# Sparkle – A Lifestyle Bank — user reviews > 136 indexed App Store user reviews of Sparkle by Sparkle Microfinance Bank, rated 4.40/5 from 1,260 ratings. - Source: https://appshunter.io/ios/app/sparkle-a-lifestyle-bank/id1475491602/reviews - App overview in markdown: https://appshunter.io/ios/app/sparkle-a-lifestyle-bank/id1475491602.md - Rating breakdown: 5★ 1,004 · 4★ 71 · 3★ 35 · 2★ 30 · 1★ 120 ## What do users think of Sparkle? Overall sentiment: negative **Pros** - 🚀 Fast and efficient - 👍 User-friendly interface - 🔒 Secure banking - 💡 Innovative features - ✨ Great overall experience **Cons** - 🐛 Frequent crashes and bugs - ⚠️ Unreliable transactions - 💰 High fees and charges - 🕰️ Slow response times - 🔒 Security and verification issues **Commonly reported bugs** - Login issues and account lockouts - Failed transactions with no refunds - Delayed fund transfers - Incorrect account balances - Unresponsive in-app chat support **Most requested features** - Improved customer support - Increased transaction limits - Faster fund reversals - Seamless login and authentication - Expanded banking services ## Newest reviews (10 of 136) ### 3/5 — Login issues *2025-06-14, version 2.0.1* Please fix your log in! Have been trying to login it wont let me ### 1/5 — Don’t use this bank *2025-06-13, version 2.0.1* They are the worsest bank in the world don’t download this bank they have steal people money without letting us access our account don’t use this bank they are scam ### 4/5 — Bad network *2025-06-13, version 2.0.1* Very bad don’t use this it is not worth your trust and your money trust me ### 1/5 — Rubbish Bank *2025-06-13, version 2.0.1* Trash Imagine a bank without customer care call line A bank with out bank ussd A bank that doesn’t respond to customer emails I am not sure this bank is licensed by CBN What a rubbish bank I have been trying to login my app for a week now OTP is not validating nd I don’t know what to do next all my funds are been stuck in this rubbish bank no way to access it no way to reach out to the bank customer service You really need to improve on this ### 1/5 — Bad maintenance *2025-06-13, version 2.0.1* I use this bank to save money and now I need my savings urgently and I can’t even login for over 24 hours,this is so so bad,I’m not using this bank anymore after withdrawing my savings. ### 1/5 — Very Unless App *2025-06-12* You can’t trust this app because it’s has a lot of network issues and as Nigerian this bank will disappoint you especially when you want to use it. Just imagine I have been trying to login over many hours now I can’t and I need subs on my phone badly omg I’ll delete it soon if you guys don’t resolve this issue. ### 1/5 — Login issues *2025-05-19, version 2.0.1* I don’t know what’s wrong with your app each time I’m trying to login it always says “something went wrong” ### 1/5 — Stupid app full of disappointment *2025-02-03, version 2.0.1* Once I am able to remove my money from this stupid app I will delete it ### 1/5 — Withdrawal *2025-02-03, version 2.0.1* I regret banking with you guys with your poor customer service my money still there with you guys ### 3/5 — The glitch in the app *2024-11-21, version 2.0.1* Ok so it’s been a long time since I’ve been using this app and I would like to say that it has been amazing experience with sparkle buh these days I don’t know if it’s the app or the bank itself that has been having issues, like it glitches and I can’t even make transactions properly, I made a transaction which my client didn’t receive so I reported the transaction only for me to see that the app is unable to open my email. It’s very weird please and also sometimes it logs me out totally from the app which is very strange cause I haven’t seen that happened before. Please y’all guys should look into that issue and fix it buh other than that, it’s been an amazing experience with you guy and I am hoping you guys do better, thank you. ## Most critical reviews (10 lowest-rated) ### 1/5 — I need back my money *2026-08-25, version 2.1.9* You people are scam I can’t longin my account since morning you took away all my money in the app I can’t login to send someone money ### 1/5 — Account inactive *2026-05-16, version 2.1.1* Unable to transact because the account is dormant. I contact you on email I don’t get response back yet. ### 1/5 — Email change *2026-05-15, version 2.1.1* It is hard to change email from login page, why, it’s not even responding ### 1/5 — Refund my money back *2026-04-19, version 2.0.5* I couldn’t understand you guys bank I sent 2500 from sparkle account this morning to Opay bank and they deducted the money even write sent and the money does comes in my Opay bank immediately I sent 100 but the 100 comes in the Opay why 2500 not sent you guys should refund my money am not joking ### 1/5 — Subject:bad experience *2026-04-17, version 2.0.5* Their service is too poor ### 1/5 — Fake loan app *2026-01-28, version 2.0.5* Don’t download this app it’s fake it don’t offer loans ### 1/5 — Bad app *2025-12-28, version 2.0.5* This app is useless I have use this bank for so long ,now i hav up to 10k but I can’t send it I can’t buy airtime whenever I want to transfer it will tell me error please do not download this app it useless now ### 1/5 — Sparkle did bad to me a lot they don’t let me send out my funds since three months ago *2025-11-27, version 2.0.5* Because it’s been over six months i been off on my account then now I’m back on it and I withdraw to the aprkle account three months now I haven’t been able to initiate any transactions on my sparkle account this is not fair I think you are a scammer ### 1/5 — I can’t withdraw from my account since I opened the account *2025-10-31, version 2.0.5* I am on tier 2 and I received money in my account and haven’t been able to withdraw, the app keep saying I can’t initiate a transaction at the moment!! Despite verifying face and bvn ### 1/5 — Unable to log in *2025-06-14, version 2.0.1* I’ve been trying to log in for the past three days now and it’s not working,pls what’s going on ## Most praised reviews (10 highest-rated) ### 5/5 — Truly Sparkling Experience *2026-05-11, version 2.1.0* Version 2 is a testament to the philosophy of Sparkle. Watching, listening and taking feedback. This new version is simpler, sleeker and filled with solutions for everyday financial irritations ### 5/5 — Great! *2026-04-17, version 2.0.5* Sooo seamless ### 5/5 — Awesomeness!!!! *2026-04-17, version 2.0.5* Best App Everrrrr! ### 5/5 — Best in class *2026-04-17, version 2.0.5* Intuitive app with great features! ### 5/5 — Loan *2026-03-22, version 2.0.5* Work on the loan evaluation it’s hard to get ### 5/5 — Bvn issue *2025-05-17, version 1.9.3* I just verified my bvn and it’s not updated after it’s done and successful ### 5/5 — Sparkler *2025-05-09, version 2.0.1* Good bank ### 5/5 — Reversal *2025-03-28, version 2.0.1* So reliable ### 5/5 — Good and Effective Nigerian Bank *2024-11-26, version 2.0.1* Ease of use and great customer service ### 5/5 — My Sparkle Experience *2024-11-21, version 2.0.1* The sparkle banking app has been so easy to use and frankly better than most North American banking app that I’m currently using. It’s intuitive, user friendly and very efficient. However, access to a CAD domiciliary account would be an icing on the cake. I’ll spread the word to my circle and convert them to the tribe. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-09.*