# Specialty’s Café & Bakery — user reviews > 67 indexed App Store user reviews of Specialty’s Café & Bakery by Specialty's Cafe & Bakery, Inc., rated 4.51/5 from 138 ratings. - Source: https://appshunter.io/ios/app/specialtys-cafe-and-bakery/id1035414650/reviews - App overview in markdown: https://appshunter.io/ios/app/specialtys-cafe-and-bakery/id1035414650.md - Rating breakdown: 5★ 107 · 4★ 15 · 3★ 4 · 2★ 4 · 1★ 8 ## Newest reviews (14 of 67) ### 2/5 — Incomplete menu *2020-05-08, version 1.3.10* This app doesn’t include all available menu items that I know they gave in the cafe. Not all the cookies are listed and I can’t order them online. For example, peanut butter chunks, chocolate mint, oatmeal, etc. are not available to select in advance....ugh!! ### 3/5 — Ok except when using rewards *2020-01-28, version 1.3.9* When using your rewards balance and you have remaining balance to pay, it is prompting for payment info again when it is already setup. ### 2/5 — Painful to use *2019-12-20, version 1.3.8* I’ve been using this app virtually every weekday morning for the last 6 months or so. While I’ve tried hard to warm up to it, the overall experience has remained very painful. For starters, I am not able to set defaults on anything I do. So, every morning that I use it, I have to painstakingly select a bunch of options (size, milk type, foam amount,etc) from different screens for my coffee order from scratch. Not only can I not define a standard order, the app does not learn from all this data either. It’s not like there aren’t any examples to draw inspiration for this type of app either. The app of a prominent Seattle-based coffee chain in the US certainly seems to recognize that we are creatures of habit, and my use of their app is certainly much smoother. Then, to select where I want to pick up my order, I get to navigate a map of the entire United States to find the same shop I want. Zoom here, zoom there, oops overshoot, zoom back etc. Every single day. There appears to be no way to set a default for this either, and at one point, the app decided to create a ‘favorite’ that was half a continent away from where I reside. I could not find a way to remove this non-favorite ‘favorite’. You might be wondering, then, how an app of this kind would even pick up 4.6 stars on the app store. Perhaps a clue can be found in the final order confirmation screen. On that screen you are invited to ‘write a review on the app store if your experience with the app was positive’, or similar. If your experience was not positive, you seem to be steered toward another option that reads ‘please tell us how to improve’. This apparent attempt at review filtering seems unethical to me. ### 4/5 — App works *2019-10-28, version 1.3.8* Not familiar with using apps in general but I was going to this spot three times a week over dinner. Needed to get sandwiches for 3. One sandwich was striped down so much that counter ordering was hard and confusing. The app made it easier and they always have my order ready to pick up ahead of time. First time was quite hard as I didn’t understand the format. Now I am a pro and it saves me time, something that I lack these days. ### 3/5 — Works well *2019-10-25, version 1.3.8* Works well for orders. Would be nice for an Apple Pay option when there’s a balance after using credits/rewards. ### 4/5 — First Time App User *2019-06-18, version 1.3.7* Today was my first time using the app and so far so good. The issues comes in once I get to place and if the order will be ready or not. Last time I had to stand around and wait for a barista to come back from lunch. There was someone in the back who could assist however once he decided to come out, although he was nice he just seemed a bit irritated. ### 5/5 — Beautiful UI great design *2019-06-10, version 1.3.7* So nice to see a well-designed intuitive app. This app sets the standard of app UX. ### 5/5 — Love the app! *2019-05-22, version 1.3.6* Takes me less than 5 min to order my lunch and it’s always ready by the time I choose. Makes lunch a breeze - in and out - so I have more time to actually enjoy my break. ### 5/5 — Easy eats even for the elderly *2019-04-23, version 1.3.6* My 87th Birthday was yesterday but I have stood in lin years at your downtown o in San Diego thinking how lucky all your busy YOUNG customers are to make their orders online. Yesterday the young woman on the counter encouraged me to pull out my old iPhone 6, go online and load your new ap. Today I used it; it was easy and seamless She will have made me a more regular customer. Thank you. Kids3!!! ### 5/5 — Delicious and easy! *2019-04-23, version 1.3.6* Have always loved their food/baked goods. The app has made it so much easier to order and grab before work or at lunch. No waiting = my favorite thing! ### 3/5 — Not as completed functions as the one on the website *2019-03-30, version 1.3.5* Even though it shows the active order in my account under My Active Orders on the website, but I can’t find them in this APP. Please fix it. Thanks! ### 5/5 — Seamless Ordering from the App *2019-03-15, version 1.3.5* Ordering from the app was seamless! I love how you can choose your pick-up time, and it’s waiting for you when you arrive. Just grab-n-go! ### 5/5 — Easy to use *2019-03-14, version 1.3.5* I thought the app was very easy to use. I customized my sandwich just like I like it. ### 5/5 — Ordering is so Easy! *2019-01-14, version 1.3.3* I