# Southern Railway — user reviews > 103 indexed App Store user reviews of Southern Railway by The Go-Ahead Group plc, rated 4.90/5 from 38 ratings. - Source: https://appshunter.io/ios/app/southern-railway/id779618917/reviews - App overview in markdown: https://appshunter.io/ios/app/southern-railway/id779618917.md - Rating breakdown: 5★ 37 · 4★ 0 · 3★ 0 · 2★ 0 · 1★ 1 ## Newest reviews (14 of 103) ### 2/5 — No scroll back *2026-07-10, version 5.0.19* Used to be better. Can’t scroll backwards now. So if I want to go back and see what time the train I’m on was due to be in so I can do delay repay (which is a lot). It doesn’t let you go back anymore. It used to. Feels like they’re making it harder to do delay repay ### 4/5 — ‘Via/Avoid’ causes search to glitch *2026-06-03* App works smoothly still but since last update there’s a bug where if you add a ‘via/avoid’ option to your search, it comes up as no trains found. As soon as you remove the addition, it searches as normal. Had a heart attack when I thought all the trains had been cancelled 😅. Other than that, all good, Apple Pay is best addition to the app by far. Thank you! **Developer response:** Thank you for your feedback. We’re sorry you’re experiencing issues. If you’d like help or can share more details, please contact us: https://www.southernrailway.com/help-and-support/contact-us – Southern Digital Team ### 4/5 — Taffinator *2026-05-07, version 5.0.15* The service is really easy to use and any problems are easily resolved ### 4/5 — Railcards *2026-02-03, version 5.0.11* Great interface. Easy to use. The option to add railcard should be on final page though, before payment is taken, to avoid going back to the front page ### 3/5 — Ok… but *2026-02-01* Much better than it used to be now tickets are on the app rather than emailed to you. However it has one flaw. Surely Return tickets should be the default setting. I would have thought this is what most people require. Returns and singles are so close in price it wouldn’t be a big deal if you mistakenly buy a return. However if you buy a single instead of a return it’s an expensive mistake. Twice now I have mistakenly purchased a single instead of a return. You have to pay £5 stupidity Tax to cancel the tickets. This is a rather steep charge for an automated process. Please make return the default and users beware. **Developer response:** Thanks for the feedback, I'm glad to hear the in‑app tickets are working better for you now. If you have any further suggestions, please contact https://www.southernrailway.com/help-and-support/contact-us - Southern Digital Team ### 3/5 — E tickets *2026-01-29, version 5.0.11* Why are e tickets not an option on southern rail app? ### 3/5 — E-ticket *2026-01-13, version 5.0.10* It’s really easy to use the app to buy tickets but why can’t I get an e-ticket any more. It’s made it much more inconvenient and less sustainable as I now have to get to the station earlier and print out my ticket ### 3/5 — Clunky *2026-01-09, version 5.0.10* No option to remove journeys from basket without deleting all of them ### 3/5 — E-ticket? *2026-01-03, version 5.0.10* Generally a good app but I don’t seem to get the option to buy an e-ticket. ### 4/5 — The railway experience *2025-12-05* To be honest, this app works great can buy tickets for all operators also showing their advance pricing, can easily see live departures, managing the the key smartwatches and season tickets is a breeze and no fees. No split ticketing unfortunately but that’s expected as that would cut into their revenue suppose ### 3/5 — The app has some bugs *2025-12-02, version 5.0.9* Both the web browser and app have similar problem - when trying to see earlier or later schedule, an unknown error occurred. ### 3/5 — Typical Southern *2025-10-08, version 5.0.6* Like it’s train service, the app is substandard. ### 3/5 — Train delay notifications don’t work *2025-09-24, version 5.0.4* Would also be helpful if delay replay claims could auto populate with ticket number ### 3/5 — Could be better *2025-09-15, version 5.0.4* Purchased an sTicket that was taking ages to load in the “My Ticket” section. I had to “pay as you go” to not miss my train 🤡 Eventually the sTicket only loaded after deleting and reinstalling the app. Really not happy about it! ## Most critical reviews (10 lowest-rated) ### 1/5 — Awful *2026-05-17, version 5.0.15* Doesn’t let me buy a simple season