# Space NK \| Beauty — user reviews > 57 indexed App Store user reviews of Space NK | Beauty by Space NK, rated 3.62/5 from 144 ratings. - Source: https://appshunter.io/ios/app/space-nk-beauty/id6751544303/reviews - App overview in markdown: https://appshunter.io/ios/app/space-nk-beauty/id6751544303.md - Rating breakdown: 5★ 80 · 4★ 10 · 3★ 7 · 2★ 13 · 1★ 32 ## Newest reviews (15 of 57) ### 3/5 — App issues *2026-08-05* I love space nk. It’s my guilty treat and I’m not rich or an influencer so save up every now and again to buy something nice. However often when I go to pay either using my card or Apple Pay it will not go through. I try numerous times and end up either giving up completely or having to login via safari. It always happens when they have 20% off and I initially thought they closed the offer and I was too late for the discount but I think it’s just an in app issue. Sometimes it works and sometimes it doesn’t. Otherwise I adore the brand just the app is a bit glitchy. ### 3/5 — Good app but new update logs me out *2026-08-03, version 1.8.0* Shopping on the app makes it easy, but the latest update keeps logging me out and I need to sign in fresh every time. Very annoying. ### 4/5 — Love the App, but It Needs Fixing *2026-07-21* I really enjoy having and using this app, especially in the physical store, where I have my wishlist to remind me of what I need to purchase! There are a few issues with this app. Firstly, I would like the app to properly support landscape mode on the iPad. At the moment, it is very glitchy. It works for a few seconds, and then I click something and it only shows half the app. Then it gets stuck and doesn't rotate to landscape mode at all. Secondly, I would like to see my full purchase history, both online and in-store, on the app and on my account accessed via the website. At the moment, only online orders are visible on the app—that's it. **Developer response:** Hi, Thank you for taking the time to leave such detailed feedback. We're so pleased to hear you're enjoying the app, especially using your wishlist while shopping in store. We're sorry to hear about the issues you've experienced using the app in landscape mode on your iPad, and we appreciate you bringing this to our attention. We've shared your feedback with our app team to review. We also appreciate your suggestion about being able to view both your online and in-store purchase history within the app and on our website. We can certainly see how this would make managing your account much easier, and we'll ensure your feedback is passed on to the relevant team for consideration. ### 2/5 — Service slipping *2026-07-20, version 1.8.0* Space NK used to have great service. But now I never get the samples I select, usually no samples at all - I dont know why they dont manage customer expectations better. They are blighted by slow delivery even though I pay for next day. Now buy from other providers ### 4/5 — Great *2026-04-20, version 1.5.0* Great app, really easy to use and find products ### 3/5 — Needs more work *2026-04-20* This app repeatedly glitches at the point of payment. I recently tried to purchase some items which included a free gift but couldn't pay due to problems with the app. At the point the payment finally went through, the free gift had been removed from the basket even though it was still possible to buy the same items with the free gift **Developer response:** Hi, We’re sorry to hear about the difficulties you’ve experienced while using the app and understand how frustrating this must have been. We’re actively working on improvements and would really appreciate the opportunity to look into this further. Please reach out to our Customer Experience team a customer.services@spacenk.com so we can gather more details, investigate the issues you encountered, and help ensure a smoother and more enjoyable shopping experience going forward. Once this is resolved, we’d love for you to enjoy the app as intended ### 4/5 — Great app *2026-04-20, version 1.5.0* Loving the space nk app. Lots of information on products. A huge variety of products and matched to your needs. Love the free samples and speedy delivery. Also constantly introducing new ranges with information and reviews. ### 4/5 — I love the app!! Payment issues keep reoccurring:( *2026-04-20* I really love the Space NK app overall — it’s easy to browse, I use the wishlist all the time, and it makes discovering products so convenient. However, the checkout experience is very frustrating. Unless I use Clearpay, payments almost always fail in the app. Apple Pay, Klarna, and entering my card details manually all show errors. Because of this, I nearly always have to switch to Safari on my phone and complete the purchase on the website instead of using the app, which defeats the point of having it. It would be great if this could be fixed, as otherwise the app experience would be perfect. **Developer response:** Hi, thank you for taking the time to share your feedback. We’d really appreciate the opportunity to look into your payment issue further. Please contact us at customer.services@spacenk.com so we can gather more details, investigate what went wrong, and help ensure you have the best possible shopping experience on our app. ### 5/5 — Just as easy to use as the website - but can be accessed from my pocket! *2026-04-20, version 1.5.0* I love SpaceNK and I was pleased when they launched an app. It has all of the features I need and is very easy to navigate. No complaints at all. ### 5/5 — Excellent app and very easy to use *2026-04-20, version 1.5.0* Brilliant that finally DpaceNK has got an app. It’s so easy to use and access is excellent ### 5/5 — Good app *2026-04-08, version 1.4.0* Can’t find my Space NK card in the app but otherwise it’s an excellent highly recommend ### 3/5 — App Feedback *2026-03-21* Firstly, this is the only place to leave app feedback however I wanted to include images / video. You should include an option for ‘app feedback’ in your drop down / suggestion when it comes to the contact us page within your app. The app doesn’t show ml / grams for some products. I won’t buy anything unless I know how much I am getting. **Developer response:** Hi Molly, we’re sorry to hear you’ve had trouble using our app. We’d really like to help get this sorted for you. Please reach out to our Customer Experience team at customer.services@spacenk.com with details of the issue, and they’ll work with you directly to find a solution. Once this is resolved, we’d love for you to enjoy the app as intended. ### 5/5 — Great on-line shop *2026-03-16* I was so pleased