# Spacetalk - Family Safety — user reviews > 301 indexed App Store user reviews of Spacetalk by SPACETALK DIGITAL PTY LTD, rated 4.70/5 from 162 ratings. - Source: https://appshunter.io/ios/app/spacetalk-family-safety/id1273641588/reviews - App overview in markdown: https://appshunter.io/ios/app/spacetalk-family-safety/id1273641588.md - Rating breakdown: 5★ 139 · 4★ 13 · 3★ 4 · 2★ 3 · 1★ 3 ## What do users think of Spacetalk? Overall sentiment: negative **Pros** - 🚀 Excellent tracking and communication - 🔒 Secure and controlled contacts - 👍 Convenient features like school mode - 💡 Helpful for child safety and independence **Cons** - 🐛 Unreliable location tracking - 🔋 Poor battery life - 👎 Complicated and frustrating app - 🤯 Forced subscription model **Commonly reported bugs** - Frequent app crashes and glitches - Watch disconnections and sync issues - Inaccurate step counting - Unreliable notifications and alerts **Most requested features** - More accurate and real-time location tracking - Improved app usability and navigation - Ability to add contacts without requiring app download - Waterproof design ## Newest reviews (17 of 301) ### 2/5 — Faults *2026-06-06, version 10.24.1* We started with the Loop couple of years ago and now that’s useless since it only worked on 3G, we bought the adventurer and I’m definitely not liking it anymore. It tells me my child is at different location when she’s at home… it doesn’t give me her location updates on time. Definitely not liking the new updated app version! Keeps showing I have one notification on the app but there’s nothing, I’ve uninstalled and installed and still showing the notification. ### 1/5 — Absolutely rubbish *2026-05-06, version 10.22.2* Extremely expensive, glitchy and unsafe. Do not waste your money. I spent a whole week arguing with bots trying to get support. The grudgingly offered a replacement watch but I’m convinced it’s not a hardware problem, it’s their rotten app. They kept telling me I needed to unlock the device so I could use a Telstra SIM even though I’d used it successfully for nearly a year. Absolutely pathetic service. I’m furious. ### 3/5 — Signs out *2026-05-05, version 10.22.2* Constantly signs me out of the app and has me to put in a phone number and code to access the app. Also updated and made the layout so hard to understand and add new contacts to my sister’s watch. Sometimes takes around ten times for the call or message to go through to my sisters watch as well ### 1/5 — Terrible treatment of existing customers *2026-05-03, version 10.22.2* Had a Spacetalk watch since 2020, which 2 kids have used as they’ve grown up, but apparently it’s now unsupported and cannot be connected to the app anymore. Still works as a phone but can no longer track position, use geo-fencing and update authorised phone numbers etc. What a way to treat loyal customers. No discount offered on a new watch, basically cut-off as a customer. Think carefully before committing money to this brand. ### 1/5 — SIM card not working *2026-05-03, version 10.22.2* A brand new watch purchased today with SIM card already in it. Needed it for use the next day. Discovered from this company that it was “quarantined” which is why I could not activate it. No suggestion to resolve issue- was directed to “buy a new SIM card”. ### 1/5 — Ridiculous redesign *2026-04-22, version 10.21.6* I don’t need to log in to the app every single day. The only purpose is to get notifications for what happened to my kids Stop logging me out every few days! Ridiculous! It’s not a social network and stop trying to make it into one. Exactly zero person in the planet wants it to become one. Also I cannot check what’s the blocked sms is about in notifications which make it more useless than before the resdesign ### 1/5 — Service failure *2026-04-19, version 10.21.6* Absolutely shocked by my experience attempting to port my number to Spacetalk, What should have taken a maximum of two days turned into an eight-day service outage. * **Service Failure:** My number transfer from Telstra was accepted, and my Telstra service was disconnected on March 31st. However, Spacetalk failed to provide a working eSIM until April 8th. I was repeatedly instructed by multiple agents to "retry the porting process". This was impossible because I was unable to receive the required 6-digit verification PIN via SMS on my disconnected phone number. * **Customer Service Chaos:** I had to explain my urgent situation to numerous different support agents (including Sam, Dale, Harper, John, Gab, Chloe, Zoey, Roxy, Maria, Kai, and Geline), who often gave conflicting instructions, cancelled, and refunded my requests. * **Severe Financial Impact:** I drive for Uber for my living, and this eight-day outage prevented me from working and supporting my family. I estimate I lost approximately $1,600 in income during this disruption. I formally requested $1,000 worth of service credit to compensate for the significant financial loss and hassle. Spacetalk’s offer of just two months of complimentary watch plans is completely inadequate for the stress and financial damage caused. My compensation request is still pending review. If you are considering Spacetalk, beware of this