# SP1 – Commercial Electric Plug — user reviews > 142 indexed App Store user reviews of SP1 by Leedarson Lighting Co., Ltd, rated 2.80/5 from 82 ratings. - Source: https://appshunter.io/ios/app/sp1-commercial-electric-plug/id1474605494/reviews - App overview in markdown: https://appshunter.io/ios/app/sp1-commercial-electric-plug/id1474605494.md - Rating breakdown: 5★ 25 · 4★ 13 · 3★ 2 · 2★ 3 · 1★ 39 ## What do users think of SP1? Overall sentiment: negative **Pros** - 🚀 Easy to set up - 👍 User-friendly app - 🚀 Plugs work great **Cons** - 🐛 Connectivity issues - 🐛 App not working - 🐛 Password reset not working - 🐛 Compatibility issues - 🐛 Buggy app - 🐛 Unreliable performance **Commonly reported bugs** - Inability to connect to WiFi - App not sending verification emails - Plugs losing connection over time - Scheduling issues with timers - Incompatibility with newer iOS versions **Most requested features** - Allow multiple user access - Improve app interface and navigation - Add support for 5GHz WiFi networks - Improve password reset functionality ## Newest reviews (20 of 142) ### 1/5 — Can’t connect to WiFi *2025-10-24, version 1.3.1* Useless ### 1/5 — Schedule doesn’t work *2025-10-14, version 1.3.1* The schedule only allows on time or off time not both. Terrible app someone needs to debug and fix it. ### 1/5 — Broken app *2025-08-28, version 1.3.1* Won’t let me reset my password and emailing the company illicits no response. When it worked it was nice… ### 1/5 — Brutally bad app *2025-08-25, version 1.3.1* Can’t get my email verified, tried deleting and reloading, same issue. No support either. ### 1/5 — Worst app I’ve used so far *2025-08-21, version 1.3.1* I can’t even finish creating my account. Still waiting for the confirmation email ### 1/5 — Useless product *2025-08-20, version 1.3.1* No welcome email is coming through after multiple tries. Waste of time. ### 1/5 — Junk app *2025-08-19, version 1.3.1* Tried to change to different WiFi device but was unable. Was going to try again after a few months but now the password is lost and don’t get email when reset password option used. Tried to create new account but don’t get welcome email. Don’t waste your money on this junk. ### 1/5 — App is not working (no support at all) *2025-08-18, version 1.3.1* I cannot reset my password using the “forget my password”. There is no email send to me to reset the password. ### 1/5 — Why you need registration?? *2025-08-17, version 1.3.1* No verification link coming to email. What’s the point of this registration?? Why you want to register us ? Is it a paid subscription?? No right? Then remove this registration process ### 1/5 — Password reset not working anymore *2025-08-16, version 1.3.1* Been using this plug for 3 years and recently tried to use the timer function. App requires a login every few months. (Why???) and since I forgot my password I have had to do the password reset. The password reset function is not working. It doesn’t send the reset email to my address. I tried. Opening an account with a different email address and it doesn’t work either! COMMERCIAL ELECTRIC!! FIX YOUR SOFTWARE!! ### 1/5 — Just return it. *2025-08-15, version 1.3.1* Do yourself a favour and return the plug. There’s zero response from the developer about any issues reported. I signed up and never got the welcome email - after multiple attempts. Disappointed The Home Depot would carry a useless product. ### 1/5 — Smart plugs *2025-07-08, version 1.3.1* All stopped working. Won’t re-connect to internet. Deleted app and re-downloaded. Won’t remove timers can’t access them. ### 4/5 — SP1 Plugs *2025-07-07, version 1.3.1* I want to start by saying I do like these plugs better than another set of plugs I used, the app is user friendly and the app keeps the plugs. The only issue is my plugs have a flashing green light now, everything is fine, they are connected to the wifi and they are the way they are supposed to be, however I see on the app that it’s been 5 years since an update, I think they need to update the app. Also there is really no other way to contact anyone hoping they see this and look into it. ### 1/5 — Not functional *2025-07-02, version 1.3.1* Can you please check what is going on? Totally unresponsive app, can’t add or remove or reset….my two plugs stopped connecting to wifi and I can’t do anything within the app. ### 1/5 — Plug wont connect to wifi *2025-03-31, version 1.3.1* Plugs often disconnect from app and will not reconnect till they want to days later fix the app come on i have 20 of them for terrariums i have to get down on my knees to find the one thats disconnect and manually hit button somewhere under one of them ### 1/5 — Frustrating *2025-03-22, version 1.3.1* I created an online account but when I try to sign in to add a smart plug I get a message “email or Password incorrect” So I try to reset The password And I get a message “Email don’t verified!” So now I can’t sign in and