# Spencer Savings Bank — user reviews > 56 indexed App Store user reviews of Spencer Savings Bank by Spencer Savings Bank SLA, rated 4.78/5 from 1,648 ratings. - Source: https://appshunter.io/ios/app/spencer-savings-bank/id517374709/reviews - App overview in markdown: https://appshunter.io/ios/app/spencer-savings-bank/id517374709.md - Rating breakdown: 5★ 1,372 · 4★ 102 · 3★ 28 · 2★ 11 · 1★ 30 ## What do users think of Spencer Savings Bank? Overall sentiment: neutral **Pros** - 👍 Easy to use - 🚀 Convenient mobile banking - 🔒 Secure personal information - 💡 Great app features **Cons** - 🐛 Buggy mobile check deposit - 🤔 Confusing UI updates - ⏱️ Slow app performance - 🤯 Unusable app features **Commonly reported bugs** - Mobile check deposit not working - Login issues with new password - App no longer supported **Most requested features** - Face recognition login - Apple Pay integration - Improved mobile check deposit - More customization options ## Newest reviews (12 of 56) ### 3/5 — Bad format *2024-07-31, version 2024.4.0.10* For a while this app is very bad on iPhone and iPad. Activity is cutoff with no way to shift and see it. ### 2/5 — Where is my deposited check? *2024-06-10, version 2024.01.01* I deposited a check and I don’t even see it in my account and your software didn’t even allow me to choose an account. ### 4/5 — Easy to use *2020-12-05, version 6.5.2.44* Easy to use. Wish it had face recognition available as login option. ### 2/5 — Spencer bank , Piaget Avenue Clifton mj *2019-05-03, version 5.11.0.32* I am a member of Spencer bank in Clifton , the manager Ed is always willing to help you with any problem you may have. I also want to tell you that Lali. Behind the desk has always , helped me with any problem I have, always so courteous to you in the bank , I highly recommend banking there I’m always a satisfied with everyone in the bank , I wouldn’t go to another bank 😘always satisfied , never disappointed . ### 4/5 — App still does not have access to apply pay *2018-10-28, version 5.10.1.31* App/bank still does not allow access for customers to use Apple Pay ### 3/5 — So so *2017-02-28, version 5.3.3* Ever since last update seems like it takes a long time to load each page.. hope this could be fixed soon ### 5/5 — Great *2016-03-30, version 4.6.3.0* The app is great i love that i can use my touch id ### 5/5 — Mobile banking *2016-01-21, version 4.6.3.0* Wonderful app. Easy to use. ### 5/5 — Makes life easier... *2015-11-02, version 4.6.3.0* Never had a problem with my deposits being accepted...easy to use. I do all of my banking electronically. ### 2/5 — Mobile check deposit *2015-05-05, version 4.4.0.0* The mobile check deposit is a great feature if it could take the picture right. It took me at least 30 tries to put it through. It wouldn't take the picture properly. Then when it was ok the app wouldn't accept it. They really need to take are of that feature. ### 5/5 — Banking from phone *2015-04-09, version 4.4.0.0* Any app that saves me time I love. This app keeps me out of the queue at the bank. Love photo processing my checks and being able to make transfers from my phone. ### 5/5 — Worked great for depositing checks *2015-03-14, version 4.4.0.0* The tool to take check pictures works well ## Most critical reviews (10 lowest-rated) ### 1/5 — Update is horrible *2026-01-23, version CMA 2025.10* Why did they ruin a good app with this horrible update? Difficult to use unintuitive can’t see bill pay recent payment amount. ### 1/5 — New update *2026-01-15, version CMA 2025.10* Sorry but this update is the worse. Do not like. ### 1/5 — Worst update ever *2026-01-15, version CMA 2025.10* Not sure why you felt the need to update this app as it worked great. The look of it now is very confusing. You would be able to see all upcoming bills and she what you have already scheduled. Now it’s on a totally on an entirely different page. This app was written by a 5 year old. The pay screen is the worst of it all. With all little boxes by the payee. It looks like something a first time programmer would write. Give us the old look back. It would be less confusing and easier on the eyes. ### 1/5 — New Version does not recognize checks for deposit *2023-12-11, version 2023.10.00* Until recently I was able to do all my deposits using the mobile deposit feature. Suddenly, after updating, I get an error every time I attempt to deposit a check, saying “check not recognized” even though a perfectly clean photo was taken and all edges are square. This is a show-stopper