really love the convenience and streamlined way to get my food. I am a big fan of Peets and love the healthy menu options. ## Most critical reviews (10 lowest-rated) ### 1/5 — Great food but bad app *2021-10-14, version 1.5.2* There is absolutely zero nutritional facts posted for all meals. At times you can find miscellaneous information per ingredient but for someone who is restrained by time “don’t nobody got time for that” ### 1/5 — Online Order *2020-02-10, version 1.3.9* Placed an order that was to be ready for pickup at 11:47 AM today. I was at the restaurant 5 minutes early. I waited until 11:57 to ask if it would be ready soon and was told that the order must have been picked up by someone else. ### 1/5 — Just got ripped off *2019-09-10, version 1.3.7* The app had no problem taking my money then basically did not complete my order to the pickup location I’m now out $20 and can’t eat lunch due to this unreliable app and the workers at the store were completely rude about it. I am deleting app now and will never go to any Pete’s coffee ever again they can eat a big one. ### 1/5 — Worthless app *2019-04-22, version 1.3.6* Charged my Apple Pay in the app but no order received by the store. Store said they don’t accept Apple Pay only regular credit card. Called customer service and they said is not an issue with the app. ### 1/5 — Let’s you order sold out items without warning *2019-02-22, version 1.3.4* They don’t track inventory like Starbucks and other cafes so you may be ordering and prepaying for something that they are sold out of. ### 1/5 — APP IS SUPER BUGGY-BAD UX *2019-01-15, version 1.3.3* Placed an order through the app and had a bad customer experience and also bad user experience on the native app and in store. A) When user sign up for the first time user must enter a first name, last name, email and phone. Never once does it tell the user to go into settings and enter the number again in a different section to accept mobile notifications when the user orders off the phone B) No way to see order number when something goes wrong, user has to exit the app and open their email and search for it. C) (non-app related) Allow user to order at the register and collect points by entering users phone number at the register D) UX functionality on contact us is broken and user cannot submit complaint E) Sandwich description text has a bug where it is hidden below CTA F) Customer service is good so thanks for helping out with my problem. ### 1/5 — The worst - hire someone to rewrite *2018-08-03, version 1.2.9* You can tell the engineers who wrote this had no clue what they were doing - fire whatever shop made this and start over with a legit shop. ### 1/5 — Ap won’t open crashes constantly *2018-06-06, version 1.2.9* Website works with my account and log in so it’s the Ap that’s really buggy. Too bad b/c I used to use it all the time! ### 1/5 — So slow *2018-01-08, version 1.2.3* This app is slow in logging in or loading the menu that it’s unusable ### 1/5 — Pick-up never works *2017-02-21, version 1.1.6* Every time I try to place an order for pick up it doesn't allow me to choose the date. I assumed that all pick up spots were filled, but I decided to try to place an order through the website and the date shows available. It's a bit of a hassle to place it online as my card info isn't saved and I wanted to place the order while on the go on my phone, hence the reason for downloading the app. There's a 20% off your first app purchase, but it's funny that it never seems to want to work. ## Most praised reviews (10 highest-rated) ### 5/5 — Another great sandwich! *2020-05-04, version 1.3.10* The sandwich was great. Order was correct the exchanges I asked for were done. The online order app helps calculate calories! An the app get me the points for the rewards. I’ve come to really love the food and the online application. With the current to go method it’s quick and easy. ### 5/5 — Always a good experience *2020-03-06, version 1.3.10* My location on 5th ave in downtown Seattle does a great job in a difficult, high stress environment and I couldn’t be more happy with the quality of service and food that I consistently receive from this location. ### 5/5 — App works *2020-03-06, version 1.3.10* App performs flawlessly. ### 5/5 — Thank you for being around *2020-01-21, version 1.3.9* Without you I couldn't have a healthy lunch everyday, thanks! ### 5/5 — Easy *2020-01-10, version 1.3.9* Easy to navigate. Fast. No complaints! ### 5/5 — Quick and convenient *2020-01-10, version 1.3.9* This location in El Segundo is just up the street from my work office and they are always quick and friendly staff. Keep up the great work. ### 5/5 — Fantastic app *2019-12-16, version 1.3.8* This a very user friendly and convenient app. I minimize my time spent ordering and getting food so I can focus more on work. ### 5/5 — Great app for mobile order *2019-11-11, version 1.3.8* We like selection of food and pick up service. ### 5/5 — Always Awesome *2019-08-09, version 1.3.7* Always right. Always early. Always great customer service. This is the first review, good or bad I have ever written about a food company. Great job guys! I have been dining with you since our location opened 5 years ago. Keep it up. ### 5/5 — Easy App *2019-06-18, version 1.3.7* Very easy to set up and placed my order in about 5 minutes. Awesome! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-11.*