level of technical failure and customer service nightmare. ### 1/5 — Cannot recommend anymore *2026-04-12, version 10.18.12* We’ve been using Spacetalk since 2021 and it used to be fantastic, but the new watch and updated app is terrible - complicated, confusing, glitches constantly, and is almost useless. All we can do is call our son from our phone but he can’t call us, and since they introduced the new “Create New Space” feature, it’s been terrible. Our daughter isn’t able to join our “Space” (it continually says verification failed), it’s slow or doesn’t update our sons location (even when we specifically request it), and the app has my husband listed on my “Space” but he can’t access anything. Forget this watch altogether and find another brand.!! Such a shame as it was once terrific. ### 1/5 — Poor app performance. Watch unstable *2026-04-08, version 10.18.12* We’re up to our second watch - mainly as the first one ended up in the pool. The current watch is 18 months old and we’ve noticed a range of things that really renders the whole platform and product experience quite poor. Battery power - 10h. It does very little processing power so this is poor in comparison to competitor products. The app is incredibly poor. UX is confusing. The app constantly crashes. Maps are inaccurate. The app’s poor build is its biggest downfall and causes a lot of frustration. The watch itself can become unstable so that inbound calls are not connected. I do not recommend this product. ### 1/5 — Awful *2026-04-03, version 10.18.12* The most disgusting user unfriendly app you’ll ever see. Highly NOT recommended ### 2/5 — Rubbish *2026-03-29, version 10.18.12* This app has been terrible from start to finish. Continually logging me out, location refresh takes forever. Spaces is the most confusing layout I’ve ever seen. Just going to give her an old iPhone. At least I know it works. ### 1/5 — Money grab *2026-03-26, version 10.18.9* Too many steps to cancel account, ended up paying another year subscription, sent to an “AI” got the run around, guessing I won’t see that money again…… Annoying thing is they can see who is active or not but still go and process those that are not. Submitted a request to spacetalk and as you can imagine no answer…… ### 1/5 — Counter intuitive - useless customer service *2026-03-20, version 10.18.9* I’d just like to say firstly that this is the first time I have ever written a review on anything - and am purely doing so to save other parents time and money. My child was added to a space by some kids at school whom i didn’t approve despite her profile being managed by me. Additionally, when I attempt to remove her from this unauthorised space I get an error and thus am unable to perform this most basic function of managing a child’s contacts. I can understand if there is a problem, but then dealing with customer service is another issue completely! I have sent at least 15 emails to customer service along with screenshots. I have received two responses with instructions on how to remove someone from a space (which I’d already sent screenshots showing that it isn’t working), and then the remainder have all appeared to be cut and paste templates which offer no assistance at all, they either ask if I could please give more information, which I have, ask what the problem is (which I’ve responded to each time), or ask if I’m still actually having the issue. I have tried to escalate to no avail. Avoid this product like the plague. ### 1/5 — After update failure *2026-03-20, version 10.18.9* We have the watch which works great but after the major app update, it suddenly stopped working properly. Tried to troubleshoot with them for 3 months and nothing happens so ended up cancelling our subscription and bought a phone instead with parental controls ### 1/5 — This app is not working *2026-03-18, version 10.18.9* I brought a new watch and this app doesn’t allow me to pair the device, support confirmed there is an issue sending the verification code. Don’t buy this until they fix it. Can use the watch with this issue ### 1/5 — Atrocious update, avoid like the plague *2026-03-17, version 10.18.9* This watch used to be the gold standard for kids watches. It worked reliably for years, however an update last year effectively bricked the watch and the app updates continue to show the developer doesn’t care for its users (parents and kids). Subscription cancelled and watch… binned 🗑️ ### 1/5 — Terrible Hardware, Customer Service Unfathomably Bad *2026-03-16, version 10.18.9* The watch (Adventurer 2) is trash. The screen is unresponsive, the native app is clunky, the device itself is unnecessarily large, the IP67 claim is absolutely untrue. The app (iOS) is invasive and unnecessarily complex. All of that could be forgivable - but the customer service is mind bogglingly bad. It is all done by Intercoms AI - any request for human interaction or escalation is ignored. AVOID AT ALL COSTS. ## Most critical reviews (10 lowest-rated) ### 1/5 — Subscription doesn’t work *2026-08-18, version 10.29.3* I’m paying for it monthly, but subscription failed it keep saying ### 1/5 — Signs out *2026-08-10, version 10.29.3* Constantly signs me out of the app and has me to