# Southern Vectis — user reviews > 39 indexed App Store user reviews of Southern Vectis by The Go-Ahead Group plc, rated 5.00/5 from 12 ratings. - Source: https://appshunter.io/ios/app/southern-vectis/id1556029040/reviews - App overview in markdown: https://appshunter.io/ios/app/southern-vectis/id1556029040.md - Rating breakdown: 5★ 12 · 4★ 0 · 3★ 0 · 2★ 0 · 1★ 0 ## Newest reviews (15 of 39) ### 5/5 — Best bus service ever! *2025-02-19* Bus service coverage from north to south and east of the island is just amazing! The app makes such a difference - no time wasted standing at the bus stop, nor having to get wet in the rain. I really can’t fault it! ### 4/5 — Great app but one issue *2024-11-28* This is a great app and it is really useful. I use it every time I’m navigating around the Isle of Wight using public transport as a VI person. Public transport is very useful especially buses in this situation as they cover so much of the island however the one issue I find with the app is when I go onto the search button on the main screen and then I click on timetables the whole app completely freezes. I hope this isn’t a issue that can be solved very easily and very quickly as I say apart from this it’s an amazing app and I will definitely continue to use it especially if this issue is fixed but at this moment this issue Practically locks away half the app that was before accessible. I hope you take this with you into consideration. ### 5/5 — Superb *2024-10-15, version 75* A superb app. So useful ### 5/5 — Not tech savvy *2024-07-31, version 69* Bought two tickets on line - not tech savvy so screenshot the QR code and managed to lock ourselves out the account! I emailed and Liz answered very quickly with support. Darren the driver was patient, kind and a complete professional to everyone boarding the bus. Met Peter at Yarmouth and he was also very helpful. An amazing team working and we throughly enjoyed the bus journey across the island Thank you 😃 ### 5/5 — Mrs HORNBY *2024-06-04, version 66* Amazing bus service and the app is brilliant ### 5/5 — Love this app *2024-04-08* Reliable info. Realtime tracking. Best fares info. This is one of the best ‘bus’ apps 8ve ever used. Buses on the Isle of Wight are some of the best in the county. ### 5/5 — Brilliant Drivers *2024-03-25* Just like to say thank you to all the Southern Vectis Drivers. With all the road closures etc over the winter/ spring months , they all have remained ( outwardly at least 😂) calm and collected! More than I would have been! ### 5/5 — Good job *2023-12-25, version 56* Amazing app! The best ### 5/5 — Really Good *2023-08-28* The app is great, as is the service. The live tracker means we’re now having a drinking knowing we have time. Good work on the app. ### 5/5 — Excellent *2023-07-06* What a fabulous efficient service the island has…. Friendly drivers who are so skilled in negotiating the dreadful roads .more of the residents need to get out ### 5/5 — Fabulous *2023-06-26* Brilliant app- told me everything I needed to know ### 5/5 — Tourist on the island *2023-06-18* So easy to get a bus with a really reliable service and easy to use app. ### 3/5 — Apps journey planner *2023-04-18, version 41.0* The journey planner on the app doesn’t work ### 5/5 — Know when the bus is due *2022-11-02* The stops on the island do not generally have electronic departure signs so this app is a boon. I can see where the bus is while I’m waiting ### 5/5 — Excellent service *2022-10-30* Buses are clean and very comfy. Most importantly, it comes on time! ## Most critical reviews (10 lowest-rated) ### 1/5 — App Payment Duplication Issue *2025-09-25, version 101* App accepts invalid email addresses entered in error, app then takes payment and presumably tries to deliver bus passes to the invalid email address. No customer service, card company refunded. ### 1/5 — Late bud *2025-07-15, version 94* The buses are late most of the time even if the bus doesn’t come to the stop they don’t inform it most of the time ### 1/5 — Awful scams out of money *2022-10-27, version 39.3* Spent over £100 on tickets for the card and apple toy it doesn’t work anymore? Why did you let me spend the money? ### 1/5 — Useless *2022-08-19, version 38.2.2* Don’t bother using it. The so called live departures is great if you want to miss your bus. ### 1/5 — Bad *2022-04-18* I accidentally screen shot my bus ticket that was £130 and it suspended my account and won’t let me back into my account. Love you southern vectis 😍😍😍 ### 1/5 — Multiple ticket not read *2022-04-15, version 37.0.4* Had to pay with card ### 1/5 — Absolute joke *2021-09-28* It’s 9 o’clock in the evening raining and cold I’m at a bus stop 5 minutes before it’s meant to be here and the bus just doesn’t show up, it’s the 2nd stop on the route and it doesn’t show, there isn’t anything saying why it didn’t come on the app and I’m left to spend £30 on a taxi. ### 1/5 — Utter pony *2021-07-29, version 34.3.4388* Follow LIVE buses it says. Yeah right ! Watch the bus you’re waiting for travel towards you once you’re on it ! Even Michael J Fox couldn’t get this far into the future !!!!!!! Plop ### 2/5 — Student Verification *2022-11-24* Their system of online student verification is strange. I submitted a valid student card for Exeter, a national university in UK. However they somewhy rejected this! I was lucky cause I first landed on Ryde which has their travel centre to get verified face-to-face, but what if I attempted to start journey at Yarmouth or Cowes 😱 ### 3/5 — Needs Apple Wallet Support *2024-06-20* Handy to have the option to buy digital tickets but it’s missing the ability to add tickets to Apple Wallet. This would be much more convenient as then they could also be displayed in the Apple Watch if the phone battery has died. Most other travel providers offer this so it would be great if this could be included in a future update ## Most praised reviews (10 highest-rated) ### 5/5 — Southern Vectis bus App *2026-08-24* Usefulness. A very useful app, easy and intuitive, most impressed. Easy menu and quick response. ### 5/5 — Better then Stagecoach *2026-08-17* Been on the Isle for a while now and been using both app and buses and have to say that the buses are comfortable, reliable and staff and drivers are so friendly and so helpful. Stagecoach could take a leaf from you guys, as their app is terrible and their buses aren’t as reliable or comfortable 10/10 ### 5/5 — Great for travel *2026-07-18* Best thing since sliced bread. I’m finding the App very useful. ### 5/5 — Great Service *2026-07-16* Friendly drivers on all routes, very good punctuality, nice clean and well kept buses. ### 5/5 — Very regular user or the app *2026-06-01* This app is brilliant! I tell everyone about it and how easy it is to use. My son insisted on using google maps because or its features and I said “so does the app” my brother was using something else and I said “try the app” so simple and really helpful. Everyone who uses public transport on the island should use it!! ### 5/5 — Best service *2026-05-24* This has got to be one of the best bus services I have travelled on in the South of England ### 5/5 — Superbly useable *2025-11-02* This is the most user-friendly and helpful bus journey planner that I’ve come across… you even get the exact location of each bus stop. Journey planning is easy, as you can set it up to always use your current location as a start point, and it will navigate to your destination telling you the right number of buses to catch, the location of the bus stops and accurate timings. Can’t fault it. 5* ### 5/5 — Suggestion to aid wheelchair users. *2025-07-05* It would be good if the driver could update (in real time) whether there is already a wheelchair on the bus, as there is only 1 wheelchair space. ### 5/5 — Southern Vectis *2025-06-23, version 94* It’s a good app ### 5/5 — Mr squirell *2025-02-26, version 84* It’s great ! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-01.*