# Southwest Missouri Bank \| SMB — user reviews > 50 indexed App Store user reviews of Southwest Missouri Bank | SMB by Southwest Missouri Bank, rated 4.90/5 from 4,505 ratings. - Source: https://appshunter.io/ios/app/southwest-missouri-bank-smb/id1494777457/reviews - App overview in markdown: https://appshunter.io/ios/app/southwest-missouri-bank-smb/id1494777457.md - Rating breakdown: 5★ 4,119 · 4★ 268 · 3★ 41 · 2★ 28 · 1★ 49 ## What do users think of Southwest Missouri Bank | SMB? Overall sentiment: neutral **Pros** - 🚀 Smooth and fast app - 👍 User-friendly interface - 🔒 Secure banking experience - 💡 Convenient features like mobile deposit and bill pay **Cons** - 🐛 Compatibility issues with older devices - 🐛 Occasional app crashes or bugs - 🚫 Removal of popular features like Zelle **Commonly reported bugs** - Mobile deposit issues with incorrect check amounts - Inability to log in after app update **Most requested features** - Ability to view transactions for individual accounts - More detailed bill pay confirmation - Endorse check instructions for mobile deposit ## Newest reviews (14 of 50) ### 2/5 — Not updating transactions correctly *2026-08-08, version 3.36.0* Why has app stopped updating transactions correctly sometimes as much as a week later? ### 4/5 — Memo *2026-07-23, version 3.36.0* Need more character added for memo’s notes ### 2/5 — Remote deposit *2026-03-08, version 3.31.2* Required several attempts, about amount entered was incorrect, and remote only on check, which were both correct ### 2/5 — App update *2025-11-12, version 3.17.0* I was disappointed to find out I could no longer use the app on my iPhone 8 This has been the best bank I have ever dealt with but what good is it if you can’t get to your account. The safari site ask for a verification code which sometimes takes hours to receive. Is that much security worth losing clients you have had for 20 plus years? ### 2/5 — Started out working great. Now won’t update my current balance *2025-07-21, version 3.25.1* The app works great. Low latency, easy to use. Until it won’t load anything. ### 5/5 — Awesome *2024-12-14, version 3.18.0* This app is a life saver ### 5/5 — So convenient *2024-12-03, version 3.18.0* Saves so much time by being able to use this app to deposit checks. ### 5/5 — Nice *2024-09-22, version 3.16.0* Where did Zelle go ? It’s not there anymore ### 5/5 — Transaction Notifications *2024-08-01, version 3.14.0* Hello, I would like to provide some feedback on the application. Is there a way to allow the app to only have push notifications and not sending it as a message? I know the app gets littered with a bunch of transaction messages for which you have to clear them out each time, but other banks that I use just have a push notification that comes through and you don’t have messagesinside the app clear out so it’s like you have to clear them out twice. That could be implemented? ### 5/5 — App works great, unless your phone just stopped being updated….. *2024-03-29, version 3.10.3* I loved using the SMB app until it stopped being compatible with my iPhone 7. (Days ago, and without warning) I’m not planning to upgrade my phone right now so I’m completely out of luck and ended up deleting the app. I opened up a different FDIC insured online bank account and now get a better interest rate and can effortlessly transfer money if needed. (Like I used to do on SMB’s app) It’s a shame that this has happened because I do like to support local, but as I am the primary bill payer and budget builder, not having instant access to my balances or being able to transfer anything while traveling was a huge Nope for me. Long story short: as long as you have a new phone, this would probably work for you. ### 5/5 — RK - CARTHAGE *2023-05-25, version 3.2.0* The app works great, never an issue that is troubling enough to leave a petty review other than a 5 star. Craig and his team at each branch is always professional, helpful, and Courteous. No issues or recommendations at all. ### 5/5 — SMB *2023-03-28, version 3.1.0* SMB always takes care of all my needs. I have never had any issues with SMB but any issues I have had, they have addressed immediately. SMB is awesome. Brady Stuart ### 4/5 — Twice *2023-03-22, version 3.0.1* Every time I open the app I’ve got to close it and reopen it to see up to date transactions. Just a small