put in a phone number and code to access the app. Also updated and made the layout so hard to understand and add new contacts to my sister’s watch. Sometimes takes around ten times for the call or message to go through to my sisters watch as well. Constantly deletes watch contacts too. Better to just get a phone for her ### 1/5 — Money pit *2026-07-27, version 10.27.5* Spent $300 on a watch. Then put mobile phone sim in but watch doesn’t connect to app. Have been charged in advance $9 per month for a subscription so that I could apparently connect the watch to the app but that doesn’t work. This is an unbelievable waste of money so will take back to the shop tomorrow for refund - a bit annoyed in the hour lost trying to get setup as well as the subscription fee which I won’t get back which was totally useless. Don’t bother buying this product- you may as well buy an Apple Watch (which I never thought I’d say) ### 1/5 — Terrible app and hardware *2026-07-26, version 10.27.5* Huge lags and inaccuracy in location tracking. Ability to actually remove, disable all the various functionalities of the watch for your kids doesn’t work. Genuinely couldn’t be more disappointed with this purchase. Save yourself the many hours and messing about with buggy software, and painfully cheap hardware, just get an Apple Watch SE and use the reliable and easy to setup child/ family settings. It actually works - unlike this garbage. ### 1/5 — Hard to use not accurate *2026-07-21, version 10.27.5* This is a nightmare to use the app is horrific! Support is pathetic watch itself is not kid friendly I had better experience with a $50 amazon watch. Should have stuck with that instead of paying over $300 for the watch and Spacetalk subscription! ### 1/5 — Spacetalk app *2026-07-08, version 10.26.4* Don’t like it at all, so confusing and clunky. ### 1/5 — Complete FAILURE as a safety device *2026-06-12, version 10.24.1* My child’s Spacetalk watch was stolen. It was then factory reset, and I have since been informed by Spacetalk that a factory reset can be done by anyone holding the physical watch. This wiped all data from the app, including the information I needed most — the location history/last known location. For a product marketed as a child safety GPS watch, this is a serious failure. If someone can simply reset the watch and remove the tracking data, then it does not provide the safety or GPS reliability parents are paying for. Spacetalk’s customer service has also been extremely poor. I received weeks of repetitive, scripted responses with no clear answers, no proper escalation, and no useful technical explanation. I would not recommend this product to any parent relying on it for child safety or location tracking. ### 1/5 — Do not recommend using Spacetalk *2026-05-21, version 10.23.2* Terrible customer service. They made it incredibly difficult to cancel and wouldn’t refund a service I could not use. And the app is terrible to use. ### 1/5 — Change of terms May 2026 *2026-05-12, version 10.23.2* Buying the watch is now a waste of time and money. They have changed the terms so there is no longer a light option to use the app. It’s made the watch useless with out a subscription. DO NOT GET THIS. ### 1/5 — Average product and terrible support. *2026-05-10, version 10.23.2* I bought two adventurer watches for my kids. The response time on the watch is slow and the chargers don’t latch onto the charging plate securely so often don’t charge. The framework of space in the watch is confusing and the notifications often don’t work due to data synch issues. Customer support provides no meaningful troubleshooting steps or resolution but either ask to turn the features off rather than fixing the root cause of use agentic ai to send templated follow up messages of force closure without checking the case records. I deeply regret choosing this product and wouldn’t recommend to anyone. ## Most praised reviews (10 highest-rated) ### 5/5 — Very good *2026-05-21, version 10.23.2* We bought the adventure 2 and it served us many years it still works great today ### 5/5 — The wonder watch! *2026-05-08, version 10.23.2* Love it, great way to communicate! ### 5/5 — Wow *2026-04-08, version 10.18.12* I got the adventure 2 for my son and all I can say is wow, I am surprised how easy it is to stay in contact with my son. Five stars ### 5/5 — Peace of mind *2026-03-16, version 10.18.9* Gives such peace of mind knowing where everyone is and being able to check in quickly. ### 5/5 — Amazing *2026-01-08, version 10.15.2* I love the app! Does what it says and is really helpful. ### 5/5 — amazing *2025-11-20* love Spacetalk! For me and my kids ### 5/5 — Early days but promising *2025-11-17, version 10.11.2* The previous app was ok but this is much better to use ### 5/5 — Love it *2025-01-05, version 6.0.2* I bought the watch for my son for Christmas and the app works great. I can track him, chat with him and he gets a bit of freedom without me having to worry so much. ### 5/5 — Very good *2024-12-02, version 5.3.16* Best watch my son loves it ### 5/5 — After last update app crash when make a video call *2024-11-15* Video call not working --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-13.*