# Southwest Financial — user reviews > 28 indexed App Store user reviews of Southwest Financial by Southwest Financial Federal Credit Union, rated 4.86/5 from 984 ratings. - Source: https://appshunter.io/ios/app/southwest-financial/id1261890539/reviews - App overview in markdown: https://appshunter.io/ios/app/southwest-financial/id1261890539.md - Rating breakdown: 5★ 885 · 4★ 60 · 3★ 13 · 2★ 6 · 1★ 8 ## What do users think of Southwest Financial? Overall sentiment: positive **Pros** - 👍 Convenient app - 👍 Easy to use - 👍 Friendly staff - 👍 Great customer service - 👍 Smooth and easy processes - 👍 Lots of features - 👍 Well-thought-out app - 👍 Excellent banking experience **Cons** - 🐛 Zelle feature not working - 🐛 Inconsistent app performance - 🐛 Login issues and timeouts **Commonly reported bugs** - Zelle feature not working - Inconsistent app performance - Login issues and timeouts **Most requested features** - Deposit checks online - FaceID recognition ## Newest reviews (13 of 28) ### 5/5 — Love it!! *2024-01-02* The new app is a complete upgrade!! Love the Zelle option and how everything is detailed. I Have always loved my credit union but this definitely took it up a another level! ### 5/5 — Amazing!!! *2023-12-13* This new banking platform is better then Wells Fargo app. I love this new app and the new features!!! Great job ! ### 5/5 — Best Credit Union Ever! *2023-12-12* This credit union is the best ever! I have banked with other financial institutions and no one cares more for their members! Mighty Maxx Cash is just the cherry on top! ### 5/5 — Best Credit Union *2023-10-31* Best credit union ever! ### 5/5 — The Best *2023-10-17* I love the app so convenience to use and come in handy ### 5/5 — Online *2023-01-03, version 9.5.4* Love doing all my banking on line. Would love to be able to deposit checks online. ### 5/5 — Useful *2022-10-07, version 9.5.4* It is a very useful tool to use to manage finance. ### 5/5 — Southwestern doing things *2022-08-30* I really like this back. All except one major flaw. When this wrong happen to your account they charge you $10 for a new card. That is so very wrong. I can see if you messed up yourself, but not if it wasn’t you. Other than that things are good at this back. ### 5/5 — Easy banking *2020-12-20* I have been a member of SWFCU for most of my adult life. At 66 years “young”, I love how the staff have always worked hard to make the experience easy, friendly and personal. I’ve known Jan since her first year and she is very compassionate and efficient about her service to the members. The e-banking had been a godsend for me. I will be a member until I pass this world. Merry Christmas everyone At SWFCU. And Thank You for all you do for us! ### 5/5 — Review *2020-09-01* They’re the BEST!! ### 5/5 — The app times out. *2020-05-20* Even when you have not been in the app for a week!!! You go the check your account & you select the app & it flashes the time out the the app will never open. ### 5/5 — ♥️ *2020-02-27* So user friendly and fast ♥️ ### 5/5 — Mobile app for SW Financial *2019-10-26, version 8.0.0* Fast, helpful, and reliable. Love it. Great feature to have. ## Most critical reviews (10 lowest-rated) ### 1/5 — Worst app ever *2020-05-04* Not user friendly. Not easy to access. It opens on it’s own terms. Do not recommend. ### 2/5 — AMAZING credit union. Ridiculously horrible website and app!!! *2022-02-18* When are you guys going to address the login errors on the app and website?? It’s been going on for a long time now and is so very annoying when you can’t even log in or access your accounts on the first try. ### 3/5 — Fix Zelle feature!! *2025-03-05* I have not been able to use Zelle since it became integrated in the app! I used to use the Zelle app but they now want me to go through my bank and it won’t work. I can’t send or receive. It’s been months! ### 3/5 — Inconsistent *2020-12-15* App works when it wants to work. Several times I have not been able to access the app. ### 4/5 — Nice app but... *2021-04-09* This one is a good one. Easy to use, accessible, straight forward, however, it does not work with newer iPhone devices that have FaceID and the full password has to be entered every time. I personally don’t like having to do that because it’s private info and the password is long. It would be nicer if the app was updated to allow FaceID recognition. ### 5/5 — App feedback *2026-01-11* I like the app it is very convenient. I am not always able to go to the branch. So the app is my only option at the moment. ### 5/5 — Very easy to use *2025-08-13* Lots of features and well thought out. ### 5/5 — Love it! ⭐️ *2025-07-12* Best App Ever! ### 5/5 — The best bank hands down!! *2025-06-05* Excellent customer service that is very catered to their customers. When everyone else has passed me up, this bank was there for me. ### 5/5 — So easy! *2025-02-03* The people are amazing and their app is so easy to use. I love this bank! ## Most praised reviews (5 highest-rated) ### 5/5 — Amazing support/service *2024-11-13* I am very young, and I’ve been with SWF for a few years now through my old job at kroger. I am not very experienced with other banks other than the services and availability to get support. This union absolutely never fails to impress me; I rarely have to wait long in order to get in touch. Whenever there is a waitlist, they ALWAYS call me back, and more than once if I do miss a call. They are so interpersonal and from my experience, friendly. I love this union and I am not planning switching anytime. They are wonderful and cooperative. 5/5 stars. ### 5/5 — Best Banking Experience *2024-04-22, version 10.00.11* I have been with SWF for 26 years. Have purchased all vehicles thru them. Process is very easy and smooth. Have credit card with them and have made getting loans easy. Best banking experience! ### 5/5 — Great *2024-03-11* I have been a member for over ten years now and have never had a single issue. Very friendly staff and overall great. ### 5/5 — Update *2024-02-07* New update to app is well laid out and easy to find what you’re looking for ### 5/5 — Amazing *2024-01-04* Amazing each and every time! Mary Larson has helped me for a few years now and she is a godsend! She always fully explains everything to me, works with my schedule and helps me to the best of her ability. I am pleased to be a member. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-07-22.*