# SparrowDesk

> SparrowDesk (iPhone/iPad app by SurveySparrow Inc..)

- Source: https://appshunter.io/ios/app/sparrowdesk/id6760540621 (this page in markdown: same URL + `.md`)
- Developer: [SurveySparrow Inc.](https://appshunter.io/developer/1457168750)
- Category: Business
- Price: Free
- Age rating: 4+
- Requires: iOS 15.1 · 59 MB
- Languages: English
- Released: 2026-03-23
- Data updated: 2026-06-27
- User reviews in markdown: https://appshunter.io/ios/app/sparrowdesk/id6760540621/reviews.md

## What is SparrowDesk?

SparrowDesk is an AI-first helpdesk app designed for support teams to manage customer conversations from anywhere. It centralizes email and live chat into a unified inbox, helping teams stay organized and responsive.

SparrowDesk includes AI Agents for handling routine queries and an AI Copilot that assists agents with summaries and reply suggestions.

Features
• View and respond to support tickets
• Manage conversations across channels
• Assign tickets and update statuses
• Collaborate using internal notes
• Receive real-time notifications

Requirements
A SparrowDesk account is required.


## Version history (last 4 releases)

### 1.0.6 — 2026-06-26

What's New

You can now filter your conversation list with a single tap:
• All — view every ticket in the current view
• Unread — focus on tickets with new activity
• Overdue — surface tickets that have passed their resolution deadline

Spend less time scrolling and more time helping customers.

### 1.0.4 — 2026-05-26

Activity Log — Track all ticket activity in one place
Delete & Restore Conversations — Remove conversations and bring them back when needed
Mark as Spam — Flag and filter spam conversations
Language Support — Use the app in your preferred language
Bug fixes and performance improvements

### 1.0.2 — 2026-05-06

SSO Authentication
You can now log in seamlessly using Single Sign-On (SSO), making access faster and more secure across your Organization.

Notifications
Stay updated in real-time with our new notification system. Get important alerts, updates, and activity reminders directly within the app.

Bug Fixes & Improvements
We’ve fixed several issues and made performance improvements to ensure a smoother and more reliable experience.

### 1.0 — 2026-03-24

No release notes.

## More apps by SurveySparrow Inc.

- [SurveySparrow Go](https://appshunter.io/ios/app/surveysparrow-go/id1457950358)
- [Frontline by SurveySparrow](https://appshunter.io/ios/app/frontline-by-surveysparrow/id6744243193)
- [Happytap by SurveySparrow](https://appshunter.io/ios/app/happytap-by-surveysparrow/id6752937085)
- [Thrivesparrow](https://appshunter.io/ios/app/thrivesparrow/id6761419019)

All apps by SurveySparrow Inc.: https://appshunter.io/developer/1457168750

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-27.*