# Southwest Gas — user reviews > 280 indexed App Store user reviews of Southwest Gas by Smart Energy Systems LLC, rated 4.80/5 from 99,478 ratings. - Source: https://appshunter.io/ios/app/southwest-gas/id1436732354/reviews - App overview in markdown: https://appshunter.io/ios/app/southwest-gas/id1436732354.md - Rating breakdown: 5★ 90,442 · 4★ 4,548 · 3★ 1,518 · 2★ 553 · 1★ 2,417 ## What do users think of Southwest Gas? Overall sentiment: negative **Pros** - ⚡ Easiness of payment - 📊 Convenient app - 🚀 Clean and easy to navigate app - 🔒 Two Factor Identication **Cons** - 💰 Fees - 🐛 Notification Bug Won't Clear - 🔍 Confusing payment options - 🤯 Archaic - 🤖 Stuck in a loop - 🤔 No way to delete multiple notifications - 📄 Automatically trying to enable paperless billing - 🤯 Billing info is inconsistent - 🐛 Can't remove notification - 🔒 Impossible to log in after update **Commonly reported bugs** - Payment amount keeps getting changed - Autopay not working properly - Login and account management issues after app updates **Most requested features** - Allow credit card payments without fees - Improve payment flow and visibility of terms/agreement - Add ability to see usage/balance mid-billing cycle - Improve account management features (delete bank accounts, etc.) - Fix notification bug and make it easier to clear ## Newest reviews (10 of 280) ### 2/5 — Fee to pay bill *2026-08-26, version 2.37* I do like the app but I don’t like to have to pay a fee to pay my bill. In this economy every penny matters. Is there a way to pay my bill without be charged to pay my bill? ### 3/5 — System errors *2026-08-26, version 2.37* My account was stuck on my old address for automatic payment. I did not figure this out until 24 hours after payment was due. ### 2/5 — Designed by committee? *2026-08-15, version 2.37* The UI was terrible ten years ago and hasn’t changed much since. Now it’s just inexcusable. Slow, error prone, and ugly. ### 5/5 — Functional *2026-08-04, version 2.37* This was so simple to pay ### 5/5 — Good *2026-08-01, version 2.37* It’s app very Nice ### 5/5 — Great App *2026-07-23, version 2.37* Well done Southwest Gas ### 5/5 — Good *2026-07-23, version 2.37* 👍 ### 5/5 — Great job *2026-07-17, version 2.37* Si easy paying my bills ### 5/5 — Great app *2026-07-08, version 2.36* Great app ### 1/5 — I Am And do not agree with any of terms and conditions *2026-07-04, version 2.36* I do not agree with any words none of which align with terms and conditions i didn’t agree to pay for this ## Most critical reviews (10 lowest-rated) ### 1/5 — Lost autopay *2026-09-01, version 2.37* Why was my auto pay canceled? ### 1/5 — Convenience fee *2026-09-01, version 2.37* Comes out of my bank account I shouldn’t have a $2.50 convenient fee ### 1/5 — Convenience fee *2026-08-28, version 2.37* $2.50 on an $11 gas bill is ridiculous ### 1/5 — Absolutely trash *2026-08-26, version 2.37* The app doesn’t work. Simple as that. It won’t even let you log in. After trying multiple times, I deleted the app and reinstalled from the App Store. Same problem. All I get is a message that says “cannot read data because it’s not in the correct format.” That’s not a device issue that’s a dev issue. Do better because it’s impossible to do worse. ### 1/5 — Scam Gas Co *2026-08-18, version 2.37* I recently moved so I shut my gas off at my old address. I then get a bill, I paid as I do every month. I figured that was my final bill and all is well. Then I receive a bill that says final bill but it’s after the date I moved out. So how can I owe a gas bill when I didn’t even live at the property. Turns out they didn’t go to shut the gas until after I moved and the bill is all for administration charges. So no bill for gas usage. They will extend your shut off so they can collect this BS administrative fees. Make sure when you move call a month in advance so you don’t get ripped off as I did. Forget about getting help with this their customer service it is as much of a joke as the company itself. ### 1/5 — App sucks *2026-08-15, version 2.37* Your app doesn’t work ### 1/5 — Forced Fees !!!! *2026-07-31, version 2.37* SW Gas is forcing customers to use a debit or credit card by making the option for using a bank account give an error saying that the account number is invalid !!! I checked with my bank no issues there, I contacted SW Gas and they opened a ticket with their IT department and it’s been over a month and the problem still exists, other customers with the same bank reported the same problem. So you’re forced to use a debit or credit card card with an expensive $2.50 transaction FEE !!!!! ### 1/5 — Useless *2026-07-20, version 2.37* App won’t even open anymore. Says not the right format. ### 1/5 — Payment method *2026-07-15, version 2.36* Is been several years of on time payments. But due to some mistake on my part I’m forced to pay $2.50 more each month. Has it not been punishment enough. Thank you ### 1/5 — Fees *2026-07-06, version 2.36* Everybody wants you to pay online nowadays you pay online with this company they charge you an extra two $2.50anything to make money off of people ## Most praised reviews (10 highest-rated) ### 5/5 — sW gas *2026-08-29, version 2.37* Easy The best app ok ### 5/5 — Southwest Gas Is The Most Awesome Natural Gas Company In America 🇺🇸 ? *2026-08-29, version 2.37* I’ve Been Using Southwest Gas For Almost 52 Years! They Have Never Let Me Down, Service & Customer Service Is Definitely Very Awesome 👍👍👍 ### 5/5 — New customer review *2026-08-28, version 2.37* Hi moved to Henderson in July 2026. I’m used to making my payments over the phone . I was told I could download the app and make to make my payments. It’s so easy and convenient to use. Just a few clicks and I can see my meter and process the payment with minimal time. Thank you SW gas for the app we love it! ### 5/5 — Bill pay finna be a hassle *2026-08-23, version 2.37* Sum times bill pay finna be a hassle but dis app wuz make it real easy n stuff ### 5/5 — Making a payment is easy *2026-08-20, version 2.37* On my busy days this makes it quick and easy for paying my gas bill . ### 5/5 — Succinct! *2026-08-20, version 2.37* Straight and to the point. No bells and whistles, just business. Greatly appreciated. ### 5/5 — Gas *2026-08-16, version 2.37* Gas is great ### 5/5 — I love Southwest Gas *2026-08-14, version 2.37* The easiest way to pay ever!!! Thank you ### 5/5 — Simple *2026-08-13, version 2.37* Makes life easier TY ### 5/5 — Timesaver *2026-08-07, version 2.37* Easy to use. I can pay my bill quickly and be done! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-05.*