# Spiceworks Help Desk — Manage your Cloud Help Desk

> Mobile management for IT help desk tickets and users. (iPhone/iPad app by Spiceworks, Inc..)

- Source: https://appshunter.io/ios/app/spiceworks-help-desk/id1582708054 (this page in markdown: same URL + `.md`)
- Developer: [Spiceworks, Inc.](https://appshunter.io/developer/420457475)
- Category: Business, Productivity
- Price: Free
- Rating: 1.82/5 from 60 App Store ratings · 61 written reviews indexed
- Age rating: 17+
- Requires: iOS 15.6 · 6 MB
- Languages: English
- Released: 2022-01-09
- Data updated: 2026-08-19
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/spiceworks-help-desk/id1582708054/reviews.md

## What is Spiceworks Help Desk?

Manage your Spiceworks Cloud Help Desk - Anywhere.
Take your help desk tickets and users with you wherever you go! With Spiceworks Help Desk (mobile), Spiceworks users have the tools and info they need to do their IT jobs – at their fingertips.

Used by over 1 million IT pros worldwide, Spiceworks free IT management tools & apps (and online community) simplifies “everything IT” about the IT workday. From network inventory and monitoring to help desk, vendor ratings & reviews and more, Spiceworks delivers everything an IT pro needs to get their daily grind done. All for free.
 
Spiceworks Help Desk for IT Pros.
 
RUN YOUR HELP DESK & TEND TO YOUR TICKETS
- See and respond to all of your trouble tickets
- Create new tickets, close and re-open existing ones
- Add and edit ticket description and details
- Assign tickets and set priorities, due date & more
- Receive notifications on your mobile device for new/assigned/reopened tickets, and ticket comments
 
..and you’ll be off-and-running and able to take your tickets and users with you!

## Key features

- Manage help desk tickets
- Respond to tickets
- Create new tickets
- Assign tickets
- Ticket notifications
- Manage users

## What do users think of Spiceworks Help Desk?

Overall sentiment: negative

**Pros**

- 👍 Functional for quick ticket creation
- 👍 Getting tickets on the go is nice
- 👍 Decent overall app
- 👍 Alerting is pretty great

**Cons**

- 🐛 Constantly logging out
- 🐛 App crashes frequently
- 🐛 Notifications lead to 404 errors
- 🐛 Unable to send replies/comments
- 🐛 Ads are intrusive
- 🐛 No Google SSO support
- 🐛 No iPad support
- 🐛 App feels abandoned
- 🐛 Sync issues with tickets
- 🐛 Repeated notifications
- 🐛 Poor search functionality
- 🐛 Subscription without new features
- 🐛 Inconsistent performance
- 🐛 Clunky ticket update menu
- 🐛 Errors when closing tickets
- 🐛 Not great for managing tickets

**Commonly reported bugs**

- Unable to sign into mobile app
- Notifications fail to deliver
- Notifications result in 404 error
- App logs out repeatedly
- App crashes on reply
- 404 error when clicking notifications
- Errors when closing tickets
- Unable to send messages to update tickets
- App freezes on login
- Tickets are missing on the mobile app
- App doesn't work on iPad
- Tapping notification leads to an error
- Cannot send a response to tickets
- Push notifications are useless hyperlinks
- App doesn't work on iPad
- Cannot login using Google credentials
- Basic functionality is bugged/missing
- App is phone format only, no iPad version
- Ads are too close to send button
- Reply function doesn't work
- Creating a ticket for another user doesn't always work
- Responding to tickets is broken
- Back button opens advertisement
- App doesn't load, spins endlessly
- Due date not saved
- Cannot accept tickets
- App is not syncing

**Most requested features**

- Make the app open source
- Add dark mode
- Add iPad support
- Add Google SSO
- Improve multi-account support
- Add API for automation
- Custom mail server settings
- Improve UI/UX
- Fix notification repetition
- Allow ticket deletion/merging
- Improve search functionality
- Add loading/splash screen

## Recent user reviews (10 of 61)

All indexed reviews: https://appshunter.io/ios/app/spiceworks-help-desk/id1582708054/reviews.md

### 1/5 — Overall rating speaks for itself

*2026-04-10, version 1.1.14*

Gotta love it when tickets are piling in & you’re *once again* unable to sign into the mobile app while notifications fail to deliver (push notifications & email; sometimes both, sometimes one)….repeatedly. Not to mention there’s 0 escalation capabilities AND they just started charging for s subscription….without adding a single feature…besides ads - that’s right you see ADS while you’re signed into the ‘cloud helpdesk’ platform your company PAYS for to do your job). Really great stuff guys keep it up! Only here because I’m deleting the app & reinstalling- hoping to god I can just sign in to view a ticket starting with “Locked out of building….” Thanks! 👍🏻

### 1/5 — Abandoned

*2026-03-03, version 1.1.13*

It feels like this app has been abandoned and not supported any longer. The notifications work but when clicked always result in a 404 error. If the app was being supported this would be fixed in a heartbeat. The app works but not very well. I guess being free you do get what your paying for. Looks like it’s been a year since an update. It shows. Don’t expect anything great from this app. Just meh, better than nothing but not great.

Edit:
Adjusted rating from 3 to 1 as nothing has been fixed since the initial rating. This app has clearly been abandoned.