ticket and upload onto the Key Smartcard. Customer service was a joke. ### 1/5 — Does not do reservations *2026-05-05, version 5.0.15* May be all right for commuting although it’s fairly clunky but do not use to book long journeys as Southern cannot deal with doing reservations on any other train company. Really not good when you are old. Another aspect of broken Britain. Things broken into pieces that do not communicate adding cost complexity and confusion for pretty much everyone. ### 1/5 — Fundamentally broken *2026-02-24, version 5.0.11* App on par with the train company that run the line. Cheaply engineered and poorly delivered AVOID. ### 1/5 — Rubbish *2026-01-31, version 5.0.11* Not possible submit a claim through this app, always getting an error ### 1/5 — Broken since last update *2025-12-12, version 5.0.10* The last update means you can no longer use e tickets and you’re forced to do click and collect, which rather defeats the object of the app! ### 1/5 — Delay repay process is stupid *2025-12-10* To claim delay really you click on your ticket and Andrew your postcode and address. Then it asks for your ticket number - yes the number of the ticket you just clicked delay repay on. You then have to cancel and start again to get your ticket number. On attempt number 2 you enter the ticket number then next. You are asked to enter how much you paid. Yes you guessed it, you have to cancel the process and start again to see how much the ticket cost despite starting from the ticket. Here’s an idea - make the app grab all the ticket info and automate it. Make customers life easier, reduces errors. It won’t happen. Making reclaiming for the daily 1-4 hour delays difficult reduces how much they pay out. On the bright side, this awful company won’t manage this rail line in 5 months time. 🎉🎉🎉🎉🎉 ### 1/5 — Poor session handling *2025-11-06, version 5.0.6* If you are logged out for any reason, and you buy a ticket not logged in it won’t appear in your account despite it sending to the SAME email address. Like basic web shops can hack this why can’t a mobile dev for a train company? lol ### 1/5 — Rubbish *2025-10-24, version 5.0.6* Designed by monkeys ### 1/5 — If you are not drinking, Drive!! *2025-08-13, version 5.0.3* Unfortunately, it appears that we in the south have no choice but to rely on this company's "service." Disorganised, overpriced, no costume service, old and filthy trains. It would be safer to ride on top of an Indian train. ### 1/5 — No e-tickets??? *2025-06-20, version 3.0.19* I have to pick tickets up from the station- no option of e-tickets! ## Most praised reviews (10 highest-rated) ### 5/5 — Updated new app *2026-08-07* SO SO much better user experience and a lot easier to search and find / buy tickets. Much quicker response times and genuinely a great upgrade on their previous app. You can pin regular journeys and see the next train(s) on the home dashboard, which is intuitive. MUCH better going direct rather than using 3rd party apps (like TrainPal) where there are booking fees + admin fees when trying to get refunds. **Developer response:** Thanks for the feedback! We’re glad you’re enjoying the website and app. https://www.southernrailway.com/help-and-support/contact-us – Southern Digital Team ### 5/5 — Excellent *2026-05-17, version 5.0.15* Much more efficient than Trainline thank you ### 5/5 — Really easy to use App! *2025-12-04* Really easy to use App. Allows you to easily see time options, and how long your journey will take. Also very clear as to what ticket/s you are paying for at the checkout. Thank You Southern Rail! ### 5/5 — Easy to use *2025-11-24, version 5.0.9* App gave a range of tickets different times easy to use book and free electronic tickets ### 5/5 — Great app to plan trips *2025-11-07* Love this app for planning and booking train tickets, quick and easy to use. ### 5/5 — Quick and painless *2025-09-24, version 5.0.4* Nice simple site , does just what you want. ### 5/5 — Simple *2025-09-22, version 5.0.4* A very simple App to buy your train tickets. ### 5/5 — Easy and free *2025-09-09, version 5.0.4* So easy to use but take care to check all the details are correct and it’s free!! ### 5/5 — Mr *2025-09-04, version 5.0.4* Excellent service ### 5/5 — Great app *2025-08-18, version 5.0.3* So easy to use with no unnecessary time wasted!! Just perfect! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-06.*