# Southwest Debit — user reviews > 44 indexed App Store user reviews of Southwest Debit by SoFi Technology Solutions, LLC, rated 4.50/5 from 478 ratings. - Source: https://appshunter.io/ios/app/southwest-debit/id6751347951/reviews - App overview in markdown: https://appshunter.io/ios/app/southwest-debit/id6751347951.md - Rating breakdown: 5★ 402 · 4★ 15 · 3★ 9 · 2★ 12 · 1★ 40 ## Newest reviews (12 of 44) ### 2/5 — Phillip Levine - applicant *2026-07-24, version 1.31.0* This has taken quite sometime, repeating the same steps over and over. Quite a few error messages. I’ve almost given up on occasion. Very inconvenient. ### 2/5 — No points earned *2026-02-12* I’ve been using this card & spending on everyday purchases for weeks but have received no points on my southwest account (account is definitely connected). Customer service is slow & this card seems to be too new & too many issues . **Developer response:** Thank you for taking the time to share your experience, we truly understand how frustrating it can be to use your card regularly and not see your points reflected. We’d like to get this resolved for you as quickly as possible. Please contact Southwest Rapid Rewards® Debit Card Services at 1-800-615-8230. Our team will be happy to review your account and help ensure everything is properly connected and your points are addressed. We appreciate your patience and the opportunity to make this right. ### 2/5 — Half works *2026-01-30* 1/30: Transactions have been fixed. I can consistently see my transactions. Moving my review up to 2 stars now. The current on going issue for me is linked accounts. It’s never worked. I get my accounts linked in the app, I get a confirmation email that it’s done successfully but the account never shows up and I can’t complete transfers from the other bank. 12/9 Update: Still can’t see my transactions in the app nor the website. Customer service line has a hard time understanding context of what I’m asking for when I’m trying to make sure I don’t have weird transactions on my account. I figure I will give this to the end of the year and if it’s not resolved, I’ll close the account. Putting my money at risk isn’t worth the hassle to earn rapid reward points. 11/25: The app will only open roughly half the time. The other half you get a blank screen that just says something went wrong. The times I can get the app to open. It is never able to show me my transactions and it just says we are unable to retrieve your data. I get the same unable to retrieve your data when I try to log into the account online. There is no page to see rapid reward points accumulated which is the entire point of this debit card to me **Developer response:** We’re sorry you’ve been experiencing these issues, we know how frustrating that can be. Our team is actively working to resolve the loading and data-retrieval errors affecting some cardholders. We also understand how important it is to view your transactions and Rapid Rewards® points. Since you’re seeing the same error in both the app and online, please reach out to Southwest Rapid Rewards® Debit Card Services at 1-800-615-8230 so we can take a closer look at your account and help get this fixed as quickly as possible. We’re here to help. ### 2/5 — Terrible app *2026-01-07, version 1.8.0* This is the worst banking app I’ve ever used. I’m never logged in for more than 2 minutes. I have to enter a verification code every time with no option to disable. My transaction activity never shows in the app. This app is negatively affecting the credibility of this card and makes it feel scammy though I know that it’s a partnership between Sunrise & SWA. There are so many high functioning banking apps in existence, I can’t understand why the developer is producing this shoddy app for such a major airline ### 3/5 — Is there an option for apple wallet…or no? *2026-01-06* I recently signed up for a card, and have transferred funds to this card. As I am waiting for the physical card to arrive, I am under the impression that I can add the new card to my digital wallet. But, how? I called customer support and they told me that it isn’t available. However, the emails make it seem like there is digital wallet support. So…yes or no? **Developer response:** Thank you for the feedback, we understand the frustration. You can still add the debit card to your iPhone wallet by opening Apple Wallet directly and manually entering the card details, even if there isn’t an “Add to Wallet” option in the app. If you continue to have issues, the Southwest Rapid Rewards® Debit Card Support team can help at 1-800-615-8230. ### 1/5 — Something Went Wrong *2025-12-05, version 1.2.0* The app never works!! Every time I try to login I keep getting an error message and to call some 1-800#. I’m giving the app and card a couple of months to work out the kinks before I give up and close out my account. ### 2/5 — Lack Luster *2025-12-05, version 1.2.0* They say add your debit card to your wallet on I phone but there is no tab to add to your wallet. Very archaic app. Does not feel fresh or new. ### 1/5 — App. Not working *2025-12-04, version 1.2.0* Big red X when I click on the app. instructing me to contact customer service