# Specialty Answering Service 1 > Mobile app for managing business inbound communication and team collaboration. (iPhone/iPad app by HVAC Answering Service, Inc..) - Source: https://appshunter.io/ios/app/specialty-answering-service-1/id1082501163 (this page in markdown: same URL + `.md`) - Developer: [HVAC Answering Service, Inc.](https://appshunter.io/developer/922095753) - Category: Business, Productivity - Price: Free - Rating: 2.40/5 from 8 App Store ratings · 5 written reviews indexed - Age rating: 4+ - Requires: iOS 10.0 · 34 MB - Languages: American English - Released: 2016-02-18 - Data updated: 2026-06-01 - Monetization: free - User reviews in markdown: https://appshunter.io/ios/app/specialty-answering-service-1/id1082501163/reviews.md ## What is Specialty Answering Service 1? Whether you're out of the office or just too busy to handle calls, the Specialty Answering Service 1 Mobile App will help you stay on top of your business’ inbound communication, collaborate with your team, and keep your SAS receptionist in the know about anything important happening in your world. The App is easy, secure, and free for all Specialty Answering Service customers. We designed the Specialty Answering Service 1 native app as a brand new way to experience the best small business answering service from your iPhone, and never lose touch with your customers. With the power of the SAS App, you can now listen to calls, update your message delivery, and more. Features: • Free app synced to your Specialty Answering Service portal • View all of your inbound or outbound account activity filtered by date or campaign • Swipe to listen to telephone calls • Add internal notes to calls that only your team will see • Email complete call details including audio files • Instantly update where messages are sent • Add appointments to your iPhone calendar • Reply to customers via text, email, or phone with 1 click • Temporarily change your account instructions • Add emergency on-call schedules • Add and edit FAQs • Send calls to 3rd party apps like Salesforce and Zendesk • View detailed reports • Track your usage • Update your office hours and closed times • Change your appointment settings • Compatible with iPhone and iPad What is Specialty Answering Service? SAS is a live-operator telephone answering service that gives customers 24-hour access to your business. Thousands of large and small businesses rely on SAS to manage customer service communications, facilitate sales, represent their brand, and deliver exceptional support experiences to their customers even after the office has closed. How does the app work? To use the app, you'll need to be a Specialty Answering Service customer. Not a customer? Then start off with our free two-week trial! After your account is programmed, we'll provide you with a username and password that will allow you to access to both the mobile app and our online messaging portal. ## Key features - Listen to call recordings - Add internal notes to calls - Email call details with audio - Update message delivery - Reply to customers via text/email/phone - Manage office hours and schedules - Integrate with Salesforce and Zendesk ## Recent user reviews (5 of 5) All indexed reviews: https://appshunter.io/ios/app/specialty-answering-service-1/id1082501163/reviews.md ### 1/5 — Slick business.. *2019-11-12* Seems simple but they play games to charge you and get you set into deals that sound great but benefit them. I am a small business owner and have been lured into their game. Don’t fall for it. ### 1/5 — consistently overcharge their customers *2019-09-19* I have used SAS repeatedly and every single time you close out an account you are overcharged They eventually fix the issues but ONLY if you watch them like a hawk and then conplaon Discouraged from using them again, this is an abusive practice and they are doing this intentionally ### 1/5 — Overcharging me!! *2019-06-30* They messed up on my account last month in the amount of $168. They claimed to have corrected it and credited me the balance. This month I received another charge for $291 which has overdrafted my business billing account. In addition they won’t get back to me until tomorrow during business hours which will leave me with overdraft fees. I thought this was a great company at first but now I’m considering looking elsewhere again. I don’t feel I can work with this company and keep my books right, might be more headache than it’s worth ### 5/5 — Very, very cool *2016-04-21* The companion piece to the live answering service makes staying on top of things super simple. The app is so vast that I have barely scratched the surface of all the features. Love this app ### 5/5 — Total mobile control *2016-02-20* Thanks SAS! We've been waiting for you guys to release this app for a bit now. Totally worth the wait. Love how we can listen to calls from the app! Keep the updates coming. ## Frequently asked questions about Specialty Answering Service 1 ### What is Specialty Answering Service 1? Specialty Answering Service 1 is a mobile application designed to help businesses manage their inbound communications. It allows users to listen to calls, update message delivery, and collaborate with their team, ensuring they stay connected with customers. ### Is Specialty Answering Service 1 free to use? Yes, the app is free for all Specialty Answering Service customers. To use the app, you need to be a customer and will receive a username and password after signing up. ### What devices is Specialty Answering Service 1 compatible with? Specialty Answering Service 1 is compatible with iPhone and iPad devices. ### How often is Specialty Answering Service 1 updated? The app was last updated on February 14, 2020, with version 2.9. Users can expect updates to maintain functionality and security. ### Can I listen to recorded calls with Specialty Answering Service 1? Yes, you can swipe to listen to telephone calls directly within the app. This feature allows you to review customer interactions conveniently. ### Does Specialty Answering Service 1 integrate with other business tools? Yes, the app allows you to send calls to third-party applications such as Salesforce and Zendesk. This integration helps streamline your workflow and customer relationship management. ### What is the user rating for Specialty Answering Service 1? Specialty Answering Service 1 has a rating of 2.4 stars based on 8 ratings. This indicates a mixed reception from users. ### What age rating is Specialty Answering Service 1? Specialty Answering Service 1 has an age rating of 4+, making it suitable for a wide range of users. ## Version history (last 5 releases) ### 2.9 — 2020-02-14 - Minor fixes ### 2.8 — 2020-02-07 - Minor fixes - Added audio to call details panel ### 2.7 — 2020-02-05 - Minor fixes and performance improvements - Removed deprecated functions - Renamed components to match upcoming v3 release ### 2.6 — 2018-09-18 - Minor fixes and performance improvements ### 2.4 — 2018-06-08 - Updated the app to return IVR usage in the Minutes report ## Apps similar to Specialty Answering Service 1 | App | Rating | Price | Category | | --- | --- | --- | --- | | [Answering Machine - Phone AI](https://appshunter.io/ios/app/answering-machine-phone-ai/id6677004848) | 4.8 (21) | Free | Business | | [Fyxt Maintenance](https://appshunter.io/ios/app/fyxt-maintenance/id1492121381) | 4.3 (6) | Free | Business | | [Dedicated Answering Service](https://appshunter.io/ios/app/dedicated-answering-service/id1581047084) | 5.0 (1) | Free | Business | | [HelloSells](https://appshunter.io/ios/app/hellosells/id1452520074) | 4.8 (48) | Free | Business | | [iTeleCenter](https://appshunter.io/ios/app/itelecenter/id426417970) | 4.7 (130) | Free | Business | | [OnRelay](https://appshunter.io/ios/app/onrelay/id976971765) | 5.0 (2) | Free | Business | ## More apps by HVAC Answering Service, Inc. - [SAS Flex](https://appshunter.io/ios/app/sas-flex/id1532051532) All apps by HVAC Answering Service, Inc.: https://appshunter.io/developer/922095753 ## Related topics [specialty answering service 1](https://appshunter.io/ios/topics/specialty-answering-service-1) · [specialty answering service](https://appshunter.io/ios/topics/specialty-answering-service) --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-01.*