# SpectrumU — user reviews > 29 indexed App Store user reviews of SpectrumU by Charter Communications, rated 4.40/5 from 310 ratings. - Source: https://appshunter.io/ios/app/spectrumu/id827887111/reviews - App overview in markdown: https://appshunter.io/ios/app/spectrumu/id827887111.md - Rating breakdown: 5★ 245 · 4★ 15 · 3★ 11 · 2★ 5 · 1★ 34 ## What do users think of SpectrumU? Overall sentiment: negative **Pros** - 👍 Amazing features when working - 📺 Many sport channels available - 🌟 Great update for Chromecast support **Cons** - 🐛 App frequently crashes - 🐛 Audio/video sync issues during ads - 🐛 Audio cuts out after ad breaks - 🐛 App freezes or won't load - 🐛 Login issues (404 errors, sign-in problems) - 🐛 App closes when trying to watch live TV - 🐛 Video doesn't pause during ads - 🐛 Cropped video in full screen - 🐛 Difficulty exiting full screen - 🐛 WiFi connection issues (says not connected) - 🐛 On demand feature missing after update - 🐛 Not working on specific devices (iPad Pro) - 🐛 App doesn't work off-campus/in different states - 🐛 Constant sign-outs - 🐛 Hard to find programming **Commonly reported bugs** - Audio/video sync issues during ads - Audio cuts out after ad breaks - App crashes every few minutes - Video doesn't pause during ads - Login page redirects to 404 - App closes automatically when trying to watch live TV - App crashes as soon as it opens - School domain never works - Constantly signs out - Broadcast freezes up - Says loading but won't load - Upper half of video cropped out in full screen - Cannot exit full screen easily - Says not connected to WiFi when it is - On demand icon is gone after update - App stopped working at UCLA - Doesn't work when connecting to a router - Freezes or crashes frequently - Cannot watch Live TV - Doesn't work off the 'Plate Of Wisconsin' **Most requested features** - Fix ad break audio/video sync - Fix audio cutting out after ads - Fix app crashing - Fix login page redirects to 404 - Fix live TV closing app - Fix video not pausing during ads - Fix full screen cropping and exit issues - Fix WiFi connection detection - Restore on demand feature - Improve app stability for iPad Pro - Improve usability for finding content - Ensure app works off-campus ## Newest reviews (9 of 29) ### 1/5 — ON DEMAND IS GONE 😡🤬🤬🤬 *2019-03-07* The other day I noticed I had a update for SpectrumU app, so I updated it. Now the on demand icon is gone. There’s only live tv and the tv guide. 🤬 ### 1/5 — No Chromecast Support *2018-10-04* Already connected to wifi but says I'm not sometimes. Lacks chromecast support. ### 1/5 — Doesn’t work *2018-06-26* I’ve tried hundreds of times but every time I open the app it says to connect to my university WiFi but I’m already connected! Never worked ### 1/5 — Does not recognize when wifi is connected *2017-08-21* Each time I try to open the app it tells me to connect to the campus wifi. But I AM already connected!!! What gives? ### 1/5 — Wifi *2016-07-27, version 2.0.0* Not working when connecting to a router. ### 1/5 — Good idea, poor app *2015-10-24, version 1.1* The idea of what the app is supposed to do is nice, but most of the features fail to work 9/10 times. I constantly have to close and reopen the app because it will freeze or crash. Needs lots of fixes for it to even be usable. ### 1/5 — Bad *2015-01-18, version 1.1* I can't Watch Live Tv, this App is not working. 😕😟 ### 1/5 — Dosent work AT ALL *2014-04-05, version 1.0.0* Doesn't work off the "Plate Of Wisconsin" I live In Minnesota so it said that it "couldn't find the software" then it brought me to the App Store to get Charter Moble that app I already left a review to. So Stupid ### 1/5 — Doesn't work *2014-04-04, version 1.0.0* Will not work with Uwnet or eduroam ## Most critical reviews (10 lowest-rated) ### 1/5 — Doesn’t work *2024-12-16* This app doesn’t even work, i sign into my school’s website just to be told there was a problem and to try again.. ### 1/5 — Doesn’t work on iPad Pro *2024-10-26* Striped working on iPad Pro , Wisconsin student here ### 1/5 — one star only because… *2023-06-20* this app is great, except when playing movies, the movie doesnt seem to pause while the ads play so you miss a couple minutes of the movie with each ad and no way to go back! some scenes are essential and this really ruins the experience ### 1/5 — Can't Sign In *2023-05-25* cannot signin because the signin page redirects to a 404 ### 1/5 — App crashes as soon as I open it?? *2023-05-19* Fix this please! ### 1/5 — Never works *2022-04-14* School domain never works. Constantly signs out you. Bad app ### 1/5 — Having problems *2021-02-26, version 8.18* I been having problems wit my app.I try to open the app and it won't let me it's just loading and it won't open the app. I already reinstalled it and it keeps doing the same thing ### 1/5 — No Appletv app *2020-08-08* Useless with my set up. ### 1/5 — Stopped working *2020-02-25* App stopped working here at UCLA about a week ago. Nothing loads and error messages abound, to no avail. Deleted and reinstalled twice, and it’s still a big NOPE. ### 1/5 — Bad *2019-03-12* Have to uninstall the app and install it because it always says I’m not connect to WiFi but I am. ## Most praised reviews (10 highest-rated) ### 5/5 — Love this app *2023-12-19* it has many sport channels ### 5/5 — Great update! *2020-06-02* Finally, it supports for chromecast! Thank you ### 5/5 — Amazingly Good *2015-09-14, version 1.1* This is a great example of cooperation between a cable company and a university. Charter U works on University of Wisconsin-Madison wireless networks. The app is free to download, free to use, and there is no login required. Free for all students, faculty and staff. You don't need to be a Charter customer. The quality is very good. ### 3/5 — Keeps CRASHING *2023-09-18* It’s a great app when it works properly but a few days after downloading the app crashes every few minutes ### 3/5 — Bugs *2019-09-19* Saint Augustine's student here. The app is great all the tv shows I could watch. But the app does tend to shut down after about an hr and I just have to reopen it. Getting very aggy. ### 2/5 — Basically Unusable *2026-03-21* When this app works it’s quite amazing and I do love its features. However recently every time there’s an ad break the audio starts doing one comercial and the video shows a different commercial. After the ad break finishes the audio completely cuts out and it’s near impossible to get it to work again. It’s very frustrating and makes the app unusable for long periods of time. ### 2/5 — Live portion closes out app *2023-05-19* This app had worked fine on my iPad Pro until the last update .. now it closes automatically anytime I try to watch live tv using the app — — if I hit home, live tv, or guide it just closes out the app Strangely, however I can still access “on demand” ### 2/5 — Hard to find the programming that I’m looking for *2021-07-10* I find it strangely difficult to find what I’m looking for on this app. ### 2/5 — Needs Fixing *2019-08-29* Wisconsin student here. Good quality but when you go to full screen, the upper half of the video is cropped out occasionally. Also can’t exit out of full screen, you have to swipe left and right continuously. ### 2/5 — Freezes up *2016-11-16, version 2.0.3* I use this at UWL. I know this is just a beta. But there are some issues. First, the broadcast freezes up, and I have to close the app and restart it for it to work. And even then, it frequently freezes back up again. Also, it says it's loading... And it continues to say that and won't load. I'm excited to see the updates! I love it! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-29.*