who knew nothing about the app. and had no idea how to assist me. Only 27 people have written a review and gives the app. a 1 star rating ### 1/5 — Annoying af *2025-12-02* This app is literally the most irritating one on my phone. I have never been able to consistently login, even on the website. At this point I’m just not going to be depositing any money into this account and if they don’t get their issues fixed in the next couple of weeks, I’ll be closing the account altogether. The debit card arrived today (which was supposed to come over a week ago “by November 22nd”), and I can’t even activate it online because their systems are NEVER working. Website just loads halfway then stops, and app always says “something went wrong”. What kinda high school development contest did yall use to build this app?? No way you paid professionals a salary to do this, and then also actually rolled it out like it’s ready??? Get tf real. Such an irritating experience from start to finish. **Developer response:** We’re really sorry for the experience you’ve had, we know how frustrating it is when you can’t log in or activate your card, and we appreciate you sharing this feedback. Our teams are actively working on resolving the login and loading issues, and we’re committed to getting this fixed as quickly as possible. Since you’ve been unable to activate your card online, please contact Southwest Rapid Rewards® Debit Card Services at 1-800-615-8230 so we can assist you directly and make sure you’re fully set up. Thank you again for your patience while we work through this, we truly appreciate it. ### 1/5 — This app hates me *2025-12-01, version 1.2.0* One day it worked just fine and now I keep getting the “something went wrong” error message. It won’t go away. I have uninstalled and reinstalled and it still says the same thing ### 1/5 — App never works *2025-11-27, version 1.2.0* I can never get logged in. Always a system error. ### 1/5 — Persistent issues *2025-11-27, version 1.2.0* Not surprised at all about the low rating this App has received. It’s horrific at best and not ready for consumer use. And don’t bother calling the customer service support line. It is an exercise in futility and frustration. ## Most critical reviews (10 lowest-rated) ### 1/5 — Horrible product *2026-07-01* They only support 4 banks, good luck if you have BOA or chase. If the transfer actually happens (which is hit or miss, some days it works. Most it doesnt), it takes 8 business days to reflect on the account. You can only fund via debit card once. And verifying via small deposits never works. And when you try to close the account, they charge you $20 to your own money. There a bunch of hidden fees. Go elsewhere earning points. **Developer response:** We understand how important it is for everything to work right when you’re ready to use your card. Please reach out to Southwest Rapid Rewards® Debit Card Services at 1-800-615-8230, and we're happy to help answer any specific concerns you have. ### 1/5 — Do Not Use This Card. I may even stop flying Southwest because if it. *2026-06-16* UPDATE: Beware, initial authorizations do not drop off this card once the transaction posts. 4 times now with 2 different companies I had to wait 7 business days for holds to drop off my pending transactions even though the transaction had already been showing under “Settled and posted” once posted, the pending amount is supposed to go away immediately. These people are holding hundreds of dollars of my money unnecessarily for 7 business days until it automatically drops due to the hold expiring. UPDATE: Filed a complaint with customer service 1 week ago. My card still has a negative balance and the app and website are showing completely different balances from the IVR system. Not a single word from technical support. ****************** started using this card a few weeks ago and it has been a disaster. Nothing but problems that customer service can’t resolve. Right now the app and the website are showing a completely different balance than what customer service and the phone IVR are showing. It’s off by over 300 dollars. I have 3 pending charges that shouldn’t be there because the transactions have settled. It is a mess! Customer service is outsourced and show a lot of fake empathy, but as usual they don’t get it. There’s certainly a comprehension issue. I spent 2 hours today calling Southwest Debit, Kroger Corporste and Fred Meyer. Each one blamed the other. Bottom line: I am missing 300 dollars and nobody seems to really care or want to help. The way to a resolution is the customer service department at SW Debit. It is a nightmare full of people who lack basic English comprehension skills, which only makes the situation worse. **Developer response:** We’re sorry to hear about your experience and appreciate you taking the time to share your feedback. We understand your concerns around account balance discrepancies, and customer service support. Your input helps us continue to improve. For assistance with your account, please contact Southwest Rapid Rewards® Debit Card Services at 1-800-615-8230 — our team will be happy to help review and help resolve the issue. ### 1/5 — Bops! *2026-05-28, version 1.23.0* Very hard to navigate! ### 1/5 — App is fine. Bank is not. *2026-02-27, version 1.14.0* When they detect fraud which is basically anytime I use the card for more than $100 the transaction is decline. No warning. Nothing. This is so frustrating. ### 1/5 — Incompetent and awful app *2026-02-19* Can’t add debit cards for instant transfer. Keep getting an error that states the name on the card doesn’t match the name on the account when it very much does. Can’t transfer Venmo payments over to the card because the bank is rejecting it for whatever reason. Just an awful app all around and it makes me not trust the usage of the card. **Developer response:** Thank you for sharing your experience, we understand how frustrating this can be. At this time, instant transfers from debit cards or Venmo are not supported, as outlined in our Account Agreement. We will, however, review your feedback as we explore ways to potentially develop this capability and consider including it in our roadmap to improve the overall app and cardholder experience. For any account-specific questions or assistance, please contact Southwest Rapid Rewards® Debit Card Services at 1-800-615-8230, and our team will be happy to help. ### 1/5 — A headache already *2026-01-13, version 1.10.0* Can’t even login. Even when you reset your password numerous times. I read the bad reviews and still gave it a chance but guess reviews were right. ### 1/5 — Annoying af *2026-01-11* This app is literally the most irritating one on my phone. I have never been able to consistently login, even on the website. At this point I’m just not going to be depositing any money into this account and if they don’t get their issues fixed in the next couple of weeks, I’ll be closing the account altogether. The debit card arrived today (which was supposed to come over a week ago “by November 22nd”), and I can’t even activate it online because their systems are NEVER working. Website just loads halfway then stops, and app always says “something went wrong”. What kinda high school development contest did yall use to build this app?? No way you paid professionals a salary to do this, and then also actually rolled it out like it’s ready??? Get tf real. Such an irritating experience from start to finish. **UPDATE: also adding how annoying it is that there are no notifications about deposits or any way to set up REAL and MEANINGFUL alerts (ACH in or out, transactions over a certain amount, transactions at certain places, etc). This account functions more like a low budget Cash App (even they let you know when money is received) as opposed to a bank account. **Developer response:** We’re really sorry for the experience you’ve had, we know how frustrating it is when you can’t log in or activate your card, and we appreciate you sharing this feedback. Our teams are actively working on resolving the login and loading issues, and we’re committed to getting this fixed as quickly as possible. Since you’ve been unable to activate your card online, please contact Southwest Rapid Rewards® Debit Card Services at 1-800-615-8230 so we can assist you directly and make sure you’re fully set up. Thank you again for your patience while we work through this, we truly appreciate it. ### 1/5 — Never Works *2025-12-18, version 1.5.0* You can never see your account activity and the app works hardly ever. I'd never trust a large sum of money in this account and would never allow my full direct deposit, it's not safe. ### 1/5 — Half works *2025-12-09* 12/9 Update: Still can’t see my transactions in the app nor the website. Customer service line has a hard time understanding context of what I’m asking for when I’m trying to make sure I don’t have weird transactions on my account. I figure I will give this to the end of the year and if it’s not resolved, I’ll close the account. Putting my money at risk isn’t worth the hassle to earn rapid reward points. 11/25: The app will only open roughly half the time. The other half you get a blank screen that just says something went wrong. The times I can get the app to open. It is never able to show me my transactions and it just says we are unable to retrieve your data. I get the same unable to retrieve your data when I try to log into the account online. There is no page to see rapid reward points accumulated which is the entire point of this debit card to me **Developer response:** We’re sorry you’ve been experiencing these issues, we know how frustrating that can be. Our team is actively working to resolve the loading and data-retrieval errors affecting some cardholders. We also understand how important it is to view your transactions and Rapid Rewards® points. Since you’re seeing the same error in both the app and online, please reach out to Southwest Rapid Rewards® Debit Card Services at 1-800-615-8230 so we can take a closer look at your account and help get this fixed as quickly as possible. We’re here to help. ### 1/5 — Crashes *2025-12-05, version 1.2.0* The app crashes at night. I can’t open it after (for example) 7 pm. EVERYDAY !!!! . ## Most praised reviews (10 highest-rated) ### 5/5 — Not that good *2026-08-21* I like Southwest Airlines that’s why I stand