those with accessibility needs, and makes booking travel assistance easy.

## Key features

- Buy train tickets to any UK station
- eTickets and Key Smartcard options
- Personalized common journeys
- One-click delay compensation claims
- Real-time journey alerts
- Digital Railcards
- SeatFinder busy train information

## What do users think of Southeastern?

Overall sentiment: mixed

**Pros**

- 🚀 Easy to use
- 👍 Convenient for booking tickets
- 🚀 Fast and efficient
- 💡 Useful features like delay repay
- 👍 User-friendly interface
- 🚀 Seamless ticket purchasing

**Cons**

- 🐛 Frequent issues with loading tickets to key card
- 🐛 Unreliable app performance, crashes and glitches
- 🐛 Confusing and unintuitive user experience
- 🐛 Inconsistent functionality across different device types
- 🐛 Poor accessibility for disabled users
- 🐛 Slow response times and loading issues
- 🐛 Difficulty managing tickets and orders

**Commonly reported bugs**

- Inability to load tickets onto key card
- Inconsistent behavior when purchasing tickets
- Errors and crashes when trying to claim delay repay
- Issues with recognizing and applying railcard discounts
- Problems with syncing ticket purchases across devices

**Most requested features**

- Ability to save and reuse common journeys
- Offline support for accessing tickets
- Integration with mobile wallets like Apple Pay
- Improved accessibility features
- Better tracking and management of purchased tickets
- More intuitive and streamlined user interface

## Recent user reviews (10 of 188)

All indexed reviews: https://appshunter.io/ios/app/southeastern-train-tickets/id1544126349/reviews.md

### 1/5 — Stopping sending ads in notification

*2026-07-29, version 5.0.21*

Stopping sending ads in notification

### 1/5 — Cannot use valid railcard

*2026-07-25*

Will not allow you to buy tickets with railcard prices unless you have bought your railcard in the app. In other words, there is no way to transfer a railcard purchases elsewhere—e.g., through National Rail or in person—to your account. And you cannot select railcard prices unless you have a railcard loaded into your account. In effect, this makes the app useless for me.

### 2/5 — Advance booking Wad to Grantham

*2026-07-24, version 5.0.20*

We do not like or enjoy the underground connection on the Northern line from Lbg to Kings Cross when there is a Thameslink train from Lbg to StP / Kings Cross which is much easier. I also understand that we have to have paper tickets and not an e ticket due to the underground not accepting e tickets. This needs looking at and changing please!

### 3/5 — Paper tickets

*2026-07-20, version 5.0.20*

No option to have digital tickets on your phone when buying a trip to London with a travelcard. Please sort that out. Otherwise a pretty handy app.

### 1/5 — Railcard bug

*2026-07-15, version 5.0.20*

Selecting network railcard is not working and thus impossible to get the price associated. Reported wells ago and known issue but still not fixed. Keep deleting and reinstalling the app.

### 1/5 — Senior rail card

*2026-06-29, version 5.0.18*

The senior railcard option in the app doesn’t work. It used to up until latest update but no longer. All the other rail card options can be selected but not senior! I had to purchase my ticket at the station today and reported the issue to the man in the ticket office who said that others had complained of the same thing. Please fix it.

### 3/5 — Could be better - delay repay is rubbish

*2026-06-29, version 5.0.18*

The app is ok. Does what it needs to on the most part. Apart from Delay Repay which absolutely does not work - can see my ticket but cannot select it to put through a claim (convenient for SE some might say). The one click delay repay should be great but is very hit and miss. I would probably be less bothered if I didn’t so frequently need to use delay repay…

### 1/5 — Slow

*2026-06-27, version 5.0.18*

Expired tickets showing as active

### 1/5 — The worst app I have ever used

*2026-06-23, version 5.0.18*

Coded by stevie wonder

### 1/5 — Ignoring railcards

*2026-06-18, version 5.0.18*

The app no longer recognises railcards so you can’t use it!   Have to use Trainline!!!!   Sort it out please.

## Frequently asked questions about Southeastern

### What can I do with this app?

This app allows you to buy train tickets to and from any UK railway station without booking fees. You can also receive real-time journey updates, access digital railcards for savings, and benefit from one-click delay compensation claims if your train is delayed by 15 minutes or more.

### How does the delay compensation work?

The app features a 'One Click Delay Repay' system. If your train is delayed by 15 minutes or more, the app will automatically generate a delay repay claim for you and inform you about the compensation you are entitled to.

### Is this app free to use?

Yes, the app is free to download and use. While the app itself is free, you will need to purchase train tickets through it. The app also mentions in-app purchases, which likely relate to ticket transactions or potential premium features.

### What kind of tickets can I buy?

You can purchase eTickets and Key Smartcard tickets through the app. These offer more sustainable alternatives to paper tickets and provide convenience for your travel.

### Who is this app designed for?

This app is built with accessibility in mind, featuring a user-friendly interface that helps those with accessibility needs. It's ideal for anyone who travels by train in the UK and wants a convenient way to manage their tickets and journeys.

## Version history (last 5 releases)

### 5.0.23 — 2026-08-25

App enhancements and performance updates.

### 5.0.22 — 2026-08-10

App enhancements and performance updates.

### 5.0.21 — 2026-07-28

App enhancements and performance updates.

### 5.0.20 — 2026-07-14

App enhancements and performance updates.

### 5.0.19 — 2026-07-02

App enhancements and performance updates.

## Apps similar to Southeastern

| App | Rating | Price | Category |
| --- | --- | --- | --- |
| [Arriva UK Bus](https://appshunter.io/ios/app/arriva-uk-bus/id1496877823) | 2.2 (13) | Free | Travel |
| [THORPE PARK – Official](https://appshunter.io/ios/app/thorpe-park-official/id1218401801) | 4.8 (47) | Free | Travel |
| [South Western Railway](https://appshunter.io/ios/app/south-western-railway/id1104215511) | 4.7 (1,224) | Free | Travel |
| [Chessington Resort](https://appshunter.io/ios/app/chessington-resort/id974983909) | 4.8 (33) | Free | Travel |
| [Gatwick Airport Official](https://appshunter.io/ios/app/gatwick-airport-official/id1247492685) | 2.8 (6) | Free | Travel |
| [TfL Pay to Drive in London](https://appshunter.io/ios/app/tfl-pay-to-drive-in-london/id1453378287) | 3.5 (2) | Free | Travel |

## More apps by The Go-Ahead Group plc

- [Southern Railway](https://appshunter.io/ios/app/southern-railway/id779618917)
- [ThamesLink Railway](https://appshunter.io/ios/app/thameslink-railway/id908805038)
- [Gatwick Express](https://appshunter.io/ios/app/gatwick-express/id1134559254)
- [Go North East](https://appshunter.io/ios/app/go-north-east/id1556028079)
- [Southern Vectis](https://appshunter.io/ios/app/southern-vectis/id1556029040)

All apps by The Go-Ahead Group plc: https://appshunter.io/developer/566501475

## Related topics

[goahead group](https://appshunter.io/ios/topics/goahead-group) · [uk senior railcard](https://appshunter.io/ios/topics/uk-senior-railcard) · [southwestern railway](https://appshunter.io/ios/topics/southwestern-railway) · [network rail](https://appshunter.io/ios/topics/network-rail) · [thameslink railway](https://appshunter.io/ios/topics/thameslink-railway)

---

*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*