for me. I can no longer do mobile checks any more. This is a BUG and it needs to be fixed. ### 1/5 — New Check Deposit UNUSABLE *2022-12-02, version 2022.6.0.1* I’ve been a customer of this bank, and user of this app, for a number of years now. Most of it is standard, gets the job done, nothing fancy but it works. However, this year they updated their mobile check deposit to blur out the screen and display the message “Rotate your device to continue your deposit”. But no matter how many times you turn your phone, shake your phone, tap the screen, it never gets rid of the message and allows you to deposit the check. There are no other buttons or options on the screen, it renders this function completely useless. I have tried turning my phone every which way, turning off the ‘lock screen’ setting for iPhone, deleting the app and redownloading it, turning my phone off and on again. Nothing has worked and I cannot deposit any checks without going to the bank. It is incredibly frustrating and no one at the bank seems to aware of this issue based on my call there. This needs to be fixed immediately so I can actually deposit checks. Just get rid of the display message, people know to turn their phone. Just let them into the function! ### 1/5 — Poor service *2018-08-06, version 5.9.1.30* This app is not mainstream it’s not connected to to the other main banks it takes too long to transfer funds they need to upgrade their banking system if you need transfer funds immediately you can’t do that you have to wait too longI do not recommend this bank ### 1/5 — No stars *2016-11-27, version 5.2.6* Deposit function is unusable on iPad Pro. ### 1/5 — Crap *2016-02-23, version 4.6.3.0* Wouldn't take my password. Said it was invalid so I had my password reset and it still wont take my new password. I can sign in on my PC fine. But cant sign in on mobile. Piece of crap. Waste of time. ### 1/5 — Disappointing depositing *2015-02-26, version 4.4.0.0* This has failed me multiple times and Support did not respond Looking for a new bank ### 1/5 — Finicky deposit *2015-01-23, version 4.4.0.0* Takes way too much time to image checks for deposit. If the writers of the app were intelligent then instead of converting to black and white to do text rec. on the phone they would take the whole image back to the data-warehouse for processing. It is obvious this app was written for the convenience of the bank... Not the customer. ## Most praised reviews (10 highest-rated) ### 5/5 — Great Application *2025-07-03, version 2025.2.2.3* Easy to use and always works ### 5/5 — Spencer’s Bank online Service *2025-05-17, version 2025.2.2.3* Quick, easy, no hassle. I extremely feel safe with my personal information and I have no problems with any questions if needed. ### 5/5 — two different zelle *2023-11-28, version 2023.3.0.1* I just noticed there’s two different ones on the App Store. One for Spencer and one that is just Zelle. i’ve been used trying to use the one with Spencer and it’s been giving me a hard time. not wanting to accept my phone number to receive text messages. ### 5/5 — The Bank to Bank *2023-08-08, version 2023.3.0.1* Apss workd great, intiitive, easy to navigate.. never an issue, A+++ ### 5/5 — The Best App for Business Mobile Banking App *2021-10-21, version 2021.6.0.46* Thanks For the Making Best App for Business Mobile Banking App. Very easy to access, Every activity update on your phone, Most Important about Account Security are best, Just account holder can access easy. Mobile deposit is the best service and very convenient......Thanks again ( My Spencer Savings Bank) ### 5/5 — Great App... Very useful *2020-04-26, version 6.2.1.41* I. ### 5/5 — Excellent App, easy to use, valuable tool *2019-10-07, version 6.0.37* I do my commercial banking at Spencer and their App is excellent. Allows me to move money between accounts, or do remote deposits right from my phone. The App is generally relatable and stable and I’ve never had any issues with it. Definitely a strong point of banking with Spencer Savings Bank. ### 5/5 — Great app *2019-01-30, version 5.11.0.32* I use this app everyday. It’s sensational! ### 5/5 — Easy banking *2017-06-29, version 5.5.0* App is easy to use and has a lot of great features, including bill pay and Apple Touch to make logging in simpler. Very happy! ### 5/5 — Excellent *2016-11-11, version 5.2.6* Very intuitive and easy to use. A great convenience to have all your banking needs in a single application. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-28.*