up for this card. I have some side gig jobs. Sometimes when I finish my job, I get paid instantly so you know I’m trying to use like a instant transfer to get my money to this bank account. It’s taking forever for them to receive the money. **Developer response:** We understand how important it is for everything to work right when you’re ready to use your card. Please reach out to Southwest Rapid Rewards® Debit Card Services at 1-800-615-8230, and we’ll get things sorted out as quickly as possible. ### 5/5 — Earning as I spend *2026-05-08* I use this card to make a lot of online purchases. I’m starting to track my spending better and will be using this card when I travel for work and personal use more. So far loving this card! **Developer response:** Thank you so much for taking the time to share your experience! We’re thrilled to hear that your process was quick and easy from start to finish, that’s exactly what we aim for. We appreciate you pointing out the WiFi tip. Connectivity can definitely impact performance, and restarting or toggling WiFi is often a helpful first step when troubleshooting. Thanks again for the kind words and support. We’re grateful to have you with us! ### 5/5 — App *2026-04-20, version 1.18.0* I love the app and Southwest Airlines. ### 5/5 — Smooth onboarding *2026-02-13* From start to finish my experience was quick and easy. I personally feel bad for anyone who’s experienced issues along the way. The problem is WiFi while using this app and many others currently. Try turning it off and on. It might help with technical issues. Keep up the great work team! **Developer response:** Thank you so much for taking the time to share your experience! We’re thrilled to hear that your process was quick and easy from start to finish, that’s exactly what we aim for. We appreciate you pointing out the WiFi tip. Connectivity can definitely impact performance, and restarting or toggling WiFi is often a helpful first step when troubleshooting. Thanks again for the kind words and support. We’re grateful to have you with us! ### 5/5 — Love the card *2025-12-05* Easy to use and convenient. Loving the card and earning points on my purchases! **Developer response:** Thank you for the positive feedback! We’re so glad you’re enjoying your Southwest Rapid Rewards® Debit Card experience. Your feedback means a lot to us. ### 5/5 — Great app and card! *2025-12-04* As an early joiner I had some issues which I think were not related to the app. My experience has been great since, I’m able to see all my transactions and get in and out easily. **Developer response:** Thank you so much for sharing this! We really appreciate you sticking with us through those early issues. We're happy to hear things have been running smoothly and that you’re able to view your transactions and navigate the app easily now. If anything ever comes up or you have suggestions to improve your experience, we’re always here to help! ### 5/5 — Always willing to improve *2025-11-19* While I haven’t had many issues logging in or accessing my account, I find that if I have problems, I’m able to reach out and get my issue resolved by speaking to customer service. Just taking one or two more steps on my side goes a long way to resolving any problems that arise. **Developer response:** Thanks for the love! We’re so glad you’re enjoying your Southwest Rapid Rewards® Debit Card experience. Your feedback means a lot to us. ### 5/5 — Easy and convenient *2025-11-19* Just started using this and it’s super easy. My virtual card is great. I can use it to book flights and I love that I can earn rewards without a credit card. **Developer response:** Thanks for the love! We’re so glad you’re enjoying your Southwest Rapid Rewards® Debit Card experience. Your feedback means a lot to us. ### 3/5 — Needs some updates *2026-05-29* This is a good way to earn some additional SW RR points but there are some inherent limitations to this card. It often rejects instant transfers from PayPal or Venmo. You cannot instantly make a deposit with cash or a funds transfer. You need to plan very strategically if you plan to use it regularly. **Developer response:** Thank you for your feedback, we’re glad to hear you’ve been getting good use out of the card, though we understand how frustrating the transfer limitations can be. We appreciate you bringing this to our attention. If you need any further assistance, please contact Southwest Rapid Rewards® Debit Card Services at 1-800-615-8230. ### 3/5 — Apple Wallet Support? *2026-02-05* I’m looking forward to using the card but I’m bummed that it doesn’t have Apple Wallet support. You’d think that would be something that would have had before they released it. I hope it comes to the card sooner than later. I use Apple Pay daily. **Developer response:** Thanks for the feedback, we understand the frustration. You can still add the debit card to your iPhone by opening the Apple Wallet directly and manually entering the card details, even if there isn’t an “Add to Wallet” option in the app. If you continue to have issues, the Southwest Rapid Rewards® Debit Card Support team can help at 1-800-615-8230. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-02.*