glitch but very annoying. ### 5/5 — Love my SMB! *2023-01-04, version 2.48.0* My favorite bank! ## Most critical reviews (10 lowest-rated) ### 1/5 — IOS 17 *2025-11-01, version 3.17.0* I really enjoyed being able to use the app and I have an iPhone 8 and I don’t plan on getting a new phone anytime soon because this one works just fine and I bought it out right and I don’t like having a payment. I will most likely be pulling my account and going to another bank. ### 1/5 — I’m changing banks *2025-10-31, version 3.17.0* Due to your mobile app upgrade my phone is no longer compatible I’m coming into to bank today an closing all accounts I’ve found another bank that fits my needs better ### 1/5 — Bill pay?? *2025-06-12, version 3.23.1* Had submitted a $4,000 payment to Bank of America credit card on June 9th or 10th For some reason it did not process Very unhappy if I did something wrong please advise ### 1/5 — Slow and old *2024-11-23, version 3.18.0* It needs an update. ### 1/5 — Horrible banking app *2024-06-29, version 3.10.3* Horrible banking app ! I do a lot of mobile deposits from being on the road this app is by far the worst thing ever all it ever says is deposit amount is wrong . Soon as I get back to Missouri I’m moving banks ### 1/5 — New update *2024-03-21, version 3.5.0* I can’t get in the app anymore because it requires iOS 16 and my phone only allows up to iOS 15.8. So I guess I just don’t get to see my account anymore. ### 1/5 — Deposit Check *2022-08-06, version 2.44.0* Had to try 5 times. Error kept saying the amount entered compared to the check was wrong. Not to hard to enter 4.70 . Finally changed the background, but that shouldn’t make any difference but it finally accepted the deposit. ### 1/5 — Bad update 100% *2020-10-17, version 2.23.0* The app is terrible, it won’t even let me log into my account. Do not get the update if you ever want to keep track of your money ### 1/5 — Bill pay *2020-10-15, version 2.22.1* Does not give a confirmation on transaction. When hit submit. ### 1/5 — Mobile deposit *2020-10-07, version 2.22.1* I liked the previous one when it automatically took the picture of the check for you, this is a step backwards ## Most praised reviews (10 highest-rated) ### 5/5 — Deleted my account *2026-05-30, version 3.34.1* They deleted it wth ### 5/5 — SMB Best Bank Ever *2026-05-24, version 3.34.1* I have banked with SMB for many years and I love the online Bill Payer, it saves me so much time paying bills as a rental property owner. They have amazing Customer Service and a small town bank feel, even though they’re a big bank! They have several convenient of bank locations and ATM’s around town and the area! ### 5/5 — MK *2026-03-05, version 3.31.2* Alls well as always. When I need help they're always very helpful. I'm a senior, and they're always friendly when I need extra assistance. ### 5/5 — Easy to use *2026-02-25, version 3.30.2* Convenient ### 5/5 — 100% *2026-02-06, version 3.30.2* I have banked at SMB for at least 40 years and their app makes the loyalty even better!!! ### 5/5 — Perfect app *2025-12-04, version 3.29.0* Works great and is very useful to have. Happy our bank offers this to us. ### 5/5 — Great App *2025-11-04, version 3.28.0* Compared to other apps I use, this is the best banking app. It makes my life so much easier with my recurring bill pay and transfers. Transaction alerts are helpful too! ### 5/5 — Salute to SMB *2025-04-17, version 3.22.0* Using the Online Banking through SMB has given me the ability to do all my banking transactions online without any problems or concerns whatsoever. Through the many years of online banking service, I have gained a relationship with the customer service team and have confidence that my banking account is secure and well maintained by SMB. Thank You! ### 5/5 — SMB *2025-02-21, version 3.19.1* SMB has the greatest app. It’s easy to use. Updates quickly. You can chat with a rep from the bank if you have a question. If suspicious activity is noted SMB will text and email you immediately. They will take care of getting rid of the threat for you and reimburse your acct. I’m really glad to know I can rest easy knowing my money is safely in good hands. Thank you SMB. ### 5/5 — Best customer service! *2025-01-03, version 3.18.0* BEST BANK IN TOWN! ❤️ --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-04.*