Edit: 
Uninstalled. They finally updated the app. After four updates it’s worse than before. Now every time i need it, I have to re-log in. The 404 errors and crashing on reply is still there too. Our company has started to review a replacement support desk solution.

### 1/5 — Love Spiceworks, but the devs don’t care enough about this app

*2026-01-10, version 1.1.11*

Just make this open source and let your good old reliable community make this better. Please. The app is practically useless. Terrible process. Making me look elsewhere at this point. Small MSP

### 1/5 — Stopped working

*2025-12-17, version 1.1.11*

Have to login every time you launch the app since the update

### 2/5 — Great except for a big issue

*2025-12-16, version 1.1.10*

This app is great to manage our tickets but we keep running into the issue of it constantly logging us out and not remembering the login information. Would love to utilize it more but it’s so frustrating being on the go and trying to look at open tickets and having to constantly log back in.

### 3/5 — Please Fix

*2025-12-12, version 1.1.10*

App logs you out every time you close it out.

### 1/5 — Terrible

*2025-12-12, version 1.1.10*

Logs out constantly. Errors out constantly when closing a ticket. Why am I paying for this service again?

### 1/5 — Logs out constantly

*2025-12-08, version 1.1.10*

This app is barely usable. If I have to constantly log back into it, I get alerts on tickets and when I go to the app, I have to sign in every time. Do the developers care about performance?

### 1/5 — Trash App if it wasn’t free no one would use it.

*2025-10-22, version 1.1.9*

If this app wasn’t free no one would use it. Constant issues with login, submitting replies and probably thee worst search function I’ve used in any platform. School dude 10 years ago was a better ticketing system application than this is in 2025. The engineering team for Spiceworks should be fired this app is an embarrassment to Technology field considering how world wide Spiceworks is. Take some pride in your work and do better.

### 1/5 — Notifications

*2025-10-08, version 1.1.9*

Besides the 404 error they have never fixed, what happened to my notification alerts?? They don’t work anymore!!!!

## Frequently asked questions about Spiceworks Help Desk

### What does the Spiceworks Help Desk app do?

This app allows IT professionals to manage their Spiceworks Cloud Help Desk tickets and users from their mobile devices. You can view, respond to, create, close, and re-open tickets, as well as assign them and set priorities.

### What are the key features of this app?

Key features include the ability to see and respond to all trouble tickets, create new tickets, close and re-open existing ones, assign tickets, and set priorities and due dates. You will also receive mobile notifications for new or assigned tickets and comments.

### Is Spiceworks Help Desk free to use?

Yes, Spiceworks offers its IT management tools and apps, including the Help Desk, for free. The app is designed to simplify IT tasks for professionals without any cost.

### Who is the target audience for this app?

The app is designed for IT professionals worldwide who use Spiceworks Cloud Help Desk. It's particularly useful for those who need to manage their IT tasks and tickets while on the go.

### What kind of devices is this app compatible with?

The description states it's a mobile app, implying compatibility with smartphones and tablets. Users can take their tickets and users with them wherever they go, suggesting broad mobile device support.

## Version history (last 5 releases)

### 1.1.15 — 2026-05-14

Introducing Advanced Search: Use our new powerful filtersand the search to make finding the right tickets easier than ever.

### 1.1.14 — 2026-03-27

We’ve resolved an issue where tapping a push notification would lead to a "404 Error" page. Notifications will now correctly route you directly to your tickets as expected.

### 1.1.13 — 2026-01-16

Updated Age Ratings Questionnaire

### 1.1.12 — 2026-01-14

Bug fixes

### 1.1.11 — 2025-12-17

Security fixes

## Apps similar to Spiceworks Help Desk

| App | Rating | Price | Category |
| --- | --- | --- | --- |
| [Genuity Help Desk](https://appshunter.io/ios/app/genuity-help-desk/id1665603044) | 3.6 (8) | Free | Business |
| [Asset Tiger](https://appshunter.io/ios/app/asset-tiger/id1065096319) | 3.3 (48) | Free | Business |
| [Endpoint Central](https://appshunter.io/ios/app/endpoint-central/id1069313634) | 4.7 (412) | Free | Business |
| [Freshdesk](https://appshunter.io/ios/app/freshdesk/id849713306) | 4.5 (2,949) | Free | Business |
| [ThreatDown Admin](https://appshunter.io/ios/app/threatdown-admin/id1666801296) | 2.8 (6) | Free | Business |

## More apps by Spiceworks, Inc.

- [SpiceWorld IT Conference](https://appshunter.io/ios/app/spiceworld-it-conference/id916254720)

All apps by Spiceworks, Inc.: https://appshunter.io/developer/420457475

## Related topics

[spiceworks help desk](https://appshunter.io/ios/topics/spiceworks-help-desk) · [betconstruct help desk](https://appshunter.io/ios/topics/betconstruct-help-desk) · [genuity help desk](https://appshunter.io/ios/topics/genuity-help-desk) · [helpdesk](https://appshunter.io/ios/topics/helpdesk) · [itworks srl](https://appshunter.io/ios/topics/itworks-srl) · [web help desk mobile](https://appshunter.io/ios/topics/web-help-desk-mobile)

---

*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-19.*