my smart plug cannot be used at all! Terrible app and unusable product! ### 1/5 — It doesn’t Work *2025-03-18, version 1.3.1* Returned the product. App is not working at all ### 3/5 — Not totally reliable *2025-02-14, version 1.3.1* Turns plug off and on ok, but loses track of whether or not plug is on or off !! This makes use of these plugs questionable for remote stuff. ### 1/5 — Worst app ever *2025-02-07, version 1.3.1* My Dog create a better app ### 1/5 — Pathetic. *2024-12-21, version 1.3.1* This app is inconsistent, misleading and next to useless. A junior high school student could do better. The “+” in the upper right corner of some pages is non-function. The “<“ in the upper left is the same. No indication that the devices do not work with a 5ghz network. ## Most critical reviews (10 lowest-rated) ### 1/5 — Not connecting *2026-06-11, version 1.3.1* Full of issues ### 1/5 — Clunky Rarely Works *2026-06-02, version 1.3.1* Since there was a reset a few months ago nothing works as it should. The app has always been slow and clunky, but now it is useless. ### 1/5 — Garbage *2026-05-11, version 1.3.1* Completely broken app cant do anything ### 1/5 — Doesn’t work in 2026 *2026-05-03, version 1.3.1* Received an email in early 2026 saying there was going to be an update and everything should be fine. Followed all instructions. After moving apartments and resetting all plugs, redownloading app, resetting network, no plugs are working. Completely bricked. Can’t find any help as all contacts here just redirect to Home Depot site. ### 1/5 — Useless app *2026-04-26, version 1.3.1* Its fake. Total scam. Never ever buy this product. They should be sued. I hate it. Cant even explain how frustrated i am. Useless useless useless. Scam scam scam. Money scam ### 1/5 — Won’t work anymore *2026-04-19, version 1.3.1* Very dissatisfied with it disconnected from wifi and won’t reconnect tried everything it shows me my wifi name I add password and it just spins and goes back to wifi page. I even reset it. ### 1/5 — 5 Years Since Last Update *2026-03-25, version 1.3.1* This app needs an update. Does not work properly on new iPhones. Please update this app! ### 1/5 — Inoperable 2025 *2025-12-21, version 1.3.1* This app is no longer functional as the update to iOS overlaps the icons for adding and editing new devices on your network ### 1/5 — Garbage!!! *2025-12-03, version 1.3.1* What an incredibly poorly written app. It’s impossible to use this app. After numerous reboots and restarts to try and get a smart plug connected, I had to give up. Home Depot should be ashamed to be associated with this product. ### 1/5 — More Garbage *2025-11-29, version 1.3.1* The app does nothing after you connect to the plugs Wi-Fi. Absolutely useless. Throw in the garbage and go buy Govee. ## Most praised reviews (10 highest-rated) ### 5/5 — Actually works pretty good for Xmas lights *2023-12-01, version 1.3.1* Not sure why all the bad reviews; but it works decent in 2023. If you’re having issues connecting just hold the button for 10sec and the plug will reset. Says so right in the manual ;) ### 5/5 — Works great !!!! *2022-10-26, version 1.3.1* I picked up a three pack two months ago, and they worked perfectly Went back and got another two packs and have the entire house configured The app works fine for me Not sure why so many people are having so many problems Time will tell if they last ### 5/5 — Super Easy *2022-06-22, version 1.3.1* Don’t know why there are so many -ve reviews. I was able to set 2 plugs in less than 10 mins. Will see how the service goes. No complains with the app. ### 5/5 — Maybe not so bad- actually very good? *2022-06-18, version 1.3.1* I bought the plug at Home Depot for what I thought was a deep discount, then read reviews and figured “terrible mistake and waste of time”. Flash forward 5 minutes and I’ve got it running and doing the job I bought it for. I guess time will tell, but so far it seems like it’s working well and no issues with connectivity. ### 5/5 — Great app *2019-12-28, version 1.1.1* This is super convenient! I fully recommend it. ### 5/5 — Easy to set up *2019-12-27* Great app. Never come home to a dark home. Everything worked first time. Being disabled this new way of living is so much easier. ### 5/5 — good *2019-12-27* Love this app. I use the timers for the plugs to switch my lights on. Turn the lights off with my app when I go to bed instead of wondering about in the dark. I thought I heard someone outside my house and switched the living room and hall lamps on from my app so that if there was someone there it would deter them. ### 5/5 — five starts *2019-12-27, version 1.1.1* App works fine now with latest update. ### 5/5 — highly recommend *2019-12-27, version 1.1.1* Really great accessory, I only wish it was HomeKit compatible. ### 5/5 — good app *2019-12-27, version 1.1.1* Easy to monitor, edit and use. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-13.*