# Spiffy On-Demand Car Care — user reviews > 58 indexed App Store user reviews of Spiffy On by Get Spiffy, Inc, rated 4.80/5 from 6,079 ratings. - Source: https://appshunter.io/ios/app/spiffy-on-demand-car-care/id839092909/reviews - App overview in markdown: https://appshunter.io/ios/app/spiffy-on-demand-car-care/id839092909.md - Rating breakdown: 5★ 5,288 · 4★ 526 · 3★ 112 · 2★ 40 · 1★ 113 ## What do users think of Spiffy On? Overall sentiment: negative **Pros** - 🚀 Convenient service - 💡 Innovative concept - 👍 Friendly technicians - 🚗 Quality of work **Cons** - 🐛 Unreliable scheduling - 🕰️ Missed/rescheduled appointments - 🔍 Inaccurate availability in app - 🔧 Poor quality of work - 🤖 Unresponsive customer service - 💰 Overpriced services **Commonly reported bugs** - App crashes and freezes - Booking issues and errors - Payment problems - Account management problems **Most requested features** - Real-time scheduling and availability - Improved app stability and reliability - Better communication with customers - Expanded service areas ## Newest reviews (16 of 58) ### 2/5 — App Crashing *2023-08-02, version 6.0.18* App crashes every time I try to log in using my Google account. I gave up trying to sign up for the service. ### 2/5 — Unreliable and constantly freezing *2023-06-25, version 6.0.18* I love the Spiffy service and the business, but this app is the worst. Unreliable, constantly freezing, doesn’t load. I have spent 20 minutes trying to update the Rating on my car wash service. ### 1/5 — Great idea, horrible execution *2023-06-10, version 6.0.14* I downloaded the app and was pleasantly surprised that I could schedule a carwash appointment right within the app. After setting up an appointment time, I got a notification that my appointment had been rescheduled to a completely random time, which didn't work for me. I reached out via app chat to let them know and they replied that the owner couldn't make that time. Then why show it as available? Then I had a back and forth text convo with the owner to setup a time, so why even have the scheduler in the app? When they came out, they were 45 minutes late. After they were finished, I checked out the car and there were brown streaks all over my windows. I left a comment about that in my review and they contacted me via the app and asked me to email photos. I explained that photos don't show the steaks. Again they asked for photos lol. I finally give up. Great idea but horrible customer service. ### 1/5 — Unreliable scheduling *2023-05-30, version 6.0.14* Appointments shown as available in the app are only available if they feel like it. ### 1/5 — Scheduling Nightmare *2023-05-24, version 6.0.14* Currently on my 5th reschedule by Spiffy after selecting an initial (confirmed) time-slot a week ago. This was after rearranging my work schedule and a road trip for the cleaning to be done today. The earliest they can get me in is now several days after my original ‘confirmed date. Not really sure what the point of the app is if your scheduled time & date will change and/or be cancelled non-stop after booking. ### 2/5 — Service great, app horrendous *2023-05-15, version 6.0.14* First, let me state that Spiffy has been a solid mobile detail service. The technicians they sound out are friendly and do great work. Given this is the App Store though, this rating is for the app. The app is consistently unreliable. On more than 1 occasion I have given up on trying to book through the app and driven to the local car wash. Bugs I’ve experienced: adding a new car gave an error message, areas in checkout have loading animations that never stop, after paying I received a black screen, sometimes different pages don’t load at all, text messages have the same information as the message that the text tells you to click through to read, on almost every booking I receive a message stating the booking slot wasn’t really available. Please fix the app or your hard working techs won’t have any cars to detail. ### 1/5 — Engine oil leak *2022-11-24, version 6.0.10* Poor engine oil change service and bad warranty. Started noticing the drips under the engine on my driveway. At beginning I thought it may be some splash from the job. Then it was raining in the following week and the driveway was wet. After two to three weeks, the stain didn’t go away but got bigger. Then I confirmed it is the engine oil, because it is fresh yellow oil. But when I contacted Spiffy, I was told that their warranty is only for 7 days!!! They won’t do anything about it, and asked me to bring my car to dealer shop. This is insane. Will never use Spiffy again. ### 1/5 — Worst service ever *2022-09-08, version 6.0.9* No warranty, no insurance. Order twice platinum detail for my Tesla. Mexican washer messed up the paint in different place. Today they just canceled the order without saying anything. ### 1/5 — Unreliable *2022-09-06, version 6.0.9* Quick to take money and quicker to reschedule again and again and again. Not at all reliable ### 2/5 — Can’t scan Engine light anymore *2022-08-09, version 6.0.7* Everything was great until the recent update, I no longer have any feature to scan my check engine light. But Spiffy will notify me that I have “1 trouble code and to scan it now” yet I no longer have scanner… was 5 stars now more like 2. ### 1/5 — Debug Mode is defaulted to ON *2022-01-05, version 5.6.12* Debug mode is defaulted to ON. I work in a field where I’m partially responsible for the risk management of cybersecurity vulnerabilities. Looks like your latest release left debug mode on. I highly suggest you update the software with this defaulted to OFF. I’ll update my review when I see this change happen. ### 1/5 — Horrible service for the price *2021-12-02, version 5.6.12* I paid $199 to have have my Porsche detailed and the technician that arrived did a horrible job. I a guy to do what I could have done at a automatic cash was and vacuum station. There was debris left I. The car and white residue from the car wax. They offer to send a senior technician out, but why wasn’t a experienced technician out in the first place ! The app and service seems convent, but it’s more trouble than what it’s worth. BUYER BEWARE! ### 1/5 — They will cancel your appointment and don’t notify *2021-08-21, version 5.6.10* I’ve try to schedule an appointment but spiffy keep “rescheduling” and then cancel it. The platform should be able to book you for a time slot and then mark it as unavailable. Unfortunately that’s not the case. It would look like one day it’s free but then is completely booked. Second time I try to schedule an appointment, they “reschedulle” due to rain at 4pm when my appointment was at 12. They cancel that appointment too. Honestly, I was trying to support this service but after they cancel your appointment twice… just disappointed ### 3/5 — The App has glitches *2021-08-19, version 5.6.10* You need to fix the App it has a lot of glitches! ### 1/5 — Does not support ApplePay *2021-08-04, version 5.6.10* Don’t need my credit card saved in yet another online system. Hope they add this in a future version. ### 2/5 — App broken *2021-06-04, version 5.6.10* Service is great but I can’t schedule it rn because I get a blank blue screen every time I hit “location”. Deleted and reloaded app. Still happening. ## Most critical reviews (10 lowest-rated) ### 1/5 — Bad service *2024-11-20, version 6.0.42* Decent app. Terrible work ### 1/5 — The worst. I would give it zero stars if possible *2024-11-08, version 6.0.42* I found this app from Lincoln as they are a related vendor. Was excited for what initially appeared to be a terrific concept. Boy was I wrong. After I moved my schedule around a week prior to my appointment they cancelled less than an hour prior. They then tried to schedule a service for Sunday when vendors can’t work in my community. It took three phone calls to reach a human being. They claim their chat is monitored live. It is not. Do not WASTE your time or money. I’ll be sure to inform Lincoln Motors of the type of vendors they are associating with. If you don’t have the capacity to fulfill your services do not make appointments that you cannot keep. THE WORST ### 1/5 — App so-so / Terrible Service *2024-10-26, version 6.0.42* I’m DONE with Spiffy, not again. I thought I had found a good reasonably priced car wash service but they had to do all these weird things and ruin it. This is my first time using them. I’m glad I started small with a simple car wash. The technician arrived one hour early and I was not ready to receive him so I had to hurry up and get him the car keys, then I went back to finish getting showered myself and in the middle of it I got a call, had to jump out of the shower, again, and I got a VM saying that if I don’t reply back in 5 minutes the technician would leave and I would be charged 25 bucks. I got dressed quickly and ran to find out that he needed the car code to move it to other location to wash it, why I asked, and the answer was to prevent lawsuits while they washed it and the products they use . Very weird because they could have washed the key in the driveway like normal people but raises the question on the chemicals they use to wash the car. Well not them. I was upset and the technician was not happy and let me know it. I let the washing be done and is the first and last time I use them. Deleting my account and app. ### 1/5 — Useless app *2024-07-19, version 6.0.40* Cannot even add my location to get an appointment and even talking with their chat was not helpful and they couldn’t add it either ### 1/5 — Terrible *2023-12-12, version 6.0.23* They rescheduled the appointment for MULTIPLE time and finally came on a rainy day. Then they CLAIMED they halfway cleaned my car although I feel they did almost nothing since they are still a lot of places not cleaned, including interior , exterior, tires, glass, water marks, and light scratches, none of them were taken care of. I called the customer service and they promised me for a “redo”, then they send someone but said “they will NOT redo but will finished the uncompleted work from that rainy day.” Not surprised, all those exterior water marks, light scratches, interior dirts…etc. are still there. I paid for 4 hours service (Totally Awesome Detail, which is their most expensive service) yet they spent less than 2 hours in total on my car. ### 1/5 — The.Worst.Ever *2023-11-22, version 6.0.23* Terrible. I have never seen a more incompetent business/app. Zero customer service, missed appointments. Beyond awful. ### 1/5 — First time customer experience *2023-10-07, version 6.0.23* I set up a car wash service for a same day appt, and after receiving confirmation through