when this app came out. I don’t live near an actual store so it’s great to be able to get these products on-line in one place. The choice is fantastic and the prices are good as well. I love the recommendations, I’ve bought a few things based on this and will continue to use them. I’d recommend using this app, great prices, fantastic choice, quick delivery and rewards, whats not to love. **Developer response:** Hi, thank you for taking the time to share your experience and we're delighted to hear you love our range of products. We look forward to welcoming you back soon! ### 5/5 — Lovely way to shop *2026-03-09, version 1.1.2* As a regular shopper at space nk online i'm really enjoying now using the app to make my purchases. It's super easy to use and makes for a much smoother shopping experience. ### 5/5 — What’s not to love? *2026-03-08, version 1.1.2* Spacenk can do no wrong! The app is super easy to use! Makes ordering my faves and stocking up so simple. ## Most critical reviews (10 lowest-rated) ### 1/5 — Awful Experiance *2026-06-17* Awful experience. I have tried for over a week to contact them about a missing item from my order and they just send back automated messages every time about orders going out being delayed. I HAVE MY ORDER, it was just MISSING an item. I have even sent in photographic evidence and that doesn't even get a real response. I will have to contact my bank soon to back charge my order as these people don't seem to care and are uncontactable. Happy to take your money but won't help you when you need it. These are expensive products too, I expect better service for their price range. They didn't have anything on their website about orders being disrupted or delayed either. AVOID THIS COMPANY. ### 1/5 — Dreadful. *2026-03-20, version 1.4.0* Made an order and money was taken yet did not receive a confirmation email. It has been two days and still not received anything - never known a online retailer like this. I will not be ordering again from Space and use another retailer. ### 1/5 — Awful *2026-03-09, version 1.1.2* I don’t usually write reviews but I’ve just had an email inviting me to review the app. It’s absolutely awful - I can’t put an order through at all. I’ve tried using Apple Pay it doesn’t work, I then used my card details and it didn’t work. In the end I went onto the website and put my order through but this also meant I missed out on the app exclusive. ### 1/5 — Not great, payment issues *2026-03-08, version 1.1.2* App is not great, the codes doesnt work, the payments dont work. I was not pleased as I have to keep going back to the customer service emails. Its so time consuming and sadly the offers they have are sometimes for app only so it doesnt help the customer. ### 1/5 — Failed transactions *2026-03-08, version 1.1.2* I’ve never been able to place an order on their app. The transaction always fails ### 1/5 — Useless *2026-03-08, version 1.1.2* I have unable to use the app at all since it was first launched. I can not check out using it. I have tried all methods available and nothing works. I have deleted and reinstalled the app several times. Tried on both my iPad and iPhone but to no avail ### 1/5 — Klaudia *2026-02-02, version 1.1.1* I cannot even open it! ### 1/5 — Disappointing sadly! *2026-01-31, version 1.1.1* As a regular customer an app was exciting. Unfortunately items will not add to the shopping bag so back to the website I go. ### 1/5 — Worst app ever *2026-01-16, version 1.1.0* Cannot pay! The payment page has so many bugs and I fail to pay every time after trying 100 times ### 1/5 — Basket doesn’t work *2026-01-15, version 1.1.0* If you have existing items in your basket when you sign in, you can’t access you basket on the app, and now the website basket doesn’t work as well! ## Most praised reviews (10 highest-rated) ### 5/5 — Finally *2026-04-21, version 1.5.0* Love this place & now even easier to shop, love the app ### 5/5 — Perfect, no issues *2026-04-21, version 1.5.0* Really great to have an app to use instead of the website, everything works as it should. ### 5/5 — Great app *2026-04-21, version 1.5.0* Really good app. I love skin care and have enjoyed browsing the app for new products to try. Easy to navigate. Purchases arrived quickly. ### 5/5 — Impressed *2026-04-20* I don’t usually leave reviews, but the NK App genuinely deserves one. From the first time I used it, it just felt right — clean, intuitive, and actually helpful without overcomplicating things. Everything is where you expect it to be, and it makes the whole experience smooth and effortless. What I appreciate most is the attention to detail. It doesn’t feel generic — it feels like it was designed with real users in mind. Small things like the layout, responsiveness, and how easy it is to navigate make a big difference day to day. I’ve tried similar apps before, but this is the one I keep coming back to. It’s reliable, easy to use, and just works without frustration — which is exactly what you want. Genuinely impressed — keep doing what you’re doing **Developer response:** Hi, thank you for taking the time to share your detailed experience of our new app and we're delighted to hear how easy you find it to navigate the features we've implemented. We look forward to welcoming you back soon! ### 5/5 — Great app *2026-04-20, version 1.5.0* Easy to use, everything is easy to find. Has made shopping for my beauty products super quick and easy. ### 5/5 — Easy to use *2026-04-20, version 1.5.0* Love the app, especially the wish list feature. ### 5/5 — 5 stars *2026-04-20, version 1.5.0* I’m so glad that Space NK finally has an app. It certainly makes it so much easier to find the products that they stock and any new brands. ### 5/5 — Easy to use *2026-04-20, version 1.5.0* Easy to search & buy what you want ### 5/5 — Love it! *2026-04-20, version 1.5.0* I’m so far really enjoying this app. Everything is organised tidily, and I find it really easy to search for brands and products. It also helps to see my points and rewards clearly on the homepage. ### 5/5 — The app the brand 10✨ *2026-04-20* I absolutely love Space NK. The app loads my points very quickly and lets me know how much I have to spend in vouchers. All the New brands that are added go on very quickly and I can buy from it efficiently. My save list is quite long too lol. **Developer response:** Hi, thank you for taking the time to share your experience and we're delighted to hear you love our range of products and the features created. We look forward to welcoming you back soon! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-10.*