# Spike: AI Email & Team Chat — user reviews > 585 indexed App Store user reviews of Spike by SpikeNow Ltd., rated 4.50/5 from 4,270 ratings. - Source: https://appshunter.io/ios/app/spike-ai-email-and-team-chat/id707452888/reviews - App overview in markdown: https://appshunter.io/ios/app/spike-ai-email-and-team-chat/id707452888.md - Rating breakdown: 5★ 3,361 · 4★ 322 · 3★ 180 · 2★ 138 · 1★ 269 ## What do users think of Spike? Overall sentiment: positive **Pros** - 👍 Organized email by contact - 🚀 Fast and responsive - 🔒 Secure and private - 💡 Innovative chat-like email interface - 👍 Separates priority and other emails - 👍 Useful features like snooze, read receipts, and pinning **Cons** - 🐛 Occasional bugs and glitches - 🔒 Privacy concerns around read receipts - 💰 Expensive subscription for multiple accounts - 🤔 Confusing transition from free to paid version - 🤔 Limited customization options **Commonly reported bugs** - Emails not syncing properly across devices - Freezing and crashing issues on iOS - Compatibility problems with certain email providers **Most requested features** - Ability to edit and unsend emails - Improved calendar integration - Customizable keyboard shortcuts - Option to disable email signatures - Better search and archiving functionality ## Newest reviews (14 of 585) ### 2/5 — Beta testing while paying for a premium app? *2026-06-13, version 6.1.5* My friend insisted that I download this app to communicate with him. Turns out he’s an app developer for it. So I paid $100 for the year, and as I found bugs, I reported them to him showing him screenshots, etc., and he kept demanding that I show him more and more. I was convinced that my computer had been hacked and maybe it was by him or by his stupid app. I would avoid this thing at all cost. It’s a lot of aggravation. ### 4/5 — Great for multiple email accounts; horrible for AI *2026-04-15, version 6.0.1* I have been a longtime supporter of Spike. It does the best job in handling multiple email accounts colour coding your different accounts so all messages can be in the Inbox together and you can still tell which account they belong to. One feature to avoid is the AI assistant for polishing up your messages before sending. As best as I can tell, its LLM consisted of teenage text messages. It’s great if you want to lose capitalizations, punctuation and destroy the grammar of what you have written. ### 1/5 — Poor customer service *2026-04-07, version 6.0.1* I tried the app, paid for a month, then decided the app wasn't for me. Contacted the Spike guys and asked them to delete my account and stop billing me. They sent a confirmation that my account was deleted and they would stop billing me. Then they billed me the following Month. How hard can it be to connect the dots. Just hope you don't have to work with their customer service! ### 1/5 — 課金しなきゃ使えなくなった *2026-04-02* とても使い勝手がいいアプリだったのにいつのまにか拝金主義のゴミアプリになってしまった ならば他のアプリを使われるのは当然なので私もやめます、さようなら👋 **Developer response:** We had a small hiccup with our latest iOS update that's causing some technical bumps. However, it is resolved now. Thanks for being awesome and bearing with us! 🛠️ As always, we’re here to help at chat@spikenow.com ### 1/5 — 有料プランを解約したい *2026-04-02* 有料プランに入らないとメールが見れなくなった。一年プランしか無料期間のプランがなく、一度契約して解約、二度目も同様に解約出来ると思ったら解約出来なくなっていた。 すごく悪質な詐欺アプリになっていた。 22,000円返して欲しい ### 1/5 — А за что платить? *2026-04-01* Нет возможности даже один аккаунт использовать бесплатно, смысла в этом никакого нет. ### 1/5 — Something’s Off… *2026-03-31, version 4.1.4* Installed via App Store but forced to enter credit card directly in-app to access free trial. No option to use Apple subscription flow. ### 1/5 — 高杉 *2026-03-30* 長らく使っていたが突然の有料化。しかも月２５００円とか高過ぎる。アプリ消しました。便利だったけど２５００円の価値はない。 ### 1/5 — 突然の有料化 *2026-03-28* いままで無料で使えていたが急にサブスクプランに入らないと利用出来なくなった。しかも高すぎる ### 1/5 — 法外な利用料金 *2026-03-28* 2026/3に突然サブスク利用料金が必要になった 月2500円 家族全員使っていますが、この価格ではとてもじゃ無いですが払えませんね メールをスレッド化できる便利さはあるものの、値段に見合った価値は無いです 別のアプリにしましょう **Developer response:** Hi there, Thanks for taking the time to leave us a review! We would like to better understand what's happening with your notifications. Please send us a message with '100%まいるど☆-iOS' in the subject to chat@spikenow.com, our support team is looking forward to hearing from you! ### 1/5 — Why are you people requesting for money huh? *2026-03-25, version 6.0.0* Why are you people requesting for money huh? ### 1/5 — Used to be a Great App now there’s a paywall… *2026-03-24, version 6.0.0* This was a great app and great concept initially, but now that they eliminated their basic service, you can’t do anything without subscribing to a monthly service. It’s all AI generated for no reason. It’s not that complicated to thread emails as a conversation; that’s all I used it for. You had one job. It also lacks the ability to delete all but the most recent email from a sender (like Outlook has had for free for decades now). My phone summarizes emails for free; I don’t need to pay for a BS AI client to do that either. Bottom line: save your time and money and use something else. ### 1/5 — 完全有料？ *2026-03-23* ずっと使っていましたが、有料に登録しないとメールが見れなくなった！ ### 1/5 — 有料になった *2026-03-22* ずっと使っていましたが、有料になり、とても高いので、他のメーラーに変更しました。仕方がありませんがとても残念です。 ## Most critical reviews (10 lowest-rated) ### 1/5 — No customer support *2026-08-12, version 4.1.4* Had been using paid Spike for a couple of years. Used to be amazing app, very handy, very fast searching, categories in easy on eye and searching. However suddenly most emails are mixed up, the title is for different email completely. The worst part is no form of contact. The website fill up form kept pops up with error. Hence I can’t contact support. Had tried email, but response. There is no real updates to the apps too. ### 1/5 — Payment requirements *2026-07-28, version 6.1.6* Why is spike requesting for Payment? I can’t use it, it won’t let me start any conversation it always required for payment ### 1/5 — It’s frustrating me *2026-06-23, version 6.1.5* Why won’t it let me operate on it. Is it a must i become a paid user before I could use the app? ### 1/5 — “I want my $2” *2026-06-20, version 6.1.5* So this app appears to do things. But so far all I have been able to do is connect an account. Start a free trial and now it’s in a death lock on a screen to immediately start a paid subscription (it’s only been 30 minutes in of the 7 day trial. ) I have yet to check an email, test any features, see if this is the solution that I have been searching for. And the thing that has me most annoyed is the “welcome “ to the app offered a year for just $99. Not bad. But to get past the “I want my $2” lock screen to actually use the app, it’s $148 for the year. I would like to point out I did attempt to reach out to support but it kept taking me back to the app that’s got a one track mind. ### 1/5 — Not good *2026-05-22, version 6.1.2* You have to pay to use it ### 1/5 — Cant use my free student upgraded version now that it’s finally better 😔 *2026-05-15, version 6.1.1* 😕 ### 1/5 — Horrible *2026-05-02, version 6.0.1* Can't chat with anyone, Doesn't let me get out of the paying option. I used it once for free and now it just keeps asking me to pay for it, Not everyone can buy things just to chat with others. ### 1/5 — 突然完全有料化された *2026-04-30* チャット形式でやり取りできる便利なアプリだったが、何の前触れも無く、突然完全サブスク制に切り替わってしまった。 しかも大したAIでも無いくせに、結構強気な価格設定。 せめてライトユーザー向けの格安プランを設けるべき。 もう二度と使いません。 さよなら ### 1/5 — iPad windows *2026-04-28, version 6.0.1* Please add ability to open multiple windows on iPad ### 1/5 — Bad App *2026-04-09, version 6.0.1* Great at first and then you are unable to use it unless you pay monthly or yearly subscription, free I DONT THINK SO!! ## Most praised reviews (10 highest-rated) ### 5/5 — I don’t have money to fund the app *2026-08-12, version 6.1.6* 💔💔💔💔💔💔 ### 5/5 — BEST FOR YOUR €£$ *2026-08-09, version 6.1.6* I have used many email and itinerary apps and found them inefficient or needlessly complex. I used to use Spike when I owned Androids, but when I got my first iPhone I forgot about some of the apps I had used; I found Spike and downloaded it. It's the best combined/multiple email host-client and daily planner app for the money out there, in my opinion. You get more- not less for your money. I can confidently recommend the app. ### 5/5 — So good and so good I love it *2026-05-10, version 6.0.1* Yes ### 5/5 — Accurate *2026-04-13, version 6.0.1* I love using spike because it’s so good seeing how your chat with your partner goes, you’ll know when they read your message and when they did not, it’s a good application I love it ### 5/5 — APPRECIATION *2026-04-03, version 6.0.0* Yo me, life without Spike is like a blind man without helper. Spike has transformed my life in so many ways, including suggestions etc. I wanna say a big Thank You to TEAM SPIKE. We love you more😘❤️❤️🥰 ### 5/5 — 素晴らしいアプリ！ *2026-03-26* Gmailがメッセージアプリのようになって見やすくなってすごくありがたいです！ **Developer response:** Thank you for your review of Spike conversational email app! 🤩 If you ever need assistance, we're here: chat@spikenow.com ### 5/5 — Good *2026-03-22, version 6.0.0* Good ### 5/5 — Neurodivergent Blessing *2026-03-21, version 6.0.0* I like Spike’s method of email interaction. The messaging look and feel seems less imposing because of its cleaner interface and focus on writing without having to see superfluous information such as headers and sender details. I love the way the inbox is laid out so that the focus remains tight and uncluttered. As a neurodivergent person, I find Spike to be the most accessible email client because its efficient use of information means I’m not overwhelmed like I had been with typical email layouts. The sender-focused method makes sense intuitively and Spike successfully gives us a great way to interact with email. ### 5/5 — Church *2026-03-21, version 6.0.0* Care ### 5/5 — Product *2026-03-17, version 4.2.3* Save money? --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-28.*