the app via text, the tech never showed up. I also never received a call, or a response to my texts and chats when I asked for an update/status. Based on my bad experience, I would say that Spiffy seems more of a scam, than a legitimate business. ### 1/5 — Booking and appointment times are useless *2023-09-02, version 6.0.21* Booking through the app is completely useless, as the available appointment times are not actually appointment times. It does not show available appointment times in your area, so if you’re in a pinch, you are still out of luck. I was wanting this service to be top tier, but offering imagined, utterly meaningless ghost times, is the most useless feature of any app I have ever seen. I was directed to call the customer service number to see “actual available times.” The app is useless and I’m not sure how it has more than a 2 star rating. Clearly they have two different systems and the one they provided value to the consumer isn’t consumer facing and that’s a joke. ### 1/5 — Horrible-don’t use *2023-07-01, version 6.0.18* PSA: Do NOT use Spiffy - On-Demand Car Care. My car was in desperate need of a full detail and I decided to go for a pricy detailing at home. A technician named Angelo came to do the detail. He took about 2.5 hours and then we went to look. He already had the tarp rolled up, but there were so many places he missed along edges, a headlight left with green black mess, the gas cap area wasn’t touched. There was a whole tree up along the edge under the hood. Inside the tailgate was a mess. He made comments like, ‘well I used my pressure washer’. He agreed to touch up and spent a half hour doing so before telling us he was done. There were still so many areas along edges and such that I just gave up and told him fine, but we still have lots of areas to finish. I took a lot of pictures for the company. After he finished touching up, I could still see an area up by the tailgate hinges that has stuff packed in. He said ‘well that’s caked on’. I expected that he would know how to clean this. He also said ‘I don’t like having an unsatisfied customer’. The last was said while he finished packing up. I could have taken my car to the local hand wash car wash and gotten it done better. I gave no tip and sent a bad review. I received a reply from the company with an email to send more details and my pictures to. It’s now been several days and no response. So their customer service is as bad as the detailing. ### 1/5 — Worst app! *2023-06-13, version 6.0.14* Tried booking multiple times. Was told that there was services offered in my area but every time I tried to book, it showed no services available, would not let me select dates, and even when I was logged in to the app, support chat would tell me it showed on their end that I wasn’t! Even when I deleted the app and redownloaded it, still couldn’t get services. I went to put all my information in to the app and it showed my email was already in use and I had to log in to merge accounts. This app is not very user friendly! ## Most praised reviews (10 highest-rated) ### 5/5 — A must for high producers and top achievers *2022-10-17, version 6.0.10* I’m usually making sales calls while my car gets a spiffy wash inside/outside during my biz working hours. Highly recommend😎 ### 5/5 — The app is cool….the customer services makes the difference *2022-07-10, version 6.0.7* The app is def cool and all…but the active/live customer care you get with the app makes the difference. Most apps like this are all about automating every interaction you have with the brand. Spiffy weaves customer care (like a live human) together with the app…which makes me a fan1 ### 5/5 — Detail *2022-03-29, version 5.6.12* Wow! The person who cleaned my card is amazing I give 10 stars to him. ### 5/5 — Detailed, professional, friendly, hardworking *2022-03-15, version 5.6.12* I love being able to leave 5 star ratings for excellent service. The Spiffy team is great, they took good care of my car and honestly the guy busted his butt to get it done. If you’re debating on whether or not to get this service, don’t hesitate. The convenience alone is enough to purchase but that doesn’t mean they have to be good! They encompass both! My experience was excellent, and I got a cute little penguin spiffy key chain 😂🤩 ### 5/5 — App *2020-12-20, version 5.6.5* It was very easy to load and use. Nice job. ### 5/5 — Great service and great support *2020-11-28, version 5.6.5* I’ve been using Spiffy for a couple of years now, and I’ve had services done on several cars at both my office and home. The communication with the technician and support line is always top notch, the convenience is unmatched, and the quality of the work is solid. ### 5/5 — Simply amazing *2020-11-27, version 5.6.5* Spiffy is professional, on time and a breeze to work with. ### 5/5 — Great app *2020-07-23, version 5.6.0* Having issues saving credit card datat. Not saving a new card properly. ### 5/5 — Easy to get member ship!! *2020-07-03, version 5.6.0* Was quickly to do it!! And this is really good to know this company come to your house and cleaning and detailing little thing in my car THANKS SPIFFY!!! ### 5/5 — Amazing *2020-06-11, version 5.5.0* Simple to use, great technicians and cleaners, love thee guys so much! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-01.*